Bob and Juan did a great job installing a mini-split AC/heat system in our Eichler. I can earnestly recommend Moore for this type of work -- they were efficient, courteous and quick and fairly priced. Thanks for a job well done. Just had Karl come and do the tune up of my air conditioner and furnace, and what a sweet guy!
He gave me many recommendations on how to keep my equipment running smoothly, what filters are better for my furnace vents, as well as not making me feel like an idiot when I didn't understand something. Huge shout out to Ira Quackenbush! My first experience with this company and now I believe I will be a loyal customer.
Ira came out to do a basic "check". We'd lived in this house for a couple years and never had our systems checked - it's an old house and an overdue inspection. Ira was super thorough, kind, friendly and knowledgable. Today, the Moore Technician, Kevin, arrived on time, thoroughly tested my furnace, replaced broken parts - including my thermostat- explained the process and said my furnace has some life left.
He gave me many recommendations on how to keep my equipment running smoothly, what filters are better for my furnace vents, as well as not making me feel like an idiot when I didn't understand something. Huge shout out to Ira Quackenbush! My first experience with this company and now I believe I will be a loyal customer.
Ira came out to do a basic "check". We'd lived in this house for a couple years and never had our systems checked - it's an old house and an overdue inspection. Ira was super thorough, kind, friendly and knowledgable. Today, the Moore Technician, Kevin, arrived on time, thoroughly tested my furnace, replaced broken parts - including my thermostat- explained the process and said my furnace has some life left.
Services
Looking to save time, money and hassle? Whether its air conditioner troubleshooting, furnace troubleshooting, servicing, or financing a new HVAC system, we have you covered! Whether you live in Santa Rosa, San Rafael, Napa, Novato, Petaluma, Rohnert Park, Vallejo, Fairfield, or anywhere in Marin, Sonoma, Napa, Moore Home Services can meet your needs!
We offer 24-hour, 7-day emergency furnace repair on all makes and models of furnaces, heat pumps, or thermostats. When Moore arrives for a service call, we sit you down and walk through the issue with your furnace, heat pump or thermostat problem. Education is our top concern, and we provide the best options for you and your family based on this assessment.
We believe service before, during, and after your furnace replacement is optimal for you and your family's satisfaction. We analyze your current heating/furnace usage patterns to determine which model is right for you. We meet with the third-party duct tester to ensure your system meets the requirements of Title 24 Testing.
Furnace maintenance is more than just inspecting for flawed or broken parts. Its about not waking up in the middle of the night to discover your house is freezing. Or clenching your fist every time your monthly energy bill arrives. Its also about ensuring your system isnt a health/safety hazard for you or your family.
Reviews (19)
Lauren B.
Dec 31, 2021
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I cannot express enough how professional, personable and thoughtful both Chris and Robert have been while helping us out with new services in our new home. Incredibly thorough and honest, I truly feel at ease making financial decisions on large purchases (like new heating/plumbing, etc). I'm also super impressed at the responsiveness considering we've been without heat with a new baby on our hands. Thank you so much! Would absolutely recommend these guys!
Joey W.
Dec 31, 2021
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I have used Moore Home Services for a number of years, beginning with a complete replacement of my HVAC system and all the ducting beneath my house, which required them to use a two foot crawl space for the ducting replacement. They did the job in under two days after estimating three days to complete. I got some extras as well that had not been factored into the price estimate...no charge. I've also used the extended service plan for years and it has been well worth it. Today Allen Eastep was the technician doing the inspection and needed maintenance. He was phenomenal! In these days
At K.
Dec 31, 2021
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We have been customers of Moore Home Services for several years. The technicians from Moore always call us before they arrive, they arrive in a traditional Moore Home Services Uniform with mask on and shoe coverings, they are always friendly and polite. We had a yearly heater inspection and Ryan Lowe was our technician. He did not disappoint. He had all the attributes mentioned above. Ryan was very experienced, knowledgeable and confident in the job and Moore Heating Services. An excellent job all the way around. Thank you Ryan !
Ross B.
Dec 30, 2021
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Chris Ostrom came out for a furnace tune up service for my house. He was very professional and friendly and I was amazed with the thoroughness of his inspection. He showed me 20 photos on an iPad and explained everything he did and what he was looking for. He even went up in my attic and inspected the insulation. He went way above and beyond. Moore Home Services was recommended to my by my father in law recently and he also was blown away with the thoroughness and value of the service. I don't think I ever been this happy with any kind of service since I have owned my house.
Kole C.
Dec 30, 2021
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After having them out twice in less than a week I figure it's only fair to give some appreciation for the impressive service from beginning to end.
Scott H. was very informative with every finding he had & communicated all the various options we could take. In the end, he ended up saving us almost $200 all while getting my AC & furnace both cleaned & maintenance monthly for the next year if any issues arise. I couldn't recommend them more.
The speed at which I was able to be seen in such a busy time of the year still impresses me. Thank you again, my doggos couldn&apos
Scott H. was very informative with every finding he had & communicated all the various options we could take. In the end, he ended up saving us almost $200 all while getting my AC & furnace both cleaned & maintenance monthly for the next year if any issues arise. I couldn't recommend them more.
The speed at which I was able to be seen in such a busy time of the year still impresses me. Thank you again, my doggos couldn&apos
Bonnie B.
Dec 30, 2021
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I'm a Moore Home Services Member and I just had my routine Heater maintenance service done by their Service Technician, Chris Ostrom. He was very professional, friendly and efficient. He went over everything he did including showing me photos of what he did. In the course of his maintenance check he noticed that I had some new drapes and rod laid out in my guest bedroom. He asked if he could hang them for me! I haven't had the energy to hang them yet so I said yes. He quickly got to work and had the rod and drapes up in no time!! Unbelievable service, above and beyond. Thank you
Debora W.
Dec 29, 2021
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Paul H.
Dec 27, 2021
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I had a frustrating experience with Moore Home Services. First, they give no approximate estimates over the phone. You must pay the $99 site visit fee. Since I thought I would use them for my job, I went ahead and gave them a chance. It was a simple faucet install, moving a p-trap, and toilet install. The estimate was a shocking $2200! For perspective, my other home services company did my other bathroom faucet and p-trap, and they charged $650. So the toilet install runs me another $1600??? The p-trap did require special fittings, but again, my other home services company did it great and only
Nicoletta K.
Dec 12, 2021
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First, let me explain. The service people are great. 5 star. Knowledgeable, helpful, informative. They had someone to come out and diagnose the problem right away at a charge of $89.
However, I was quoted $1,500 to install a heater part with a discount to make it $1,200 if I joined their "club". I googled and found the part at $114. My husband installed it in 30 minutes. We were without heat waiting for the part that Moore probably had in the warehouse and could have saved us from suffering in December's cold weather by simply offering a fair price. Do the math. That's highway
However, I was quoted $1,500 to install a heater part with a discount to make it $1,200 if I joined their "club". I googled and found the part at $114. My husband installed it in 30 minutes. We were without heat waiting for the part that Moore probably had in the warehouse and could have saved us from suffering in December's cold weather by simply offering a fair price. Do the math. That's highway
Gregg R.
Dec 10, 2021
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Moore installed an HVAC system in my home, all new ducting and attic insulation. I am totally amazed with the installation.
Following that, 6 months later our water heater failed. They came out the next day and installed a new one.
Yesterday, my house sewage drain backed up at 4:50 pm. We called Moore, they showed up at 5:30 pm and snaked the line. They were able to get the blockage cleared. If they didn't come out, we would have gone all night without using water or toilets. We would have gone to a hotel.
I am really impressed with the company and the technicians.
I Highly
Following that, 6 months later our water heater failed. They came out the next day and installed a new one.
Yesterday, my house sewage drain backed up at 4:50 pm. We called Moore, they showed up at 5:30 pm and snaked the line. They were able to get the blockage cleared. If they didn't come out, we would have gone all night without using water or toilets. We would have gone to a hotel.
I am really impressed with the company and the technicians.
I Highly
Robert R.
Dec 09, 2021
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I Moore sent tech, Chris Ostrom, to work on our poor output at a vent furthest from the furnace. He diagnosed the problem quickly and efficiently. Then he did a thorough general inspection including swapping out the filter and blowing out the drain to make sure it was clear.
Very pleased with Moore service and especially Chris' professionalism and quality of service.
Very pleased with Moore service and especially Chris' professionalism and quality of service.
Kay M.
Dec 09, 2021
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I have trusted Moore Home Services with my heating and cooling needs at my home in Napa, CA for over 10 years. They have consistently provided solid service and skilled technical abilities. On Monday the 6th we had our annual furnace tune-up. The work was conducted by the very courteous and professional Chris Ostrom. He did an excellent job! He was punctual, helpful and kind. He gave us some heating and cooling tips, did the work promptly, showed us digital photos of the equipment he serviced and he made nice with our dog Vivi. Another positive experience with this excellent business. Thank you
John M.
Dec 07, 2021
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Once again we received excellent service from Moore. It was time for our yearly heater "tune-up". Chris O. from Moore Home Services came out, performed the service (including photos inside the heater), replaced the heater filter, and assessed our attic for insulation. Thank you, Chris, for the exceptional service, courtesy and professional advice. And thanks to Moore, for maintaining the high quality of professional service that Chris represents. Keep it up!
David J.
Dec 03, 2021
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Roxanna M.
Nov 27, 2021
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Martin M.
Nov 20, 2021
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This review refers back to a one star review which I gave Moore on this Web site a couple of months ago. It is about how Moore Heating and Air Conditioning went "above and beyond the call of duty" to correct a certain situation.
A few months ago, I had written about an event that occurred with Moore roughly five years previous , that I felt I finally had to get off my chest and write about in Yelp. Here is the rehash of the previous event so you understand how wonderfully Moore responded in the present to fix it:
5 years ago, Moore had sent a representative who had given me incomplete
A few months ago, I had written about an event that occurred with Moore roughly five years previous , that I felt I finally had to get off my chest and write about in Yelp. Here is the rehash of the previous event so you understand how wonderfully Moore responded in the present to fix it:
5 years ago, Moore had sent a representative who had given me incomplete
Andrea C.
Nov 19, 2021
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When I called this morning I wasn't expecting to get same-day service, but I was so thankful they were able to fit me in by the end of the day.
Daniel and Sean were incredibly helpful and so friendly, explained everything they were doing every step of the way, and kept troubleshooting again and again until my heater was finally working. They offered me lots of options and were very respectful and so kind. I'll be using Moore, and requesting Daniel and Sean, from now on!
Thank you!
Daniel and Sean were incredibly helpful and so friendly, explained everything they were doing every step of the way, and kept troubleshooting again and again until my heater was finally working. They offered me lots of options and were very respectful and so kind. I'll be using Moore, and requesting Daniel and Sean, from now on!
Thank you!
Sonia A.
Nov 03, 2021
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I absolutely LOVE these guys & gals! From dispatch to plumbers to HVAC techs, they are all-around 5* quality! Friendly, with excellent communication and customer service skills! Bayardo & Tom specialized in plumbing and Dayle and Arlo specialized in HVAC. They were able to identify and troubleshoot the problems and offer options for repair.
Their annual service contract is a great value because it includes 2 maintenance visits plus 20% off other projects.
There's no question - I definitely recommend! Thanks Moore Home Services!
Their annual service contract is a great value because it includes 2 maintenance visits plus 20% off other projects.
There's no question - I definitely recommend! Thanks Moore Home Services!
Cj G.
Aug 13, 2021
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Yes, yet another 5-star review for Moore Home Services.
Moore is a first-class organization with great people -- from the reception staff to the technicians.
Kudos to Robert Rossi who came out to prepare an estimate for a new HVAC system. Professional, knowledgeable and polite, Robert is also a great guy. He arrived on time, got right down to business, got the information he needed and delivered multiple quotes for different HVAC options within a day. It doesn't get better than that. While the project is still some time in the future, Moore will be one of the top contenders for the business
Moore is a first-class organization with great people -- from the reception staff to the technicians.
Kudos to Robert Rossi who came out to prepare an estimate for a new HVAC system. Professional, knowledgeable and polite, Robert is also a great guy. He arrived on time, got right down to business, got the information he needed and delivered multiple quotes for different HVAC options within a day. It doesn't get better than that. While the project is still some time in the future, Moore will be one of the top contenders for the business
