If you're here, you're probably having some kind of plumbing, heating or cooling problem. Sounds like someone needs a HUG! The expert techs at Hug Plumbing have been 'embracing' your plumbing, heating and cooling problems for a very long time. We treat every service call, no matter how big or small, as if it was our own family calling.
We really do care. We pride ourselves on having the personel to take on any service call no matter how big or small. Our technicians are out there to do the job right and with pride. Quality is of utmost importance and truely is all that we are about. Santa Rosa HVAC Contractors. Our air conditioning in Santa Rosa are highly trained, professional individuals that can provide the most accurate assessment of your system.
We are very careful in our hiring and training practices. We know that our technicians are going to be the strongest representative of our company you will encounter, and we make sure that their values are our values. We can help you with all your HVAC or air conditioning repair in Santa Rosa, CA.
We really do care. We pride ourselves on having the personel to take on any service call no matter how big or small. Our technicians are out there to do the job right and with pride. Quality is of utmost importance and truely is all that we are about. Santa Rosa HVAC Contractors. Our air conditioning in Santa Rosa are highly trained, professional individuals that can provide the most accurate assessment of your system.
We are very careful in our hiring and training practices. We know that our technicians are going to be the strongest representative of our company you will encounter, and we make sure that their values are our values. We can help you with all your HVAC or air conditioning repair in Santa Rosa, CA.
Services
Hug Plumbing, Heating, & Cooling takes great pride in our staff of plumber, furnace, and air conditioner service repair experts - As a leading Santa Rosa BBB Approved plumbing, heating, and cooling company, we realize that the quality of our service greatly depends on each and every member of our staff.
Hug Plumbing, Heating, & Cooling is a licensed contractor specializing in the service and repair of residential & commerical plumbing, furnace heating, and air conditioner cooling systems. Our staff members are Furnace, Air Conditioning, and Plumbing Contractors. Every member of our team is dedicated to providing you with the highest quality of customer service.
Drains can best be described as being any exit point from your house used to remove materials to a septic or sanitary sewer system. A clogged or blocked drain can be the result of grease, soaps, or hair, all of which can build up in your drain system over time. Additionally sludge and dirt building up in your drains can result in an impassable blockage, preventing your waste from leaving your home.
Faucets play an important role in every home water delivery system in that they serve to deliver water to the various rooms in your house. This is why ensuring your faucets are in good working condition is very important. There are number of things that can go wrong with a faucet, to include leaks and noises.
Hug Plumbing is the plumbing company of choice in the Santa Rosa area for the service, repair, and installation of the kitchen garbage disposal. The operation of garbage disposals is quite simple. Food waste is grinded into small particles by a flat plate with small, rotating steel mashers and an inner disposal surface that has serrated metal teeth.
Reviews (16)
Courtney S.
Dec 31, 2021
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Our heater was only blowing cold air. They came out through our home warranty. At first it was okay, they came out and made a repair. Then two weeks later the heater started acting up again. I called the home warranty company again and they told me the vendor would reach out within 24 hours. They didn't reach out. My husband tried to call. No return call. It was around Christmas so we waited TEN DAYS to hear back from them. On the 11th day I called and left another voicemail. On the 12th day I called our home warranty company, who called them - they didn't respond to them either. They
Perry L.
Jun 17, 2021
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My AC went out at the end of May, while the heat wasn't so bad. MMy warranty company sent this company out. Originally I was very pleased when the tech showed up and looked at my AC. He took a look and said that the entire system needed replaced, the pipes and inside blower also needed to be replaced. He would submit everything to the warranty company and when the new AC came in they would install the new system. IT ENDED THERE.
That was over a month ago prior to the 100+ degree weather getting hear. I understand being busy. But not returning phone calls and finally calling after
That was over a month ago prior to the 100+ degree weather getting hear. I understand being busy. But not returning phone calls and finally calling after
Heidi R.
May 12, 2021
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Trisha N.
Apr 07, 2021
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My home warranty hooked me up with Hug and I won't lie I was a little nervous about them when just reading reviews. We got connected to them on Friday of Easter weekend and they called Saturday to set up a time. Even though they were busy they called the next day and arranged to come Tuesday. Thankfully we had an issue that could wait that long. Dan and his son came and were very professional. I appreciated his honesty and promptness of fixing our issue and he even helped explain things to me and fixed a small issue with my sink (the original issue was my tub). Overall I was very happy with
P. W.
Nov 28, 2020
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I was set up with Hug PH&C through my home warranty company a couple of weeks ago to service my central heating system. Hug contacted me and set up an appointment last week. The person who called said he would be there "after 12", but gave no window of time. I waited until 6pm and the technician never showed. I then called several numbers listed for Hug before someone picked up. I gave the guy who picked up the phone my address, and he told me that the technician might not have come to my house because the "papers were stuck together." I get it-accidents happen. Since we
Jerry K.
Sep 09, 2020
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I contacted Old Republic our Home warranty company about my air conditioner not working. The next morning i received a call form Hug and they said they would be out that afternoon. Which is pretty unbelievable because we were experiencing 104 temperatures and i am sure they were very busy. They arrived and had it fixed in about 15 minutes. Incredible customer service. I cant thank you enough for getting it fixed so fast.
Patrick K.
Aug 21, 2020
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Matt C.
Aug 06, 2020
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Joanne F.
Jul 14, 2020
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Robbie W.
Jul 08, 2020
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Thank you mark and the team for helping us out! Hug was assigned to us through fidelity when our new house's A/C system broke down. They did a great job and we couldn't have asked for better service. I see some people leaving negative reviews and from what I see it if fidelity that you should be upset with. Not these guys. Thanks again!
Melissa K.
Jan 06, 2020
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Jack Warren
May 05, 2019
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Mds N.
Mar 22, 2019
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My mom is 86. She recently purchased a home in Vacaville. Her Heating system which is placed in the garage, was primarily heating the garage and not the house due to leaks, issues, whatever. My mom contacted her home warranty contract people and they sent out someone from a different air and heating repair company. The workman stated he was unable to repair her current system and that she needed a new heater, and because Freon was not going to be available after the summer, she also needed a new air conditioner, all for approximately $13,000.
My mom complained to the Real Estate Agent, who
My mom complained to the Real Estate Agent, who
Cheri H.
Dec 15, 2016
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Our furnace went out the week before Thanksgiving, and after a bad experience with a different company, we called our home warranty company who sent us Hug Plumbing. They came the next day, which was great for us, since we had been without heat for days. I think the technician who came was Mark, who was terrific. We told him the problem and what we had tried already. He did some logical troubleshooting and within 15 or 20 minutes fixed our furnace. We were extremely happy.
The reason we were so happy (besides having heat after several very cold days) is that we had a rather bad experience
The reason we were so happy (besides having heat after several very cold days) is that we had a rather bad experience
Adabel Padilla
Oct 07, 2016
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Unreliable. They accepted a work order from my home warranty provider and never bothered to call me to set an appointment. I called them several times, over several days and when I finally got a hold of somebody they said they had my work order and would get back to me. They never did. They have delayed the repair on my heating system. Awful customer service, they should at least have the courtesy to let customers know they cannot take a job so they can locate another technician asap.
Kevin L.
Jun 15, 2016
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We had another company come to do a "tune-up" of our a/c system. They said there was ice building up on the pipes from the furnace and there may be a leak. I realized I still have the home warranty so I called them and they sent out Dave from Hug instead.
Dave looked at the ice build up and said our a/c unit is not design well to be split between upstairs and downstairs. It will always freeze up unless we take out one of the thermostats and clear some of the flaps of the ducts. He checked the freon level and read the label on the a/c unit in a few minutes and said everything is where
Dave looked at the ice build up and said our a/c unit is not design well to be split between upstairs and downstairs. It will always freeze up unless we take out one of the thermostats and clear some of the flaps of the ducts. He checked the freon level and read the label on the a/c unit in a few minutes and said everything is where
