Sierra Air branded vans driving down a street, leaving their business location to start their day in the field. As an essential HVAC service provider as defined by the State of Nevada, we will continue to serve our customers by remaining open for the duration of this crisis.
We've taken all necessary precautions to ensure the health and safety of our customers and our employees, and we are also committed to maintaining the safety and operation of your HVAC systems as well as sanitization of indoor air for residences and businesses.At Sierra Air Inc., we know how important it is to have access to knowledgeable experts who can keep your property's comfort system in good condition.
Our team of dedicated Reno HVAC technicians have been around for over 35 years, providing you with the exceptional service and skill you deserve, at reasonable prices. We are ready to take on a wide variety of challenges for properties of all kinds, ranging from preventative maintenance to full system installations, and even 24/7 emergency repair services!
We've taken all necessary precautions to ensure the health and safety of our customers and our employees, and we are also committed to maintaining the safety and operation of your HVAC systems as well as sanitization of indoor air for residences and businesses.At Sierra Air Inc., we know how important it is to have access to knowledgeable experts who can keep your property's comfort system in good condition.
Our team of dedicated Reno HVAC technicians have been around for over 35 years, providing you with the exceptional service and skill you deserve, at reasonable prices. We are ready to take on a wide variety of challenges for properties of all kinds, ranging from preventative maintenance to full system installations, and even 24/7 emergency repair services!
Services
For over 35 years, Sierra Air has offered a full range of indoor comfort products and services, with timely response and repair, expert replacement advice, and energy-efficient new installations and air quality enhancements. We're fully equipped to meet the unique cooling and heating demands of Northern Nevada and Northern California.
When it comes to your home comfort system, a breakdown is not something that can be easily ignored. If you find yourself in need of a repair, replacement, or any other commercial or residential HVAC service, our team at Sierra Air Inc. will be there to help. Even if the service you need is not in the budget, our heating and air conditioning specialists can provide you with options.
Has your water heater stopped producing the warm water you depend on throughout your day? Has your tank sprung a leak that is threatening to damage your home? Water heaters are vital parts of your everyday life, but they're also prone to their fair share of problems. When one happens, it's remarkably easy for the issue to disrupt your life, creating chaos that needs to be sorted out before things can go back to normal.
Sierra Air Inc. offers a full range of services for residential HVAC in Reno and surrounding areas of Nevada and California. Since our company was established in 1986, we have remained committed to delivering the highest quality products and services for local families. Our work is backed by our 100% customer satisfaction guarantee or your money back.
When your home comfort system requires service, Sierra Air Inc. delivers superior service for AC repair in Reno and surrounding communities. For your own safety and warranty reasons, you should not attempt to perform repairs or service your unit. Our locally owned and operated company has provided expert repair service since 1986 for all types of air conditioning systems.
Reviews (19)
John B.
Jan 01, 2022
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In addition to my own poor experience, I've posted another neighbors experience with Sierra Air (see the 'photos and videos link). Avoid this company. They are the worst HVAC on Reno. Employee Ricky tries to make it look like they care by lurking here on yelp and asking unsatisfied customers to call, but when I called for resolution, they did absolutely nothing. Hire someone else....anyone else!
Ronald G.
Dec 28, 2021
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I had another vendor install a furnace 9 months ago and then had Sierra install a whole house humidifier last month (which I love!). On a very cold morning, the furnace started shutting off before the house reached set temperature. I called the furnace company and they said, over the phone, that it was probably the new thermostat that came with the humidifier. Although I personally suspected that the furnace was overheating, I called Sierra, explained the situation, and Jason said "we'll look it over; you shouldn't have to go back and forth between vendors." :-) They came
Jill C.
Dec 27, 2021
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Thomas H.
Nov 24, 2021
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Did they fix it yes. They told me 270 for a transformer. I later found the part number for under $30. So where is the extra $240 coming from. They don't itemize their expenses very well. I was charged a 'level 2'. No one could tell me what that means. How many levels? Why 2? What is their hourly? Nothing explained.
In all they charge too much for no explanation as to why. If they could clearly explain maybe I'd feel better but I have a bitter taste after this experience.
I'd honestly let them take the transformer back too.
I would recommend someone else.
In all they charge too much for no explanation as to why. If they could clearly explain maybe I'd feel better but I have a bitter taste after this experience.
I'd honestly let them take the transformer back too.
I would recommend someone else.
B. C.
Oct 14, 2021
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Called last week for an appointment. Was given an appointment for Friday, October 8 but was told that they were unable to give me a time or a range of times. They asked that I stay home all day and the the technician would call me 15 to 20 minutes before they arrived. The technician NEVER called nor did anyone come to my home. I wasted a whole day waiting. No one has called subsequent to my missed appointment to offer an explanation or apology. I will never call this company again.
Jim E.
Oct 09, 2021
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We had Sierra Air come out and do a PM on our heater just to prep for winter. Will came out and was courteous and did a great job, he was very knowledgeable. I also like to grill service people on how they like their job. It gives a good indication of a great company. Will spoke very highly of Sierra and the respect for their employees which makes me feel good that I selected them. They will be out in the spring to do an AC service. I know they'll do a great job. I highly recommend them for any HVAC work.
John B.
Sep 24, 2021
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I am rather confused and perplexed. I bought a platinum system in April. At the time I was given a 5% discount for becoming a member of the club. We were told the cost included two years of the club, hence the discount. When I called to schedule the first visit I was transferred to four different people. Three could not find anything about the club in our file so they said I needed to call the salesman. He stated" no you didn't pay for the club in the $21,891 price. You need to pay an additional $20 per month to get that". So why did you give me the discount? Second, I was told as
Cathy M.
Sep 20, 2021
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DO NOT get roped into paying $20 a month for their "home comfort" program. I did and regret it. It is a scam. It is suppose to give existing customers priority, but it took me four months just to get an appointment for maintenance. i have since cancelled the appointment. I am pretty sure I can take five minutes out of my day to replace the filter on my HVAC system and save another $90. Plenty of other options out there.
Frank W.
Sep 17, 2021
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I signed up for Sierra Air's Comfort Club which includes an AC check and a heating check every six months. Although after the first AC service last week, Sierra Air caused a perfectly running AC unit to shut down completely and then had the gall to charge me for another visit to fix the system. Btw, during the AC check, the maintenance tech didn't even check the coolant level in the system when they came out so what exactly do they do for $220/yr? Overall, I would not recommend Sierra Air. Their maintenance program is terrible. At least the service tech who came out after they broke
Brandon P.
Jul 15, 2021
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I hate to leave such a bad review after so many others have had better experiences. Im leaving this review because after a year of owning this a/c we had a maintenance technician come over to deal with some preventative maintenance on the unit. Two days ago it does not work now, although you can hear the a/c start up. It has been in the upper 90's/low 100's. we called and they gave us the bogus excuse that they do not have any fans/ small a/c units that we may use for the time being. Though, the equipment that they have are all being used by other house holds. We have small children and
Casey R.
Jul 03, 2021
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We installed a whole new heating and ac system and have had at least one (major) problem every time we started using the furnace and the ac. Also a member of the home comfort club for 3 years since the install, and have never received a filter yet. They always bring the wrong size despite me communicating that repeatedly. Currently waiting for someone to come out because our AC only blows room temp air.
Had to purchase window units to get cool air in certain areas of the house and another one now because the whole system isn't working. Wishing I had spent my $9,900 elsewhere 3 years ago
Had to purchase window units to get cool air in certain areas of the house and another one now because the whole system isn't working. Wishing I had spent my $9,900 elsewhere 3 years ago
Adelina R.
May 13, 2021
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Despite an underwhelming start, I ended up engaging Sierra-Air after concluding that they had the best overall package. I am glad that I gave them a second chance because I had a fantastic experience this time. Josh was communicative, professional, flexible within limits, and followed the plan.
Big kudos to the installers, Nick and Dan; they were equally professional, cordial, and transparent on each step of the way. Moreover, they made sure I was pleased with the final results.
Big kudos to the installers, Nick and Dan; they were equally professional, cordial, and transparent on each step of the way. Moreover, they made sure I was pleased with the final results.
Janice B.
May 10, 2021
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This is our 7th year of having Sierra Air take care of our heating and air conditioning needs. This past visit Carlos was our technician. He was very polite and conscientious about wearing his mask and covering his feet before entering our home. All of the work he performed for our Spring tuneup was done professionally and in a timely manner. Thank you Sierra Air and keep up the great work.
Joe E.
May 07, 2021
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Disappointed with Sierra Air, my wife joined their Home Comfort for several hundred dollars per year. They installed our water heater and air conditioner. She called today to get our air conditioner turned on. They can not send a tech out until August. That would be over 3 months and towards the end of Summer. I am recently disabled and on Oxygen 24/7. We live in Donner Springs where they are located. She told them to forget it, went outside with our grandson and unwrapped the air conditioner, turned it on and with in minutes had it working. Very disappointed with their scheduling. She did call
Jesse F.
Apr 12, 2021
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I used Sierra Air to replace my HVAC system. Everyone from the estimator (Will) and the installers (Ryan and Trevor) were outstanding! We almost went with a box store but the quote from Sierra Air was comparable. And the service was well worth it. Ryan and Trevor were on time,professional, cleaned up thoroughly and explained my new unit completely. Nobody likes spending a good chunk of $ on these things but they made it a little less painless.That's how you do good business. Thank you
Sean G.
Oct 27, 2020
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Unfortunately, I have ended my long patronage of Sierra Air. I had been a member of the home comfort club, with a monthly fee, for many years. This fee allows for certain benefits that have dwindled to being useless and just a way for the business to make money without providing service. Last year, I could not get an appointment for our furnace service (comfort club gets two service checks a year) until February (middle of winter). This circumstance put our "cycle" off, and a scheduler advised us to forego our Air Conditioning service to "reset" our cycle.
Today I called for
Today I called for
Kim S.
Oct 24, 2020
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Fran V.
May 11, 2020
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I'm giving them three stars because I'm averaging four stars for the response time of coming out same day and fixing our A/C same day (Weekday not a weekend or holiday though) with two stars for the fact that the price was pretty steep in my opinion.
Long story short, it was the fan capacitor but the total cost was $300!! $70 for visit (we have a contract so it's a little cheaper than the typical visit charge) and $230 for labor and part!
I had to work a twelve hour day the next day and we didn't notice it not working until 8pm that night and would have not had that part or
Long story short, it was the fan capacitor but the total cost was $300!! $70 for visit (we have a contract so it's a little cheaper than the typical visit charge) and $230 for labor and part!
I had to work a twelve hour day the next day and we didn't notice it not working until 8pm that night and would have not had that part or
Ty
Jun 25, 2018
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Happy Happy Happy!
I was giving a next day appointment after calling. All the other companies in town (Winnemucca) are at least 2 weeks out for anything having to do with air conditioning. Our technician Joe Bryant was super knowledgeable on what he was working on and explained everything that was doing and what was going wrong with my a/c unit. He saved me thousands of dollars! Instead of just throwing a bunch of expensive parts at it he tested the components thought to be bad and confirmed exactly what was wrong with it. Just want to say Thanks again and great job Sierra Air also shout out to
I was giving a next day appointment after calling. All the other companies in town (Winnemucca) are at least 2 weeks out for anything having to do with air conditioning. Our technician Joe Bryant was super knowledgeable on what he was working on and explained everything that was doing and what was going wrong with my a/c unit. He saved me thousands of dollars! Instead of just throwing a bunch of expensive parts at it he tested the components thought to be bad and confirmed exactly what was wrong with it. Just want to say Thanks again and great job Sierra Air also shout out to