Tanner Materials

Totally irresponsible with the poorest customer support. North Phoenix and Chandler share the name but one claims to know nothing of what the other is doing. They installed expensive glass tile in my bathroom and 3 of the panels cracked from behind. I called twice for an estimate to repair and they keep pushing the problem off between the 2 locations. The Chandler location didn't want to deal with the problem so just decided to hang up. Good luck with this criminal organization. I'm looking into taking them to small claims court.

We had used Tanner 10 yrs ago to remodel master bath, It was just gorgeous when done. They also put down travertine tile in hall, entry and den. No issues. When it came time to remodel other baths and create a master bedroom closet we called Tanner.
I had contacted Al in Feb 2021 when I found out I was going to have to have knee surgery and hip replacement. We discussed at length the way one bathroom needed to be remodeled. I wanted a European shower where you could roll a walker in without issues. He put us on the cancellation list. I understood my remodel date would be 4/19/21.
Morning of 3

My husband and I recently remodeled our home and I couldn't be more happy! We looked at several stores but tanners by far had the best selection and best quality out there! Tanners removed all the old tile, carpet, and counters then replaced them with our wood look flooring and beautiful quartz counters I was so happy with the outcome! if you are looking to remodel your home Tanner materials is the place to use!

Positive: Professionalism, Quality, Value
We have used Tanner for tile and carpet replacement in two of our houses. Always do great work and professional workers.

Buy your tile there if you patient but do not contract out installation services. Tanner's installation crew's are unvetted, whoever they can get off the street to do the work, do not follow best practices for installation, and do not expect the unnamed Tanner Material's GC/Supervisor to ever visit the site after initial quote, controlling quality and sub's...that is you job.

We walked into Tanner’s on a whim and we’re so glad we did! From granite selection through to installation, the team was professional, likeable and knowledgeable. Al was super helpful throughout the process - we always knew what to expect next. Harold, Francisco, and the instal team were on time, efficient and friendly. Truly an excellent local business!
Photos after granite install. Stucco and finishing touches still to come.

Positive: Professionalism, Quality, Responsiveness, Value
Tanner Materials Company has excellent customer service. They take the time to listen to your needs and make great suggestions. Pricing is fantastic as well as the selection. Thank you for the exceptional customer service and helping make our backyard into a beautiful hardscape!

We were having trouble getting kitchen cabinets and we went in and talked to Victor. They had lots of colors and styles to choose from and were able to get the cabinets in two weeks. The quality was very good and the prices very competitive. They also have tile and countertops, we didn't get those this time but we will definitely check them out in the future.

BEWARE!!! I cannot stress enough to stay away from these people. Very disappointed! I purchased my own materials for a bathroom remodel so I just needed someone to install tile, cabinets, countertops and hired Tanner-Phoenix. They don’t protect your floors; so I had to do that on my own. They didn’t protect my brand new tub either and the tile guy chipped it in 3 or 4 places that Tanner had to fix. They split the wood on a brand new cabinet when installing the countertop. They sent one tile guy out who doesn’t speak any English. Despite my couple of requests, they sent no one out to inspect

Positive: Professionalism, Quality
I cant say enough good things about Tanner Materials. They installed title flooring across my entire home and replaced my kitchen countertops. They completed a huge job in record time before my family came in town. 10/10 would recommend.
Service: Install flooring

This place had tones of options! I just wish it was better organized. We were trying to find several of the same tiles but in different colors and we had to look in a few different places. But other then that this place has tones of choices. From backsplashes to carpet tile laminate to counter tops and pavers. Enjoy!

Why did we wait....? Once we decided it was time to update our kitchen, Tanner Materials made it easy. We worked with Mike and Jim to get a quick education on the various counter top materials available today and then in selecting the specific granite color and design. They cut down the existing breakfast bar and created a spacious and modern kitchen peninsula. We extended our center island 2 ft. and dropped in two new sinks and facets. Overall, once the planning was done, the entire project was done in the same week.

Originally, I purchased cabinets and a granite countertop when we were remodeling the kitchen. Our general contractor recommended that we come here, so we did.

We've had some problems with the cabinet hardware working properly and the slide-out garbage drawer ended up having to be replaced (the metal slide mechanism). This was about four years and a bit after the remodel. Tanner was pretty good about getting us a replacement, but it wasn't the same size and some modifications had to be done to the drawer to make it work again. Since it was a few years after the install, I can't

I have been working with Tanner Materials for years. They consistently have lower prices than others and always have done right by me and my customers. They will not leave you with a job you are not satisfied with. Highly recommend

Had a very large job completed by this company with wood inside and tile outside over 3000 sq ft of materials. The work performed was a nightmare from the beginning. The material was not delivered when it was supposed to be, the workers didn't show up when they said they would, and when they did only one or two would show, stay for a short bit and leave. The demo of the old material resulted in damage to other items. The cuts of the wood materials was poorly done that it had to be repeated several times. The floor wasn't always leveled and again had to be redone. Items verbally promised

Good quality product and competitive pricing but in my opinion, this company is not worth the effort to do business with. Total lack of respect for my personal property; un-necessary delays; incorrect/incomplete bids; lack of communication between sub-contractors, client and company; bad information about finish options, etc. Not to mention resulting to personal insults when confronted with concerns. Too bad because it would be nice to do business with a long-time local company instead of a big box store. But. Never. Again.

Worst experience with a company I have ever had. I would not recommend this place to anyone! If you have choice to go anywhere but here chose that.
My husband and I went in on a Tuesday to place an order for plain white subway tile for our kitchen backsplash that we would be installing ourselves. We met with a man named Jim who did not have great customer service but that was fine since he was to the point. We gave him our measurements, he gave us a price and we were told the tile would be in Friday and to expect a call from them Wednesday morning to confirm the order. We never received a call

I am a professional residential property manager and have been responsible for renovating multiple apartments that were originally built in the early '60's. I've contracted with Mike Tanner for each of the units as tenants move out. Over the past 6 months, with Mike's help, we've completed three units (cabinets, quartz counter tops, flooring and even exterior pavers). I could not be more pleased with the performance of Mike and his crews. Mike has earned my business and I have already referred him to my other clients.

I spent 1 and 1/2 hrs with Jim Tanner
gave him all dimensions he took me to the yard
show me options gave me prices
and he send me to MS I for more options
after spending more time there end up to call Jim back
he had no idea who I am he had no notes he sent Mike to measure my house another time wasted
now $2800.00 becomes $5800
What a waste of time

If I could give negative stars I would. This company agreed to match our other bids by adding the countertop to bar area at same price. They did not however send modified contract and later when they did not do the bar claimed that we did not have it in writing. The younger TANNER immediately threatened litigation and used vulgar language to my wife and eventually me. I called the older TANNER (the dad) and received more of the same. How they stay in business with this type of customer service is beyond me. Be sure to look them up with the ROC also and BBB.... they may have been able

This one star review is based on service received from Jim the owner. If there was a way to do business with this company and only deal with Mike the owners son than this would be a four or five star review.
Jim has no customer service skills and will be negative and impossible to deal with. Look at all the other negative reviews based on working with Jim. He will make you upset and wishing you never did business with them. Also, make sure you check your receipt because they will overcharge you on the thinset and grout. I would not recommend using this company.

No call no slowed to appointment we had set for an estimate. I called them to see what happened.
Got excuses and attitude, and then employee actually hung up on me when I tried to reschedule. Guess they don't want business.

I was a bit nervous given the mixed reviews, especially on customer service with the owner who has treated others terrible. I went into the showroom with my wife and kids. The salesman was already busy with another couple, which was fine because we weren't sure what we wanted exactly and needed to look around. After we had looked around and had questions on several types of porcelain wood tile, the salesman Greg came over and gave us prices and answered our questions. He provided a printed quote for materials and install. They sent Pablo out to my house to measure and look at the rooms they

I've been using this company for 8 years now and have installations done by them and also just purchased tile and installed it myself.
Overall I spent approximately $20,000 here.
Twice I have over estimated the quantity of tile I needed and had no problem returning the excess until today.
The owner of this company is a very rude person to deal with. You should here how he treats his employees. And then the customers after he is off the phone. It's totally ridiculous.
I gave them one star for usually having the products I needed.
As you can tell by this review, I will no longer be

My wife had started a kitchen redo, but she passed away 2 weeks ago. The kids and I knew how much she looked forward to this, so I moved forward by calling Tanner's, talked to Mike, and we set up an appointment on his calendar.
Long story short, I showed up at his place and as far as I know, he did not. I waited over half an hour, and no one there appeared to want to call him and I never was contacted by him. He did not appear to care about the job, he disrespected the memory of my late wife, he has never followed up with a call, and I left the materials she chose because if appointments

Tanner did the tile work in a living room and hallway. There was a residue (a waxy substance) on the tile and they graciously came back twice to remove it all. The tile looks great. They came back one other time to remove grout from a floor plug. I found them to be responsive, polite and skilled.
Beth

"What? You're the Owner?"

I have to agree with Brendan K. and Jason F.'s experience. And if you want anything done, please don't talk to the owner who is Mr. Tanner. We had granite counter tops. Upon delivery, we notice a crack near sink opening. They had told us this was a "fissure." After 1 week of discussion, we took their word for it and they counter tops would be delivered and the "fissure" would be epoxied and sealed and not to worry again. Upon installation, the granite cracked at the same place they had told us was a "fissure."