Chason Service Engineers

Positive: Professionalism, Punctuality, Responsiveness
I have not been disappointed with the level of service this team provides. Regardless of the issue they resolve it. They don't try to upsell you on a product or service you don't need. The tech showed up on time and ready to work. Dont hesitate to call, they are the only number you need.
Services: AC repair, HVAC maintenance, Heating system repair

Got to love my Chasons! They have always been there for me and my Mom over the years. Their "specialist" Vernon is my go to guy. Can't beat their quick response, professional, on-time service. They always seem to have the parts they need right on the truck. Fast, professional, service and you're back up and running in no time flat! Thanks guys!

CSE installed an iWave R air purifier in my elderly parent’s AC system, for $740. The device itself retails for over $400, installation took about 30 minutes. Seemed a bit expensive to me, especially since my parents don’t smoke and have no pets. When I called CSE about it, their justification for installing it was, my elderly parent approved it, and some companies charge even more. So, if this is the kind of service experience you want, go for it.

Chason has been providing dependable HVAC services to my home for many years, they are very honest and provide excellent servcie everytime. I recommend to all my friends and family.

Chason has been providing expert HVAC service to my home for over 30 years. The owner Bob Chason provides old fashion service you can trust, not to many companies around like Chason Service engineers anymore.

Used this service a few days ago, and not happy about the experience. I felt the men who came to my home, to "help" me did much worse than that. They were unprofessional and childish. Also seemed like they hated the company they worked for. I also realized I had a few things missing from my room, all which were valuable. Don't call this company for help, because you're not gonna get it!

I have been very impressed with Chason's team approach to problem solving. When issues arise, the answers come from their person with the best knowledge on the subject. One such answer saved us hundreds of upgrade $$ by pointing out that our current equipment could be re-configured to do the job.

Bob came down to give an estimate for a totally new AC Unit and said that he would provide a quote within a couple of days. It never came. Then we followed up 4 days later by calling the Office, and they said that Bob would call back by the End of Day, but it Never Happened. This scenario occurred Multiple Times over 4 weeks. We even said, Just Let Us Know if you do not want to the job! NO Response!! HORRIBLE Customer Service and we were even referred to him by a Friend of his!! Stay Away if you expect to be treated as a Paying Customer!!

Company, customer service, ethics, care for my home, knowledge and punctuality were all 101%. Vernon showed up at EXACTLY the appt set. Immediatly knew what was going on. He diagnosed, repaired and explained the issues so i could understand. He wore booties to protect my floor and helped me avoid issues in the future. He even talked Ravens football as to keep me calm since was worried about how much it wouls cost me. Thanks to EVERYONE at Chason, my kids are sleeping in warm rooms tonight. Thanks everyone. Keep it up!

I used Chason several years ago to install a new heat pump in my home.
I had them out recently to correct an issue with the duct work in my unheated shop in the basement. Bob did a great job explaining the job and how it was priced. The crew showed up on time, did the work and then explained everyting that they had done to my wife before they left. When they left there was no trace that they had been there at all. A very neat,professinal job.

My A/C stopped blowing cold air so I called another local company to take a look. I was quoted a new A/C unit in the $6,000 range. I decided to get a second opinion since the cost was significant and repair not offered. Chason sent out a tech who identified low freon pressure and suggested that we refill the freon and see how long it held - rather than buy a new unit. This was less cost and would help identify if a new unit was actually required. About 2 months later my A/C stopped blowing cold air again. I assumed that the freon leak was significant and a new unit may be required so I called

My landlord uses Chason, and their team is fast, professional, clean and spot on. They arrive on time (if not early), they do not dawdle, their estimates are accurate and their work is excellent. I am a Chason fan for life.

We went with this company because of some positive information I found about them after scrubbing the internet. The service visit was $120, high but I thought it would be compensated for by honorable service. Because I had to work, my wife was there to receive them. The technician did a good job of identifying the problem in less than 20 minutes and ended up replacing the run capacitor. He completed the repair without first consulting my wife about what the problem was.

The price was $267. He charged us $147 dollars to install a new capacitor, which typically runs less than $30 and takes 10

Awesome. Dan was super helpful and very courteous. He arrived less than an hour after I called, right in the window they said he would. Price was right around what I expected. I will definitely call them again if needed, hope I don't have to though!