B Sorg Construction

So basically I made a valid complaint against a company and they never let me follow up to the company response. They just closed my case saying that there were different sides to each story and they did not know who was responsible. So they sided with the business and did not allow us as consumers to have a say in the matter at all. They are surely not a neutral party to help mediate whatsoever. Usually other BBB branches allow the consumer to atleast respond to the letters that the businesses send to BBB. But this was not the case at this office. The person over our case took the last response

Having tried the "box" stores, and tired of hearing why they cannot do what we needed done, Copper Ridge made our project very easy. We needed countertops only, and Copper Ridge was attentive from the outset.
Happening during Summer of 2021, not the easiest time to get workmen or product...but our project was delivered in a timely fashion and installed without any incident. Great quality and outstanding workmanship, completed on time.

This business charges for their “accreditation” they are a for profit organization. When I did not respond to a bad review (because it was more complex than an angry customer) as it was a legal issue and I was advised not to. My lawyer asked me to send a letter requesting the customer removed the blatant lies that were posted. I received an email from the BBB director. This email scolded me for not responding to the review. Claiming my tactic of forcing someone to remove their review was unprofessional. The put my business accreditation “under review”. Also demanding to review contracts

The workers there are very nice very respectful and helpful. I would refer them to anyone that needs help or have a problem. Thank you all so much for your time and your help ❤

Super helpful and knowledgeable people. I have used them several times and I am never disappointed!
Glad we have a BBB!

Just look at all the negative reviews! This location can say nothing to refute all of their problems. The Better Business Bureau of Northern Indiana has no integrity. They exist to buddy up with local businesses who pay them to keep their rating high while ignoring complaints from consumers. I disclosed a complaint on a local Fort Wayne scam with concrete evidence and details. The BBB chose to hide my complaint from the public website and refused to give a reason. I wonder how many other complaints against businesses are hidden from the public and not factored into a company's rating.

Filed a review of a business and the Better Business Bureau decided I could not file a review because I was not on the phone call when the offending business disrespected my partner(also my wife) and then threatened to file a false BBB report on our business when she said she was going to file a BBB complaint. I thought the BBB was there to protect consumers but apparently they are just there to make money and the only people that pay them money are businesses in order to be accredited.
Its a shame that the BBB is just a scam!

What's the point of the BBB if they do nothing? I submitted a complaint about a local business who overcharged me and are still overcharging customers based on their reviews. I had receipts and proof, so the BBB opened a case. They supposedly attempted to resolve it with the company but nothing ever came of it. 4 weeks later, the company is still false advertising to customers and the BBB closed the case giving them an A+ rating?

This BBB division did absolutely nothing for my complaint as they closed it and said that the business sent responses and that even though a resolution was not reached, they made an effort to listen and respond. My complaint was closed after a few back and forth messages to the store. I could not go any further with the complaint in order to get a refund or documentation as I requested from them. It was a complete was of my time in order to try and hold the store accountable, but guess what, that store still has an A+ rating with the BBB even though their are numerous 1 star ratings on google for