If you are in need of Spa Supply and don't feel comfortable coming into the store - NO PROBLEM. We believe in delivering nothing but quality and integrity in everything we do from sales to service and everything in between! You can also find a complete array of chemicals, filters, spa covers, cover lifters, and other spa equipment at our shop.
At Big Blue Spa we care about every stop, every service, every phone call as we know you have a choice of providers and we are eternally thankful you've chosen us. It is our commitment to always meet and try to exceed your expectations on all fronts. Our Technicians Service the Lake Tahoe area, Carson City, Minden, Gardnerville and all area's in between.
At Big Blue Spa we care about every stop, every service, every phone call as we know you have a choice of providers and we are eternally thankful you've chosen us. It is our commitment to always meet and try to exceed your expectations on all fronts. Our Technicians Service the Lake Tahoe area, Carson City, Minden, Gardnerville and all area's in between.
Services
Big Blue Spa has been providing quality spa and pool service and repairs in the Lake Tahoe and Carson Valley since 2007. We pride ourselves in our commitment to provide the absolute best service possible at each and every call out. We collect as much information as possible prior to going out to ensure we stock our truck with as many parts possible to fix the problem on that initial call out.
Our service technicians are CPO certified and we provide internal follow-up training with our techs on a semi-annual basis. Our technicians work from an electronic route sheet that time stamps their arrival and departure time from each stop. As a contracted service customer you will receive email door hangers giving you detailed information about the service that was performed including the spa water readings and the time of service.
Arctic Spas are specifically designed for the extreme climates of Northern Canada, which means they last longer, cost less to operate and are easier to maintain. Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.
What should I consider and look for when investing in a hot tub? Ask yourself how you will be enjoying your Spa with your family and friends will help to determine the size and mould design suited to your needs. Spa construction and longevity, technology and wi-fi connectivity, monthly energy costs, tub maintenance, warranty, serviceability and your budget.
Reviews (16)
Jennifer G.
Oct 27, 2021
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I have not personally done business with them but was introduced because I left a review on their page by mistake for another company with a similar name. They were so nice they even gave me pointers on how to correct my situation that the "other" company caused. Fantastic customer service! They went over and above! Thank you kindly!
Clare S.
Oct 10, 2021
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Todd W.
Jun 20, 2019
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If you live in the Tahoe basin, there stop putting up with the crappy service of the local companies (you know...the ones who don't return your calls, act like they are doing you a big favor, overcharge you, and do mediocre to poor work) and just call Sean. After 15 years of putting up with that crap I found Big Blue Spa. I've now used Big Blue 4 times over the last 3 years and have been impressed with the responsiveness, effort, price, and quality of work each time. The owner, Sean, has personally done all of the work I've requested and responded within hours each time I called
Allison A.
Apr 09, 2019
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I purchase all my pool chemicals here! I was buying from Walmart but I was going through chems like crazy. The sweet ladies in the store showed me their quality vs Walmart's and Walmart's had less than half the active ingredients than what big blue spa carries! Crazy! I bought in bulk from big blue and still have enough chems for my pool start up this season!
Jeff W.
Apr 01, 2019
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Katie S.
Jul 12, 2018
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Bruce J.
Oct 30, 2017
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Beware. I have used their services 2 different times and it was bad if not terrible. They replaced my pump in 2010 for $550 and then when I rehired them less than 3 years later they not only said it needed to be replaced again - then but did it without my permission and because I was on autopay for service, they got their ill gained money. Every month is a dump & scrub or something extra. In 5 months extras averaged as much as the service. Finding someone in Tahoe to do a good and fair job caring for your spa is a challenge to say the least. This company is the least - and should be avoided
Fred H.
Aug 20, 2017
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These guys are awesome! Stopped in the G-vile store on the way home after checking out the stores to our north. Sure glad we did. Not only did we save $$$ on removing our old hot tub plus a $$$ delivery charge that the others were gonna charge us, but Big Blue gave us a killer deal on, IMO, a superior quality hot tub. Sean set it up explaining everything I needed to know ( I hate reading owner's manuals). Now that we've had it a few weeks, the rest of the staff is always there to answer any questions or concerns. Stay home and buy local, we certainly are happy we made that decision
Brian L.
Jan 27, 2017
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These guys are great. I first worked with Big Blue Spa about 2 years ago, and that was simply to get advice on fixing a hot tub. They provided a free consultation over the phone and even sent a couple followup emails afterward to see if everything went well. And that was all before I even began to hire them to clean. Then, once I signed up to use their service, I couldn't be happier. Big Blue Spa had an excellent team that cleaned our hot tub on a regular basis and provided status reports after each cleaning. Amber at the front desk has been extremely helpful. The only reason I stopped
Maegen K.
Jan 15, 2017
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Chris K.
Feb 12, 2016
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Used the store in Gardnerville. Had jets replaced which was fine. Tech took my filters to replace and never came back. Went to store, he no longer worked there. Told them about a squeal the motor was making and the tech on duty in the store took my phone number to schedule a service call. She never called. Went to the store today to get a filter and none were in stock and the service tech was there. Asked her why she never called.....she had a 3 week personal leave of absence. That's fine, but does no one else take care of business when that happens? And does she not return calls
Kylie G.
Jun 19, 2015
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I was very happy with the service I got. I had to leave a message and wait for a call back, but I got one within 24 hrs. They were friendly and very helpful. My circulation pump had gone out and they had it fixed in about an hour. It did take about a week to get an appointment time, but it wasn't an emergency so that was ok. I had previously called another spa service company and couldn't even get a call back.
Chris S.
Dec 24, 2013
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The office staff was so-so, but when Chris, the owner showed up, everything was great.
They were on time, courteous, professional, and very knowledgeable about everything hot tub. I'm a bit curious about these things and he showed me a few tricks on hot tub maintenance despite it being freezing outside.
He even spent a good amount of time on the phone with the home warranty people, which I know isn't the most fun thing in the world.
I was concerned about the other two yelp reviews, but it turns out that Chris is the new management as of 2013 and things seem great to me.
They were on time, courteous, professional, and very knowledgeable about everything hot tub. I'm a bit curious about these things and he showed me a few tricks on hot tub maintenance despite it being freezing outside.
He even spent a good amount of time on the phone with the home warranty people, which I know isn't the most fun thing in the world.
I was concerned about the other two yelp reviews, but it turns out that Chris is the new management as of 2013 and things seem great to me.
T. H.
Dec 17, 2012
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I would not hire this company. They say one thing and do another. They do not respond to your emails or phone calls. I had a simple main pump problem that should of taken only about 30 mins to replace. All together I was charged well over $800 to repair a simple thing in my spa. They tweaked the door to my breaker panel so I can't even get into it anymore. They operate under multiple names; West Shore Hot Tubs, Big Blue Spa Repair, and High Sierra Spa Repair. Be aware and don't fall into the same trap as I did. These people tell you something different every time you call and they are
Randy R.
Nov 28, 2012
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I have used this service for years, but over the last year i have been very disappointed in their service. They are also known as Big Blue Spa. I have posted this review under both names since they operate under both names.
They repaired our spa and made a mistake in the wiring. When a relay fused and needed further repair they told me that the pump had been wired incorrectly. They said that some one else must have worked on the spa after they repaired it. But that was not the case. After numerous conversations they acknowledged that no one else had worked on the spa and changed their diagnosis
They repaired our spa and made a mistake in the wiring. When a relay fused and needed further repair they told me that the pump had been wired incorrectly. They said that some one else must have worked on the spa after they repaired it. But that was not the case. After numerous conversations they acknowledged that no one else had worked on the spa and changed their diagnosis
Brian M.
Jun 16, 2012
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After I explained the symptoms to Sean, he diagnosed the problem and fixed it in less than an hour (give or take some time for draining and re-filling). I was impressed that he had the parts in the truck and could do the job on the spot
This greatly exceeded my expectations. (Note: I have had some bad experiences with vendors in this area needing weeks to get some stupid part "all the way from Sacramento - this was for a home heater in the dead of winter !!!!)
In summary, the job was done quickly, professionally and with courtesy
This greatly exceeded my expectations. (Note: I have had some bad experiences with vendors in this area needing weeks to get some stupid part "all the way from Sacramento - this was for a home heater in the dead of winter !!!!)
In summary, the job was done quickly, professionally and with courtesy
