Royalton Heating & Cooling

I rent from a commercial landlord and I'm a commercial tenant. I called to inquire about a heater in a commercial building and they said they dont serve commercial, even though my landlord uses them.

Positive: Professionalism, Punctuality, Quality, Responsiveness
Furnace quit working Sunday evening. I called and left a message . The call was returned at 8am Monday. They said someone was on their way.
Excellent response and friendly and professional staff. Have used them for over 20 years and always happy with the results.
Services: Thermostat installation, Heating system repair

After my last one star review a few months ago Brady assured me that everything would be taken care of at my parents house.
My 83 year old parents have been doing business with Royalton for over 30 years.
They just spent $8,000 on an AC install and had problems with their water/plumbing after the installation. Come to find out that some of the plumbing wasn't connected correctly and it possibly had damaged their water softener. Brady told me that they weren't plumbers and therefore mistakes can happen. He assured me that they would certainly cover the cost of having whatever was wrong fixed.

Does not honor Rheems manufactures warranty. Water heater was purchased and installed by Royalton 3 yrs ago. Water heater started leaking, spoke with Rheem warranty department who approved the replacement of the unit and they advised the dealer who sold the unit needs to process the replacement claim. Royalton will not process my claim unless they install it themselves and charge me $700 labor. Having installed countless water heaters in my life I have chosen to install my replacement water heater. Royalton still refuses to process my claim unless they are going to install it. Speaking with Rheem

We've been customers of Royalton for years and you won't be disappointed. They've always been responsive and provide quality timely service at very reasonable rates. Just today they replaced a part to get our furnace working again, and they only charged us for the part! Clearly they are committed to our long term success and you should give them a call

I have worked with Royalton Heating for nearly 10 years. I have replaced countless furnaces and had dozens of service calls on my rental properties, usually without issue beside the fact that they always seem to recommend replacing vs. repairing. We *had* a good working relationship. For the most part they did a good job.
I used them almost exclusively (except when they weren't available) and was a loyal customer who provided regular business to them.
That is, until I had them come to my office (where there are 3 furnaces) with a specific complaint of one of the furnaces (they installed 2 of

Came when they said they would when my furnace wasn't working properly. Fixed it quickly ( replaced control panel/circuit board) Charge seemed reasonable. I would recommend this place and will be using them in the future.

Had a great experience with Royalton. They were able to come out the same day my very old furnace died for a service call. They reviewed options with me and I ultimately decided on a new furnace. They were able to install it on the very next business day. Reasonably priced. Would recommend.

Royalton was very responsive when our furnace started faulting out when we had -20 to -30 temps in the forecast. It did take three trips for them to ultimately fix the problem, which, unfortunately included some miscommunication from them as to whether our part was covered under our warranty. After they were done our furnace has been running fault free. The part that I wasn’t thrilled about was getting a bill for labor a week and a half later. I’m not upset about having to pay. It just never came up until the bill showed up. My wife and I actually remarked when they left “I’m surprised

We've had Royalton fix our furnace, unclog something related to our furnace (no idea what was actually happening but we had a water leak), and now fix a gas leak and they've always been prompt, courteous, and fairly priced. We are new homeowners and they've made everything easy. Highly recommend!!