Big Blue Plumbing & Heating

Love these guys! They initially revamped my HVAC in 2018, and convinced me to get the mini splits which have both heat and A/C and are much cheaper than central air. Fast forward to 2021 when I woke up with no heat and hot water. They were responsive, came by 8:30 am, and fixed it by 9:30. I had forgotten to get it serviced, and the pressure went out. Because I had the mini splits, I also had some heat. They are always very nice and timely!

I have worked with Big Blue a few times and have been happy each time. My most recently time was an emergency weekend situation. Adin was the on-call weekend technician. He was so great to work with. He was very communicative about his arrival time and continued to update me as he got closer. He was so helpful, explaining what should be fixed today and what could be fixed on a day that would be a regular day rate (as opposed to the emergency weekend rate). He fixed the problem very quickly and thoroughly. Thanks Adin!

I've had them out twice already, for different issues with our new (to us) home. The office actually answers the phone and they have a lot of availabilities to schedule work. They send a different plumber depending on who is available. So far both the people were on time (early end of the window), very professional and happy to explain everything they were doing even without me asking questions. I will continue to use them for all my plumbing/heating needs!

Positive: Professionalism, Punctuality, Quality, Responsiveness
Love my mini split heat pumps for A/C. Big Blue did a great job!

I just had a great experience with the people at this company. My Hot Water heater died on Sunday. I don't have a regular plumber so I went online and searched for plumbers. I sent Big Blue an email on Sunday night and they got in touch with me early Monday Morning! How awesome is that!!?? To actually get a call back. I was planning on spending the morning trying to get an appointment with another company. Donna was great with scheduling and working with me on my options. The technician Tenzing came out on time, wearing a mask and as polite as can be. Turned out I needed a new water

I appreciate their nice dispatcher. This is a reliable company that will send the right person on their team to the job. They try to keep it reasonable. I suggest that you are present for the work, as I was recently when getting my oil to gas converted steam boiler "tuned up". There wasn't too much to it. He cleaned the glass tube, drained off water at the bottom (I had only been doing the upper spigot, and checked for water and gas leaks. I learned about a new low water safety part that could use replacing to avoid my tip tapping with a hammer. You learn a lot by asking questions

These guys are a bit expensive & I'm tempted to dock a star for that but I keep coming back because their service is over the top. Responsive, even after hours. Willingness to puzzle the plumbing problem over the phone (general questions) & affable, punctual plumbers. And the office staff are wonderful. Extra helpful & all well informed.

Excellent service!!!! Honest!!!! Highly recommend Big Blue: Donna is totally on top of everything. Ryan is honest, hard working, conscientious and competent.

As good as it gets and then some!!!!!

Two stars because the work itself was fine (edit: Downgraded to 1 star. They damaged the seal on our tub so the kitchen ceiling leaks when we shower... Yeah, not great.) Administration and payment were a nightmare!

My husband scheduled the initial consultation and appointment for replacing a leaking pipe. That itself was $195, and he was given a verbal ballpark of $1800 for two plumbers for 6-8 hours for the rest of the work. Okay, sounds good. He talked to Donna at Big Blue and was told that a formal quote would be emailed for our review. The quote was never sent (I didn't know this at the

We had a great experience with Kevin and Big Blue when they installed our new boiler. They were informative, polite, thoughtful and conscientious. They worked with us to help us pick the right system and went above and beyond in their service when it came to the install. We would definitely recommend these plumbers for any boiler/heating work.

Called Big Blue this am and could barely get my story out before I was told rudely nothing is going to happen today' .... I replied thank you and hung up on the rude customer service ....on to the next plumber

Update - they called and followed up with us and explained the pricing model - which is a minimum of 1 hour of service. Also on this call they were clearer on the recommendation and offered a discount on the second visit. Service on the follow up was amazing.

I appreciate that they picked up the phone and gave a quick follow up call. Not impressed with the quote.

I knew what needed to be done and have the skills to do it but was looking to avoid the hassle. Big Blue quoted $380 for the part number and 3 hours labor at $110/hr to install, plus apparently another 20% part mark-up for a total quote of $780. It really was a 1 hour job for a pro and the part is widely available online for $200 flat. They were polite but said sorry $380 is what "our local supplier charges" and who knows maybe we'll finish early. I guess a fair $110/hr

Used them for s clogged sink. First, they tried to used a forced air machine but it was no good. They then subcontracted out to another local vendor and snaked it. The subcontractor was annoyed, kinda unpleasant and complained how my plumbing system is not adequate like I could have something about the structural issue. He seemed to hate life and said any inadequacy was because my plumbing system sucks and then 15 minutes he finally snaked it. Didn't tip him because he had a piss poor attitude. Cost me $300. Would I use them again??? I don't know, he did fix it, and the charge was the

We've called on BBPH for a few jobs now (plumbing/water leak issue, heating issue, water tank/heater replacement), and have had pleasant experiences. Reliable, prompt, clear communication, would call on them again.

This is a delayed review from service I received in February of 2014 from Big Blue; This was the really bad winter we all remember and my gas boiler went out on a Friday of one of the coldest days of the year. I could not get anyone to come out to look at my boiler; Big Blue did come out Saturday and replaced the igniter. It was not a huge job but they get 5 stars for showing up when no one else would!!!

Follow Up: I hired Big Blue to replace my furnace and water heater this summer and they did a fantastic job!! They put in a great furnace and an indirect water heater and the price was

I'm going to start with all of the positives, and there are many:

I first met with Kevin, who was extremely professional and courteous. I liked dealing with him, and he was pretty prompt with getting back to me. Communication is important and these guys know it! The guys he sent over, Josh and Bill, were also courteous and professional. Their task was to replace a cast iron drain and vent stack with new PVC, since the old drain was leaking.They had to disassemble a lazy Susan in my kitchen cabinet to access a particular pipe, but at the end of the job, it was fully reassembled like nobody

Initially terrible but problem somewhat resolved.....

I had a sump pump issue and explained carefully over the phone where the problem is. I was told it would take 3-5 hours for them to repair. The guy shows up and refuses the work and says it's for a landscaping company. Even though I had carefully explained over the phone what the situation was, he was disrespectful and kept muttering about work order. I should have given up right then but decided to have him look at a leak in the shower. His response is that it appeared someone had worked on it already and so he could no longer do

Best plumbing service I have found in the Boston area. Very transparent, down to suggesting that work is not required that i had asked about even if it would make them money. Also punctual and give realistic estimates.

Never had a bad experience in the 4-5 jobs i have had them do from servicing central air units, installing a gas dryer, replacing water heaters and fixing a broken faucet for my hot tub.

Could not recommend more highly...

I'm writing to express my gratitude and extreme satisfaction with the emergency late night service that Big Blue provided on the night of January 2nd. Around 9:30pm, I found water streaming thru my mud room from a burst baseboard pipe in one of my second floor guest bedroom. We had been using an electric space heater upstairs in our main bedroom in an attempt to save some heating cost. Once I found the source of the leak, I called the emergency line and got a call back from Kumar about 20mins later. He said he would try to get to my place in 20 mins. He arrived right around twenty minutes

I was pretty frustrated with Big Blue Plumbing & Heating. I had a leak in my basement, read all the great reviews on Yelp, and gave them a call.

Donna asked me to send in a picture of the leak (a hose had been duct taped to a pipe, and that was leaking). I did. She then told me that her guys said the picture was very helpful, and it would take them ~3-4 hours to fix at $95/hour, plus parts, which could cost around $200 or more.

I walked the picture of my problem over to my local hardware store, where the plumber sold me a roll of silicone rescue tape for $10. I fixed my own problem, cutting

I will again endorse this guys! No matter what the issue is they have come when they said they were coming and very courteous, I would give them more than 5 stars if that was an option.
We had a problem after hours, I left a message on their "emergency line" got a call back within 10 minutes and the problem was fixed promptly.
Thanks Big Blue!!!!

**Update**
They're awful. Turns out they fixed my toilet improperly. Just had to call a different plumber out because (once again) my toilet would not stop running. He opened the tank and said, "well, here's your problem. Did you have your toilet rebuilt recently? I said, yes....about a year ago. He said, whomever did this should have their plumbing license revoked!" They didn't trim the trap primer causing syphonage. My toilet has been running BECAUSE of the shoddy work that Big Blue Plumbing did.

They did come out quickly and fixed my problem right away - in