With home and business automation control audio, video, lighting, security, and so much more! Protect your property, employees, and assets with professional-grade security camera systems. Monitor your front door with a crystal clear image, 2-way voice, and motion-activated recordings. Verified alarms offer visual proof that someone is on your property and police respond with high priority.
Matson Alarm can design, install, upgrade, and monitor a fire alarm system for any building. Our family has been with Matson since the 1970s. You are simply the best. The technician did a fantastic job of repairing our problem and reassured me that the problem was not of my making. Also, more importantly, the person I spoke to in service was superb at taking the time to answer my questions and look into each of my concerns.
Matson Alarm can design, install, upgrade, and monitor a fire alarm system for any building. Our family has been with Matson since the 1970s. You are simply the best. The technician did a fantastic job of repairing our problem and reassured me that the problem was not of my making. Also, more importantly, the person I spoke to in service was superb at taking the time to answer my questions and look into each of my concerns.
Services
We are local and full-service - only full-time Matson Alarm employees provide the installation, service and 24/7 monitoring of your system. When you call us you'll speak to a human, not a machine, because our live operators answer the phone 24/7. Our UL Listed and CSAA 5 Diamond Awarded central station is fully owned by Matson Alarm and housed in our corporate office.
Matson Alarm has been providing Central Valley homeowners and businesses with security systems and services since 1974. Over the years our security offerings have grown to keep up with the latest technologies, such as cameras, access control and video verification. Smart home technologies are a natural extension of security products, seamlessly fitting in to our offerings.
View and edit account information, view invoices, pay invoices, view service tickets and stay connected to your home. The Matson MyView Monitoring portal allows you to view and/or edit your account information including contacts, phone numbers and alarm activity. The Matson MyView Billing & Service portal allows you to view open and closed invoices and service tickets.
Wireless indoor security cameras help you keep an eye on things - you can even receive alerts based on motion detection or alarm activation. A distributed wireless, military-grade security system can now protect your family at home! Our graphic touchscreen keypad is user-friendly, can be wall-mounted or sit on a table, and can serve as an additional thermostat when smart home equipment and features are added.
Forget the hassle of trying to install smart devices on your own. Now you can get a video doorbell with professional installation and ongoing customer support from Matson Alarm - without an alarm system!. No matter where you're at, you can see who's at your door before opening it. Simply check your notifications and talk with visitors using two-way voice communication.
Reviews (24)
Know It All Nelly X.
Jun 17, 2021
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After having Matson Alarm service for over 2 years, I am beginning to wonder about their customer care and quality of service. Our alarm was giving us a "Low Battery Code 2" when we were setting it, so we called and talked to some little girl who sounded like she was about 12 years old who said "Oh, I will need to check the system - should take about 5 minutes and I will call you back" - Five minutes came and went and it is now '28 hours and she still has NOT even bothered to call me back. I called again today to ask what happened and why she did not call me back, and
Jordan Scott
Oct 27, 2020
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Darrel D.
Oct 19, 2020
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Frank Ci
Sep 02, 2020
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Enedina R.
Jul 22, 2020
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I moved into a business office that already had the Matson equipment (saving me money), but the customer service and response time to orders has been unprofessional. Currently waiting for someone to respond and install another key pad. I was given an 8-10 am response time and it's now 9:50 am and no one has arrived. I have canceled all of my morning (which means a loss of income for me) because of this appointment. I'm locked into a contract, so I will have to stay, but if you are looking for a reliable company, keep looking. Don't bother.
Ashley Tenn
Jul 06, 2020
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Holly F.
May 27, 2020
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With this crazy world environment we decide to upgrade our system - Matson was amazing Randy sales easy (non pressure) appointment in my timing, Jose the installer (who installed or system years ago) was AMAZING, so glad he was still there! He walked through all his install process, addressed some addition concerns with cameras and made recommendations, went over the system multiple times to insure I was aware of all the functions! Joe provide 5 star service he was Polite, tons of knowledge & beyond patient!
Betsy L.
Oct 28, 2019
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We recently moved into a house with a Matson Alarm. We wanted it disabled and removed and so we called the business. They said someone in that department would call us back. Never got a call back. 36 hours later I called them back and talked to someone or I should say several someones to try to get someone to come out and take the system out. We made an appointment for four days later. They never showed. I called them again and told them to please send someone out to remove the alarm. Am still waiting to hear from them........
Yuvraj C.
Apr 15, 2019
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Another local company that doesn't follow up on requests made on there online "contact form" stick with the bigger companies like Xfinity these little local companies cannot compete with the bigger guys, it's obvious to me that there customer service is crap like the products they offer....but I never got past the online reform. Hope this company falls hard.
Bill L.
Nov 05, 2018
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I have had Matson for about two years. I really never need them but recently they called because there was a signal that there was an issue. The company sent a wonderful, friendly service person, Kevin, to help and he determined that a battery was bad. I asked about replacing all batteries so I didn't have to worry about others going bad. Kevin offered to do all of the batteries right then but had to go buy more due to the number of batteries needed. He spent all this time with us to take care of us (seemed like an hour or so as he had to go buy more batteries). The end result is that
Matthew P.
Sep 18, 2018
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I have matson for my home alarm. I have always had great customer service over the phone. One of the technicians that came to my house didnt do a great job but they took care of it. All large alarm companies have some good and bad technicians in my experience but the difference is in how they handle the problems. I appreciate that this is a locally owned familly business of over 40 years
Larry R. Gowin
Aug 29, 2018
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Ryan L.
Aug 16, 2018
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Dear Lord, no. I just called to inquire about installing an alarm system at my house. Read Yelp reviews to discover that to get an alarm, you must to commit to a three-year term, which then automatically renews to a two-year term if you do not call to request a month to month term at the conclusion of the three years. I called back to clarify, spoke with Sarah, asked if this was true, she confirmed it was, and when I stated that she should not have her sales representative call me because that would not work for me, she promptly hung up on me mid-sentence. I did not even have time to get the
Ashley S.
Jul 25, 2018
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I have had Matson Alarm installed at my office for many many years. Recently there have been several break-ins in my industrial park. So, a couple days ago technician (Kevin, I believe) came to do several repairs to old & broken contacts and did a once over on our system to ensure everything is in working order. He was very patient and didn't seem to mind sticking around to answer any questions and reminding me how to control the system. Matson Alarm installs and monitors out of Fresno, which makes their response times super speedy.
Rick B.
Feb 02, 2018
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Salesman lied, and said that they provide armed response. They spent 8 hours installing a wireless system, and couldn't get the cameras working. They forgot to put senser on the back door, so it has to be bypassed before it can be armed. Motion sensors picked up my 15 pound pets, and set off alarm the first time we used it in away mode. I'm not very impressed.
Y. L.
Jan 06, 2018
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If contracts auto renews for customer safety, it should be on a monthly basis and cancellable any time after the original 3 year contract is over. Not for another 2 years and difficult to cancel. Please clarify how to cancel the contract once the original 3 year contract is up. Would there be substantial penalty if contract is cancelled before the "new" 2 year contract is up?
Linda G.
Dec 11, 2017
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I moved into my current office space 3 years ago and called around to a number of alarm companies then decided on Matson b/c they were the best fit for service and pricing. I've not regretted it. I had a couple minor challenges (not Matson's issue) at the beginning, but I simply called and received very friendly and accommodating help over the phone. Now, I'm moving on to a bigger office, and I couldn't be happier with Matson -- I simply called to let them know of my new needs, they scheduled Michael Matson to come out just a couple business days after my call, he arrived to
Anonymous G.
Sep 25, 2017
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Worst alarm company.. They charge you for everything. 99% of their installers are dirty and make a mess and all talk bad about their company. They've said the company cheats people, customers are charged for monitoring but aren't being monitored. Crappy sales, service and monitoring.
Make sure your alarm comes in a brand new box. They charged my buddy full price for a already used alarm system. When he called and wanted to talk to the owner, they gave him the run around. When asked about canceling, they wanted to charge him thousands to get out of the contract. DO NOT CONTACT THIS
Make sure your alarm comes in a brand new box. They charged my buddy full price for a already used alarm system. When he called and wanted to talk to the owner, they gave him the run around. When asked about canceling, they wanted to charge him thousands to get out of the contract. DO NOT CONTACT THIS
Edward N.
Jul 25, 2017
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I i've been a customer for at least 20 years everything has been great until the last three years or so with two of my houses. I get the feeling that they've gotten too big and can't properly service the amount of customers that they have. I've been disappointed with promises that they don't come through on long wait times for service men and complete service requests.
Donna E.
May 05, 2017
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T. K.
Mar 01, 2017
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Wendy B.
Jun 10, 2015
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Chad Mazgedian
May 19, 2015
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David Ray
Dec 14, 2014
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