Ace Home Remodeling

I will open this review by saying, I wish I'd done better due diligence on Ace, had I done so, I never would have hired them, so partially my fault for having a bad experience.

I'm giving Ace Home Remodeling two stars instead of one because although the job was late and over budget in the end, I have an acceptable finished product.

I'm giving this rating for three reasons.

1. Upon signing my contract with Ace we were directed to make a check out to Crash Crew LLC "for permits". When my permits were issued, I learned that a person I'd never met held the notice of commencement on my project, not Ace Home Remodeling.

2. On at least two occasions, the owner of Ace Remodeling informed us that her project manager was not cut out for remodeling work and was used to doing new construction. Everything I've been taught in business is to not bad mouth my employees to their clients. Needless to say, we were very unhappy with the project manager (failed to communicate to us, trades would show up at all hours of the day and evening unannounced, numerous errors made, low quality, etc) and so we asked that he be removed from our project. While this was initially agreed to towards the end, the owner brought him to our home on a Sunday morning, (we'd explicitly stated the project manager was not welcome at our job site) and were told - my business, my rules - IN OUR OWN HOME. Beyond unprofessional to me.

3. Work quality and re-work. Numerous measurement errors, causing the electrical and plumbing to have to be moved two and three times. Drywall seams meeting with no stud behind causing drywall cracking, walls built out of square and plumb. Shower pan failed inspection twice due to slope issues. Spot repairs to floor leveling causing uneven floors. No dimensioned drawings, and even then, when we together made site drawings, there were still multiple questions raised about the same topic. As I said, while many of these issues eventually got resolved, the amount of involvement from us as home owners was unacceptable.

Because of the permitting issue above, we had to get an attorney involved to draw up a lien release (which Ace initially refused to sign) so that we could then file a Notice of Termination of the Notice of Commencement in order to protect our deed from someone who we had never met, nor had a contract with.

It's really a shame because some of the tradespeople who worked on our job performed very good work.

Ace Home Remodeling delivers! From the beginning of my home remodeling project, Babette and Carl listened, responded to my needs, and were honest about costs. They were attentive throughout and completed the project in a timely manner. Additionally every subcontractor that I encountered were courteous, professional, and thoughtful about how they left my house upon leaving. I highly recommend you give them a call if you have a project in mind.

Babette and Ace Home Remodeling inc puts in 110% to help their clients get their desired results. They stay updated with the latest technology in their field and it’s demonstrated in the work they do with their clients! I love that they have a unique approach to serve their clients as individuals and integrate modern design with the latest technology in their work. Her team is the most professional I’ve experienced. They work with your budget and timeline seamlessly. I recommend working with Babette and her team at Ace Home Remodeling inc for their innovative designs, commitment to excellence

A friend recommended Ace Home Remodeling. My kitchen was outdated so I contacted Babette to set up a appointment. The first thing I made sure of was that her and her contractors were licensed and insured. She and her contractors are fully licensed and did an outstanding job. I couldn't be happier with the final results! I recommend Ace Home Remodeling to everyone.

Babette and Ace Home Remodeling Inc. recently finished remodeling my kitchen. I chose Babette and her company after interviewing other places. Her enthusiasm, creativity and willingness to listen to my ideas, immediately convinced me that she was the right fit for the job. Being a turn key operation sealed the deal as I didn’t want the stress of procuring any items on my own or coordinating subcontractors. They did that all for me. Other companies started to make me lose interest in my kitchen but Babette put the enthusiasm back into my remodel. Her staff was always prompt, polite and started

Babette and her team completed a full kitchen redesign and 3 bathroom remodels for us. The final
product was more than we could have even imagined - definitely our dream home. I chose Babette after reaching out to several other companies, many of whom never even responded. Babette was amazing and was very quick to talk through options and provide an estimate. What we loved most about her though, is that she is able to help with the design. Many companies we spoke to will only do the work but won’t do the design - given that we have no design skills, we needed someone that could do it all. Babette

Very professional and fair priced. Babette is fantastic and she genuinely cares that the job is done perfectly and you are completely happy. Communication is great, in fact I will say it's the best I have ever dealt with in this industry.  After 2 contractors strung me along and ended up dropping out of the project it was so refreshing to find somebody who gets the job done. I am extremely satisfied with the outcome of my home improvements and I strongly recommend Babette and Ace Home Remodeling.

Our journey to selecting someone to remodel our master bathroom started with many quotes and designs that really wasn't what we were looking for until we came upon Ace Home Remodeling. Let me say, I did read all the reviews that was written about Ace and we decided to form our own opinion. From the time I actually left Babette a voicemail and email she immediately emailed me back to set up and appointment. My partner and I from the start had a good feeling ( which is rare for me) because she listened to what we wanted and not what she wanted to do. Babette was there every day on the job to assure

Babette and Jason were absolutely a pleasure to work with. I wanted to redo my guest bathroom and got estimates from a few companies and none of them really connected with. After researching on line and reading some of the reviews I reached out to Babette and she was absolutely one of the nicest and professional people throughout our phone and email conversations. I was not looking to do the whole “bells and whistles” for this project and I had a specific budget. She referred me to Jason and he did a good job. He was very professional and he kept me updated every step of the way. Great team

I was looking for someone to do some custom accent tile work at my entry wall and the hall leading to my guest bathroom. After a ton of searching and calling around, I came across ACE Remodeling and I'm extremely grateful I did. I emailed them and the same day Babette called me to discuss my project. She was very professional and we discussed my project in detail. Since it was a smaller scale project that didn't require project management or anything she put me directly in touch with her tiler Jason Wilson.
Jason was extremely responsive and knowledgeable. He took my notes/pictures and used his

Love Babette and Ace home remodeling! I contacted them for a renovation project on our older home. We weren't financially ready to start yet and they were amazingly patient!! so when we were ready to start they had it done quickly, smoothly, and beautifully. The quality of work is amazing, and they're very respectful. I'm very happy with the contractors and subcontractors. Very energetic, flexible, and easy to work with; especially with our complicated schedules. We have another large project to tackle next year and wouldn't want to use anyone else for it!

I called Ace home remodeling and it was the best phone call I ever made. I needed a few things in my house updated. Babette and her crew were phenomenal..... well deserved 5stars. Give them a call. You won't be disappointed.

My family and I recently had the guts to take on a fixer upper and the end result came out incredible thanks to Babette and her team at Ace Home Remodeling. Carl did an outstanding job making sure that deadlines were met on time and that we ended up with the best possible product. His vast experience led us to choose tile floor over a waterproof vinyl and it was definitely the right choice.
Our house is a nearly 70 year old home in the Conway area. Babette and her team remodeled 3 bathrooms and added the aforementioned tile floor throughout the house with carpet in the upstairs master