For over 46 years, we've been the pool builders of choice for home and business owners in North Carolina. No pool company has more customers, more experience or more expertise than Rising Sun Pools. There's no pool construction, design or renovation project that we haven't encountered (and solved)!
Our Triangle-area pool specialists simply build a better pool. We've been recognized as a Top 50 Pool Builder in the US since 2009 and have other industry awards including national recognition from the Association of Pool & Spa Professionals (APSP) and Pool & Spa News. We are also an approved contractor for the Duke Progress Energy and Duke Energy and are partnered with the Energy Efficiency Rebate!
If you build a pool using energy efficiency systems with Rising Sun Pools and you are a Duke customer, you are eligible for a $300 rebate! But we believe that industry awards are nothing in comparison to the satisfaction of our local customers. Since 1972, our mission has been to provide outstanding service - no exceptions!
Our Triangle-area pool specialists simply build a better pool. We've been recognized as a Top 50 Pool Builder in the US since 2009 and have other industry awards including national recognition from the Association of Pool & Spa Professionals (APSP) and Pool & Spa News. We are also an approved contractor for the Duke Progress Energy and Duke Energy and are partnered with the Energy Efficiency Rebate!
If you build a pool using energy efficiency systems with Rising Sun Pools and you are a Duke customer, you are eligible for a $300 rebate! But we believe that industry awards are nothing in comparison to the satisfaction of our local customers. Since 1972, our mission has been to provide outstanding service - no exceptions!
Services
Whether you are planning on opening your pool for the summer or completely renovating your swimming pool, let Rising Sun Pools be your go to resource for pool services! One of the most stressful parts of owning the pool of your dreams can come in the form of cleaning and maintenance. Regular pool maintenance not only keeps your water clean, but can extend the life of your pool as well!
We understand that building an in-ground pool can seem overwhelming, but we are here to guide you through the process from start to finish. Read our in-depth guide to learn everything you need to know about buying an in-ground pool. We have swimming pool financingoptions available to help you make the pool of your dreams a reality.
While pool costs vary on elements such as size additions, water features, enclosures, and deck and patio design, you must also consider factors such as quality of workmanship and design, strength, ease of maintenance, warranty, and service. The size, shape, and materials will also make a big difference.
When you close your eyes, what does your dream pool look like? Rising Sun Pools has been helping Triangle area homeowners design and build their dream pools for more than 40 years. When it come to choosing the shape of your pool, the first thing you need to decide is vinyl or fiberglass? But which is better?
Below you will find a sampling of the of pool liners that Rising Sun Pools offers. Rising Sun Pools offers over 50 thicker liners (27 and 28mil), with extended warranties, that are included in your new pool or liner replacement price. Please note that not all liners in the manufacturer brochures are available with this free upgrade.
Reviews (21)
Vic Friel Pontifex
Dec 29, 2021
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Positive: Professionalism, Responsiveness, Value
Rising Sun was immensely helpful in replacing a pool cover under warranty. They stood behind their product and replaced our cover in amazing fast time. Every person they have sent out to us has been professional and knowledgeable and I will use their company forever!
Service:Â Pool cover repair
Rising Sun was immensely helpful in replacing a pool cover under warranty. They stood behind their product and replaced our cover in amazing fast time. Every person they have sent out to us has been professional and knowledgeable and I will use their company forever!
Service:Â Pool cover repair
Lynn Macksey
Dec 27, 2021
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On September 10, we asked Rising Sun to come drain, clean, and refill our spa in anticipation of fall/winter usage. They did. After their visit on that day, the spa lost all power and would not work. After SEVERAL days of phone messages and back and forth emails, we were told they did not take responsibility for the failure and that I would have to hire an electrician.
I did that and he confirmed 240 power was going to the spa controller (inside the spa). Something inside was tripping the breaker from there and he said he couldn't help with that.
Finally, after WEEKS of delays, a Rising Sun technician
I did that and he confirmed 240 power was going to the spa controller (inside the spa). Something inside was tripping the breaker from there and he said he couldn't help with that.
Finally, after WEEKS of delays, a Rising Sun technician
Tony M.
Dec 27, 2021
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I realize last Summer was an unusual time for most businesses due to Covid. I also understand how hard it was to find people that were willing to work. I can let a lot of things go but we were charged over $500 for work that was not done and we also had to pay someone else to fix what they messed up. Needless to say, we'll never use Rising Sun again. It was really an unbelievably bad experience. I will say that the lady we spoke with seemed to try to fix the problem but nothing significant ever happened - except that our credit card was charged after we had spoken with them and thought it
Tom M.
Oct 03, 2021
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Terri Ballengee
Sep 29, 2021
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April 2020, we decided in lieu of vacationing during a pandemic to build a backyard pool area. We reached out to a few other local companies but decided to use Rising Sun based on their reputation and we felt very comfortable with the salesperson.
We quickly realized that many others had the same idea so while it wasn’t a quick start, once we got to our turn on the schedule, things went quickly and smoothly.
We love our pool!
I visit often for water analysis and everyone is very helpful. We were complete pool amateurs so that speaks volumes!
We quickly realized that many others had the same idea so while it wasn’t a quick start, once we got to our turn on the schedule, things went quickly and smoothly.
We love our pool!
I visit often for water analysis and everyone is very helpful. We were complete pool amateurs so that speaks volumes!
Scott B.
Aug 18, 2021
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Saw some of the negative reviews of this company and felt compelled to give my review.
For anyone complaining about lack of inventory you obviously have not been keeping up with the news on what is happening globally and domestic in regard to raw materials and finished product. There is a Global Supply Chain that is now struggling to keep up with demand for shipping due to delays from Covid which are still taking place. Before you place blame for empty shelves why not educate yourself first.
For those complaining about high prices, see above. It's all related and it's all supply and
For anyone complaining about lack of inventory you obviously have not been keeping up with the news on what is happening globally and domestic in regard to raw materials and finished product. There is a Global Supply Chain that is now struggling to keep up with demand for shipping due to delays from Covid which are still taking place. Before you place blame for empty shelves why not educate yourself first.
For those complaining about high prices, see above. It's all related and it's all supply and
Joshua W.
Aug 06, 2021
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Drew A.
Jul 15, 2021
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Tracey Chaffee
May 16, 2021
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UPDATE: May 18, 2021:
Rrestarted service this year and what a mess. 3 visits and still the pool is not clean and issues are not addressed. I have attached pics from the last two cleanings.
Bottom line: Inconsistent service and communication.
RSP generally sends a service report after maintenance. In 3 service visits, not one was sent.
I have emailed about the issues with little to no effort from RSP to address the issues.
In 2020:, we have spent $5800 in maintenance and service repairs, which included a sand filter change, a freeze protection timer, liner lock gasket installation and heater
Rrestarted service this year and what a mess. 3 visits and still the pool is not clean and issues are not addressed. I have attached pics from the last two cleanings.
Bottom line: Inconsistent service and communication.
RSP generally sends a service report after maintenance. In 3 service visits, not one was sent.
I have emailed about the issues with little to no effort from RSP to address the issues.
In 2020:, we have spent $5800 in maintenance and service repairs, which included a sand filter change, a freeze protection timer, liner lock gasket installation and heater
Jennifer T.
Apr 16, 2021
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Michelle Casey
Mar 24, 2021
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I am grateful to all the staff at Rising Sun Pools for their support while installing our in-ground pool last summer. All the staff were amazing and answered all questions. I am ultimately thrilled of the outcome and love enjoying relaxing days by the pool. Their customer service, sales, materials, resources, and intense labor is very invaluable. I highly recommend Rising Sun Pools to make your "dream a reality"...
David R.
Nov 07, 2020
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I visited this store looking to purchase a new spa to replace the one that i couldn't get repaired after three months. I had already visited the web site and had requested a catalog. receive an email back with that info. Decided to go look at the tubs to purchase and who would have guessed..... a spa store is out of spas and would not be getting any more till jan. Well @##?.... what kind of a store runs out of their main item in the start of HOT TUB SEASON. Not mine I will be buying a new tub but it will not be at a hot tub store that is out of hot tubs.
Mark L.
Aug 20, 2020
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Overall, the work was well done. When we had a warranty issue, they responded quickly and it was fixed with no charge.
The costs ended up being higher than expected, with for example the decking size being recalculated as they were about to pour the concrete- but they bent a little to work it out to our satisfaction.
I will say the sales person was impossible to nail down, but most of the rest of the employees and subcontractors were good to work with.
I recommend RSP with the caveat that as with any complicated process (including many county inspections!), issues will occur. If you are reasonable
The costs ended up being higher than expected, with for example the decking size being recalculated as they were about to pour the concrete- but they bent a little to work it out to our satisfaction.
I will say the sales person was impossible to nail down, but most of the rest of the employees and subcontractors were good to work with.
I recommend RSP with the caveat that as with any complicated process (including many county inspections!), issues will occur. If you are reasonable
Beth M.
Aug 04, 2020
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We bought a Tacoma, which may be the smallest spa made, as we were building a new house. We wouldn't be ready to put it in for a few months, but we wanted to take advantage of a sale. When the installers came to put it in, they almost left, saying it wouldn't fit in the tight space we had built for it. We knew it would, but would just be a lot of maneuvering. We begged them to try, and after a couple of hours (way more than they had planned for the job), they succeeded. The installer was very patient, professional and experienced enough to do some creative problem-solving.
Mike J.
Jun 18, 2020
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I can't say I had a bad experience with Rising Sun, more like no experience. I contacted the company, provided all of the information requested in order to set up a visit and quote, and then waited weeks without receiving any response from the company. Not a huge project, my guess is it would have fallen around $80,000 but now I will never know, at least until I find a different company to work with.
Vickie B.
Dec 24, 2019
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We went to rising Sun pools to look for a hot tub. We enter the store where there were four people behind the counter and no other customers. We told them we wanted to look at the hot tubs and they said go on back and have a look will send somebody back to help you.
So we spent 10 minutes looking at hot tubs that do not have any pricing on them. I went back up and asked for assistance and they said someone would be with us shortly. A few minutes later Lady came came back but did not have much knowledge about the spas at all. She gave us pricing that was around 7000 or around 10,000. She really
So we spent 10 minutes looking at hot tubs that do not have any pricing on them. I went back up and asked for assistance and they said someone would be with us shortly. A few minutes later Lady came came back but did not have much knowledge about the spas at all. She gave us pricing that was around 7000 or around 10,000. She really
Mary M.
Feb 22, 2019
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THIS company "rising sun pools" and its owners, tara and mike do not deserve any stars, because of their unprofessionalism and lack of character towards customer service .
After they accepted my contract to oversee my pool for the three weeks I was on vacation, in July 2017,"" the service was not provided ""
none of their services were rendered, and the pool became unserviceable, and unusable throughout the whole summer.
Immediately after I was gone but a week, my pool turned completely green and to my dismay when I returned the pool was a complete cesspool, green
After they accepted my contract to oversee my pool for the three weeks I was on vacation, in July 2017,"" the service was not provided ""
none of their services were rendered, and the pool became unserviceable, and unusable throughout the whole summer.
Immediately after I was gone but a week, my pool turned completely green and to my dismay when I returned the pool was a complete cesspool, green
Craig S.
Oct 14, 2018
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Chander G.
Apr 12, 2018
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I had an 18,000 gallon vinyl lined pool with a hot tub and a tanning shelf installed in my pool in late 2017. Chip was my salesperson, and Josh was the person who helped me do the design, coordinate construction, etc.
The process of installing a pool is complex, and there are tons of options and various factors that can change to influence cost. To add in some complexity, they had to coordinate lots of things with our builder, to make sure things got done in the correct order. While we had "generic numbers" when planning our pool project, the numbers didn't "firm" up
The process of installing a pool is complex, and there are tons of options and various factors that can change to influence cost. To add in some complexity, they had to coordinate lots of things with our builder, to make sure things got done in the correct order. While we had "generic numbers" when planning our pool project, the numbers didn't "firm" up
Chandra Q.
Aug 16, 2017
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If there was a way to give 0 stars then I would do it. The service technicians and owner of this company are either dishonest or totally incompetent. Throughout the 2016 pool season we used Rising Sun and had constant problems with our pool chemistry. They kept recommending more and more chemicals at higher and higher costs, which of course we purchased from them. Nothing worked. From doing our own research we suggested that maybe the sand in the filter needed to be replaced but they told us that we were wrong. We spent thousands of dollars with this company and still had constant problems.
For
For
Matt C.
Jul 19, 2017
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Updated on 7-24-17:
After I wrote my previous review, it got some attention from Tara, one of the owners of RSP. We did a little bit of a run-through of the facts (she was pretty much up-to-speed, minus a few salient points). She did a good job of getting her team to come out and check up on the pool, the installation job, the chemistry, etc.
Long story short- I think we ended up with a bum filter pump. When it got replaced, the pool cleared up in just a few days, and the water chemistry settled back to normal. The tech that Tara dispatched took a water sample to the North Raleigh store, and
After I wrote my previous review, it got some attention from Tara, one of the owners of RSP. We did a little bit of a run-through of the facts (she was pretty much up-to-speed, minus a few salient points). She did a good job of getting her team to come out and check up on the pool, the installation job, the chemistry, etc.
Long story short- I think we ended up with a bum filter pump. When it got replaced, the pool cleared up in just a few days, and the water chemistry settled back to normal. The tech that Tara dispatched took a water sample to the North Raleigh store, and
