Wood Heat

I purchased this beauty (Tiara II Large Cast Iron DV Gas Stove) from WoodHeat, Easton. My salesman, Scott Thompson, was very thorough in his overview of this product to assure it met my needs. He also searched for the best available price. Now here is the best part...even though I used an independent installer, Scott coordinated the pick-up of the stove by my installer & followed up with me to assure the installation was occurring. I'm very pleased with my purchase & Scott's thoroughness.

No expert help, even with all the Saturday staff trying. They couldn't specify the size of a door gasket for a stove they are a dealer for. After waiting 10 minutes, I took over and got the part. Lucky I had cash, too, as they couldn't accept any credit cards. Hope you have better luck!

Purchased a pellet stove insert in August. Install was in September. Have used it for two weeks and it quite working. Spoke with service and followed their diections and nothing. They said they would come out Nov 30th. No one from service or management will return my calls. This has been a terrible experience and would advise anyone not to do business with this company.

When my pellet stove was installed wood heat only placed the liner in the chimney halfway. That is a code violation and I could have a fire. When my chimney was cleaned, it was discovered. The chimney cleaner recommended me not using my pellet stove until I place a liner that goes up the entire chimney. I am contacting the better business tomorrow. Very unhappy and would not recommend.

My friend Linda Williams from Bethlehem had gas fireplace installed and she is in LOVE with it. The Quakertown store staff were very helpful start to finish.Would recommend to anyone.

These guys aren't selling pellets by the bag anymore. Northampton Seed Company on Georgetown Road, Nazareth, PA sells
them by the bag, the 1/2 ton and ton.
Replying to Todd: I've bought two stoves (pellet and a Jotul ga from you and almost a third. You've sold pellets by the bag for years. But, thanks so much for your reply.

I called in Aug. about having my unit serviced. I was told it would take a few months to come since I purchased my house from a builder & he didn't buy the unit from them. Then finally called back a month later. I was given a service & repair date for one month later. The day before my scheduled repair & service I got a phone call saying my appointment was canceled & that they weren't sure when they could fit me in again....maybe Dec. The woman on the phone was rude & not helpful at all which her attitude aggravated me very much. Instead of trying to help she hung up on me!! Awful service if you

Purchased a stove here. Stove ran hot from the get go and constantly got too hot. They told me I didn't know how to operate the unit. Finally , after calling repeatedly, they came out to inspect the unit. They said nothing was wrong with it and I didn't know how to use it. Stove continued to run so hot and uncontrollably (literally glowing red) I called in Jotul North America to help. They walked me through the process. Turns out I had a crack in my stove from day 1. I had to pay to fix it myself and do the work myself. Stove was only a year old. Needless to say, I won't do business here again

You may sugar coat my review all you'd like. The fact remains I bought a supposedly brand new stove & it has not worked properly...had two tech visits...changed out NEW PARTS & it still does not work as it should. I have oil heat at home, which I usually fill up once a year because I use the pellet stove as my supplemental heat source, I am due for a second fill up already! Which will cost me an additional $450! My electric bill also went up to over $200 in a month because I have to use my electric heaters!!! This is my most expensive winter!! I thought this $2000 purchase was going

Met Dave and the crew, discussed our needs in our new home. Gave them our vision, they steered us to the perfect stove for us. After we installed the new Travertine stone hearth, Dave's crew did the install perfectly. They took all the precautions to insure our walls, carpets and floors did not get dirtied or damaged, then vacuumed up after removing all the component boxes and hardware. The stove draws beautifully, looks fantastic and warms the house exactly as they told us it would. We could not be happier.

Just had my Natural Gas fireplace insert installed by Andrew and Victor. They were both very professional and answered all my questions and walked me through all the operating instructions. I would definitely recommend to all my friends.

I initially posted a negative review of Woodheat. I was a disgruntled stove buyer that had some issues with a stove I paid top dollar for. I changed my review because Dean and Woodheat made sure ALL parts that were left to be repaired were fixed and taken care of under warranty. Todd and his helper came by twice to take care of me and get my stove back up and running. I can't say enough good things about Todd and the helper that came by and made sure things were replaced and fixed correctly! Now I have my stove back!!! Thanks for the help!

Unbelievable.

My wife went in to gather info as we have Justen moved to the area and want to add a fireplace.

The salesman couldn't have been any less helpful. This man would not answer direct questions regarding prices and wouldn't let her have any of the preprinted materials.

Our prices change all the time. Depends what you want and other in appropriate dialog from the salesman. Even when my wife pointed out a floor model she couldn't get a straight answer. Even after complaining he wasn't helpful he continued to be evasive.

Feels a little like a bias not to

About the owners comment.Your business is to sell pallets stoves not pellets from what I read you really don't do a good job on your stoves and like I said give me the money upfront for pellets I will go in business selling pallets with no upfront fees like you said you're doing it for courtesy for people where's the courtesy it that they have to put money out before they receive the pellets

I understand matching an address by checking an ID. Needing to be entered into your system is purely wasting my time. I travel every week for business and don't need to be in anybody's "system" to use a credit card. It adds no security for your customer!

FINAL UPDATE: After personally calling our Mayor and Zoning Official, we finally have the stove installed and working on Feb 4. My conclusion...if you care about fair customer service, or getting your stove in less than 2-3 months, don't purchase from WoodHeat!!!

UPDATE: It is now January 30th and NO STOVE YET! I spoke to the permit office and the girl said that Woodheat filed the application on Dec. 24th...One full month after I paid in full. She said she would put our file on the inspectors chair, and that she often fields calls from upset WoodHeat Inc. customers. They take the money

WARNING!!! Do not do business with this company. They took all of our cash up front ($7000+) for a unit that we had purchased in the summer of 2012. Winter is half over.... and they are still not done!

"TIM" the sales guy came to our location to inspect the place. Not to get too technical, he said that we were good for the install. So he sets up a date for the install (in a month!). When the installers come, they tell us the the chase base box is too low.

They told this after we had rebuilt the entire fireplace with stucco on the exterior. We had specifically had asked TIM to make

We visited here to ask some specific questions about a fireplace so we can learn what we need to know about adding a fireplace during a renovation. The staff was welcoming and friendly upon entry, and were exceptionally helpful in answering all of our questions and educating us about fireplaces.