Our qualified and factory trained technicians have over 25 years experience and strive for excellence. Of course, all our appliance technicians are background screened and drug tested, and receive continuing education and training to provide our customers the highest level of professional appliance repair service possible.
J&H Appliance Service technicians use the latest equipment and procedures to safeguard our customers, their property and their time. We pride ourselves on our Customer Service and provide a level of courtesy and professionalism unmatched in the appliance service industry. PROMPT and ON TIME is our scheduling focus and goal.
If you have any other questions about our business or appliance repair in general, feel free to contact us at (408) 279-6900. Our technicians are Plus One certified and insured. When you call us, you get the services of a repair company with more than 25 years experience, and savings over our major competitors!
J&H Appliance Service technicians use the latest equipment and procedures to safeguard our customers, their property and their time. We pride ourselves on our Customer Service and provide a level of courtesy and professionalism unmatched in the appliance service industry. PROMPT and ON TIME is our scheduling focus and goal.
If you have any other questions about our business or appliance repair in general, feel free to contact us at (408) 279-6900. Our technicians are Plus One certified and insured. When you call us, you get the services of a repair company with more than 25 years experience, and savings over our major competitors!
Services
We gladly service the following areas: Campbell, Cupertino, Los Altos, Los Gatos, Milpitas, Mountain View, Santa Clara, San Jose, Saratoga, Sunnyvale, and Palo Alto. We understand how important it is to trust the person who enters your home. We develop long lasting relationships with our customers by providing a safe, expert and reliable service to your appliance.
Reviews (18)
A. K.
Dec 31, 2021
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Very polite technician, but also admitted to not knowing much and getting the job as a friend/family. They inspected an appliance and gave a bogus assessment of a faulty appliance that caught fire and now I'm fighting with the appliance manufacturer to get it reassessed. Any fire under regular usage is not normal and is unsafe. Competence is a huge concern and I would avoid working with this company.
Diane P.
Dec 18, 2021
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Sam A.
Dec 15, 2021
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Called them to replace a ice machine that they have done before in past. Guy showed up 8/26/2021all he did was look at it and said $150. To order part paid him and they can cashed check 9/9/2021. Well today 12-15-2021no part and no timeline. They charge you $150. just for someone to look at it and say that's $150. For them to order a part that's never coming. Would not recommend them. Seems very shady now.
B. R.
Nov 16, 2021
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I purchased a Whirlpool dishwasher from Costco with a 2-year warranty. Unfortunately, it has had numerous issues and I had &H out 5 times to service it. When the 6th issue arose, I scheduled a service call on-line on the Whirlpool site. I documented the issue in detail. I then got a call from Karen at J&H saying she had no information on my warranty. I told her that they had already serviced it 5 times so should have the info. She then put me on hold with no warning and I was treated to ear-splitting hold "music." I hung up and called Costco and asked them to clarify the warranty
John H.
Nov 07, 2021
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Stella C.
Oct 24, 2021
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Very impressed and grateful for J&H Appliance and Ramon. They are committed to doing quality work and getting the job done. Pricing is fair and their technicians are skilled, professional and kind. They do very honest work and they do a great job.
Our freezer stopped freezing and the temp got too low, then the next day it just came back to life. A few months later, it happened again so we called the manufacturer who referred us to J&H.
Within days, Ramon came by to check the fridge and explained to us what may be the fix, cost to repair vs a new fridge, etc. He was very clear that they
Our freezer stopped freezing and the temp got too low, then the next day it just came back to life. A few months later, it happened again so we called the manufacturer who referred us to J&H.
Within days, Ramon came by to check the fridge and explained to us what may be the fix, cost to repair vs a new fridge, etc. He was very clear that they
Tai T.
Oct 20, 2021
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Honestly, this business is a mixed bag. A new oven I bought was DOA, so I contacted the manufacturer and they sent me to this place. I book an appointment and the technician comes out at a reasonable time. Punctuality is important to me. Here's where things go awry.
The technician says that I lack the right voltage for the oven and didn't check the issue thoroughly. He spent about five minutes total and left. I call the company, then get the run around for a few weeks. They don't carry parts on hand and must special order, fine. Pandemic and all that I get it.
Several weeks later
The technician says that I lack the right voltage for the oven and didn't check the issue thoroughly. He spent about five minutes total and left. I call the company, then get the run around for a few weeks. They don't carry parts on hand and must special order, fine. Pandemic and all that I get it.
Several weeks later
Jane M.
Oct 18, 2021
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I rarely write reviews; I am, just as rarely, impressed by techs coming out to do a repair. But this is an exception.
Thank you, JH applicance for incredible service this morning for my Kitchenaid refrigerator. The tech was on time, thoughtful, analytical and evaluated the issue immediately.
He was courteous and helpful and even my husband, who is pickier than me about service, was impressed.
Can't recommend them highly enough!
Thank you, JH applicance for incredible service this morning for my Kitchenaid refrigerator. The tech was on time, thoughtful, analytical and evaluated the issue immediately.
He was courteous and helpful and even my husband, who is pickier than me about service, was impressed.
Can't recommend them highly enough!
Y. C.
Oct 07, 2021
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I was fortunate enough today to have Ed come out to my house and fix my KitchenAid refrigerator. Behind my Crisp draw, it was completely frozen with ice. It turned out that there was a part that needed to be replaced because it was not defrosting the fridge, so all my food was actually slowly spoiling. I took a few photos ahead of time and emailed them to the company and explained my problem to them so they were able to order the part before the tech/Ed came out. It took 2 hours for him to fix it! 5 stars to Ed and this company!
Al F.
Sep 05, 2021
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I highly recommend j&h appliance repair to anyone that has a complicated issue with an appliance that others can't fix. Walter was my tec and he was thorough with his diagnosis and was able to fix my refrigerator when other appliance repair men were not able to. Thank you Walter and thank you j&h for getting er done. I highly recommend these guys.
John B.
Sep 01, 2021
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Gman S.
Jun 11, 2021
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J&H was commissioned to do a warranty repair on our dishwasher. They do not stock parts and are reluctant to call the manufacturer for advice given the manufacturer's time-consuming phone tree. As such, the J&H techs visit, guess at what part needs to be replaced, order the part that's then installed at the next visit. So, two parts in, four visits, one month after the initial call and the unit is still not working. Yet another week waiting for their tech. What will be the next guess?
James S.
May 13, 2021
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I scheduled a repair for a broken washer. The guy came down, spent less than 10 minutes, then said, "buy a new one". Well, no problem with that recommendation. However, he still charged me the full $149.
I feel robbed. I could have got the "buy a new one" recommendation for less.
Update: as I read through the existing review:
https://snipboard.io/4GrCAW.jpg
wow - spot on, I got them because of Whirlpool.
So the lesson is: avoid J & H Appliance, as well Whirlpool.
I feel robbed. I could have got the "buy a new one" recommendation for less.
Update: as I read through the existing review:
https://snipboard.io/4GrCAW.jpg
wow - spot on, I got them because of Whirlpool.
So the lesson is: avoid J & H Appliance, as well Whirlpool.
Tom U.
May 02, 2021
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I had an unprofessional repair guy named Kyle come to my house and he looked like he had just gotten out of a bar fight or a car wreck. He had no idea what he was doing, he actually called Whirlpool to ask them what to do. I had an issue with my three prong socket too and I asked him if he had the tool to check it which he did....but then he said he had to call his boss about something. Next thing I know he is saying his liability ended at the machine and I got charged $129 for him to come out anyway. Then he said something to me about getting a rope which seemed very uncalled for. I told him I
Weimin T.
Apr 30, 2021
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My still-under-warrenty dishwasher stopped opening the tablet dispenser during wash cycle. I scheduled an appointment on the whirlpool website and was able to get a slot with J&H the following week.
Salomon was the technician who came and repaired it. He called in advance to let me know he was nearby. Followed covid-protocol, although no shoe cover, but no biggie, as I had him entered through the garage which directly leads to the kitchen. He used the program on his phone to troubleshoot it and repaired it instantly. It turns out thr cable that connects the washer tablet was loose and all
Salomon was the technician who came and repaired it. He called in advance to let me know he was nearby. Followed covid-protocol, although no shoe cover, but no biggie, as I had him entered through the garage which directly leads to the kitchen. He used the program on his phone to troubleshoot it and repaired it instantly. It turns out thr cable that connects the washer tablet was loose and all
Drew M.
Mar 28, 2021
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My refrigerator was making a loud noise--but only intermittently. Walter from J&H Appliance came out, and while we could not replicate the problem while he was there, he checked out the video I had on my phone and also sent it to several other repair people to get their opinions. He said he would do some research and come back in two days. He gave me his number so I could text him more video when it happened again.
When Walter came back two days later, he had an idea of how to fix it. He showed me what he was doing and why. And it worked! Problem solved.
Walter was patient, friendly, helpful
When Walter came back two days later, he had an idea of how to fix it. He showed me what he was doing and why. And it worked! Problem solved.
Walter was patient, friendly, helpful
Shyam N.
Jan 04, 2021
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I had J&H repairman to fix my dishwasher. He has been out 2 times as he had to order a part but the dishwasher still does not work. The issue is that if the door does not shut properly it shuts itself off. They replaced the sensor in the door but have been unable to fix it. And they cannot come out for another 3 days to try and fix it. Extremely disappointing work and service.
Soheila S.
Dec 16, 2020
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We had nothing but bad experiences with J&H Appliance, as we were stuck with them, because our appliance vendor ( Whirpool), uses them. We remodeled our kitchen last year and purchased Jenn Air appliances (what a mistake). The cook top had a recall ( it would start on its own and had caused fires) and we had to replace with an inferior model. J & H service did the work. The serviceman did not attach the undermount rubber properly, so it collects crumbs and dust. Its absolutely horrible to clean underneath it. Then later, the double oven light would just come on by itself and flicker. Again
