Northbay Kitchen & Bath
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Northbay Kitchen & Bath
Take your kitchen project from beginning to end with our certified kitchen designer and construction team. Realize the bathroom of your dreams with less stress by working with our interior designers and construction team for a seamless process. I had an excellent experience using Northbay Kitchen & Bath.

I feel that the quality of the cabinets I purchased was very good, and the installation crew was excellent. I would recommend Northbay Kitchen & Bath for any size kitchen and/or bath renovation. I plan on using them again when we tackle our bath next year. Northbay Kitchen & Bath designed and remodeled my master bathroom and turned it into the master bath I have always wanted.

There was no "nickle and diming, " the job kept moving along, and the results were stunning. My husband is a contractor, and has pretty high standards, and he was completely satisfied as well. These people were just a pleasure to work with!
Services
Northbay Kitchen & Bath is a design and build showroom that has been serving the San Francisco North Bay Area for more than 25 years.

Whether you're seeking a full service team of in-house interior designers and contractors, or just looking for a few plumbing fixtures, tiles, etc., the friendly and experienced professionals at Northbay Kitchen & Bath will be happy to help you find the best products for your next project's ideal style, time frame, and budget.
Changing the footprint of your kitchen or bathroom and in need of someone with spacial expertise? Contact us with your project details, and we will match you to one of our designers based on your project needs. Established in 1980, owner and general contractor David Frym prides himself and his company on building unique custom homes and providing a complete remodeling and design service with professional and high quality workmanship.
Reviews (23)
Robert Bailey
Robert Bailey
Sep 01, 2020
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Dave, (the owner?) is impossible to deal with, it took two years to resolve an improper installation of a fixture. They never resolved unsatisfactory installation of undercount sink (askew). They mis-measured one counter and had to re-do. Tile work contractor, on the other hand, was excellent. There are better and more reasonably priced alternatives
Mary Godawa
Mary Godawa
Jul 11, 2020
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For more than 17 years, WarmlyYours has been the radiant product supplier for Northbay Kitchen & Bath. They have successfully installed many electric radiant heated tile floors and electric heated towel warmers. They have a great team and are extremely knowledgeable. Northbay Kitchen & Bath personnel are always easy to work with. They provide us with detailed floor plans, we can design the perfect fit for the radiant heat installation plan.
Marlene Callen
Marlene Callen
Nov 17, 2019
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Beautiful flooring. I entered no one acknowledged my existence. They talked with each other, petted the dog and no one spoke to me. I will not be back.
Rolando Celis
Rolando Celis
Oct 14, 2019
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Our family just had Northbay Kitchen and Bath work on our house and they did a beautiful job. I couldn’t have been more happy about their service and professionalism and would recommend them to everyone
Debra R.
Debra R.
Oct 05, 2019
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Northbay kitchen and Bath is one of the best places around to find what you need when you do when you need to do a bath remodel when we walked into the store I got some great ideas and I change my mind about our design after I found out that beautiful shower I fell in love with as well as a vanity that I have been looking for for sometime. Christina Casazza helped us tremendously in the process and we ended up with our the bathroom of our dreams
Lynn O.
Lynn O.
Aug 19, 2019
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We lost our home in the 2017 Sonoma County Wildfires. We decided to rebuild. Although we found a contractor we were totally lost as to how to proceed and where to go for all of our interior needs from floors, to cabinets to lighting. Our contractor was of no help. He kept referring us to places like Lowes and Home Depot. They were of no help to people like us who were totally ignorant regarding interior design. In fact I had a stress related heart attack. Then we found NorthBay Kitchen and Bath in Petaluma. They saved us. Catherine and Dave have gone above and beyond to provide us with outstanding
Kathy E.
Kathy E.
Jul 29, 2019
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I wish there was an option for ZERO stars but unfortunately there isn't! Do not waste your money or time with these people. They by far have THE WORST customer service I have ever encountered. They took my $$$ back in October 2018 and I still have not received my complete vanity...they have ridiculous excuses, don't return calls or emails for weeks on end and have refused to compensate me or refund any of my money.
Plain and simple DO NOT USE them for anything!
Rick C.
Rick C.
Jul 07, 2019
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If you decide to fabricate anything like a kitchen counter or vanity top, and you have to deal with Dave, good luck to you. Poor communication, no follow through and a lousy product was my experience. Do yourself a favor and go elsewhere. I would recommend North Coast Tile and Stone in Santa Rosa.
Dylan C.
Dylan C.
Aug 01, 2018
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Delays, lack of communication, more delays, and shoddy work. Getting your kitchen remodeled is stressful, but it shouldn't be THIS stressful.
Kathy O.
Kathy O.
Jan 05, 2018
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If the facade and landscaping of this business are any indication of their design sensibilities, I would never consider using them. They are in the design business and yet their storefront is a total eye sore, which is overrun by weeds, and has negative curb appeal. So much for a good first impression.
Mk G.
Mk G.
Nov 18, 2017
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This was a very interesting exercise in getting a walk-in shower to replace my bathtub and to tile the floor of the bathroom.

The estimate was for $17,890.00 for labor and $6,487.93 in materials, a total of $24,377.93 before tax and before any problems uncovered in construction. Home Adviser says the average cost to remodel a WHOLE BATHROOM IN Santa Rosa is $14,972 with a typical range of $10,612 - $22,722.

I was required to pay a non-refundable $200 up front for "design," then measure my bathroom and submit the measurements along with answers to a list of questions. I'd expect
Jennie N.
Jennie N.
Nov 05, 2017
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Confirming what others have said about trying to get an estimate. Doesn't happen. Incredibly friendly and helpful in the store but then there's no follow-up. Asked for an estimate, 2 weeks later still don't have it and I don't expect to get it based on what others have written. Moved on to working with another group.
Kenneth T.
Kenneth T.
Oct 08, 2017
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We simply could not have completed our largest home renovation to date without the exceptional knowledge, professionalism, and attention of the staff at NorthBay Kitchens & Bath! After outliving its late-80s "new construction" style, our master bathroom was sorely in need of a down-to-the-studs remodel. There is a dizzying number of options and considerations when designing a bathroom from scratch, and it was our good fortune to meet Catherine V, their (one of their?) on-site design consultant on our initial visit. We chatted a bit and decided a design consultation was in order. This
Makena R.
Makena R.
Sep 17, 2017
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I walked in with a bathroom remodel in mind and NOBODY said hello, nobody asked if I needed help. I saw some sales folks helping other people but nobody would make eye contact. I am used to shopping at local places such as Robindra and Rex Ace Hardware where they greet me warmly. No such luck at this place. I give one star as they have a really nice selection of goods "if" you can get anyone to acknowledge you. I won't be back in any case.
Chris Shortall
Chris Shortall
Aug 31, 2017
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AWFUL. We worked with Dave, the owner, to order cabinets for a kitchen we are remodeling. He was really nice at first, helpful, responsive, a little evasive when asked to breakdown costs, but it was workable and he seemed trustworthy. As soon as we placed the order, he became impossible to reach, never returned calls, texts, did not deliver on renderings he had promised until pressured, and even then, it was like he was doing us a favor. 1.5 months in, I find that he made changes from my architectural drawing without my consent, the cabinets are going to be delivered at least 1 month after the
R. R.
R. R.
Aug 17, 2017
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My experience with NorthBay Kitchens & Bath was not pleasant. I paid to have a design and estimate for a home remodel and Dave would never give me any idea of where it was going or a ballpark until the design was done. In spite of constant reminders that I did not want to build a mansion, his quote was outrageous, the design was incomplete as was the list of selected materials. He basically took the square feet and multiplied by $300 cost per square foot. I can build a new house for less than that. Thanks for nothing!
Ali B.
Ali B.
Oct 17, 2016
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I had an excellent experience using Northbay Kitchens & Bath. I especially appreciated working with Bianca. Her attention to detail and knowledge of just how to make a kitchen the most efficient was such a help as I narrowed down my wish list to fit (somewhat) the budget I set out for myself. I feel that the quality of the cabinets I purchased was very good (I purchased within the mid-range Columbia line) and the installation crew was excellent. I would recommend Northbay Kitchens & Bath for any size kitchen and/or bath renovation. I plan on using them again when we tackle our bath
Kristi M.
Kristi M.
May 26, 2016
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Thoroughly disappointed!. I prefer to spend my money in the city I live, rather then going to the big box stores. Once a deposit was collected, followup with the owner was awful. The owner is very rude and his attitude changed dramatically once he collected some money with a "I could care less" attitude. My mother in law was left in tears after dealing with the owner, Dave, and the original estimate had tripled by the end of the job. Please use caution.
Nitya C.
Nitya C.
Dec 11, 2015
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I don't normally write reviews, but I'm renovating my first home, and the experiences along the way make me feel compelled to share! These guys were amazing! I shopped around a lot for pricing (online and brick and mortar) so when I came to Northbay kitchen, I was prepared. KRISTINA really knows what she's doing, and helped me work around my budget. The price differences between the other stores and here for the same product were competitive. They also are open to meeting a price you saw elsewhere! I HIGHLY RECOMMEND THIS STORE and specifically KRISTINA. She spent hours
Myrtle M.
Myrtle M.
Feb 10, 2015
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Terrible customer service and terrible craftsmanship. They showed up at our house after Mis-measuring our countertops and still had the nerve to ask us if we had plywood to do the job. They never told us that we would have to supply it but luckily we had some scraps of plywood lying around that they used to fill in the gaps where they had missed measured.
Lisa S.
Lisa S.
May 02, 2014
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So happy to have this excellent showroom in our town. It's loaded with gorgeous items to choose from. From mid range to high end, they have it all. I love this place. I am a designer and I find David the owner and his staff to be warm, friendly and extremely helpful. I'm thankful that they are so conveniently located and always willing to help. www.lisaloughmaninteriors.com
Miguel S.
Miguel S.
Dec 22, 2013
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Really poor follow up. Zack came out to our house to bid on a kitchen and bath remodel and promised to have the bid within a week. Over a month later and never once has he contacted me or followed up. Clearly customer service is important to them...
Andy Myhr
Andy Myhr
Oct 11, 2013
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Google has not reported this great showroom properly. They are located at 601 petaluma blvd.n.for the last three years. Great people to work with !