Serving the Houston area since 1949, we offer a wide variety of products and complete list of services for your needs. We have the largest showroom in Texas to allow you to see and experience the products that you will be purchasing. This is an important part of the selection process that will ultimately give you the product that will suit you best.
We employ a highly skilled and trained team of chimney professionals to service and repair your fireplace and gas grill. Accept nothing less than the best for your home. We invite you to visit our showroom today and look forward to serving you.
We employ a highly skilled and trained team of chimney professionals to service and repair your fireplace and gas grill. Accept nothing less than the best for your home. We invite you to visit our showroom today and look forward to serving you.
Services
The Fireplace Man has a highly skilled team of fireplace experts that are trained in all forms of fireplace repair. We are the only chimney sweep and fireplace inspectors in Houston that have a store and do not work independently from vans. Trust and reliability is an important consideration when dealing with fireplace issues.
We bring your dream outdoor kitchen into reality with our 3D modeling created by our design team. This is a complimentary service provided once you purchase your preferred grill, working with you step by step to ensure your space's layout meets your needs. Born in Southern California, and rooted in a mix of stunning geography, idyllic weather, stylish people, and healthy, adventurous cuisine.
We stock only the highest quality ceramic logs available that include a lifetime warranty. The difference between our logs and lower quality brands are that our logs will never disintegrate or burn apart. We stock all logs in any style or size to accommodate your needs. We provide professional gas log installations.
Masonry fireplaces can have a variety of looks. Contemporary. Traditional. Transitional. And your fireplace door should reflect that style. Design Specialties offers the widest variety of doors in the widest design styles. Choose the clean, sleek lines of the Moderne for a contemporary look. The Brookfield and Carolina doors feature popular design options that work with a variety of styles.
A factory built fireplace often comes with flimsy, basic doors and can have lots of exposed black metal around the opening. Our ZC and Refresh doors & screens are specifically made to work with your factory built fireplace while adding a new level of style. Choose from a wide variety of options including our ZC Deluxe, which upgrades the look of your fireplace by replacing the doors and vents.
Reviews (22)
Allison Patel
Jan 08, 2022
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I had a cleaning schedule for today between 9 & 11. No one showed up. So I call to find out they have moved my time to 12 to 2 and no one let me know. I had taken off work this morning for this. I just can't take off the whole day. Very disappointed I was not called by anyone to let me know times have been changed the day before so I could talk to my work about changing the time I was out of the office. Person on phone told me they can't reschedule me for months out. I canceled this call and will not call this company again for service. They told me sorry no one called you were behind from the
Jim Doremus
Jan 06, 2022
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Carol Vartian
Nov 17, 2021
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Binoy Kurien
Feb 18, 2021
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BEWARE! DO NOT USE THIS CO. I scheduled a repair a month before the appointment. They told me at the time they would be at my house at 12:30. When I called a couple days before the appointment, they said they would be there by 3:30. No one had contacted me before that about moving my appointment out. I waited until 4:00 and then I called them. They said a technician was on route. Waited until 5:00 and still no call. They never showed up. I left several messages with them, no phone call back, no excuse, no apology. Horrible Customer Service!!!
Update on 2/18: reply back to owners response: I just
Update on 2/18: reply back to owners response: I just
Bridget G.
Feb 11, 2021
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BUYERS....IT'S FALL AND THEY ARE TO BUSY TO PROVIDE YOU WITH ASSISTANCE! At least that's what I was told when I drove 27 miles from home to come and do business with them.
If I could give Fireplace Man "ZERO" stars that's what they would get from me! I'm remodeling the fireplace wall and have been looking for a glass door that would accommodate the prefabricated gas fireplace without having to replace the entire gas fireplace. I called this company and was working with a young lady by the name of Ashley. I gave her all of the information regarding my current fireplace
If I could give Fireplace Man "ZERO" stars that's what they would get from me! I'm remodeling the fireplace wall and have been looking for a glass door that would accommodate the prefabricated gas fireplace without having to replace the entire gas fireplace. I called this company and was working with a young lady by the name of Ashley. I gave her all of the information regarding my current fireplace
Jackie G.
Jan 20, 2021
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This business is terrible! Heed the warnings of other reviewers. We have been using them for years with good results but over the last two years the service has become deplorable. They do not even seem to care. I paid for service but the repair person did not fix the problem. When he came out again he was so disrespectful and condescending because I asked why all of a sudden he is saying I just need to buy a new fireplace. Zero explanation about what is wrong or why the pilot will light but then go out. It appears to be a short in the electrical system with everything else working. I believe they
Cameron Withers
Nov 23, 2020
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Purchased a Hearthstone wood stove and blower. Blower did not work right out of the box (was never used or installed). No damage to box or blower through shipping. When asked about warranty, was told that it was covered but I would be charged for shipping of the new/replacement. Neither Hearthstone or Fireplace Man would cover shipping. I have no idea why they think I would want to take a chance on paying to have it shipped again-for all I know, they would send another faulty blower. Hearthstone stated it was in their warranty agreement. Please don't buy or do service from either of these companies
Richard Sasson
Jul 19, 2020
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Strongly suggest you never use this merchant!!
Our first visit from Joseph at the Fireplace Man was on 2/14/2020. He came in and found a melted control module which he replaced with an identical module from his truck. He moved the logs into a different configuration and attributed that as the reason for the fireplace overheating and melting. He left with the fireplace burning, but made a comment that the module was not making the several “click” noises that he expected to hear, but it was functioning so we paid for the call. The fireplace remained lit that evening, but would not relight the
Our first visit from Joseph at the Fireplace Man was on 2/14/2020. He came in and found a melted control module which he replaced with an identical module from his truck. He moved the logs into a different configuration and attributed that as the reason for the fireplace overheating and melting. He left with the fireplace burning, but made a comment that the module was not making the several “click” noises that he expected to hear, but it was functioning so we paid for the call. The fireplace remained lit that evening, but would not relight the
Julie Keselman
Jun 30, 2020
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After a deeply disappointing experience, we moved our service to Guardian Chimney Sweep, which was $100 less in price & absolutely lovely in their customer service.
The Fireplace Man sold our contractor an outdoor fireplace with a remote that never really worked. It required several repairs & at one point the homeowner Facetimed with a technician to repair it ourselves. Today we tried to schedule yet another repair. The representative we spoke to told us that he would never recommend a remote for an outdoor fireplace & that it would cost $225 to uninstall the equipment they had sold to us. Naturally
The Fireplace Man sold our contractor an outdoor fireplace with a remote that never really worked. It required several repairs & at one point the homeowner Facetimed with a technician to repair it ourselves. Today we tried to schedule yet another repair. The representative we spoke to told us that he would never recommend a remote for an outdoor fireplace & that it would cost $225 to uninstall the equipment they had sold to us. Naturally
Timothy M.
Jan 18, 2020
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Just bought log set here.
The pros:
- Jennifer and Ashley (and both technicians I met) are super nice and seem like good people
- High quality, beautiful logs (but at big markup over online and paired with cheapo burner and underpinnings)
- Cool showroom
The cons:
- ZERO RETURN POLICY! This is the main reason I am writing this review, people need to know this before buying here! They said I should have known this but seems so weird to me. I'd 100% avoid this place just because of this. They say anything installed cannot be returned even for a restocking fee and even if it's defective
The pros:
- Jennifer and Ashley (and both technicians I met) are super nice and seem like good people
- High quality, beautiful logs (but at big markup over online and paired with cheapo burner and underpinnings)
- Cool showroom
The cons:
- ZERO RETURN POLICY! This is the main reason I am writing this review, people need to know this before buying here! They said I should have known this but seems so weird to me. I'd 100% avoid this place just because of this. They say anything installed cannot be returned even for a restocking fee and even if it's defective
Helen O.
Nov 09, 2019
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David T.
Oct 28, 2019
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We recently purchased fireplace doors as a mode of child proofing for our 1 year old. They were very helpful in the show room and explained the different options for our set up. Unfortunately after the money was taken for the product that all went out the window. They never followed up with communication regarding issues around the measurements and with the installation. After the installation i followed up on some issues around the child proofing and the response was as if I was never even a customer. They had no care in the world for how their customer service or lack of came across. I don&apos
Elizabeth D.
Oct 24, 2019
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Unfortunately, The Fireplace Man is the only vendor in Houston for fireplace boxes from the best vendors and service on those boxes. The point of this review is to make people aware of the less-than-helpful attitude of this business and the real potential cost of this non-essential appliance.
We purchased a Majestic direct vent system in 2013 that has started to randomly turn on by itself. The service call was $225 + tax. They spent 10 minutes in our home. According to the invoice, they performed a 'gas service", then removed two parts and left, after telling my husband there was a
We purchased a Majestic direct vent system in 2013 that has started to randomly turn on by itself. The service call was $225 + tax. They spent 10 minutes in our home. According to the invoice, they performed a 'gas service", then removed two parts and left, after telling my husband there was a
Richard B.
Apr 22, 2019
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Michael T.
Apr 06, 2019
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Where do I begin with fireplace man? We asked to have our fireplace serviced and then cleaned. When Ray arrived he spent about 15 minutes looking at it and said it needed a new pilot to work appropriately. We said ok and had him go ahead and get the pilot on order. We paid him that day for the service even though he was only there for 15mins. I had to call back daily for two weeks and kept getting the run around on the pilot. Once I started to get demanding, we finally got feedback that they founded figure out what type of pilot it is and Ray needed to write down the serial number. I said ok.
Matthew K.
Mar 18, 2019
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Very expensive for very little help - did not communicate beforehand what could and couldn't be fixed, wouldn't schedule a follow-up visit despite promising to come back and do a cleaning the next 1-2 days, apparently they can't order certain parts (including the ones we need) due to deals with certain fireplace equipment companies, etc... Felt totally ripped off.
Salina H.
Feb 12, 2019
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The place has been excruciating to deal with. They sold us a fireplace for $4500 that later on I found out we could have gotten for $2500 on amazon. But that aside, they installed it so badly that the remote shows so clearly. When we asked if we could return the remote as they didn't put it behind the tray, they refused. When we suggested they add it to the back of the tray, they refused.
Additionally the fireplace is so dim and their response is the btu is low. Which when we got our plumber to come and check, it's not. It's the way they installed it. And now they don't want
Additionally the fireplace is so dim and their response is the btu is low. Which when we got our plumber to come and check, it's not. It's the way they installed it. And now they don't want
Robert M.
Jan 05, 2019
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Rudy S.
Dec 12, 2018
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Kevin W.
Oct 13, 2018
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Update... Michelle who claims to be the owner is an arrogant, cussing, threatening person. She is also in my opinion a thief, who does not take accountability for her OWN quotes and actions. I ignored y'all reviews on the advice of my contractor. Do not do business with these people. They sold me the wrong product, yelled cussed and screamed at me and when I told her I was making a yelp review she told me she didn't give an "f" word about what people thought of her. Meanwhile, all I ask her to do was sell me a fireplace and the remote.
Do not do business here
Do not do business here
Angie Z.
Sep 06, 2018
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I have used The Fireplaceman many times in the past but never again. Four emails with Jennifer yesterday and she asked my address 3 separate times of which I sent it to her. Then today I get a call from Ashley who is taking over for Jennifer and needs dimensions of the fireplace. I call back and leave the information with someone for Ashley and get a call back telling me I need some different items that neither Ashley nor Jennifer mentioned. I asked the person I spoke to if she saw the pictures and email chains and all she wanted to do is tell me what I need without the whole picture. Sad
H. C.
Aug 06, 2018
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Ridiculously poor customer service. Spent over $1000 on firepit supplies. Because we were told we could exchange it, we purchased a gas key ($29 very small portion of amt spent in their store) unsure of the actual length needed. Called several times to exchange it for correct size and was told each time that the shorter key that I needed was out of stock. Now that the key is FINALLY back in stock after 3MONTHS I'm told that they can't exchange it due to their 7-day return policy which is on the invoice. How do you exchange within 7 days if the item needed is continuously out of stock
