Your technical knew exactly what the problem was right off the bat and was able to fix it immediately. I couldn't have thanked him more. In this world that lacks customer service, your company and Justin the technician, surely rate a 5+. I was very pleased with the service. Precision Garage Door Service is a full-time business based in Virginia employing over 20 people.
Owned and operated by the Kale family, Precision serves you from two locations, in Virginia Beach and Richmond. The difference between a Precision Installation and a cheap one is the difference between hearing it, and not hearing it. Precision sounds like. We have financing offers available with approved credit and accept all major credit cards.
Owned and operated by the Kale family, Precision serves you from two locations, in Virginia Beach and Richmond. The difference between a Precision Installation and a cheap one is the difference between hearing it, and not hearing it. Precision sounds like. We have financing offers available with approved credit and accept all major credit cards.
Services
Precision Garage Door is a locally owned and operated location of a nationwide franchise. Purchased by Scott and Shauna Kale in 2008, we have focused on providing Hampton Roads and the Peninsula with safe and efficient garage doors and garage door openers. Precision focuses on ensuring that our customers are receiving top quality parts while receiving a customer service experience that exceeds expectations.
They were really great! They came out on a Saturday, so they have weekend appointments available. They were on time and very professional, and they gave me an on-the-spot estimate for a complete door estimate so that we could replace our door in the future. What I like about them. I've had problems with an aging Wayne Dalton system for about three years.
Locally owned in Hampton Roads with brick and mortar locations in Virginia Beach and Richmond. A broken garage door is a major inconvenience. At Precision Garage Door, we fix garage door problems like broken springs, cables, and openers quickly and correctly because your time is important. When you schedule a service appointment with Precision, a professional, uniformed technician will arrive at your home in a fully stocked truck.
Our Certified Garage Door Technicians are specialists, not handy-men. We're trained to repair all makes and models of residential and commercial garage door openers. Our experts regularly repair garage door openers from Sears, Liftmaster, Linear, Chamberlain, Craftsman, Genie, and many others. Our IDEA Certified Garage Door Technicians are specialists, not handy-men.
Our technicians are happy to help with reprogramming or replacing a remote or wall button. Check to make sure your motor is getting power. Check to make sure your remote is working. You may need to replace the batteries in your remote, or the remote itself may be malfunctioning. We are licensed and insured to repair every make and model of garage door and opening systems.
Reviews (20)
Angry D.
Jan 02, 2022
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Steven T.
Jun 02, 2021
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Well let me start off where it all began. I ordered my new garage door and garage door opener in January of 2021. I was quoted 8 weeks till the door would be installed. Then the nightmares started. First Mary called in early March saying the door was in and they were ready to install so we set a date for a few days later only to get a late night text from Mary starting the door had not come in and they would have to wait to reschedule. Then the next week Mary called again to say the door was in and set a install date a few days later. Well a few days later Mary calls and says the door
J. L.
May 04, 2021
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Barbara F.
Mar 11, 2021
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This was a great experience from the start---the receptionist was friendly and helpful, and lined up a next day appointment. Jeff called when he was on his way and arrived as scheduled. He heard my concerns and explained what needed fixing and why, and incorporated my cost issues to arrive at a price that was reasonable and fair. He made sure I knew the cost, why he recommended, and how long the repairs would take. He and his partner worked quickly and professionally and had the job done exactly in the time he had estimated. He went over the repairs that had been made, showed me the new parts
Kellie N.
Mar 01, 2021
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Long story short- Precision quoted us over the phone a few hundred to fix our torque master spring on the garage door. Guy came out, said he couldn't fix and he'd have to convert and it would be $800. I understand it's a dated crappy system and we wouldn't have had a problem converting if they gave us an honest price.
Had another company come out and charged us $280 to convert the system. Saved us over $500 and I'm so glad we refused to do business with Precision. I don't want to name the other company here, but if you search other garage door companies in the area
Had another company come out and charged us $280 to convert the system. Saved us over $500 and I'm so glad we refused to do business with Precision. I don't want to name the other company here, but if you search other garage door companies in the area
Scott C.
Feb 10, 2021
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From the initial call to the final test, everything Precision did was top-notch. Rob called when he was on his way to make sure we were available, which started things off on the right foot. He quickly diagnosed the issue with our garage door, which wasn't opening evenly, as being an issue with the old springs that were installed. He gave us options for replacement and did the job quickly and efficiently. Our door now opens smoothly, evenly, and more quietly than ever before. Highly recommend Precision!
Ted D.
Jan 11, 2021
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Tried to have my door serviced under their lifetime warranty. Even though their website indicates otherwise, I discovered they don't service the Peninsula and therefore the warranty is worthless. Don't buy from these people. You're wasting your money. They think they can change the rules whenever they want.
Denise M.
Jan 09, 2021
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David B.
Oct 28, 2020
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The spring on my 5-yr old Virginia Door garage broke, and they couldn't fix it until after Thanksgiving. We called Precision Garage Door and they responded the same day. Rob Shrieves, a senior technician, provided outstanding customer service and did a superb job repairing the door. He constructed a superior garage door spring by hand, installed it in short order, replaced the cables and rollers, cleaned all of the hinges, and adjusted the garage door opener. The garage door functioned better (and much quieter) than it ever had since we purchased our new construction home. In addition, all
Fernando M.
Sep 23, 2020
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I'm still in shock about these guys!!! Garage door was stopping randomly when going down, Precision Door Service sent one of their technicians (George), after almost 30 minutes of pointing out how many things he thought were wrong with my garage door and motor, he suggested a completely new door, motor and spring for a total of $2,800.
I didn't believe a word of what he said and started doing some research, after going through our house paperwork I found the company that replaced the garage door only 2 years ago (we bought the home only 1 year ago, so we didn't know about the new
I didn't believe a word of what he said and started doing some research, after going through our house paperwork I found the company that replaced the garage door only 2 years ago (we bought the home only 1 year ago, so we didn't know about the new
Bryan T.
Aug 27, 2020
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Precision did an excellent job and nick was great to work with. I gave him a solid budget and some mock up / examples of why I wanted and he didn't disappoint with his suggestion, going above and beyond to make sure I was getting something that would not only look good and last, but add value to my home. The installers were fantastic and got the job done super quickly, even going out of their way to show me other things I need to address and gave some helpful maintenance tips to keep my garage door running smoothly.
Beth W.
Jun 23, 2020
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Our garage door wouldn't open using the garage door opener installed by Precision less than 2 years ago. Our home warranty company dispatched AHS to fix it. When the Precision technician came, he didn't even get a ladder and look at the motor. He said the motor wasn't strong even for the weight of my heavy door. Precision recommenced and installed the motor I have less than 2 years before.
The technician only was interested in selling me a door for $2200 or rebuilding my door for $900. I asked if the motor could be defective and he said he has never seen a defective Linear motor
The technician only was interested in selling me a door for $2200 or rebuilding my door for $900. I asked if the motor could be defective and he said he has never seen a defective Linear motor
DeLaine A.
Apr 04, 2020
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I called to get my lift master garage door wall button fixed. The Tech Chris showed up to address the issue within the hour. After about 20 mins into the inspection there were some additional issues with the garage door. At the end of the day there seemed to be some miscommunication from the lady I spoke with on the phone about my issue. Chris could tell I was frustrated and let me speak to his manager Garth about the situation. I can't tell you how satisfied I am with my issues being resolved. Chris remained calm and professional while I spoke with his manager and Garth talked us both through
Mary T.
Nov 26, 2018
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They responded to my request for a quote within two hours. They gave a fair and clear estimate. Once the garage door was in their facility, they scheduled the installation quickly. When a technical problem arose, they came up with a good (and free) solution. Sweet technicians, great customer service! I recommend this company HIGHLY!
Vikki F.
Aug 14, 2018
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Shameika S.
Jun 03, 2018
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Rose S.
Mar 24, 2018
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Shameful, my garage door could not be closed. Precision technician came out, quoted me 1750 to replace door. Also asked for $210 to put the door down, I was suspicious. Called another company who was nice enough to offer free inspection and offer several option！ A full garage door replacement was around 1000 or options to repair. Sham on precision.
I would give 0 star if I can.
I would give 0 star if I can.
Reviewer E.
Nov 08, 2017
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A Precision technician came out. We requested help in fixing our broken garage door opener. Technician claimed it and our door were shot. Would not quote us on opener, but only garage door with new opener. Quoted $1500 to $2100. He said our garage door was too old and shot. Truthfully, the garage door is 39 years old. But I believed his claim that it was shot untrue.
I chose to get a 2nd opinion. He fixed the opener and replaced some garage door rollers and it works fine. The total cost was $350. I asked the price of a new door. This company said $850 including labor.
End result, I would not recommend
I chose to get a 2nd opinion. He fixed the opener and replaced some garage door rollers and it works fine. The total cost was $350. I asked the price of a new door. This company said $850 including labor.
End result, I would not recommend
Robert W.
Feb 07, 2017
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Melissa F.
Aug 01, 2015
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Definitely felt incredibly misled by this company. I was searching for a company to repair the rollers on my sliding glass door. The door was in excellent condition, but recently had some difficulty opening the door.
After a technician from Precision came out to evaluate the door, he said there was "absolutely no way to the repair the door" that I would need to replace the door for nearly $3,800.
Meanwhile, I called another company and explained the problem and he said he was very familiar with the my door and had repaired several in the neighborhood. This company (NOT Precision
After a technician from Precision came out to evaluate the door, he said there was "absolutely no way to the repair the door" that I would need to replace the door for nearly $3,800.
Meanwhile, I called another company and explained the problem and he said he was very familiar with the my door and had repaired several in the neighborhood. This company (NOT Precision
