New Buck Chimney Sweeps

Buyer beware.
The installer refused to make an appointment to install the stove that he ordered for us. After a few weeks of contact with the installer, trying to set the appointment, the man "dropped off the face of the earth." We received no more responses to texts or phone calls.
We had to find another installer, which delayed the installation two more months.
When the box that contained the stove was opened, we found that we received a different model than we paid for (the model we received and the model ordered were nearly priced the same).
The stove top paint had bubbled and rust had

Great people! Super friendly and know what they are talking about and reasonably priced compared to most companies. All around great service. I'll definitely be using them regularly in the future.

I was given an estimate from New Buck. The employee showed up 2.5 weeks later. He said he needed to go get masonry dye. He left & I haven't heard from them since. I left multiple messages. No return phone calls or text. Very bad business!!!

If I could give zero stars I definitely would!! We scheduled a chimney cleaning and inspection for November 24th 2021. I took the day off of work to be home for the appointment which was between 9 and noon. At one o'clock we had yet to see or hear from Newbuck chimney. We called them and left numerous messages and never heard back from them at all!!!!! terrible customer service.

Did not show up for appointment, no call. Later that night a tech called and said the call was sent to the Lancaster area instead of the Columbus area and that someone would come in the morning. Once again no show, no call. No one answers calls and they do not call back unless they think you are some new sucker trying to schedule a job. I don’t understand how they’re still in business. K.R.Rowlands

I’m not one to leave negative reviews, but my experience with this company has been terrible. They repaired one of the two chimneys on a house I purchased and the repairs have failed. I purchased a new home last year and one of the seller’s remedies was to replace a cap on one of the chimneys. They completed this work, however the chimney now… leaks. Every single time it rains water comes into the house and down the side of the chimney. It appears that part of the area they were supposed to seal was missed and there is masking tape still on the chimney. I have called multiple

This is inaccurate because it would not allow NO STARS!!! I do not like it when I am given a 3 hour window and no one shows up. My time is valuable. I do not like it when a company buys out the previous owner and blames them (and Spectrum) for their own poor business practices. The original owners were reliable, reasonable and right on time! The new owners don't seem to exist because they didn't show up, they didn't call, and they made no effort to make amends for their no show. So sad because New Buck used to be awesome. I had heard the new ownership was bad but I like to find out for myself and

I made phone call after phone call, 12 total to get someone to even come look at the fireplace, one appointment after another was cancelled. When someone finally did show up they said they would be back to repair the fireplace the following week. I called them the following Thursday, said they be here Friday night or Saturday morning. No one showed. I texted and they said they would the repairs would be done Tuesday. No one showed up. Since then they do not return calls

(Update #2) Response to owner - I was never contacted by anyone from New Buck, so I am confused to how I refused the use of a lift when that was never offered to me as an option? I was very accommodating with trying to give your company multiple chances with no reciprocation back from your end! (Update 1) to review! Ed one of the owners personally came out to look at my fireplace chase cover and said "wow that thing is up there". He also commented that one of the other owners saw my review and said "he needs to take that thing down"! Ed assured me he would follow up. Two weeks later no response

Had used this co. successfully for years, but under new ownership customer service is nonexistent. Do not recommend. Called, scheduled a firm appointment, day and time came and went; no show, no call. Left at least two phone messages in following days asking what happened and asking for a call back. Crickets. Nothing. Will never use or recommend again. Sad. Old company was always reliable.

Right before my appointment the rep called me and said he didn't realize he was so far away from me till just now. Asked if he could come later that same day. I said "ok" He said he would call later when he was on his way. No call. Next day, no call. End of third day, no call. So I called the company and the person at the office seemed confused as to what to do do when I told her the rep never called never showed, never called, etc. I asked if I could get a new appointment? She got me one. Since she was neither surprised, nor apologetic. I asked, are they sorry for the inconvenience? She proceeded

My family has used New Buck several times in the past and always recieved impeccable service. We did not know it was under new ownership and that explains a lot. We scheduled on line, a month in advance and never recieved a confirmation. I called to verify our date and time was recieved and was told that it was and given a 4 hour window. Like so many others here, our time came and went and I never recieved a return call from the company on our date of service. Like so many others here, I had to take time off work for this appointment as I am a classroom facilitator. If the business is having staffing

Mike and Ed came out and clearly explained the issues and how they would be fixed - I thought. On the day they came out to perform the work, Mike and Ed performed the work on the wrong chimney. After explaining this to them, they went back up and claimed to perform the work on the correct chimney.
However, their work did not fix my issue. There is… still water coming into my chimney. When I called them up, Mike came out to take a look. He then said he could come back and fix it up in about 15 minutes. When I called to schedule, it was a month out. Then I got ghosted. I called and rescheduled

This company has fallen off the map. I once touted them as the best in the business. Now, you can’t get a return phone call—and they don’t show up for schedule appointments.
Sadly, I’ve moved on.
Don’t waste your time.

Scheduled to have our chimney cleaned and they never showed up. we called and left messages with no return call. i finally got someone to answer the phone and was told she would check on it and call me back. no return call. not a great way to run a business.