The mission of The Fireplace Place of Summit, NJ is to provide a complete line of high quality fireplaces and fireplace accessories to meet the demands of customers who are renovating their existing home, building a new home or just putting in a fireplace.
As important as providing an extensive line of quality products, The Fireplace Place of Summit provides installation on all of its products and offers its customers construction services, should such be required.Sales people and installers are qualified and knowledgeable and have been thoroughly trained in all of the products and services the company offers.Since the keystone of the business is referrals, customer service and satisfaction is critical to the company.
As important as providing an extensive line of quality products, The Fireplace Place of Summit provides installation on all of its products and offers its customers construction services, should such be required.Sales people and installers are qualified and knowledgeable and have been thoroughly trained in all of the products and services the company offers.Since the keystone of the business is referrals, customer service and satisfaction is critical to the company.
Reviews (10)
Ed McGann
Nov 26, 2021
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Earl Bungerbash
Feb 12, 2021
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Robert Ort
Jan 03, 2020
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KD'S review is spot on and very much reflects my own experience. One excuse after another about lack of staff to make a minor repair to their installation. Very poorly run and disorganized business and not at all customer friendly once they have your money. The co-owner Dennis simlpy whines when contacted with a problem. Fortunatley I found Muraca Enterprises which was able to repair my fireplace quickly and at a reasonable cost.
K. D.
Sep 21, 2018
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Please, Please, Please proceed with caution(Take note of the multiple bad reviews of this place. Don’t make the mistake of buying a fireplace from here or better yet having them install anything). Co-owner(Dennis) of the Fireplace Place appears to have a long history in the business and a fair understanding of the fireplace market. This is where it ends unfortunately!
They lack honesty and customer service(Will constantly lie to you telling you reason after reason why your fireplace isn’t ready for install 5 months later?). The reality is they can appear to hold on to employees thus affecting
They lack honesty and customer service(Will constantly lie to you telling you reason after reason why your fireplace isn’t ready for install 5 months later?). The reality is they can appear to hold on to employees thus affecting
Flight Rock
Aug 06, 2017
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Totally professional from the moment I walked in to the shop to inquire about adding a gas, stand alone fireplace on our sunporch to make it a year around room.
Dennis and Gus helped me find the type of unit I was looking for and Dennis was able to give me a rough estimate right then. After checking out the job, the Avalon Cypress was ordered and a few weeks later, John and his incredible team installed a gas line and the vented unit, taking care of inspection appointments and permit. Clean, fantastic job!
My wife and I could not be happier.
I have never looked so forward to winter!
Much thanks
Dennis and Gus helped me find the type of unit I was looking for and Dennis was able to give me a rough estimate right then. After checking out the job, the Avalon Cypress was ordered and a few weeks later, John and his incredible team installed a gas line and the vented unit, taking care of inspection appointments and permit. Clean, fantastic job!
My wife and I could not be happier.
I have never looked so forward to winter!
Much thanks
Ichiro Uchiyama
Jun 19, 2017
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Jonathan Collins Images By Jonathan
Jun 04, 2017
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Had a small coal burning fireplace that was too small to burn wood, so we decided on a gas insert. Dennis was easy to work with and very knowledgeable. He helped us pick the right insert for our house. His technicians came and ran the gas line, and installed the insert. Couldn't be happier, it's the best investment I made in my home.
Thomas Higgins
Oct 31, 2015
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Eric Schleifer
Oct 05, 2015
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I have never ever written a good or bad review online...ever!! Consumers should know about this place. Bought a fireplace insert and throughout the process Dennis, one of the owners, was constantly lying about deliverables. When things were off schedule and I called Dennis was rude and annoyed that I was calling to check up on timelines that he set and missed. After installation several parts broke within the first year. When I tried to check on warranty with him and order parts he told me he was taking care of it, then didn't. He so obviously and repeatedly lied about having done what he said
S. Joseph McMullen
Jan 20, 2014
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These guys impressed me. The owner is on top of his game in my opinion. He's certainly has a lot of business, by the number of calls his staff was taking. He seemed to be able to handle it all with courtesy and a smile. He still had time for me, and answered my questions well. His prices were reasonable, with no surprises. His installation crew was surprisingly neat and clean. They are a registered Home Improvement contractor, and use a Licensed Electrician to do their electrical hook up. That gave me peace of mind. I would certainly recommend them to my friends.