Northwest Tile & Stone Care
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Northwest Tile & Stone Care
This product completely protects against etching and staining and comes with a 10 year warranty. Many people love the timeless beauty that marble offers but desp. Cleaned this tile and grout floor and now we are applying Colorseal to change the color slightly and make the grout more consistent in color and much easier to clean and maintain.

We carefully masked this table then did a sample spot of a honed finish for our client to see what it would look like. Refinishing a natural stone countertop or table, in this case a beautiful travertine to a honed (low sheen) is an excellent way to change the feel of a room. All of the scratch. We cleaned the floor, honed it to remove the damage & sealed the stone and grout to make it look like new.

Honed half of this piece granite to show a potential client what their countertops could look like. The installation shop referred us to them & had this piece. They have a glare because of the windows and lighting that they're hoping honing will eliminate.
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This product completely protects against etching and staining and comes with a 10 year warranty. Many people love the timeless beauty that marble offers but despise the maintenance, the sealing that makes you wonder if it actually works, & the fear of spilling drinks or lemon juice or anything acidic really.
What hardwater is doing to peoples shower glass is wrong. Consumers spend good money on shower glass and within a few years the glass looks like a sheet of fog rolled up into their bathroom. Then starts the purchasing of multiple products and lots of scrubbing to try to get their shower glass looking decent again?
Reviews (20)
Michael Peterson
Michael Peterson
Jan 13, 2022
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Critical: Professionalism
Only gave them one star because it wouldn't go any lower called them to ask a simple question about a project I have and the person answering the phone was completely unprofessional and rude I do not recommend this company...
Mike Clementz
Mike Clementz
Jun 03, 2021
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I gave this company a 5 star rating. Mike and his partner did an excellent job of cleaning, resealing our bathroom shower tile and granite counter top and wash basin. In addition they cleaned and brightened our Kitchen sink. Very professional, polite, and business like. Showed up with one week of our request for service. I would never use another company. They are the best.
Robert Olbrych
Robert Olbrych
May 15, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Mike restored five of our twenty year old tiled floors and made them like new again. Northwest Tile and Stone is a professional company providing carefully detailed work. Mike was prompt and completed the work in the time agreed. I highly recommend Northwest Tile and Stone for your restoration projects. Thanks again Mike.
Service: Cleaning
Ed Zimney
Ed Zimney
Dec 05, 2020
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Positive: Professionalism
If you need grout and/or tile cleaning or repair, you can rely on Mike Holm at NW Tile and Stone Care. He's dependable and professional and will do a great job.
Laura Granito
Laura Granito
Nov 13, 2020
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Mike and his team are highly professional, knowledgeable, and take a great deal of pride in their workmanship. When we bought our new construction home, 12 years ago, we didn’t realize the granite kitchen counters and large island, as well as our marble bar top were never sealed. Over the years, hard water and daily cleaning took its toll and our solid surfaces looked drab and dingy. We also had a glass ring and other discoloration on the marble bar top. Chuck and Matt worked meticulously to remove all the stains as well as clean the grout. They then sealed and polished the surfaces, making them
Patricia Briggs
Patricia Briggs
Nov 03, 2020
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
We should have called them years ago. They restored our high traffic kitchen grout to look like new - I am so happy! And they removed all the etching on our master bath Carrara marble slab countertops and the marble floor tile - everything looks new again. On time, polite, clean. they are the best!
Patrick Olsen
Patrick Olsen
Sep 03, 2020
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Positive: Professionalism, Value
Mike and his team are true Professionals. Made a well used bathroom look like brand new! Cleaned the shower tile, shower glass, faucets, and sinks. Definitely will use Northwest Tile and Stone Care again.
Tmonette
Tmonette
Aug 18, 2020
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Positive: Quality
Mike and his crew did a wonderful job cleaning our tile and grout in both of our bathrooms. Mike was very responsive and was always communication with me about scheduling the work and getting it done in a timely manner. Our bathrooms look brand new and I would definitely use them again for any future projects.
Service: Deep clean
Leiahna T.
Leiahna T.
Feb 17, 2020
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Very good work done, we had our new granite sealed. Only reason this isnt 5 stars is because I really had to fight (practically beg) for an appointment. Email after email, call after call, I didnt get an appointment for weeks. Appointment rolls around, guy is nice and on time. Then it's another couple weeks before I get the invoice. I realize the owner is handling everything, but as far as customer service goes.. theres definitely room for improvement.
Dan M.
Dan M.
Sep 15, 2019
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This is the place to go for your bath/shower needs. Had a leak in our shower door I tried to fix with no luck. Northwest Tile and Stone Care fixed it up and also cleaned some grout that was badly in need. Looked like a brand new shower at the end of it!
A. G.
A. G.
Aug 06, 2019
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Being first time home owners there was so much we didn't know about keeping a home in good shape. Lucky for us, Northwest is nearby! They were in and out in only a few hours but the change in the bathroom was remarkable...mold, water marks, yellowing grout, all gone! They were very professional and punctual. Highly recommend.
Sharon Huling
Sharon Huling
Jul 04, 2019
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Professional, Prompt, Polite; they did an excellent job for us and were reasonably priced. I would highly recommend them. We had them fix chips in our granite, re-polish & hone our stone & clean-up the mess (from the grout product) our tile installers left on our beautiful new tile last year.
Mark Ross
Mark Ross
Jun 13, 2019
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Had 3 bathrooms and the kitchen done. Showers, sinks and counters all look like new. The crew was very respectful of our home and did a great job matching some grout that required replacing. Great job for a good price.
Amy W.
Amy W.
Dec 16, 2018
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I highly recommend Mike (now doing business as Northwest Tile and Stone Care). I hired him to seal the granite in my new home after I stained it so that I could avoid future stains. He could have removed the stain for me and charged me for it, but instead, on his own time and at no cost to me, he taught me how to do it myself. He was giving with his time and advice after normal business hours even though he had a newborn baby at home. He did a great job sealing the granite and again gave me some excellent advice on maintaining it. I think he's great and I'd use him again in a heartbeat
Sandra B.
Sandra B.
May 03, 2018
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We hired Mike to service every tile and marble surface in our house, and he did an amazing job.

Our walk-in shower was badly in need of tile repair on many surfaces, and he repaired it to better-than-new condition. In addition, he removed nearly 20 years of haze from the shower walls. They look better than ever.

He removed a messy grout mistake from around our soaking tub and regrouted everywhere. It looks clean and neat, and best, is now fully protected.

He carefully cleaned and sealed our Roman tile entry, hallway, and powder room, taking special care with the travertine transitions. He
Doreen J.
Doreen J.
Sep 23, 2017
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Response to Mike's response, starting from the bottom up: If you have such an "awesome" attitude, how come fully half of your Yelp reviews are from customers giving you low ratings for customer service (this includes the one "not recommended" - because the reviewer isn't very active on Yelp - review)?

I called you on a Saturday, using the number associated with your business, because you advertise Saturday hours. I called to ask you if there was anything I could do to mitigate the bleeding of the grout before you were coming out again to finish, as you said you would
Andrea M.
Andrea M.
Aug 18, 2017
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I had Clean Grout Northwest come to clean, polish and reseal the granite countertops in my kitchen. Mike and Jason did a great job and my countertops look like new again. I'm planning to have them come back to clean our tile shower in the master bath. Will post again when that job is complete.
Ann G.
Ann G.
Apr 23, 2017
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We used Clean Grout a couple years ago to clean and treat our tile and granite surfaces. He did a good job so we called to have him come back to do this again for us. We called him 3 times. The first contact, he was driving and said he'd call us back. He didn't. We left 2 subsequent messages for him and he didn't call us back. He did call us back after I left a 4 message for him telling him about his poor customer service, that evidently he didn't need our business and that we were calling other grout cleaners. I was on the phone with I for approx 15 minutes. During
Ruth C.
Ruth C.
Jan 04, 2017
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I HIGHLY recommend Mike at Clean Grout Northwest. He recaulked my kitchen counter with epoxy that matched my Corian countertops. He's very professional and has the best customer service.
Joyce S.
Joyce S.
Jun 23, 2016
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I contacted Mike at Clean Grout NW after being referred to him by Shoomadoggie in Poulsbo. I had discolored tiles on my shower floor, and Mike did two things to earn my 5-star rating. First, over the phone he taught me how to clean my shower drain myself in case that fixed the problem. It didn't, but it saved me from having to call a plumber. Second, he came to look at the problem and showed me a popular online forum so I could see how common this situation is and how it isn't worth spending a fortune to rip out my shower floor. The peace of mind alone has been priceless.