Pacific Coast Sauna & Spa has been a full service hot tub provider for the San Francisco Bay Area since 1999. We are a sauna and hot tub store, and your source for purchase, installation, and maintenance of the Marquis line of hot tubs. We sell Marquis Hot Tubs and Finnleo Saunas. Both of these brands have a reputation for durability and customer satisfaction.
The owner, Ryan Stein, has logged over thirty years in the sauna and hot tub business, and will personally see to it that your needs are a top priority. We provide hot tub service and maintenance for a wide variety of makes and models, and take our five star customer service reputation very seriously. Explore our site to learn more about our services and products, or Contact Us in order to discuss a customized solution for your hot tub and/or sauna needs today!
The owner, Ryan Stein, has logged over thirty years in the sauna and hot tub business, and will personally see to it that your needs are a top priority. We provide hot tub service and maintenance for a wide variety of makes and models, and take our five star customer service reputation very seriously. Explore our site to learn more about our services and products, or Contact Us in order to discuss a customized solution for your hot tub and/or sauna needs today!
Services
While many competitors use regrind in their foam cores to save them money during production, Sunstar uses only virgin foam cores to save you money and provide you a stronger, more durable, and more energy-efficient cover. Our exclusive, proprietary plastic is more effective than what other manufacturers typically use.
Please contact a member of the Pacific Coast Sauna & Spa team today with any questions, comments, or various other inquiries which you may have regarding any of the professional services offered by our company. We also invite you to contact our team via the following email contact form in order to schedule an onsite service estimate for your spa and/or sauna needs.
Reviews (10)
Vic
Sep 19, 2020
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I know I'm not supposed to trust a salesperson, but the owner Ryan seems genuine, honest, and upfront. I remember learning in my business class: "Best way to sell something; don't sell anything. Earn the awareness, respect, and trust of those who might buy." This seems to be the philosophy that Ryan embraces. On my end, I did trust, and then verified by communicating with multiple dealers in the area. My takeaway: Ryan's customer service was by far the best.
Ryan patiently talked to my partner and me about hot tubs. As a first-time hot tub owner, I feel like I'm in good hands. Ryan definitely
Ryan patiently talked to my partner and me about hot tubs. As a first-time hot tub owner, I feel like I'm in good hands. Ryan definitely
Burkhard Huhnke
Sep 11, 2019
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I was wondering if I should just order from Costco or from PCS&S. I can tell you, it’s really worth it to go with them. The service is just unbelievable fantastic. Ryan responds on SMS within minutes. You get any information and support immediately, from programming the interface, spa treatment or any service around maintenance. I’m very, very happy. Thank you !
Eric Liu
Jan 08, 2018
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I wasn't able to buy a hot tub from Ryan because the Marquis' just didn't fit our bodies, but I REALLY WANTED TO. I'm going out of my way to write a review because in our months of searching, Ryan was the most helpful, responsive, and just plain amazing hot tub guy by far of anyone we worked with. Please trust that you are in good hands with Ryan.
P. M.
Jul 20, 2016
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My wife and I had purchased a spa at the local fair and when it was delivered it done by Ryan and His team. They took every precaution and spend a few minutes with me on the care and how to use the spa. He is also the person I can call and trust for my chemical. When I moved I had cracked some pieces and once again I called Ryan and His team and they showed up figured out what was needed and ordered everything and was back to replace the parts in no time. I have had no issues with Ryan or Pacific Coast Spas. I would use him for my next purchase.
John Trobough
Jan 21, 2016
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These guys were great! Things are so, so busy.. that getting "solid contractors" and "vendors" for your project is tough. They designed a GREAT sauna... advised my contractor on how to install (given they had never done one)... let me return a door we had designed in, once we got on site and saw it could not be accommodated as planned. A few months later I had issues with the heater, they came out and looked at it and meet my contractor and fixed it on the spot (my contractor had connected it incorrectly). Really great service... highly recommend Ryan and the team. My project given the sauna size
Guy Shochat
Nov 26, 2015
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I am writing regarding spa repair services. I have a huge older spa and have had a great deal of frustration with other maintenance and repair services. Ryan is amazing and has kept me from having to do an expensive replacement for years keeping this old beast running perfectly. He travels all over the Bay Area to fix tubs so don't be surprised if he is busy for a few days but that said often comes amazingly quickly and even talks me through some things over the phone. He is honest, thorough, and dependable. No upsell, no bull, and has a deep knowledge of the engineering of tubs so that he can
Jamie Carlson
Sep 19, 2015
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We had an excellent experience buying our hot tub from the folks at Pacific Coast Sauna and Spa. From our first meeting with Ryan at our house to our first dip into the new hot tub on our deck, we couldn't have asked for better service or a better product.
Their knowledge and professionalism helped us visualize the project and choose just the best tub. The installation went smoothly and Ryan was there to make sure everything was just right and that I understood how to care for the tub.
At every step of the project, they took a personal interest in us and we felt like we could call them at anytime
Their knowledge and professionalism helped us visualize the project and choose just the best tub. The installation went smoothly and Ryan was there to make sure everything was just right and that I understood how to care for the tub.
At every step of the project, they took a personal interest in us and we felt like we could call them at anytime
Marissa North
Jul 30, 2015
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When we bought our home, we didn't think our hot tub worked at all. Ryan came out to check it out and we were happy to find out that it just needed a new filter, new cover, and to be cleaned up. He had us up and running in no time. Not only did he fix our hot tub, but he also fixed the latch on my gate that was hanging off by installing a screw. That showed me that he truly cares about his clients and goes above and beyond. I feel like Ryan is very honest and doesn't charge for things that aren't needed. Whenever we have a problem, he quickly comes over to our house and get things taken care of
Richard
Jul 27, 2015
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If this is your first spa purchase or replacement, you know it's a big dollar investment. You can research manufacture's consumer ratings and narrow down the choices. However, you still need to be sure you are dealing with a business that is trustworthy, experienced, established and is committed to customer satisfaction. Pacific Coast Spas, owned by Ryan meets all of that criteria. When I needed to replace my 14 year old Marquis spa, I checked out other manufacture's retailers, and was not impressed. It was similar to the experience of buying a car from a dealership. They were not interested in
Austin Balk
Jul 02, 2015
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Ryan has always been super responsive, professional, and engaged. He does quality work at a reasonable price and he will make sure that it is done right. He's also willing to share his knowledge and teach me about what he's doing, one of the marks of a true professional, in my opinion. Plus, he is just a good guy. A solid and very much needed resource in the area. Thanks, Ryan!
