Custom Air
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Custom Air
As a full-service HVAC and plumbing company, Custom Air & Plumbing has been delivering quality heating, air conditioning, and plumbing services to area residents and businesses for more than 30 years. Because we're locally owned and operated, we focus on providing excellent service to all of our valued customers, including 24/7 emergency services.

Our reputation for honesty and reliability means everything to us. That's why we stand behind all of our work and our products, and we guarantee your 100-percent satisfaction. Custom Air & Plumbing is a full-service heating, ventilation, and air conditioning company. We are proud to have served the residents and businesses of Sarasota and Manatee Counties for more than 30 years.

Custom Air & Plumbing proves every day that it's possible to get quality products at a competitive price. Our reputation for honesty and integrity gives our customers the peace of mind of knowing their HVAC equipment is in good hands. Get started with just one call. We're ready to assist with all of your heating and air conditioning repair and service needs, day or night.
Services
Centrally located on 5338 Pinkney Ave Sarasota, Florida 34233, Custom Air & Plumbing is a full-service HVAC and plumbing company. We are proud to have served the residents and businesses of Sarasota and Manatee Counties for more than 30 years. Our expert service technicians provide residential and commercial services, equipment replacement, design and building services, new construction HVAC setup, and service and maintenance agreements.
When your air conditioning or home heating isn't working properly, you need fast, dependable service. Custom Air & Plumbing is your source for service you can count on every time. Our technicians are highly trained and experienced and arrive in trucks fully stocked to complete most repairs on the first trip.
We want to make it affordable and easy to have your HVAC equipment serviced or repaired. Should you need a new AC installation or a new heater, we'll work with you to stay within your budget. Our knowledgeable staff is ready with the latest information about programs that you can take advantage of to save you money on new heating and cooling equipment for your home.
Custom Air & Plumbing is working hard to be the area's most trusted air conditioning repair and AC installation company. We know that it's frustrating and inconvenient when an air conditioner breaks down, so our goal is to smooth and simplify things for our customers.
Florida's heat and humidity are insufferable if your home's air conditioning system doesn't operate at peak efficiency. While negligence is the leading cause of an AC breakdown, normal wear and tear can also eventually cause a malfunction. No matter the case, Custom Air & Plumbing's service technicians are trained to repair all makes and models of air conditioners, including units made by Trane.
Reviews (10)
Rachel Graeff
Rachel Graeff
Nov 29, 2021
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This company is an unprofessional JOKE. We have a brand new home, 12 visits, 3 new thermostats, and very little communication we finally had them admit that they installed an undersized unit for our home and signed off on it. They have been rude and nearly impossible to communicate. We never received a call to install our new unit. When asked why, we were told by the manager Jason that “I’ve been on vacation for three weeks… I don’t know.” I strongly advise you to go to a different company. You’ll be glad you did.
Jim Andrews
Jim Andrews
Oct 30, 2021
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Company lacks communication between Management and Staff. Service Manager has issues and mistreats the Service Staff which results in high turnover.
Aron Owens
Aron Owens
Apr 19, 2021
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Please tell your technician who drives van #629 to stop being so nasty to people who are just trying to do their jobs. I was ordering at Subway today and your technician came in and was asked by the employee in the store to put on a mask, as it is store policy. This poor guy doesn’t make the rules, he just has to try to get people to follow them.… Your technician claimed he does not have a mask, was beyond rude, and had a nasty attitude about how it would “only take 2 minutes to order a sandwich.” It would have only taken him 20 seconds to go get his mask out of his truck
Nancy Hersom
Nancy Hersom
Jul 17, 2020
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Better customer service. Techs are great. Office staff needs some training on social graces.
Mary Kay Waggle
Mary Kay Waggle
Jun 17, 2019
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Our service from Custom Air is always an A+. We were having air flow problems in our condo and Chad came in and re balanced the vents and Wow we have a nice cool condo.
Elaine Ellison
Elaine Ellison
Nov 20, 2018
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In October, my 2015 airconditioner needed a blower motor . The charge was around $300.Parts we’re under warranty. The $300 was for labor of less than an hour. Later in the month I needed another part covered by warranty. The technician was here less than 2.5 hours and I was charged $603 for the labor. I wrote a letter to the president of the company. The letter was ignored!!! This used to be a great company when Kurtz’s owned Custom Aire. Elaine Ellison
Debi Graber
Debi Graber
Jul 20, 2018
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Joe is amazing. And Mark is also. I was so excited when I found out that Joe was on call when my air went ou. Custom air is lucky to have both men
deborah graber
Ernie Winn
Ernie Winn
Jul 06, 2018
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My Trane AC went out last weekend. I called Custom Air as I have a maintenance contract with them. Julio arrived promptly and quickly diagnosed the problem as a burned out fan motor. A new one was ordered from Trane by Tom, the parts purchasing manager. Even tough the part had to come from Houston, it was delivered in one day and Mike was at my… place the morning it arrived making the replacement and getting my AC up and running great! Custom Air has always come thru for me like this since installing the unit back in 2008. They were recommended to me by an excellent commercial HVAC guy.
Kevin Browning
Kevin Browning
Sep 30, 2017
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Came home from a business trip and walked into a “hot” house. Trouble shooted without resolution. Called the original installers of the system which is Custom Air. Service Technician called me back this morning. His main objective - to talk me out of his services. He succeeded. Just called a different, “reputable” company. Custom Air lacks caring individuals. He did everything possible to make it sound like an inconvenience for him by telling me what he was and wasn’t going to do......
Crystal WAll
Crystal WAll
Sep 16, 2017
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We had our air go down right after power came back on....We called next day and Marc came to our house..he was great. Was very nice and professional and took the time to explain the problem. We were up and runnin in no time...Thank you again Marc and Customair.