After more than 30 years of serving the Greater Austin area, Hines Pool & Spa has built a reputation unsurpassed for customer care and satisfaction. Whether you're looking for something high-tech and exotic, or something more simple and budget-friendly, we've got the designers and craftsmen with the expertise to make it happen as efficiently and effectively as possible.
We can do just about anything to change the look, style, and features of your old swimming pool, and make it better than new. Whether it is a simple plaster replacement or a whole lot more, it's no problem for Hines Pool & Spa. After serving Greater Austin for more than 30 years, and we've gotten exceedingly good at making old pools look and run beautiful again.
Hines Pool & Spa began in 1986 with just one account, a single vehicle, and the firm belief that focusing on customer service matters more than anything in building a successful business. From the beginning, our team has focused on doing what is right for our customers and understands that focus is a core tenet of our company.
We can do just about anything to change the look, style, and features of your old swimming pool, and make it better than new. Whether it is a simple plaster replacement or a whole lot more, it's no problem for Hines Pool & Spa. After serving Greater Austin for more than 30 years, and we've gotten exceedingly good at making old pools look and run beautiful again.
Hines Pool & Spa began in 1986 with just one account, a single vehicle, and the firm belief that focusing on customer service matters more than anything in building a successful business. From the beginning, our team has focused on doing what is right for our customers and understands that focus is a core tenet of our company.
Services
Hines Pool & Spa began in 1986 with just one account, a single vehicle and the firm belief that focusing on customer service matters more than anything in building a successful business. From the beginning, our team has focused on doing what is right for our customers and understands that focus is a core tenet of our company.
Unlike pools of old, there are dozens of beautiful custom features that can be added to any pool or pool area, making a dramatic difference in the beauty and enjoyment of the pool and the entire backyard. Provides a spray of water into the pool, typically in a "fan" pattern, as opposed to a straight line of water.
There is simply no better, easier way to keep your pool spotless inside and out and your family protected around your pool, all winter long - than with high-quality pool safety covers. At Hines Pool & Spa we offer winter covers from Loop-Loc. LOOP-LOC offers an inground pool safety cover designed to provide the ultimate protection that works for your lifestyle.
Hines Pool & Spa deals with a reputable pool financing company to help you finance the pool of your dreams. When you buy a pool, you are not only enjoying a backyard paradise, but you are improving the value of your property. We can explain the various types of financing available and why our recommended financial will be the best option for you.
Reviews (23)
Mark F.
Dec 17, 2021
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Shelly E.
Nov 27, 2021
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Our therapy clinic has been using Hines Pool Service for many years. Our pool guy, Jas, has been more than reliable, responsive, professional, and informative. He has gone above and beyond with our questions, helping us monitor our PH levels, and even conducted a "pool school" for us to better understand the chemicals involved and their appropriate levels. Jas services our pool every Thursday and we know we can count on him to show up and do a good job!
David M.
Nov 26, 2021
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Kermit G.
Nov 22, 2021
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I was in a pinch. Fall leaves were filling up the bottom of my pool. Renters arriving the next day. The pump for my Polaris cleaner suddenly stopped working. I needed it fixed right away! I got my voltmeter out, scoped out some voltages, got on the phone with Ray at Hines Pool. He said "it sounds like the pump relay, I'll have one here on the counter." My wife picked it up, I replaced the old one, and "yahoo" the pump fired right up! Thanks, Ray!!! And they also had the right part to replace a bad LED display on my Raypac heater! Hines Pool--a great place to do business
Maureen M.
Oct 11, 2021
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Mike Evans
Sep 30, 2021
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Rick Swetman
Jun 24, 2021
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Jeff Hines just left our home completing a repair on our pool / spa heater. As usual an outstanding job. The Company communicates extremely well with job status (Joel) and Jeff has become our "Go To" pool repair person. We used another entity only to be insulted by the person with whom we had worked. Over the last few years, Hines has become the preferred entity with whom we always work. They are easy to work with, they are pleasant to work with, they do the job right the first time and they do it at a fair price. We cannot say enough about the experiences we have had with them.
Keep up the great
Keep up the great
Matt V.
Apr 06, 2021
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After the recent winter storms our pool equipment was damaged and inoperable. Chris from Hines was scheduled to replace a pump and install a heater for us prior to the storm. He was very thorough in planning the upgrades and coordinating with our plumber to run the new gas line.
The results were top notch! Not only did we get our new equipment installed, but Chris improved our whole setup significantly. He also took the time to patiently walk me through the operation of the pump, heater, and my existing equipment.
I've already recommended Chris to a neighbor who is considering installing
The results were top notch! Not only did we get our new equipment installed, but Chris improved our whole setup significantly. He also took the time to patiently walk me through the operation of the pump, heater, and my existing equipment.
I've already recommended Chris to a neighbor who is considering installing
Mike C.
Mar 31, 2021
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We are renting our house in Austin and cannot take care of our pool since we live in another city, so we contracted with Hines Pool and Spa to do it for us. Our pool has a small leak in the line somewhere and in order to get it diagnosed, it has to be in pristine condition.
We spent a week in Austin getting the pool cleaned and ready for regular maintenance. After that week, Hines was supposed to take over cleaning. We trusted them to take care of it.
One of their cleaning technicians was on vacation, and they did not send someone else out to clean it. As a result, the pool fell out of balance
We spent a week in Austin getting the pool cleaned and ready for regular maintenance. After that week, Hines was supposed to take over cleaning. We trusted them to take care of it.
One of their cleaning technicians was on vacation, and they did not send someone else out to clean it. As a result, the pool fell out of balance
Barbie Ryza
Mar 21, 2021
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We called to get a quote on renovating our pool, which Hine's Pool employees knew was in Fayetteville TX. They came out made measurements and were very friendly. We were looking very forward to their work. Unfortunately they decided they didn't really want to drive that far to do the renovation. They still sent us a bill for $250 for their quote. Come on now; everyone has Google maps and since they chose to back out, why must we pay??? Well we did pay, so now I can complain because Hines Pool charged us even as they backed out of the job due to a 1 1/2 - 2 he drive.
Jane D.
Mar 16, 2021
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Ryan M.
Mar 10, 2021
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I don't usually give 5 stars but when you go the extra mile you deserve it. Pool was damaged in Houston Winter Storm. After calling a number of stores in Houston area for Hayward SP3200un and being informed it had a 120day back order from Hayward and then seeing nothing was on Amazon or eBay you start to get desperate. I proceeded to call a few store in the Austin and San Antonio area and Ray Hines not only had the part but had it to me the next day. Customer service was impeccable, happy someone still answers the phone. Now I know where to get parts if I ever need them. Top notch!!
Corry J.
Feb 22, 2021
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I have used Hines Pool & Spa for years and highly recommend them for pool/spa service and repairs. Their technician Justin Brown is stellar. He is very experienced, knowledgeable and consultative. Even during the 2/11-21/21 massive snow and ice event, Justin *called me* just to check on our pool and spa equipment, offering advice. And it all survived the big freeze.... You don't find this kind of customer service anymore. Hines (and Justin) are great!
Carole J.
Dec 18, 2020
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This is a great non-corporate kind of company! They are highly honest, professional and personable. Chris has been amazing at getting our pool up to the best it can be after we purchased our home. He is dedicated to making things they best he can without pushing overpriced extras! I would advise anyone needing pool service to give these guys a call! They really are the best.
Sajja P.
Nov 16, 2020
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Worked with Chris. we were having problems with our gas heater for pool. He ended up fixing the old heater which saved us a lot of money. After he took care of the problem and he came back the next day when we had minor issues with the fix.
Would definitely recommend Chris and Hines Pool if you're looking to find somebody that's trustworthy and has expertise needed to solve your pool problems
Would definitely recommend Chris and Hines Pool if you're looking to find somebody that's trustworthy and has expertise needed to solve your pool problems
Linette L.
Sep 24, 2020
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Highly recommend Hines. Our technician, Chris, was friendly and knowledgable and overall made an annoying pool light repair situation much less stressful. He also proactively identified a wiring issue and corrected that while he was here. Great experience. Hope I don't have any more pool repair issues anytime soon but will definitely track down Chris if I do.
Maria Williams
Jul 23, 2020
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I contacted Hines after seeing they had good reviews. They sent out Chris to fix a problem with my pool filter. He fixed it with no problem and gave us lots of ongoing advice for pool care. For the first time in years I feel confident that I am doing the right thing with the pool and I know I have Hines to contact if I do have any issues. Thank you, Chris!
Jennifer F.
Mar 27, 2020
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Chris and his crew have been punctual and professional every time they have been out. Whether I need them for maintenance or emergencies they are quick to respond and quick to get here. Very professional last week when Chris needed to replace a gasket that was causing a large leak during the COVID crisis. Highly recommend!
Karon Nowalk
Dec 06, 2019
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Yesterday Hines sent, again, and thankfully, Jeff to repair my pool pump. It was leaking! He is the best! Not only did he repair my pump, today, for the first time, I think, in the history of my pool, is my Polaris working properly!! No spraying water everywhere and cleaning the full length of my pool and NOT moving at a breakneck speed. Thank you Jeff. Thank you Hines. You will forever be at the top of my list for pool repairs!! Karon Nowalk
Daniel B.
Oct 11, 2019
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Our pool has some cracks that I previously filled myself. My work wasn't pretty and it held up for about a year. It's very difficult to do this under water. So I called Hines and found out that they do provide a scuba service.
The repairman, Jessie, called me ahead of the visit to get a sense of what's going on. Our schedules had some challenges as I was traveling and wanted to be there when he arrived. He stayed in good communication for us to work things out.
The work turned out excellent. Jesse also took care of servicing our filter and when he saw that the Polaris wasn&apos
The repairman, Jessie, called me ahead of the visit to get a sense of what's going on. Our schedules had some challenges as I was traveling and wanted to be there when he arrived. He stayed in good communication for us to work things out.
The work turned out excellent. Jesse also took care of servicing our filter and when he saw that the Polaris wasn&apos
Meredith B.
Jul 31, 2019
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Hines has been cleaning our pool for almost 5 years. We love that they are a one stop shop and can handle everything from our weekly cleanings (thank you, Trey!!) to Polaris repairs, light bulb replacement and even fixed a broken pipe. They are reliable, trustworthy and have always quickly addressed any repair requests.
Norman Harman
Jul 22, 2019
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I've had several yahoo's from other companies waste my time, not fixing my pool equipment. Hines tech's know their business. Provided good accurate advice and options. Repair and service has always been great. That encouraged me to contract with their cleaning service. Again great and competent service. Charles, my cleaner, is always happy to explain pool health and maintenance, responds with helpful advice and answers to my questions, and of course does great job maintaining my pool.
Jim N.
Jul 19, 2019
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