At Hendel's, we feel that if customers are offered a choice of every major brand of air conditioning equipment, they will be better equipped to make an educated decision about what is right for them. Hendel's is recognized throughout the air conditioning industry as the leader in customer service. At Hendel's you will never reach an answering service, never experience long waits on hold.
Hendel's provides it's residential air conditioning and heating customers with the latest, most accurate information available. With over 50 years of HVAC experience, the technicians at Hendel's are able to handle anything. We are insured and bonded and ready to assist you with installation, troubleshooting, and repair.
We staff a full-time dispatcher to route our AC and heating service technicians who are equipped to handle a variety of service-related calls. We service all major brands of air conditioning units and heaters including, Carrier, Bryant, Trane, Rheem, Ruud, Lennox, American Standard, Amana, Goodman and York.
Hendel's provides it's residential air conditioning and heating customers with the latest, most accurate information available. With over 50 years of HVAC experience, the technicians at Hendel's are able to handle anything. We are insured and bonded and ready to assist you with installation, troubleshooting, and repair.
We staff a full-time dispatcher to route our AC and heating service technicians who are equipped to handle a variety of service-related calls. We service all major brands of air conditioning units and heaters including, Carrier, Bryant, Trane, Rheem, Ruud, Lennox, American Standard, Amana, Goodman and York.
Services
There's no fancy voicemail machines or answering services at Hendel's Air Conditioning. Every phone call is answered by our knowledgeable staff capable of expediting your request, 361 days a year. Service and Maintenance information is systematically stored in our computer system and readily available to our service technicians should a problem arise.
Our Service Department is staffed by Master technicians who are highly trained in all the latest technology as well as aged equipment. Hendel's offers evening and weekend emergency service hours at very competitive prices. With over 50 years of HVAC experience, the technicians at Hendel's are able to handle anything.
Many factors go into the cost of an air conditioning unit. It's difficult to simply quote a price over the telephone. There are various features that will determine the cost. The type of unit, SEER ratings and location of the unit are just a few. BEWARE OF FOOT IN THE DOOR TACTICS AND PHONEY TRADE-INS.
Utility rebates are currently available on qualifying equipment. From time to time, manufacturers also offer rebate programs. Hendel's participates in rebate programs offering the maximum utility rebates available along with manufacture rebates, or 60 months same as cash financing on qualifying heating and air-conditioning equipment.
Reviews (20)
Jill S.
Jul 23, 2021
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Bought a new unit from them in 2018 for 6,000 and it quit working last night, July 2021. It has a 10-year warrantee. The unit didn't fail it was a clogged water line. They sent their only repairman finally by 8:00 pm and now 90 in house. guy fixed it. Died again an hour later AND they do not have any after hours emergency service past 8:00 pm. I spent 250.00. They don't have a business policy to take care of business when their customers have an emergency after 8. Odd to me.
update on this review: the following morning they sent their #1 repairman who was sensational. Ask for Sam,
update on this review: the following morning they sent their #1 repairman who was sensational. Ask for Sam,
Jean G.
Jun 21, 2021
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I have been a customer of theirs for close to 20
Years if you include using them when I was a business manager. They installed our Nee units in 2015. Something has changed with their service. They came out this past week to repair our air conditioning. The Service Tech was rude and threw a tantrum when asked to do his job. After several calls to the office with the promise to call us back we have not heard from them. They will no longer have our business. We have contacted another company for assistance.
Years if you include using them when I was a business manager. They installed our Nee units in 2015. Something has changed with their service. They came out this past week to repair our air conditioning. The Service Tech was rude and threw a tantrum when asked to do his job. After several calls to the office with the promise to call us back we have not heard from them. They will no longer have our business. We have contacted another company for assistance.
Matthew S.
Jun 11, 2021
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Russell H.
Oct 21, 2020
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These guys are not interested in fixing your expensive A/C unit, only interested in selling a new unit.
Their guy went up in the attic a few minutes and said it was broken, need new one. Seemed fishy so I sent him to test the pressure. It was low. He said they needed to put in a new unit.
Then I called a local honest handyman, who sold red the leak for $125, and five years later it's going strong, despite HENDEL'S.
If you want an honest A/C fixer- keep looking. These guys are as corrupt as #45.
Their guy went up in the attic a few minutes and said it was broken, need new one. Seemed fishy so I sent him to test the pressure. It was low. He said they needed to put in a new unit.
Then I called a local honest handyman, who sold red the leak for $125, and five years later it's going strong, despite HENDEL'S.
If you want an honest A/C fixer- keep looking. These guys are as corrupt as #45.
Matt D.
Sep 09, 2020
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Buyer beware!!! Less than 2 y.o. American Standard unit, that Hendel's recommended, The condenser motor is bad. And Hendel's wants to charge me $250 labor to replace it since it's 1 yr labor warranty has expired.
Only willing to knock of $25.00 as a matter of compromise even though I spent over $20k for my new units. Terrible customer service IMO.
Only willing to knock of $25.00 as a matter of compromise even though I spent over $20k for my new units. Terrible customer service IMO.
Yvonne J.
Aug 22, 2020
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I have used Hendel's previously, and every time I am more than satisfied with the work they do. This week I had to replace my AC unit. I knew it was having trouble and wanted to replace it before it went totally out. Hendel's came quickly, gave me an honest estimate, and was out the next day to do the work. Mario and Abraham were two of the hardest workers I have ever seen, and they were working in 114-degree heat. The unit was installed, ducting replaced and everything cleaned up immaculately, all in one day. Hendel's sent someone out the next day to fix my garage ceiling where
Kassandra K.
Aug 19, 2020
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I originally hired Hendel's three years ago as a new homeowner when I had my first ac problem. The man they sent out was professional and fixed the problem quickly. I have recommended Hendel's to several friends since then and have been confident in their customer service and honesty-until now.
a year or two later I had another problem and called them again. The man they sent out was not willing to go onto the roof of my condo complex and said that someone would call me the next day and set an appointment for another repairman to come. He did not want to check for any access points in
a year or two later I had another problem and called them again. The man they sent out was not willing to go onto the roof of my condo complex and said that someone would call me the next day and set an appointment for another repairman to come. He did not want to check for any access points in
James C.
Jul 19, 2020
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While I appreciate they were open on Saturday, 2 stars for that. I did not appreciate that the run capacitor I needed was $65 more than I could buy it anywhere else. No stars. Unfortunately the wife picked it up being in the area and did not know. I could have paid my AC guy $75 for a service call and $15 for the part had I known they were going to gouge me. He is busy so I did not want to bother him with something I could fix. I would have made do with the heat had I known they were going to soak her for $81. My bad I did not ask how much it was going to be over the phone. Never in my wildest
Kristen G.
Jul 15, 2020
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Can I give them 20 stars?
We have used Hendel's twice now, both times because our AC units died, in the summer, 2 months apart. We called on a Saturday and they were out in a few hours and installed the new unit a few days later. The cost was very fair and the staff was extremely professional. When the second unit went out, I knew exactly who to call. I highly recommend these guys.
We have used Hendel's twice now, both times because our AC units died, in the summer, 2 months apart. We called on a Saturday and they were out in a few hours and installed the new unit a few days later. The cost was very fair and the staff was extremely professional. When the second unit went out, I knew exactly who to call. I highly recommend these guys.
Marcia M.
Jun 29, 2020
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I give Brad and Hendel's a 5 star rating. I have highly recommended you to neighbors in our HOA in the past, but I wanted a five-star review on the internet for all to see.
Today, while doing our yearly maintenance check, Brad found a situation that was not allowing our AC to work up to its designed capacity. He diagnosed it, remedied the problem, and we are on our way to having the most comfortable summer in years. THANK YOU Brad, a star in Heaven for you.
Jane Jundt
P.S. Send Brad next year and please promote him as soon as he is eligible...or at least a pay hike. JJ
Today, while doing our yearly maintenance check, Brad found a situation that was not allowing our AC to work up to its designed capacity. He diagnosed it, remedied the problem, and we are on our way to having the most comfortable summer in years. THANK YOU Brad, a star in Heaven for you.
Jane Jundt
P.S. Send Brad next year and please promote him as soon as he is eligible...or at least a pay hike. JJ
Baron B.
Mar 16, 2020
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The tech did a good job.
However, there are some things you should know before you do business with Hendel's. First, Hendel's now adds a 3% surcharge if you pay by credit card. Fortunately, we had $1,000 dollars in the bank and could write a check.
The second thing you should know is that replacing a fan motor and adding 1 pound of refrigerant will cost you close to a $1,000.
Here is a break-down of Hendel's invoice:
- Trip and Diagnostic Charge - $129
- Condenser fan motor - $609.54
- Service Labor - $100
- Refrigerant R- 410 - $79.89
For at total of $918.41
The replacement
However, there are some things you should know before you do business with Hendel's. First, Hendel's now adds a 3% surcharge if you pay by credit card. Fortunately, we had $1,000 dollars in the bank and could write a check.
The second thing you should know is that replacing a fan motor and adding 1 pound of refrigerant will cost you close to a $1,000.
Here is a break-down of Hendel's invoice:
- Trip and Diagnostic Charge - $129
- Condenser fan motor - $609.54
- Service Labor - $100
- Refrigerant R- 410 - $79.89
For at total of $918.41
The replacement
Rw W.
Dec 23, 2019
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Have been using Hendel's for years to replace and repair our two roof mounted heat pumps. One unit was making a lot of noise (turned out to be fan blades hitting shroud), so called Hendel's to fix. Initial service call was $99 (seems high), and technician indicated $1680 more needed to replace the motor, fan blades, and shroud. Work was all professionally several days later and unit is working good again, but would not apply the $99 diagnostic fee towards the repair.
They are now very very expensive-has to be another company out there that knows what they are doing without over charging
They are now very very expensive-has to be another company out there that knows what they are doing without over charging
Steve F.
Aug 09, 2019
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Jim the salesperson was very kind and knowledgeable. I met him in the showroom on Tuesday morning and we talked about our options. He followed me home and did a thorough inspection/calculation and came up with a plan to redo some ductwork and dialed in our equipment choices. He even delivered a temporary AC unit for us to use for 2 days while we waited for our install date.
Abraham and Javier showed up Thursday at 8am and immediately gutted our old unit and within 8 hours they were done. A separate team came curbside and hauled away the trash and old equipment. Both young men were very kind
Abraham and Javier showed up Thursday at 8am and immediately gutted our old unit and within 8 hours they were done. A separate team came curbside and hauled away the trash and old equipment. Both young men were very kind
Az V.
Aug 06, 2019
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Absolutely wowed again.
114 degrees out today and my ac goes out, guess I should have got that tune up earlier.
Hendels had a friendly rep answer the phone and we were able to get same day service.
Isidro showed up on time with a friendly smile.
Even though he was going to climb on our roof in this heat.
He worked efficiently and kept us updated.
His quick diagnosis and having the part on his truck, got out air on and the family happy again.
We have used Hendels since 1999.
Always fast friendly service at a fair price.
114 degrees out today and my ac goes out, guess I should have got that tune up earlier.
Hendels had a friendly rep answer the phone and we were able to get same day service.
Isidro showed up on time with a friendly smile.
Even though he was going to climb on our roof in this heat.
He worked efficiently and kept us updated.
His quick diagnosis and having the part on his truck, got out air on and the family happy again.
We have used Hendels since 1999.
Always fast friendly service at a fair price.
Cammi C.
Aug 05, 2019
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Terrible customer service! Bought an inexpensive part from here ($63.00) it was a pressure switch for my Lennox A/C that my brother who is certified in commercial HVAC's installed. Changing the switch did not resolve the issue and the next day I had a very reputable company for HVAC residential repairs come out to troubleshoot. Today I was told the switch was faulty out of the box. I called Hendel's about the faulty switch to see my options. To be completely transparent, I was aware they have a zero return policy, however, I didn't not realize that applied to bad parts sold. The
Stephen K.
Jul 30, 2019
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A/c temp rise from 78 to 81 degrees during hot part day
Called Hendel's sent tech out diagnosed bad condenser fan motor on Sunday
ordered motor and replaced it Tuesday afternoon and it did not fix the problem for almost 1300 dollars. Motor on line cost 475 dollars so we have 800 dollars in labor for 1/2 hour to replace the condenser fan motor and I stood there and watched so I knew how long it took
Sent another tech Tuesday evening and he diagnosed it as bad compressor motor but wanted 2nd opinion
Service manager came out Wednesday afternoon and diagnosed as leak in the system and
Called Hendel's sent tech out diagnosed bad condenser fan motor on Sunday
ordered motor and replaced it Tuesday afternoon and it did not fix the problem for almost 1300 dollars. Motor on line cost 475 dollars so we have 800 dollars in labor for 1/2 hour to replace the condenser fan motor and I stood there and watched so I knew how long it took
Sent another tech Tuesday evening and he diagnosed it as bad compressor motor but wanted 2nd opinion
Service manager came out Wednesday afternoon and diagnosed as leak in the system and
David B.
Jul 29, 2019
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Since I had our new a.c. unit installed I have had to replace the thermostat and a fan in the new a.c. unit. I'm not too impressed with hendels. They where quick to come out SLOW to repair.. almost like "they have my money and they will take time to repair." As they failed to keep 3 repair appointments due to another job that took too long. Not impressed with them anymore.. do your research before making a big purchase here.
Steve C.
Jul 28, 2019
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Kelly T.
Jul 17, 2019
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Michael C.
May 18, 2018
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