Welcome to Carolina Pool Services and Supplies, the number one pool service company in Charlotte, as well as other surrounding areas. We specialize in renovations, plastering, pool automation, equipment upgrades and many other services for residential and commercial pools in the Carolina's. Carolina Pool Services and Supplies, INC exclusively sell's Jandy, Polaris and Zodiac equipment and parts.
The quality of their products and level of customer service is unprecedented in the swimming pool industry not to mention their unbeatable factory warranties. We do provide service for other manufacturers on rare occasions. Carolina Pool Services and Supplies is also a warranty field service station for Zodiac, Jandy & Polaris pool equipment.
We can repair any equipment problems from Zodiac, Jandy & Polaris whether they are under warranty or not. Not sure if your equipment is under warranty? Give us a call and we will be glad to check and assist in any way that we can.
The quality of their products and level of customer service is unprecedented in the swimming pool industry not to mention their unbeatable factory warranties. We do provide service for other manufacturers on rare occasions. Carolina Pool Services and Supplies is also a warranty field service station for Zodiac, Jandy & Polaris pool equipment.
We can repair any equipment problems from Zodiac, Jandy & Polaris whether they are under warranty or not. Not sure if your equipment is under warranty? Give us a call and we will be glad to check and assist in any way that we can.
Services
Carolina Pool Services And Supplies was formed in 2008. The company started out simply just cleaning and maintaining pools, however opportunities for other ventures in the pool industry started to rise. We became factory trained with Jandy, Polaris, Zodiac and slowly worked our way into pool renovations, pool automation, leak detection's and pool inspections.
We perform leak detection's on bodies of water in large varieties. In-ground water fountains, swimming pools, spas, water parks just to name a few. We work in all temperatures hot and cold! In some cases repairs can be made the same day of the leak detection and in some cases it can be considerably more complicated.
A plaster pool will typically last 8 to 12 years or more depending on the product installed as well as pool traffic. Plaster offers a great long lasting finish to your swimming pool and comes in a wide variety of colors and textures. Many people ask us about painting a pool and this is simply a service that we do NOT and will NOT provide.
Swimming pool cleaning is essential to keeping your pool looking its best. Our swimming pool cleaning services in Charlotte, Waxhaw, Matthews and a few other surrounding areas are performed by some of the best swimming pool cleaning professional in the area. We offer a variety of swimming pool cleaning schedules to suit your needs.
Carolina Pool Services And Supplies provides swimming pool inspections for potential property owners. Some potential home buyers have little to no experience with swimming pools so they do not know what to look for when it comes to immediate or near future repairs that may be needed this is where we come in.
Reviews (10)
Nicholas Vance
Jun 29, 2021
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Very pleased with Jeff and his crew. Had a pool servicer prior to using them and they were inconsistent at best and wanted to be paid by check (blech!) and we’re very unresponsive to questions about our pool chemicals. Jeff uses a website for credit card payments, responds to me promptly (responded within 30 minutes after an after hours email!) and usually sends us details about the pool chemicals (forgets every now and then but if we ask, he’s quick to send). He’s very knowledgeable and I’m glad we have someone that’s familiar with our pump and heater brand if/when we need maintenance
Diann Harvey
Nov 14, 2020
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Jeff came out and made repairs to our pool in a very timely fashion. He was very knowledge and spent a good deal of time training me on operating our new set-up. I feel as if his prices were fair and he was upfront when there were items he needed to add to the invoice. All in all I am very pleased with the service he provided and the upgrades that he has made to my pool! I would recommend Jeff for your pool needs.
Patrice Robinson
Feb 03, 2018
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This pool service is excellent!! The employees are knowledgeable and polite. They went OVER and beyond to help me get my pool back in excellent shape! The response was immediate, and they communicated every step of the way. They are awesome! They paid personal attention to get my pool in shape for a party...with a very short time frame. This after several pool services would not even return my call! 100 percent awesome!
Angela Joffe
Dec 23, 2017
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We used this pool service for several years and trusted that Jeff was always being fair with us in terms of pricing. After selling us pool lights for $1100. each (x3) which could have been purchased for less than$700, we realized that he was marking everything up significantly. In the end, he admitted to marking up the costs of his products by 50%. I know that everyone needs to make a living, but he verbally told us that he was "giving us a good price". If you can't trust a service provider, it's time for them to hit the highway.
Bill Campbell
Nov 18, 2017
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Jeff is the man! Came down off an initial estimate from another contractor, would not sell you anything that you do not need! And he came through with some last minute emergency work when I was not on his schedule because he knew I had a big party that weekend. Would highly recommend to anybody, thank you Jeff!
Geoff Hewitt
Nov 20, 2016
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Had our in ground pool re-plastered and re-tiled in May 2016.
They had to remove the pool cover before they could start.
Came to close the pool and cannot find any of the cover
accessories ie: 2 x Installation Rods, 2 x Anchor Tool and
1 x Skimmer Compensator. They were very unhelpful and I
will sort the accessory problem out myself.
They have lost my business for good!
They had to remove the pool cover before they could start.
Came to close the pool and cannot find any of the cover
accessories ie: 2 x Installation Rods, 2 x Anchor Tool and
1 x Skimmer Compensator. They were very unhelpful and I
will sort the accessory problem out myself.
They have lost my business for good!
Baldeep Mac
Oct 21, 2016
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Christina
Oct 13, 2015
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They called me on the day of the appt and said they were running early, & asked to meet the home owner at 1pm, so I called the owner of the house & he left work to meet them. He arrived at 12:50pm. At 2pm HE CALLED THEM (no call from them) & now CPS says it'll be 4pm. I meet the home owner at 4pm & wait with him until 5pm, When he said, " I guess they don't want the business".
Then I got an invoice for an $85 trip charge saying it is due same day! (No one ever mentioned a trip charge)
I called & let them know that no one ever came out. The lady insisted that the guy came, but that no one was
Then I got an invoice for an $85 trip charge saying it is due same day! (No one ever mentioned a trip charge)
I called & let them know that no one ever came out. The lady insisted that the guy came, but that no one was
Edward Rand
Jun 26, 2014
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I hired Carolina Pool Services to re-plaster my pool. I was given a one year warranty, foolishly thinking that after one year if the pool was in good shape, I could be comforted I would have a satisfactory product for the next 15 years as I had had for the first 15 years of the pool's life. Within six months, I started seeing cracks and was assured this was within the "normal" limits. Just after the year's warranty was up, significant cracks occurred. Now the bottom of my pool has bubbled, full of calcium nodules and cracked, exposing the rocky inner layer. I contacted Mr. Scott Vincent, a thirty
David Anderson
Sep 26, 2013
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I have utilized Carolina Pool Services for the past 3 years. They have always been prompt and courteous. I had been utilizing another company for service needs; however, continued to have issues (and unforeseen expenses). CPS has done a number of routine maintenance as well as addressing a major issue. CPS places a big emphasis on service and fair pricing.
