BFS has designed the Silver Plan to cover all your A/C and major appliance repair and service needs. BFS has designed a 20-40 point routine A/C Maintenance Plan that will help your equipment last longer, work more efficiently, and lower your monthly utility bills. Just as your vehicle needs routine maintenance, so does your household equipment.
With regular maintenance, your equipment will last longer, perform better, and operate more efficiently. Through our local service centers, our company employed technicians will provide efficient quality while standing by our BFS mission: "To keep your family comfortable by providing exceptional service through hard work and treating our customers like family."
With regular maintenance, your equipment will last longer, perform better, and operate more efficiently. Through our local service centers, our company employed technicians will provide efficient quality while standing by our BFS mission: "To keep your family comfortable by providing exceptional service through hard work and treating our customers like family."
Services
It all started when the president of Broward Factory Service/ BFS Home Warranty, Crockett Herd, was working as an electrician from 9-5 and taking advantage of any overtime opportunities he was offered to support his family. It was at this time, in 1973 that Mr. Herd had the idea of branching out and providing complete household services to families in the Broward County area.
Q: On mild winter days my furnace runs in short blasts and my home alternates from being too hot to being too cold. How can I fix this?. A: There are many factors that come into play when determining the cost of your central air conditioning system. When it comes to an air conditioning system, aside from choice of the unit, model and size, and important factor is to have it installed properly in order for it to work as it should.
Throughout the South, families like yours have more than your fair share of sweltering summer days - and often even melting hot nights. So while a 2011 Department of Energy report states that the average family spends 10% of their energy expenses on home cooling, you can be sure that your percentage is even higher.
Reviews (21)
Ken Urbanski
Sep 18, 2021
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We have been a Broward customer for many years and have been very satisfied with their quick response to our calls and for their very fair price. We have always warranteed all of our appliances, however now our major appliances are waranteed by the manufacturer because they are all new. We would not hesitate to go back to Broward in the future.
I. W.
Sep 03, 2021
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Signed a contract to install a new AC unit in my condo. They helped get the permit. The day before the scheduled service they canceled. Then they came a day later, about 2 hours late, and never finished the installation. They rescheduled a week later. Never showed up and never contacted me. Unreliable, unresponsive, inconsiderate. Just don't use them.
Very disappointed
One star is too high of a rating.
Very disappointed
One star is too high of a rating.
Len Rodkey
May 29, 2021
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I have been a customer for many years and the decision to be a Broward Factory Service customer is one of the best decisions I have ever made. I almost have all appliances that I can possibly have under the plan and it gives me peace of mind. The technicians are great and responsive.
Services: AC maintenance, Repair refrigerator / freezer, Repair oven, Repair washer / dryer
Services: AC maintenance, Repair refrigerator / freezer, Repair oven, Repair washer / dryer
H. A.
May 20, 2021
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Erez Kreitner
May 18, 2021
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JoAnn Xiques
May 07, 2021
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Positive: Professionalism, Quality, Responsiveness
We have been with Broward since 1999. Broward was always there for us. Even came on New Years Day. Shawn and Colleen the best. Thanks Broward
Services: Repair stove / cooktop, AC maintenance, Repair dryer, Repair washer, Repair refrigerator / freezer, Install AC, Repair dishwasher, Repair stove / cooktop / oven, Repair AC, Repair washer / dryer
We have been with Broward since 1999. Broward was always there for us. Even came on New Years Day. Shawn and Colleen the best. Thanks Broward
Services: Repair stove / cooktop, AC maintenance, Repair dryer, Repair washer, Repair refrigerator / freezer, Install AC, Repair dishwasher, Repair stove / cooktop / oven, Repair AC, Repair washer / dryer
Gary Stone
Apr 26, 2021
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Diane C.
Feb 26, 2021
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I guess I'll be just another unsatisfied customer of Broward Factory Service. Do not choose them for your home warranty repairs. They take weeks to come out to your home only to look at your appliance and let you know that they'll need to order parts that will take more weeks to get in. They will make you take time off of work and then not show up for their appointment, and then put you at the end of line to get you rescheduled. They admit all their customers are unsatisfied and that I'm just another one.
Alan J.
Dec 15, 2020
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They will do everything and anything
"NOT " to repair/replace what they are suppose to even if you have the GOLD REPLACEMENT PLAN!!!!!! I always had to fight with them to do the right thing!!! I had 3 contracts with Broward Factory Service and I no longer do business with them . I have saved thousands of dollars just doing scheduled maintenance and doing repairs/replace appliances as needed . Do not walk away, RUN !!!!!!
Disappointed Customer, AJ
"NOT " to repair/replace what they are suppose to even if you have the GOLD REPLACEMENT PLAN!!!!!! I always had to fight with them to do the right thing!!! I had 3 contracts with Broward Factory Service and I no longer do business with them . I have saved thousands of dollars just doing scheduled maintenance and doing repairs/replace appliances as needed . Do not walk away, RUN !!!!!!
Disappointed Customer, AJ
Barbara P.
Jul 09, 2020
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Had this service for 10 years. Solely because I don't call them often. Only efficient thing about the company is Michelle. Apologies and any hope for real service is left to her. Constant need to come back, reschedules, promises and excuses. 1200 high end unit property on the beach and they still cant figure out what models I have in advance so I don't lose a day waiting every time; then they come,(maybe) write down model and serial and have to come back. Over $600. for replacement contract that doesn't replace. Offered $150. after trying to fix dishwasher 4 times. The worse
Charles H.
Jun 29, 2020
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About two years ago both ovens in the apartment that we rent broke down. Our landlord has a contract with BFS and so we have non control over who does repairs at our apartment It took Broward Factory Service 2 MONTHS to get the ovens repaired. Recently they broke down again. This time it took 6 WEEKS to get them repaired. They rarely show up in the time-frame that they tell you and on ocassion don't show up at all. You take a day off of work to get your appliance fixed and then have to take another day off because THEY can't make it..... We just called last week becuase the dishwasher
Patient P.
Oct 10, 2019
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Beware!!!!! Scheduled a/c repair. Tech shows up and states he will not do the repair as it is too difficult for one person. He calls office, then states there would be a $695.00 charge to do the "normal covered repair", he was hostile and belligerent. Office staff, knowing a/c is out of freon, states, "have a wonderful day". Manager Steve Ferguson is rude, argumentative, and states do you want a refund of the policy? (Have policy 3-4 years with minimal repairs) Regional Manager, Larry Herd states the owner is my brother. Sarah (Herd) who responds to online complaints states
Kevin L.
Sep 13, 2019
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Right now this service has 1.5 stars. I saw one 5-star review just before I selected to place my review.
I can't see how these 5-star people see this company as "As good as it gets!" They haven't experienced the TURMOIL my family has!
We've been paying a LOT OF MONEY annually for a service that delivers POOR SERVICE!
We bought all new appliances within the past couple of years and, of course, there's little that can go wrong with "NEW!"
Our Air conditioners are about 20 years old and they are breaking down on a regular schedule.
The upstairs A/C usually
I can't see how these 5-star people see this company as "As good as it gets!" They haven't experienced the TURMOIL my family has!
We've been paying a LOT OF MONEY annually for a service that delivers POOR SERVICE!
We bought all new appliances within the past couple of years and, of course, there's little that can go wrong with "NEW!"
Our Air conditioners are about 20 years old and they are breaking down on a regular schedule.
The upstairs A/C usually
Bella R.
Aug 12, 2019
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Peter was awesome! Its a good thing we asked for different tech than that Rod guy. He is lazy and do a very quick assessment on the trouble ticket, he does not fix the problem instead blame it on something that would not cover your appliance. Ask me about our toilet issue trouble tix.
Back on the good note-Peter took his time to tackle our fridge issue. He is very detail oriented and work thoroughly. He did not just fix the problem he also took the time to test his work multiple times and made sure that our fridge is working back to its normal functions. If you are subscribes to this company for
Back on the good note-Peter took his time to tackle our fridge issue. He is very detail oriented and work thoroughly. He did not just fix the problem he also took the time to test his work multiple times and made sure that our fridge is working back to its normal functions. If you are subscribes to this company for
Freddie F.
Jul 23, 2019
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Lynn C.
Nov 20, 2018
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Buyer beware!!!!! I was a customer of this company for years and then started to review the number of times (rare) that I called for service and had anything done that was covered under the service agreement. Whatever needed service always needed something that wasn't covered under the agreement which meant more out of pocket expense.
Advice: save your money and open a special account to cover repair costs through a reputable company. (Not this one) They are by far only looking for ways to rip off the consumer and make additional revenue for their company.
Advice: save your money and open a special account to cover repair costs through a reputable company. (Not this one) They are by far only looking for ways to rip off the consumer and make additional revenue for their company.
Angela S.
Oct 09, 2018
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I have had my service contracts in Broward county with Broward Factory Service since 2010. Office personnel is amazing - Michelle is the best- She is a big reason I have kept my contracts after all these years! I All of the techs who have come to my apartments to do repairs have been very pleasant, kind and very knowledgeable. Always see the same guys! (which is a good thing) They get the job done and done quickly ... they always show up when they say they are going to be there... I ask for a 30 minute call before - so I'm not sitting around waiting or missing work! 5 stars!
James Y.
May 30, 2018
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Absolutely horrible service. Called today. Weather forecast is 100+ for next three days. BFS can get to me Monday (four days)!
I can call if the outside temperature reaches 98 degrees. If it is after hours I can leave a message.
Wonderful. A BFS guy was here less than two weeks ago for a complimentary AC check. I guess he broke something because now AC is blowing HOT. At least he gave me an estimate for a whole new unit (more than $5000!)
It's better for BFS bottom line if they sell a whole new AC system, not do warranty repairs like THEY ARE PAID TO DO!
AC Check is a SCAM to sell
I can call if the outside temperature reaches 98 degrees. If it is after hours I can leave a message.
Wonderful. A BFS guy was here less than two weeks ago for a complimentary AC check. I guess he broke something because now AC is blowing HOT. At least he gave me an estimate for a whole new unit (more than $5000!)
It's better for BFS bottom line if they sell a whole new AC system, not do warranty repairs like THEY ARE PAID TO DO!
AC Check is a SCAM to sell
Steve A.
Dec 19, 2017
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So far I haven't been able to have an experience to actually speak of other than the office personnel and the non-responsiveness of what they say that they're going to do.
In today's world many people work and when they give you a window from 8:30 to 12:30 or from 12:30 to 5:30 it's very hard for working people to stay home and wait that long when they agree to give you an hour's notice but failed to call only 5 minutes notice it's hard to actually get to your service appointment.
And after rescheduling many times and actually working with them when they tell you
In today's world many people work and when they give you a window from 8:30 to 12:30 or from 12:30 to 5:30 it's very hard for working people to stay home and wait that long when they agree to give you an hour's notice but failed to call only 5 minutes notice it's hard to actually get to your service appointment.
And after rescheduling many times and actually working with them when they tell you
Bill S.
Nov 26, 2017
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Dennis S.
Sep 22, 2017
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If there was a spot for NO stars, that would be my rating. Once these people have your money for the yearly contract,
Good luck getting them to show up.
My air conditioner has been out of three weeks now. They have offered every excuse you could think of, including only in our area on Tuesday and Thursday, and calling the wrong customer, among others.
This will be the last time I will sign a yearly contract with them.
Signed,
Overheating customer
Good luck getting them to show up.
My air conditioner has been out of three weeks now. They have offered every excuse you could think of, including only in our area on Tuesday and Thursday, and calling the wrong customer, among others.
This will be the last time I will sign a yearly contract with them.
Signed,
Overheating customer
