Cascade Comfort Service, Inc. is a full-service heating and A/C company located in Shasta County. As experts in climate control, we install central heating & air conditioning systems, ductless mini-splits, furnaces and air conditioners. We also offer 24 hour 7 day a week service. We repair and maintain all brands of equipment, regardless of who you purchased it from.
Whether you're looking to prepare for the next season, build a new home or office or find yourself caught in an unexpected emergency, we give you back control over your climate. We don't make customers, we make relationships. Because of that, we're committed to providing the highest levels of customer service, technical ability and integrity to you.
Whether you're looking to prepare for the next season, build a new home or office or find yourself caught in an unexpected emergency, we give you back control over your climate. We don't make customers, we make relationships. Because of that, we're committed to providing the highest levels of customer service, technical ability and integrity to you.
Services
Cascade Comfort Service, Inc. was founded in 1986. We started out as a heating and air conditioning service company but quickly grew into a full-service HVAC contractor to meet the needs of our customers and community. As our company expanded, we took on projects that originated everywhere from the California/Oregon border to the Sacramento area, making us fortunate enough to be part of the growth of Northern California.
Your comfort is our #1 priority! Cascade Comfort Service was built on the service we provide to our customers. By offering 24 hour 7 day a week service, we are there for you when you need us. Our service technicians are EPA and NATE certified, educated and trained in the latest technology. Our fleet of fully stocked vans and highly trained service technicians are eager to fix your heater and air conditioner right the first time!
Cascade Comfort Service offers a comprehensive heating and air conditioning maintenance "tune-up" on your central heating and air conditioning system. Properly maintaining your heating and air conditioning system helps protect your equipment from malfunctioning and allows it to operate with the highest efficiency possible.
Has your air conditioner ever stopped working in the middle of the summer and you didn't know who to call? Or have you ever been worried about how much it would be to have a service company show up? Have you ever been stressed about how much a repair would be? We took care of all that and created a program that has put hundreds of homeowners' minds at ease.
Home isn't home without the cool comfort of a reliable air conditioning system! Cascade Comfort is a local air conditioning company that specializes in maintenance, repair, replacement and new installations. We have the experience required to work on any make and model of equipment. For new installations, we are proud to offer equipment from Bryant as their Factory Authorized Dealer.
Reviews (21)
Kay C.
Nov 29, 2021
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Very professional and helpful! Tech came out to fix heater, quickly found the issue and was able to do a temporary fix while he ordered the part so we’re not left without heat! He even showed me what was broken, answered all my questions, and assured me it would be fixed asap.
The Tech even came out after hours to accommodate our work schedules and epileptic dog (she can be set off by strangers). Very personable as well, talked about family and travel! SUPER IMPRESSED and HIGHLY RECOMMEND!!!!
The Tech even came out after hours to accommodate our work schedules and epileptic dog (she can be set off by strangers). Very personable as well, talked about family and travel! SUPER IMPRESSED and HIGHLY RECOMMEND!!!!
Karl Karl
Sep 22, 2021
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Michael C.
Sep 13, 2021
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I used Cascade Comfort for over 10 years, until recently. We had problems with our AC compressor making a VERY loud noise. After the second time it happened, Cascade replaced the compressor and said if it happens again, let us know, and we'll replace the entire unit. Well, it happened again and, as you can guess from my rating, THEY LIED! I was told the unit wasn't making the noise when the tech arrived so there was nothing they could do.
I am SO disappointed in the owner Andrew Dempsey. I called twice to complain and express my concerns about the integrity of his company and his technicians
I am SO disappointed in the owner Andrew Dempsey. I called twice to complain and express my concerns about the integrity of his company and his technicians
Heather Draper
Aug 28, 2021
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Positive: Professionalism, Quality, Responsiveness
The few times our unit has gone out haven't been that bad because of Cascade! They've been able to get to us within a few days of reaching out, even in the middle of a heatwave. The techs have been so professional and pleasant. I definitely recommend them!
Service:Â AC repair
The few times our unit has gone out haven't been that bad because of Cascade! They've been able to get to us within a few days of reaching out, even in the middle of a heatwave. The techs have been so professional and pleasant. I definitely recommend them!
Service:Â AC repair
Laura Shaskey
Jul 24, 2021
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We scheduled air duct cleaning after we had completed some remodeling work on our home. John was very professional, brought all the right tools for the job, and used negative air pressure methods. We have experienced a few scams in the air duct cleaning industry in the past. It was truly refreshing to see our ducts cleaned properly and thoroughly.
Kathy Stevens
Jul 18, 2021
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Terrie S.
Jul 03, 2021
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Of course my ac died Friday July 2nd at 7p. I called Sat am and they sent Corey who knew how to service my 32 year old ac. Even my dogs liked him! It was hot in the attic. He luckily had the same motor in his van. He was worth the holiday pay rate! Now my dogs and I can relax this holiday weekend! Thanks Corey!
Debbie D.
Apr 30, 2021
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I absolutely love doing business with a company that schedules a maintenance app't, calls 30 minutes prior to say they are in their way, shows up on time and charges exactly what was quoted over the phone. Matt was friendly, professional, thorough, explained everything and was obviously knowledgeable about my aging A/C unit. He went out of his way to be helpful. I couldn't ask for a better experience.
Amy Agle
Sep 12, 2020
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After three years in our house, spending crazy high-dollar amounts to REU each month to NOT have a cooled house, Andrew and his team came in and diagnosed our a/c problems, giving us several options for fixing the issues. There was no pressure at all in which way to go, and after choosing the option we felt was best for us, we FINALLY have the… wonderful, cool air we always wanted. Hands down, Cascade is the best of the best. Amazing work, and the best customer service we have ever encountered in Shasta county. Thank you SO much, Andrew and team!!! We are COLD and happy. :)
Biofear
Sep 22, 2019
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The technician came out and listened to me. Donovan asked me what his purpose was of coming to my home. I informed him that I have allergies and they were acting up excessively. Donovan w
Arrived at my home exactly when he said he would. He assured that he would take care of the job. I was given a clear price and a clear outlook of the process that was going to take place. these guys explain everything and they are upfront and honest abt time and price. It's really great when someone does a thorough job and helps the environment. I will use these guys in the future for sure. thanks Donovan
Arrived at my home exactly when he said he would. He assured that he would take care of the job. I was given a clear price and a clear outlook of the process that was going to take place. these guys explain everything and they are upfront and honest abt time and price. It's really great when someone does a thorough job and helps the environment. I will use these guys in the future for sure. thanks Donovan
Ben S.
Jul 19, 2019
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Last update: I wrote this review with the hope that I would find myself increasing it based on how the situation was handled. Often it is not whether there was a problem but how it is resolved that matters. 7/23 I returned a call from Andrew. He told me he was displeased with my yelp posts/updates and because of this was not comfortable sending anyone back out [to complete the repair they started]. I let him know that I have taken care to ensure everything I have posted was factually true or was stated as my opinion/perspective of our interactions, as it should be. I was unhappy that I was being
Rebecca D.
Jun 04, 2019
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Just spoke with Kate at Cascade Comfort. They're highly recommended and currently busy with prior commitments so she was willing to provide me with another quality repair service as our air conditioning unit is out and they are booked. I always think highly of a company who not only provides friendly, professional, quality service on the phone (I'm a switchboard operator), but who is also willing to think of their customer first and, if they are booked, refer to another reputable business for service. I will definitely remember our conversation today, Kate, and call your company in
Charlie Z.
May 28, 2019
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An honest review.
Sales was on track with problem solving, unit recommendation, availability and prompt installation. During the installation process we encountered problems with damage to our home. The damage, holes in the side of our home and over cut sheet rock for registers, could have been avoided with better communication from the installer to myself (we didn't authorize holes in our stucco) and better communication between the installer and his helper (holes cut wrong size and crooked). Having said all that was to tell you this, you never know how good a company is until you have a
Sales was on track with problem solving, unit recommendation, availability and prompt installation. During the installation process we encountered problems with damage to our home. The damage, holes in the side of our home and over cut sheet rock for registers, could have been avoided with better communication from the installer to myself (we didn't authorize holes in our stucco) and better communication between the installer and his helper (holes cut wrong size and crooked). Having said all that was to tell you this, you never know how good a company is until you have a
Barbara Hanan
Mar 05, 2019
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When our heater went out I called several repair services. Due to all the storm damage I was told it would be at least 2 days before anyone could help us. It was our only heat source. I was finally able to reach Cascade Comfort who told me they were extremely busy but would send someone at the end of the day. True to their word, at 4:45 pm they… arrived. Their technician Cory found the problem immediately and even had the parts in his truck. We had heat within 20 minutes! We would highly recommend Cascade Comfort Services.........5 star service. Thank you Cory.
Mary D. S.
Apr 23, 2018
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A few years back we had an HVAC system installed in an older home on the West side. Rick (owner) oversaw the installation and as I then lived in the Bay Area he kept in constant contact. We have had Cascade Comfort service for our four rentals (w/two installs). We've since moved back into the area and bought a home with an AC system and a heat exchanger. The heat exchanger has had constant problems and the home warranty with fly by night service was worthless. Cascade Comfort has kept the system up and running (it has had it's problems) and have come back to double check on it. This
Cassandra C.
Aug 01, 2017
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Of course on the hottest day of the year our Air Conditioner died (117 degrees). Cascade Comfort whom we've used for years was amazing to squeezed us in the next day! That is pretty much unheard of in this busy season. Thank you for coming right out!
Riley our repairman was on time, very informative and quite quick! He had us up and running in 30 minutes which is such a blessing. I can not tell you how happy we are to be up and running again!!! Thanks Riley!!!
Riley our repairman was on time, very informative and quite quick! He had us up and running in 30 minutes which is such a blessing. I can not tell you how happy we are to be up and running again!!! Thanks Riley!!!
K. O.
Feb 08, 2017
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Avoid this company, especially for A/C cleaning. and especially if you are sensitive to dust and allergens.
They will clean your A/C vents with something called a rotobrush. it basically pushes dust around and "vacuums" but has a very limited range. they do not perform negative pressure cleaning. so if there are dust and debris deep inside your A/C duct, this company will not get it out. actually, I honestly believe that they made it worse by agitating whatever was inside the ducts, because my family and I have been coughing more and more since they came by for the "cleaning"
They will clean your A/C vents with something called a rotobrush. it basically pushes dust around and "vacuums" but has a very limited range. they do not perform negative pressure cleaning. so if there are dust and debris deep inside your A/C duct, this company will not get it out. actually, I honestly believe that they made it worse by agitating whatever was inside the ducts, because my family and I have been coughing more and more since they came by for the "cleaning"
Sabrina S.
Jan 26, 2016
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William T. B.
Oct 14, 2015
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Absolute 10/10! We just had our old system removed and a new system installed, even though our house is older and they ran into some problems (with the house and the roofers that they had to coordinate with!). they were very professional about it and made sure everything was installed right and worked right. chris and Riley were our technicians, they showed up on time, worked hard, and were very polite. they even did some work that the roofers were supposed to do without batting an eye. Definitely one of the most professional outfits we have had work on our house! Highly recommend!
Jene C.
Apr 07, 2015
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Peter D.
Aug 15, 2014
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I came home from a business trip to find my AC "broke".
I had recommendations for Cascade Comfort.
I called them at 8:00 PM at night. They were on call and there within the hour.
The problem was identified and solved in about an hour.
I am very happy with their service and will be signing up for a maintenance contract because of it.
I had recommendations for Cascade Comfort.
I called them at 8:00 PM at night. They were on call and there within the hour.
The problem was identified and solved in about an hour.
I am very happy with their service and will be signing up for a maintenance contract because of it.
