At Bachmanns Pools, Spas and Saunas, we sell and service the best above ground pools, in ground swimming pools, hot tubs, used indoor and outdoor swim spas and saunas in the Madison area. Our high quality brands include Hot Spring Spas, Radiant, Endless Pools Fitness Systems, and Finnleo and Helo Saunas, Steam and Infrared.
Our main service areas are Madison, Brookfield, Fitchburg, Sun Prairie, Middleton, Janesville, DeForest, Verona, Stoughton, Waunakee and other fine areas of Wisconsin. At Bachmann Pools & Spas we understand that we are in the service business, and that our ability to provide excellence in customer service is a direct result of the level of training and the desire of each employee to go the extra mile for our customers.
Our main service areas are Madison, Brookfield, Fitchburg, Sun Prairie, Middleton, Janesville, DeForest, Verona, Stoughton, Waunakee and other fine areas of Wisconsin. At Bachmann Pools & Spas we understand that we are in the service business, and that our ability to provide excellence in customer service is a direct result of the level of training and the desire of each employee to go the extra mile for our customers.
Reviews (15)
Heather Pinske
Jan 15, 2022
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Had a wonderful experience purchasing our Envoy Spa from Bachmann. Neo was great to work with and took care of all our needs. She was always available to us and helped us in many ways to have a successful install and set up. Delivery crew was very professional. Highly recommend buying from Bachmann. We love our new Spa!
Jerona Rykunyk
Jan 01, 2022
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Purchasing a new hot tub spa is a big financial investment. To do it right, it is far more important WHERE you buy than WHAT you buy. The initial process setting up your tub takes time and guidance, even if you are an experienced owner. Neo, my salesperson and set up guru, has been with me every step of the way. I never would have been able to navigate the correct set up without her help. She responded within less than a half an hour every time I had a question and guided me through what I needed to do. She has been fantastic! The delivery/set-up crew contacted us before they came. They were on
Patricia Moore
Jan 01, 2022
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Bachmann Pool and Spa went above and beyond our expectations! From Chandler on the sales floor to the 2 gentleman that delivered our hot tub, they were all very professional! The men that installed and set up the hot tub went above and beyond what they had to do! Chandler even called to make sure that we got it running and the chemicals all OK! I am sure that any questions I may have in the future will be answered by this wonderful team!! You won’t be disappointed!
Sandra Ramsfield
Oct 27, 2021
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Doug, Chandler and Josh(contractor) made the whole process easy for us, in deciding to buy. This was the most fun, easy and streamlined service from beginning to end! We thought this process would have been harder and longer than it was. We are extremely happy with the turnout and knowledgeable information you all provided. You answered all questions (even ones that were probably common sense) and never made us feel stupid. We have already enjoyed swimming twice this season! we have provided Doug’s and Josh’s card and your name to two people who were curious about looking into a pool too. We
Timothy Gomez
Oct 16, 2021
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We purchased a spa from Sam at Bachmanns and have been really pleased all along the way. It took several months for delivery due to backlog of orders, but once received our tub was installed without a hitch. Upon filling we have had all our questions answered by Sam and others at Bachmanns. The tub is amazing (Hot Springs Grandee) and the salt water system has worked perfectly so far. I highly recommend it.
Holly Walker
Sep 15, 2021
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Chandler was amazing to work with. She is extremely knowledgeable and patient with us making the decision on what tub would be best. She made our buying process very easy. After we received our tub, she has worked with us to get the water balanced and answering what ever questions we have. Highly recommend Chandler and Bachmanns if you are looking for a hot tub.
Lisa Pantelopoulos
Aug 23, 2021
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We bought our hot tub Aug 2020. It was finally delivered June 2021. We had no issue with delays with what was going on. It was the lack of communication and responsibility to keep us updated. We shouldn't have to call and be put off or ignored. Even the manager wouldn't return a VM.
The delivery was smooth and team professional. We were handed a bag of chemicals and told to put the chlorine and mineral cannisters in the bracket. We received no instructions or guidance on how to care for and maintain our hot tub. After reading manual, we went to another dealer who guided and helped us figure it
The delivery was smooth and team professional. We were handed a bag of chemicals and told to put the chlorine and mineral cannisters in the bracket. We received no instructions or guidance on how to care for and maintain our hot tub. After reading manual, we went to another dealer who guided and helped us figure it
Dan O.
Jul 16, 2021
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So.....we decided to put in a pool during the pandemic. We worked with Chandler at Bachmanns and the process was very easy. pricing was straightforward and she made sure we got the sale price that was happening at the time. We were referred to an excellent installer (Josh Stone with Graceful Construction). There were some minor issues with the Covid manufacturing hiccups but we were in no hurry so no worries. We ultimately put off the install until spring of '21 (although the pool was ready to go in)and Bachmanns stored the pool over the winter for us no problem. We purchased a Radiant 24' round
Pam L.
May 04, 2021
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We recently purchased a Hot Springs salt system spa from Chandler at Bachmann's. From the sales process to the delivery, everything has gone very smoothly and we couldn't be more pleased! Chandler has been very responsive to our needs, going above and beyond to deliver great customer service, and answer our many questions as we went through the salt system start up. We love the hot tub, and we wouldn't hesitate to recommend Bachmann's!
Benjamin M.
Apr 03, 2021
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The best spa company around! They are the only ones to figure out the complexity of removing our old tub and delivery of our new hot tub! The owner actually took personal interest and figured it out for us. Everywhere else when shopping around didn't even care or try to figure it out. They all told us we will sell you a hot tub but you will need to figure how to get it where you need it.. We have existing 2nd level Sun Room with sucken hot tub at floor level. The owner is a true genuine friendly guy that not only came out to personally check out but also came back at delivery to make
Rosemary G.
Feb 28, 2021
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I purchased a hot tub last May (2020) and have had several issues with it. Installation didn't go great, theirs salesperson cancelled my independent electrician without talking to me first, parts we paid for were "forgotten," the instructions (of which we were given several conflicting) have not worked and the owner has ignored my multiple requests for warranty service. I've had the hot tub installed for 8 months and the lounger back jets don't work as they should (they don't go up and down), we went through 4 salt cells in 5 months before realizing it must be broken
Todd S.
Jun 10, 2020
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I went into the store 2 years ago with the idea of buying a hot tub. After talking to the folks there I was convinced to buy one. Best decision ever!
Since my purchase 2 years ago I have called on them for advice on cleaning and maintaining my hot tub and each time they have been friendly and knowledgeable.
I would highly recommend a hot tub and to purchase from Bachmanns!
Since my purchase 2 years ago I have called on them for advice on cleaning and maintaining my hot tub and each time they have been friendly and knowledgeable.
I would highly recommend a hot tub and to purchase from Bachmanns!
Rhonda B.
Aug 25, 2019
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Robert O.
Nov 24, 2017
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We had Bachmann repair our hot tub and always had them repair it. They did a great job at doing that but... I ordered a Hot Tub cover on Sept 26th, 2017. I was told it would take 4-6 weeks. Well, here it is 8 weeks later and still no hot tub cover. I called and asked about it at week 6 and I was told... "Don't call us, we'll call you when it comes in."
: ( Talk about horrible customer service! The guy I talked to, didn't even want to look up my order.
I now understand the issue after talking with the owner, she explained the issues regrading the wild fires in California
: ( Talk about horrible customer service! The guy I talked to, didn't even want to look up my order.
I now understand the issue after talking with the owner, she explained the issues regrading the wild fires in California
Bernard W.
Aug 07, 2017
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