We will be able to evaluate your project or repair needs, discuss a solution, and provide a quote to help meet your budget. Vortex Doors is your industry expert for commercial and industrial door repair services. Family-owned since 1937, we continue to provide fast, traditional, friendly Customer Service.
Vortex has fast service available; so we will be there when you need us when you have an immediate safety or security issue! We operate 30 self-performing Service Centers and over 350 well-stocked Service Trucks for the fastest response time in the industry.
With over 80 years of experience, you can be confident that Vortex will exceed your expectations, and provide you with the most experienced Team of exclusively trained technicians in the industry.Visit our blog for commercial and industrial door repair news and helpful information from Vortex Doors.
Vortex has fast service available; so we will be there when you need us when you have an immediate safety or security issue! We operate 30 self-performing Service Centers and over 350 well-stocked Service Trucks for the fastest response time in the industry.
With over 80 years of experience, you can be confident that Vortex will exceed your expectations, and provide you with the most experienced Team of exclusively trained technicians in the industry.Visit our blog for commercial and industrial door repair news and helpful information from Vortex Doors.
Services
When World War II came in 1941, LASSCO played its part, building blast doors for bomb shelters and hangar doors for Air Force bases. We also made parts for airplane gas tanks and Army tank treads. Although we were hampered by the severe rationing of the time, we still received several commendations and citations for quality and speed of delivery.
We are committed to making your dealings with Vortex pleasant, friendly, quick and easy. We provide the fastest response time in the industry and are available if you have a safety or security issue. Please complete the following information and we will get back to you promptly to schedule your repair (regular business hours 7:00 a.m. to 5:30 p.m. Mon-Fri).
With 30 self performing Service Centers covering California, Arizona, Colorado, Nevada, Oregon, Texas, Utah and Washington, Vortex provides the fastest door repair response time in the industry. At Vortex, we are family owned and operated to ensure the highest quality and consistency of customer service in the West.
Service area covering all of Phoenix and the surrounding areas, including availability in Prescott, Yuma and Flagstaff! We are fully experienced in repairing, servicing, and replacing all types of Commercial and Industrial doors. Vortex was one of three companies we contacted for a quote to have our back doors worked on.
Service area in Greater Phoenix and the surrounding areas, including Scottsdale, Mesa and Chandler! We are fully experienced in repairing, servicing, and replacing all types of Commercial and Industrial doors. I have used different door vendors in the past and will not be going back. Vortex has the best customer service, not only when calling in but the tech that came out was friendly as well.
Reviews (20)
Bz B.
Nov 12, 2021
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This company is the one to avoid in any situation. Go to find another one for better service and price.
I called them to check out three doors and give a quote. They came in and did not do anything except take pictures. The tech told me he can't do anything because he had no knowledge about the doors I have.
Then the bill came in for 400 dollars for doing nothing. I will report to BBB about the company too. Less people get fooled is better.
I called them to check out three doors and give a quote. They came in and did not do anything except take pictures. The tech told me he can't do anything because he had no knowledge about the doors I have.
Then the bill came in for 400 dollars for doing nothing. I will report to BBB about the company too. Less people get fooled is better.
May 22, 2021
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Nhan Nguyen N.
Jan 28, 2021
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I feel so so stupid right now that I didnt read the reviews here before I called them. The guy came in to took out the lock for almost 2 hours while I can easily do it in 15 mins. Then they send me an offer to fix the lock for $1350 not include the labor. Today I got an invoice from them that I was charge ~$480 for 3 hours of labor. Shame on you Vortex Doors for making money like this from us.
Wayne D.
Jul 09, 2020
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I don't recommend anyone deal with these crooks!!! I called for an estimate on some security gates guy quoted $25000!!! Thought there might have been a miss understanding so I asked for new quote for just materials and was quoted $18000!
Insanity!!! $12487 was highest quote and 11000 was lowest from 4 other gate company's and that's installed!! Vortex wants 18000 for just materials!!! I'm all about paying someone for their skilled trade but I'm not about highway robbery!!!
Insanity!!! $12487 was highest quote and 11000 was lowest from 4 other gate company's and that's installed!! Vortex wants 18000 for just materials!!! I'm all about paying someone for their skilled trade but I'm not about highway robbery!!!
Salil B.
Jan 16, 2020
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We had an awesome experience with Vortex Doors today! They came recommended by another facilities company and were very thorough and professional. The 2 technicians that came out to our office, The Stephanie Younger Group, explained what was wrong with our double doors and fixed them in a couple of hours. I appreciated the customer service, quality of work, and value. I would use them again for sure.
BeeJay G.
Nov 07, 2019
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The issue was never resolved and your repair lasted about 1.5 years before the new unit failed again. So I found a local repair company that was 1/4 of your price and they came out and did a wonderful job and the door has been problem free ever since. I paid them $200 for the replacement of the same part I paid you guys $740 for.
Thank you again Vortex for being highly over priced and providing horrible service.
Thank you again Vortex for being highly over priced and providing horrible service.
Jace N. Macaia S.
Oct 22, 2019
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Called these guys out to see why my door wouldn't open automatically. $700+ later they said it is a position sensor. And they were ordering that for $300+ and who knows how much more to install it. I called Assa Abloy. They said it's not the position sensor but the motor. New motor installed for $900. Also got a quote from Vortex on a back door install. They quoted me $12K. Assa Abloy did it for $2500. These guys are a joke. I paid Vortex for $550 for they're worthless service call and to fix the lock that was sticking (after which none of my keys worked so I had to go have more
Mike L.
Jun 03, 2019
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RIP OFF, RIP OFF, RIP OFF
This company is a rip off and you should stay away.
It is up to you if you want to be ripped off by scam artists.
They are overpriced and tries to charge a high service fee in order to accept their offer. They did not do any work... just came by and looked at the part (which is enclosed) and stated it cost $1100 to repair it. When I said no, they said they will charge $300 for service fee for coming over. They never metioned it when i called. They are rip off and you should stay away from this company.
This company is a rip off and you should stay away.
It is up to you if you want to be ripped off by scam artists.
They are overpriced and tries to charge a high service fee in order to accept their offer. They did not do any work... just came by and looked at the part (which is enclosed) and stated it cost $1100 to repair it. When I said no, they said they will charge $300 for service fee for coming over. They never metioned it when i called. They are rip off and you should stay away from this company.
Gabriell F.
Dec 06, 2018
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Jane L.
May 09, 2018
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This review is based solely on a rep who came to my job. They did not do work on our door. This man who works for vortex came into my office and TOLD me he did not ask, that he was there to update the sticker on our garage door. I asked him if his company had done work on our garage door before and he said no. He said "I'm just here to update the sticker." I said, I will take the sticker and he said "no I will put the sticker on myself" and I said "no, I can not have you put on the sticker if my boss is not here. My boss has final say." He got offended and left
Ingrid B.
Apr 08, 2018
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I am little concerned, after reading all the reviews. (Please view edit at the bottom.)
I had some work done yesterday (4.6.2018) on the front door of our condo building. The door needed adjustment and a bottom latch replaced. The young man completed was nice enough and I signed the work order as president of the HOA in the beginning and when the work was completed BUT I NOTICED when I got back to my unit there was no cost on listed on my receipt, hence, I assumed that my treasures who placed the order, had the estimated price and I have to wait for her to return, as she is out of town for the
I had some work done yesterday (4.6.2018) on the front door of our condo building. The door needed adjustment and a bottom latch replaced. The young man completed was nice enough and I signed the work order as president of the HOA in the beginning and when the work was completed BUT I NOTICED when I got back to my unit there was no cost on listed on my receipt, hence, I assumed that my treasures who placed the order, had the estimated price and I have to wait for her to return, as she is out of town for the
Fathi R.
Jul 14, 2017
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Stay away
600 $ only to look at the problem ,This only to diagnose,and 800$ after 5pm .they don't even promise to repaire the door .as I asked their employee before he start he said he can't promise to repaire but he will give recommandations,also it is not the final price there's additional payment if it take them so long ,not specified in advance.meaning I felt that the company is trying to take from me the maximum money they can using misleading language ,shop around first ,This company show up first online ,dos not mean they are the best .
600 $ only to look at the problem ,This only to diagnose,and 800$ after 5pm .they don't even promise to repaire the door .as I asked their employee before he start he said he can't promise to repaire but he will give recommandations,also it is not the final price there's additional payment if it take them so long ,not specified in advance.meaning I felt that the company is trying to take from me the maximum money they can using misleading language ,shop around first ,This company show up first online ,dos not mean they are the best .
Bradley P.
Aug 22, 2016
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I give them 3 stars for getting back to me over the weekend with a quote over the phone, that was the nice part. The bad part was the 1 star price, $2000 to replace a hollow steel door. I called the guy I use to repair fences and he did it for $550. I concur with the comments about high prices. I opted to have him do 2 more steel doors and the price was still less than the $2000 I got quoted.
In response to their response, I was given a return call not asking for a ballpark figure. I was told under no uncertain terms just replacing the door itself was $2000, not $1700-$2000. This is for a standard
In response to their response, I was given a return call not asking for a ballpark figure. I was told under no uncertain terms just replacing the door itself was $2000, not $1700-$2000. This is for a standard
Alan M.
Aug 03, 2016
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This is a revision to a previous review.
I have used Vortex on two occasions for rollup doors. The first visit resulted in a successful repair and a billing problem (which they ultimately resolved). And the second was an unsuccessful repair and a billing problem (which they also resolved in response to my previous Yelp review).
Starting with the positive, my experience is that Vortex is extremely responsive to repair calls. They come out quickly and show up when promised. And as previously noted, my first repair was successful.
The not so positive has been covered by many of the other reviewers
I have used Vortex on two occasions for rollup doors. The first visit resulted in a successful repair and a billing problem (which they ultimately resolved). And the second was an unsuccessful repair and a billing problem (which they also resolved in response to my previous Yelp review).
Starting with the positive, my experience is that Vortex is extremely responsive to repair calls. They come out quickly and show up when promised. And as previously noted, my first repair was successful.
The not so positive has been covered by many of the other reviewers
Ernesto G.
May 24, 2016
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The service I received from Vortex was extremely poor. All that was needed at my restaurant was the boarding of a door. The technician took over three hours to complete this task. I have no problem paying a high price for quality work, but $540 dollars for boarding a door is ridiculous. All the technician did, was measure the plywood, and clamp it to the door. That took TWO hours (the other hour was to buy the supplies). I would expect that a professional company that charges $65 per 30 min of labor would be efficient enough to spend less than for such a simple task. The technician worked
Dylan R.
Jan 06, 2016
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DEFINITELY A RIP OFF!!!!
Vortex does work for us at an airport and sometimes have to repair our hangar door for various reasons. Every time they come out we tell them we have 20 foot doors and they will need some sort of ladder/lift in order to service the doors appropriately. Without fail they show up with no ladder and then tell us they need to drive back to the shop in order to pick one up. This whole time they are considered "on the clock" and charge us for labor hours while they are making trips back and forth to the shop.
Furthermore, they repair things that we have not authorized
Vortex does work for us at an airport and sometimes have to repair our hangar door for various reasons. Every time they come out we tell them we have 20 foot doors and they will need some sort of ladder/lift in order to service the doors appropriately. Without fail they show up with no ladder and then tell us they need to drive back to the shop in order to pick one up. This whole time they are considered "on the clock" and charge us for labor hours while they are making trips back and forth to the shop.
Furthermore, they repair things that we have not authorized
Karlie E.
Apr 22, 2015
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We have a building off Sepulveda in LA and we have to call different service people from plumbers, exterminators, drinking water and lock and security. I have found that Vortex is by far the most professional and knowledgeable and they do everything on any door. They take care of our big parking garage door and our glass entrance doors, which are all wired for controlled access. They actually answer the phone live and they show up the same day if needed. As I was typing the review I noticed a few not so great reviews. Mostly people who didn't ask for a cost. Vortex is one of the few companies
Gina C.
Jan 26, 2015
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BEWARE OF A RIPOFF.
They quoted us one rate over the phone. We agreed to a $300 repair and they charged us for a $677 repair because their guys came after hours. It was not an emergency, we could've easily waited until the next day.
It wasn't the service guy's fault at all. I could tell he just wanted to fix the door. He also seemed used to customer's getting duped by the office.
Regardless, we won't use again and do not recommend.
They quoted us one rate over the phone. We agreed to a $300 repair and they charged us for a $677 repair because their guys came after hours. It was not an emergency, we could've easily waited until the next day.
It wasn't the service guy's fault at all. I could tell he just wanted to fix the door. He also seemed used to customer's getting duped by the office.
Regardless, we won't use again and do not recommend.
Robin D.
Nov 24, 2013
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So the battle continues. They have repeatedly called me to remind me of the bill. After one such conversation with Miriam I discovered that all initial calls to the call center are recorded. I said great...listen to mine and my repeated request for an estimate. As I explained to her I asked and even demanded an estimate, even a guess..LOL
Now they are sending it to the collection agencies. We will go to court on this. There bad business practice will finally be exposed. Thanks to those who have left me private messages and hopefully the guy I found will be able to help you.
Now they are sending it to the collection agencies. We will go to court on this. There bad business practice will finally be exposed. Thanks to those who have left me private messages and hopefully the guy I found will be able to help you.
Beth K.
Dec 19, 2012
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Had to call Vortex out to fix a door this week. They showed up the same day and replaced my door closer.
I have managed buildings for over 20 years and if you need service on a door, any door this company is the only one that will show up and actually knows what they are doing. The people are always nice and they send uniformed people who are trained. I have had other people come to my building and they are usually scary.
They have been around since the 1930s around LA. Must be doing something right.
If you are not sure ask for a free estimate and they send a rep who will email a price. They
I have managed buildings for over 20 years and if you need service on a door, any door this company is the only one that will show up and actually knows what they are doing. The people are always nice and they send uniformed people who are trained. I have had other people come to my building and they are usually scary.
They have been around since the 1930s around LA. Must be doing something right.
If you are not sure ask for a free estimate and they send a rep who will email a price. They
