PPS has been recognized for the highest quality work with awards, industry accreditations and most importantly, by our customers' satisfaction. Our service goes beyond the pool and spa installation. PPS offers endless varieties of pool sizes, shapes, and contours. We have the ability to install anything from a completely custom pool to a standard diving rectangle.
Your ideal backyard will become a reality through our professional team of experts. Sundance Spas promises to deliver a spa experience that we would want for our friends and family. With a foundation in hydrotherapy, we combine the right blend of heat, buoyancy and massage to change the way you feel.
Whether for fun, health or relaxation, at Sundance Spas we've perfected the at-home spa experience to help give your life harmony. Our stores carry a full variety of pool chemicals, parts, and toys to enhance your pool experience. You can bring in a water sample to any of our stores for analysis and you can schedule maintenance with one of our technicians.
Your ideal backyard will become a reality through our professional team of experts. Sundance Spas promises to deliver a spa experience that we would want for our friends and family. With a foundation in hydrotherapy, we combine the right blend of heat, buoyancy and massage to change the way you feel.
Whether for fun, health or relaxation, at Sundance Spas we've perfected the at-home spa experience to help give your life harmony. Our stores carry a full variety of pool chemicals, parts, and toys to enhance your pool experience. You can bring in a water sample to any of our stores for analysis and you can schedule maintenance with one of our technicians.
Services
PPS specializes in custom backyard transformation projects that create a lifetime of relaxation and pleasure for the entire family. Each project is treated as its own unique endeavor which helps our customers' peace of mind, as each component of construction is handled with the ultimate care. Our customers often comment on our seamless processes, efficient time frames, and attention to detail.
A confirmation email will be sent to you when service is scheduled. When you schedule service, we'll ask for a credit card to hold the appointment. No charges will be placed on your card until the day following the service call. If you prefer, you may pay the technician on site, but a card is required to set up the job.
You deserve a builder that you can trust. When you decide to add a pool or spa, your builder should be experienced and professional. PPS installed more pools and spas in Minnesota and Wisconsin than our competitors for 25 years. We installed more than 1400 pools in the last 10 years and average more than 200 new Sundance Spa customers per year.
PPS was founded in 1990, and we have been at the apex of the industry for the majority of that time with nearly 40% of all pools installed in the region each year. Being that PPS is the largest installer of swimming pools in the Twin Cities'/Western Wisconsin area, we provide virtually every service and need a customer could want.
We are your one-stop-shop for pool installation and service. Our experienced salespeople will work with you pick out the best pool for you and your space, will install your pool in a timely fashion paying close attention to detail, and will teach you how to upkeep your pool. We are only a phone call away and we'll always be here to answer your questions!.
Reviews (11)
Ellen Empson
Nov 07, 2021
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PP&Spas couldn't even deliver our purchased spa on time as promised. Wouldn't return our phone calls..kept telling us it was on some truck en-route ..for a month??
Finally we went to the store location and they gave us a floor model. After less than 2 months of actually having it ..there's a sensor problem, it won't heat and already we have made 4 calls and been promised a service call that hasn't happened.
4 days later, after being promised a time window for the service call-no call-- no nothing again. After calling them back again Saturday stating no one came, they again promised expediting
Finally we went to the store location and they gave us a floor model. After less than 2 months of actually having it ..there's a sensor problem, it won't heat and already we have made 4 calls and been promised a service call that hasn't happened.
4 days later, after being promised a time window for the service call-no call-- no nothing again. After calling them back again Saturday stating no one came, they again promised expediting
Joey Myers
Apr 25, 2021
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As a first time pool owner, we booked Performance for the pool opening (completed 4/20/21) and to help educate us on maintenance. I have to say that working with them has been flawless. Communication was clear and punctual during scheduling and leading up to the appointment. The techs that came out for the service were fast, knowledgeable, and honest with what we should and shouldn't focus on while maintaining the pool. They were patient and answered all of our questions with additional info we didn't think to ask. We will absolutely continue to work with Performance in the future.
Jeffery Gunia
Jul 19, 2020
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Awful. We just bought a house with a pool. Being new pool owners, I called to ask if they have a “how to run a pool” class. I was told, yes, we offer an orientation. I signed up.
I was told the service person would call me day of to confirm appointment. He called, we agreed to 8:30. I arrived at the house at 8:30. He arrived early- and subsequently starting billing me from when he arrived... not from our appointment time.
The truth is, they don’t offer an orientation. They have service people in the area that will stop by to answer questions. Examples.
1. I asked him to test the water
I was told the service person would call me day of to confirm appointment. He called, we agreed to 8:30. I arrived at the house at 8:30. He arrived early- and subsequently starting billing me from when he arrived... not from our appointment time.
The truth is, they don’t offer an orientation. They have service people in the area that will stop by to answer questions. Examples.
1. I asked him to test the water
Paul Fiedler
Dec 16, 2019
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The retail location is open 7 days a week which is convenient and the guys there are always helpful and knowledgeable.
I’ve worked with Justin in the service department for several different projects and he’s been great to work with. They got done what they said they would, when they said they would it and for the price that was originally quoted. I’ve worked with a few other pool companies and have no plans to search for anyone other than PPS. Thanks guys.
I’ve worked with Justin in the service department for several different projects and he’s been great to work with. They got done what they said they would, when they said they would it and for the price that was originally quoted. I’ve worked with a few other pool companies and have no plans to search for anyone other than PPS. Thanks guys.
Heather Cummings
Nov 01, 2019
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I am no longer a customer of Performance Pools. We ordered a hot tub cover from them, thinking that if we paid a little more and ordered local vs. online, that we would be better off. We had been loyal customers with them for years in dealings with our pool. Performance Pools came out twice to measure our hot tub, and when the cover arrived, it was too big. We quickly discovered that there is no customer loyalty with this company. After several conversations with Darrell and him telling us that they would take care of it, Mike, the owner called and offered to sell me a new cover at cost. Here are
Eric & Katrina Bolduc
Jul 18, 2019
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Joe L. helped us at the Elk River store. Him and the gals helped us make perfect water. Upon my request he showed me options for an improved filter that would replace the inexpensive and undersized pump and filter I currently have with zero sales pressure. The young ladies at the counter made sure we had what we needed. Thank you!
Daniel Hanson
Feb 03, 2019
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We stopped in to PPS. We were so fortunate to have Max working that evening. I recently purchased my first used spa, so we had a lot of questions. Max was so knowledgable and made us much more confident in balancing our tub. We were able to have him test our water and explained the importance of each reading. had us set up in no time. Such a nice guy too. Sorry we showed up so close to closing. thanks again Max! Keep on rockin the Spa world!
Lauren Lindelof
Oct 20, 2018
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I tried this company this fall to close up my pool. I have four returns on my pool that simply unscrew and then they can be plugged for the winter. These guys broke them off, left the debris in the pool, and then plugged them. They charged me $229.00 plus tax for the closing and wrote on the invoice that the customer will need four new concrete directionals. I have put them on and off myself with no problem in the past. When I called they said they would get back to me. I am still waiting after a week.
Josh Jahnke
Sep 23, 2018
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I usually don't write reviews but this place has such bad service I figured id share. I work for a commercial property that had problems with a pool cleaner. I bring it there they say 50 bucks to look at it. no problem , check it out and let me know. the guy calls me back says it needs a new cord they can order it for $389. alright order it up and let me know, he says it will take about a week. THREE weeks later I call to figure out what's going on. another guy told me, yep its done sorry we never called. cool I go in to pick it up and another guy says no its not done, we haven't got the part yet
Jeff F.
Apr 26, 2018
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I had this outfit put my pool in a few years back. It was a nightmare!
After being assured it would take "about 3 days" It actually took over 3 weeks. They started the project on time. Dug a big hole, did a little work and then disappeared for several days.
Lots of defects and rework.
They don't really seem to have a staff. They out source everything. to independant contractors. Laborers, dump trucks, bobcat drivers, assemblers... None of them seemed to have any skin in the game.
Overall: I got my pool and I love it. But I would never go to them again. Nor would I recommend
After being assured it would take "about 3 days" It actually took over 3 weeks. They started the project on time. Dug a big hole, did a little work and then disappeared for several days.
Lots of defects and rework.
They don't really seem to have a staff. They out source everything. to independant contractors. Laborers, dump trucks, bobcat drivers, assemblers... None of them seemed to have any skin in the game.
Overall: I got my pool and I love it. But I would never go to them again. Nor would I recommend
Ben Theis
Oct 08, 2017
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Updated Review: I spoke with Brandon and was VERY pleasantly surprised at how my unfortunate experience was handled. Due to Brandon's great customer service and management of the situation, I have updated my review and would honestly give these guys a second chance. You don't see companies actively act like this to a poor experience, and that was awesome to see.
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The issue comes down to customer service which PPS is SEVERELY lacking. Calling into the service department and dealing with their manager was painful and they were downright rude. The kicker was that all of this was caused by their
....
The issue comes down to customer service which PPS is SEVERELY lacking. Calling into the service department and dealing with their manager was painful and they were downright rude. The kicker was that all of this was caused by their
