Aurora Appliance provides professional appliance repair, appliance maintenance, and appliance installation services in Bluffton, Hilton Head Island, Beaufort, Okatie, and throughout the South Carolina Lowcountry. We have extensive experience repairing all major brands of home appliances including GE, Whirlpool, Maytag, KitchenAid, Bosch, Viking, Sub-Zero, Wolf, Scotsman, Thermador, Samsung, and LG.
We service repairs for all types of appliances including washers, dryers, refrigerators, stoves, ovens, freezers, ranges, cooktops, downdrafts, microwaves, ice machines, garbage disposals, and trash compactors. We even offer sealed system repairs (freon and closed system). If your broken appliances require replacement parts to get them running again, we diagnose, order, and replace them for you.
At Aurora Appliance, we understand that when your appliances are not working, your entire life can be put on hold. We strive to offer the quickest, most efficient, and professional service possible. You can trust us to quickly get your appliances and life back to normal again.
We service repairs for all types of appliances including washers, dryers, refrigerators, stoves, ovens, freezers, ranges, cooktops, downdrafts, microwaves, ice machines, garbage disposals, and trash compactors. We even offer sealed system repairs (freon and closed system). If your broken appliances require replacement parts to get them running again, we diagnose, order, and replace them for you.
At Aurora Appliance, we understand that when your appliances are not working, your entire life can be put on hold. We strive to offer the quickest, most efficient, and professional service possible. You can trust us to quickly get your appliances and life back to normal again.
Services
After years of servicing appliances we decided that it was time that we start our own appliance repair company to provide the exceptional service that our customers deserve. The company quickly grew from servicing the Bluffton area to servicing the greater Lowcountry including Bluffton, Okatie, Hilton Head Island and Beaufort.
Carter was born and raised in the Lowcountry. He has over 8 years of experience in repairing and maintaining all types of home appliances. He is familiar with the operations of all brands, he is able to pinpoint problems quickly to provide a completed repair in an efficient and timely manner. He works diligently to provide accurate diagnoses & timely repairs to get your appliances back to working order.
Aurora Appliance provides professional appliance repair services in Bluffton, Hilton Head Island, Beaufort, Okatie, and throughout the South Carolina Lowcountry. We have extensive experience repairing most major brands of home appliances. At Aurora Appliance, we understand that when your appliances are not working, your entire life can be put on hold.
You have been searching for days and finally found the perfect appliance and it's available at a local store! You call them to buy the appliance and find out you got the last one they have available. You want it installed too? That's going to be extra. What about your old appliance? They may be able to uninstall it and haul it away but that's extra too.
Manufacturers recommend periodic maintenance on most of their appliances and for good reason. We encourage following the manufacturer's recommendations, in order to keep your appliances running smoothly and efficiently. Some maintenance, such as belts, rollers, and idler pulleys, should be done every 5-7 years.
Reviews (14)
Scott R.
Nov 21, 2021
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Positive: Professionalism, Punctuality, Responsiveness
Very professional and honest company. They did our dryer repair in less than 1 hour and at a reasonable fee. They also provided me with an estimate for a repair that the tech said may be needed in the future but not right now.
Service: Dryer repair
Very professional and honest company. They did our dryer repair in less than 1 hour and at a reasonable fee. They also provided me with an estimate for a repair that the tech said may be needed in the future but not right now.
Service: Dryer repair
Ellen Doiron
Nov 14, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness
They arrived on time. The communication was exceptional. The work was done professionally and they were very conscientious and went above and beyond to ensure that the work was done to my satisfaction
Services: Oven/hob repair, Refrigerator repair
They arrived on time. The communication was exceptional. The work was done professionally and they were very conscientious and went above and beyond to ensure that the work was done to my satisfaction
Services: Oven/hob repair, Refrigerator repair
Renie M.
Sep 29, 2021
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Carter was better than timely and efficient. Service was all I hoped for, better than expected and the refrigerator is repaired !! Purchased in 2018 and had service for it 7 times. First at 6-month interval and eventually on a monthly basis from contractors who were "authorized " to repair my appliance. Aurora / Carter are the best ! I recommend them with high praise.
Marilyn Doerr
Sep 03, 2021
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We had our refrigerator for seven years and it never worked correctly. Every few months we wondered what would be the next problem. The makers of the refrigerator were very unhelpful. I had pretty much given up when I found out about Aurora. Carlton came out, took one look, and said
the whole thing was put in correctly from the beginning. After several visits he was able to fix it totally and we will be forever grateful! You have no idea how many repairmen I had out here before Carlton.
the whole thing was put in correctly from the beginning. After several visits he was able to fix it totally and we will be forever grateful! You have no idea how many repairmen I had out here before Carlton.
Robin Smith
Aug 31, 2021
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Wow- this is why we need to support exceptional local businesses- Aurora Appliance has been such a refreshing experience when many companies now lack professionalism and courtesy. From the initial call through to the completed repair there is excellent communication, friendly and knowledgeable customer care and an outstanding technician! So impressed! Thank you!
Robin S.
Aug 30, 2021
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Usually not the best strategy to find a repair company but typically people start searching in the "A's". So glad I did! I knew I wanted a local company for a refrigerator repair and Aurora Appliance didn't disappoint! Exceeded my expectations on communication, timeliness, cleanliness, super friendly and knowledgeable! Such a reassuring feeling to support local people and have an exceptional experience. Thanks Aurora Team!
Jason Maguet
Aug 17, 2021
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The heating element burned out in my dryer. I had guests renting my unit and was desperate to get it repaired quickly. This company went above and beyond to expedite the service I needed to make sure that my guests were taken care of. In a day and time when people say, I’ll get to it when I can get to it, I was prioritized! Great experience!
Cindy Spradley
Aug 01, 2021
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The repairman Carter was very knowledgeable and courteous and respectful . A part had to be ordered for our brand new induction cooktop . When he returned to put the part on. He took the time to test all the eyes and then to teach me how this cooktop operates as it was different from my last . He is an assets to the company.
Service: Oven/hob repair
Service: Oven/hob repair
Jamie Carroll
Jul 22, 2021
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Jason Hayes
Jul 16, 2021
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Erin Nougaret
Jun 05, 2021
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I would HIGHLY recommend Aurora Appliance for any appliance repair work needed. Kim is your first contact and she went out of her way to find the part we needed, set up the appointment in a timely manner , and to follow up with us on a number questions we had regarding the repair job. The technician arrived on time and not only completed the job with skill and efficiency but also took the time to give us suggestions to avoid any further repair issues.
Robert Kuhn
Mar 28, 2021
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They were very prompt in responding to our service request, our dishwasher was leaking water onto the flooring. They scheduled and responded quickly. Rusted/bad motor and had to order replacement. They gave us a price to supply and installation new motor and we compared the service/motor cost to the cost of replacing the motor to getting a new dishwasher and no contest. We saved lots of money having the dishwasher repaired and it was done pretty quickly. The new dishwasher motor is humming alone fine !
Melanie D. Ludwig
Nov 16, 2018
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I can’t say enough about this company! Professional from the first contact until Carter left. After 6 appointments with another local company.. he diagnosed both my dryer and dishwasher issues immediately. Thank goodness some businesses still have customer service skills as I was starting to lose hope as a recent transplant to the low country🌞
Laurie Hunt
Nov 14, 2018
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We were very pleased by the professionalism and excellent service received from Aurora Appliance. We struggled to find someone who serviced Samsung appliances...until we found Aurora. Heather was very helpful in coordinating the appointment with our schedules and Carter was punctual and very knowledgeable and had our issue diagnosed quickly. He took extra care in disassembling our appliance and explained the process in detail when we had questions. I wouldn't hesitate to call them again if the need arose. Five stars, hands down.
