My Alarm Center is a national organization, but we partner with highly trained, local technicians who know your neighborhood and are experts at installing our security systems. For alarm monitoring, we use several state-of-the-art monitoring centers, all of which are UL listed and licensed. Our facilities are top rated, use advanced technology and have professionally trained operators standing by and ready to help.
With cellular monitoring, you stay connected and protected during bad weather. Should you choose to keep your landline and wired system, cellular monitoring will act as a backup since it operates on a separate communication path. Sometimes smoke detectors are hardwired to your security system, other times they are hardwired to the electric in your home.
Call us to review your account! Once your system is installed you can request an insurance certificate via the online portal or by giving us a call. We encourage you to present this to your insurance company for review. In most cases you can receive up to a 10% discount.
With cellular monitoring, you stay connected and protected during bad weather. Should you choose to keep your landline and wired system, cellular monitoring will act as a backup since it operates on a separate communication path. Sometimes smoke detectors are hardwired to your security system, other times they are hardwired to the electric in your home.
Call us to review your account! Once your system is installed you can request an insurance certificate via the online portal or by giving us a call. We encourage you to present this to your insurance company for review. In most cases you can receive up to a 10% discount.
Services
Appropriate help is summoned when the alarm is activated, whether you are home or not, even when the security system is not armed. Sometimes water appears where it's not invited. The average cost of repairing water damage after a flooding incident is $15,000. My Alarm Center offers two excellent flood protection systems for your home: Flood Aware and Flood Avert.
Reviews (20)
Wayne H.
Sep 03, 2021
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They are either scam artist or just incompetent. Have been a customer for 15 + years. Never had an issue so system was always in he background. Recently had a smoke alarm fail. Called My Alarm Center and was told that I could put up with the false alarms till we could be put on the service schedule or change the detector out and call to confirm a Jew detector was in place. Did the latter and called as instructed and now told that only their alarms work and only when installed by them. Called custom support and told it might be connected and if I could light a small fire they could test the system
John G.
Apr 12, 2021
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The agent that sold me the system forged my initials on the microprint where I was locked into a 36 month contract. It was very clearly not my initials. My signature and initials were on the last page of the contract. It was never explained to me. When I talked to the rep about the forgery she just said over and over again that I signed the bottom page so I was liable to the contract. I asked what they were going to do about the forgery and she would only say she wasn't there and didn't know what to do about the situation. I hope others won't make the same mistake as I! Please
David O.
Feb 11, 2021
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This company hit my credit card like it was a rented mule. It took me two calls, two emails and one very threatening letter copied to the security company ACS to get them to stop billing me. We had moved and you would think that after 10 years they would be accommodating and responsive. Nope. Guess they fell in love with the automatic payment. If you use them or if your security company uses them as a vendor be warned ... saying goodbye will be much harder than saying hello.
LuAnn D.
Sep 24, 2020
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I am in the process of looking for a new alarm company. My Alarm Center has the WORST CUSTOMER SERVICE EVER. Every time we've had to call them we've been put on hold for what seems like forever, and then passed on from one person to another constantly.
The straw that broke the camels back- Last night was our 4th false fire alarm -the last two with a brand new fire sensor just installed a couple months ago to the tune of $300. When we called and we were put on hold with it blaring in our ears-until we gave up, hung up and disconnected it. Then when we called today we were told they would
The straw that broke the camels back- Last night was our 4th false fire alarm -the last two with a brand new fire sensor just installed a couple months ago to the tune of $300. When we called and we were put on hold with it blaring in our ears-until we gave up, hung up and disconnected it. Then when we called today we were told they would
Jessica R.
Aug 06, 2020
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I would like to explain why I feel the need to write to you and the president of your company:
Raising a 14 year old teenage boy is hard at times and one who has been going down the wrong path recently and involved with people we do not approve of. When we moved into our house we saw the alarm system but never thought of setting it up, until recently. We had emergency events occur with our son that made us fear for the safety of our property, self and the safety of our son, by leaving in the middle of the night, among other things. I called your company and was transferred 3 times and was a wreck
Raising a 14 year old teenage boy is hard at times and one who has been going down the wrong path recently and involved with people we do not approve of. When we moved into our house we saw the alarm system but never thought of setting it up, until recently. We had emergency events occur with our son that made us fear for the safety of our property, self and the safety of our son, by leaving in the middle of the night, among other things. I called your company and was transferred 3 times and was a wreck
Zanetta K.
Dec 31, 2019
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I called the Alarm.com center today 3 times. The first rep said I had to talk to account services. She attempted to transfer me. After 30 min I hung up. I called back, same exact scenario. I called again, same exact scenario. There seems to be two entities: My Alarm Center and Alarm.com, both with same phone number. In either case it's Keystone Cops. I'm looking as we speak into other services. This company is unconscionable. Worst service on the planet. The alarm itself works fine, it's the inept, pathetic customer service and run around.
Michael V.
Dec 12, 2019
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This company deserves negative stars. What a mess - poor customer service and business/billing practices that reflect the incompetence of the people running the company. I can't help but think there is something nefarious going on here.
Let me explain: I did not choose this company. I originally signed up with Duncan Security in 2014 - a 3 year contract satisfied in 2017. Duncan sold the monitoring service sometime thereafter. I was on automatic billing paid thru American Express.
I decided to sell my house in May 2019 and contacted My Alarm Center to disconnect my service. I was passed
Let me explain: I did not choose this company. I originally signed up with Duncan Security in 2014 - a 3 year contract satisfied in 2017. Duncan sold the monitoring service sometime thereafter. I was on automatic billing paid thru American Express.
I decided to sell my house in May 2019 and contacted My Alarm Center to disconnect my service. I was passed
Tom H.
Nov 03, 2019
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Avoid this company. Was with them for years then when I needed to change the phone number they tried to charge me $$$. Customer service sucks. Also when i finally arranged for a tech to come out they made me wait 3weeks. I took off work. They were supposed to be here 10-12am. They called and said now after 12. Then they called and said 4pm. After 530pm they said they were not coming and to reschedule for 3weeks away. Just go with Simply Safe security system and save your blood pressure and avoid My Alar
OK now it's 3 days later. I talked to William from My Alarm Center and he coerced
OK now it's 3 days later. I talked to William from My Alarm Center and he coerced
G. K.
Oct 07, 2019
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These guys are the worse pieces of garbage you will EVER ENCOUNTER in terms of product. the people are nice they are trying to do their job.......but avoid these guys especially if you are a Toll Bros customer .....go with ADT you will be better off .....
hope this helps. dont buy into what Toll is selling you about this alarm company ....its not good at all...you will have issues. cops will show up ..city will send you bills which Toll or the alarm company will not pay you back for ...just a headache from day 1 ....avoid them ..or I TOLD YOU SO
hope this helps. dont buy into what Toll is selling you about this alarm company ....its not good at all...you will have issues. cops will show up ..city will send you bills which Toll or the alarm company will not pay you back for ...just a headache from day 1 ....avoid them ..or I TOLD YOU SO
Sirisha D.
Sep 13, 2019
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Stay away!! Like other reviews, my alarm company was sold to my alarm center. I tried contacting them to cancel my account, as I didn't want to be on a national chain. They didn't respond or pick up the phone (sat on hold for 30+ minutes multiple times, requested call backs, emailed every email address I could find). They kept sending emails saying my account was past due and would be sent to collections, despite the fact that I had been trying to cancel for months. After sitting on hold for 40+ minutes one day, they said I owed some random amount of money and since they had no record
Stephanie N.
Aug 26, 2019
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My account was sold to My Alarm Center from another alarm company, and when I tried to contact My Alarm Center for technical support regarding the alarm chirping non-stop in the house for months, the wait was extremely long - first time I called, I hung up after twenty minutes; second time I called, I waited more than twenty minutes again before using their call back feature; third time I called, I waited about forty minutes. How is this even acceptable for an alarm company.
The rep I spoke to said she was going to email me information about the trouble shooting code meanings but she did not
The rep I spoke to said she was going to email me information about the trouble shooting code meanings but she did not
Kay P.
Aug 15, 2019
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Almost another month of calls have gone unanswered. Amy's response to direct message my contact information has proven useless because I can't seem to figure out how to direct message a business. I called yet again this morning and actually got a human to pick up the phone - only because I selected the prompt to order a new service. The agent promptly said "let me connect you to our service department". Guess what? Back in the infinite on-hold loop! My next call is to cancel the service.
Cherise B.
Jul 31, 2019
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After 8 years with My Alarm Center, we sold our house and requested to have the service turned off on 7/25/19. Today is 7/31/19 and the service is STILL on and in our name. I explained to a rep that we will not be held liable if something happens to the property that we no longer own because of their refusal to turn off security services as requested. This is absolutely unacceptable! I spoke to a rep on Monday and she said the services would be turned off and they aren't. She literally hung up the phone on me. What a way to treat long time customers. I would not recommend this company to anyone
Kyoung K.
Jul 19, 2019
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Kennedy C.
Jun 27, 2019
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The "24/7 customer service hotline" is an absolute JOKE. Our entire neighborhood suffered from a 24 hour power outage, and once power was reconnected our Security System was inactive. We were told to call this hotline and someone would walk us through the process of reconnecting our security and alarm system.
After TWO HOURS of being on hold, I finally was put through to a technical support representative. The representative was rude, dismissive, and spent the entire call belittling me. I am a well-educated woman and I in no way appreciate being blatantly dismissed and treated like
After TWO HOURS of being on hold, I finally was put through to a technical support representative. The representative was rude, dismissive, and spent the entire call belittling me. I am a well-educated woman and I in no way appreciate being blatantly dismissed and treated like
Sourabh V.
Jun 27, 2019
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ZERO RATING FOR RUDE AND UNPROFESSIONAL
I have trying to call my alarm center for last day and half
Not only customer care is rude , he refused to talk to me as I wanted to cancel service
I am a physician in a local hospital and got called by wife eating medical alert got activated for no reason as ambulance came
Tried to call them for 3 hrs last night and today 5 times and can't reach anybody
Only time somebody picks up phone is if you say cancel emergency alarm and then they transfer
I actually got a quote for another property I was about to install this system but no way
Also he
I have trying to call my alarm center for last day and half
Not only customer care is rude , he refused to talk to me as I wanted to cancel service
I am a physician in a local hospital and got called by wife eating medical alert got activated for no reason as ambulance came
Tried to call them for 3 hrs last night and today 5 times and can't reach anybody
Only time somebody picks up phone is if you say cancel emergency alarm and then they transfer
I actually got a quote for another property I was about to install this system but no way
Also he
Heather M.
May 21, 2019
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Sona T.
Apr 12, 2019
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Felix W.
Mar 25, 2019
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The alarm company we'd been using for over 30 years sold out their business (and clients) to My Alarm Center. In the last few years we've done business with My Alarm Center, we've had multiple false alarms due to faulty equipment and poor installation of motion and sound sensors. What's more, they don't even have their own staff here locally. The sub-contract with multiple local service companies and the employee's sent out could give two dusty craps about whether or not they do a good job.
After the last false alarm we decided to cancel service with My Alarm
After the last false alarm we decided to cancel service with My Alarm
Bob F.
Jan 24, 2019
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We had the a signal from the alarm and had to wait over 20 minutes before the technical service group at My Alarm Center responded. One would expect a much quicker response from an alarm center. Thinking of a cancelling!
As a result of this posting I received a note back asking me to get in touch with their customer service group. Ironically I called them twice, left messages and have waited more than an hour and still have not received a call. Poor Service!!!!
As a result of this posting I received a note back asking me to get in touch with their customer service group. Ironically I called them twice, left messages and have waited more than an hour and still have not received a call. Poor Service!!!!
