Northwind Heating & Air

I used this company to get my HVAC repair via AHS. Their technician has no clue about my 20SEER state of the art, latest Rheem Heat pump. Rather than owning their ignorance, they decided to work on it and screwed it even more. After the next recall, they reported to the AHS that someone else has yanked a wire and for the reason, AHS refused to cover the repair. There was no one other than this company who worked on my furnace and went to the attic. Both the time when this company arrived, me or my wife was present physically and they never mention anything to us or showed us anything but reported

They forgot to order one of the parts that was needed to fix our AC which has been out since June 22. We have been through 2 major heat waves and we still have no AC. The tech yesterday told us he would get us up and running, left and literally never came back. No phone call. No anything. Since they aren't open on weekends we are stuck waiting until Monday to hopefully try to get through to someone, if she actually answers. This has been the worst experience with an AC company in my 18 years living here in the Central Valley. We paid $960 for them to literally not fix our unit and this is completely

Don't trust NORTHWIND HEATING AND AIR, INC. With your A/C unit. They came out to our house to fix our A\C but only screwed it up more. Then they sent a tech out that disassemble the whole unit and fried it. They sent out the supervisor to repair it. He admitted that the other guy screwed it up. It worked for a little over a week. It's down again. I called them back and now they are refusing to come back out. Now I am fighting with our home warranty company trying to get it resolved.

Positive: Professionalism, Value
This company did an amazing job servicing my unit. The office staff is extremely polite and helpful, as well as their technicians. I definitely will continue to use Northwind in the future and will be recommending this company to my friends and family.

This company was sent to us by American home shield service . They came out and went under the house and said the duct work needed to be replaced because rats had eaten holes in the duct work and it was collapsed because of age.so I would call and leave a message for them to please call me and I never got a callback. So on June 14 I got a hold of American home shield and they said that they had given them approval to do the work on that date. So I tried calling them again to find ouT when they were going to come out and do my tech work. They didn’t answer left a message again they never called

Stay far away from this company. Run, don't walk! Complete run around for weeks. 80 year old endured weeks of 100+ heat while they gave nonsensensical excuses. Weeks into waiting and calls not answered now being told they need to come out again to see what's needed. It's a joke and risking health of an elderly person. Now contacting another company. Thanks for absolutely nothing

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
I called Northwind to have my units serviced and ready for summer and they were able to schedule me in right away. I also used them to replace the unit at my rental home. Their pricing was reasonable and the job was done right! They were very professional and prompt. I would highly recommend them to family and friends.
Services: Heating maintenance, Thermostat installation, Duct and vent installation, AC installation, Heating system repair, HVAC repair, Heating system installation, AC repair, HVAC maintenance

Positive: Professionalism, Punctuality, Responsiveness
Outstanding! Melissa B. was on top of all our insurance paperwork and phone calls. We are getting our installation in a timely manner. Very professional customer service and I would recommend to anyone needing heating and air service or maintenance!
Service: Heating system installation

I have had them come for service twice and I have been very pleased each time and the work has been great. The tech I had, Caesar, was kind, excellent and very informative each time. The first time I had no heat and I ran it through my home warranty. Got several companies telling me there was nothing they could do. As a last call out, he was sent out and fixed the problem in about 15 minutes. He even gave me his card to call him the next day and let him know how the unit was doing and/or if he needed to come back by again. I was impressed. So I recently called him again for an AC issue. He did

Yelp needs to allow 0 stars. They do not know what they're doing. Service tech asked us 3 times what was wrong with our unit. He didn't even test anything just looked. Heck they didn't even have us turn the unit on. American home shield will use anyone that will band aid and report claims that its functioning fine.

This dude is a fraud he installed AC and it didn't work kept leaking, after calling him many times he sent his helper who didn't do anything to it had to find another company. This guy is a clown don't waste your money.

If I could give a zero, I would. AHS should break their contract with this company. The warranty company sent them as they are the contracted company. Service tech #1, comes, doesn't really check the whole unit. Tells me it is 3 pounds low on freon. I asked for a few minutes to talk to my husband since it was going to cost an additional $240 (after the $75 service fee). He LEFT! No knock or doorbell. I call the lady in the office, she says he claimed he knocked, but my dogs are great indicators that someone is at the door, besides the fact that I was looking at the front door while on the phone

This company is AMAZING!! They were professional, on time, and extremely qualified. Northwind provided me with quality work and I will not use anyone else when it comes to my AC/Heating needs. They have great pricing and really care about their customers. I have had them work on my AC unit and the Heating unit and have been extremely happy with their work and commitment to help. Thank you so much!!

Do not use this company.
They came out to my home on a service call for my home warranty american home shield and said they washed the condenser coil and that it was completely plugged. They also changed the condenser fan motor and cap which mysteriously stopped working while they were servicing it and they added stop leak and noted found no other issues and system working properly at this time. AND CHARGED ME 280.00 for unnecessary work!
First why would you add stop leak if there is no leak?
Secondly upon requesting another diagnosis from another company it was found the whole ac unit coil

We were assigned Northwind Heating and Air by American Home Shield. I wish that they had been sent from the beginning. We were initially sent another contractor who supposedly didn't find anything wrong with my moms AC unit. The other contractor came out 3 times and told us that the AC unit was fine and was working properly yet the house was still hot with the outside temperatures hitting the triple digits(this was back in August). Northwind Heating and Air was finally sent out by AHS. As soon they arrived they found the issue. He was able to get the unit running and cooling the house down