For the last 27 years, we have served over 25,000 families and businesses across the Hawaiian Islands with our security products and services. We protect statewide residential, commercial, and government entities. We are a locally owned, debt free, and financially strong company. Our technicians are highly trained employees who live and work here - just like you!
We practice stellar 24/7 customer service, and are always available for a call or home visit. Our sales reps and technicians will work directly with you to build a customized system that fits your expectations and needs. We offer the widest range of services that you will find in the state, including burglary, fire, medical/hold up alarms, intercoms, camera systems, and card access control.
Our mission is to protect what is most important to you. Our vision is to bring state of the art security and peace of mind to families and businesses across Hawai'i.
We practice stellar 24/7 customer service, and are always available for a call or home visit. Our sales reps and technicians will work directly with you to build a customized system that fits your expectations and needs. We offer the widest range of services that you will find in the state, including burglary, fire, medical/hold up alarms, intercoms, camera systems, and card access control.
Our mission is to protect what is most important to you. Our vision is to bring state of the art security and peace of mind to families and businesses across Hawai'i.
Reviews (29)
Gail Watts
Jan 12, 2022
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Gayle N.
Jan 07, 2022
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APN and Roger Van Ness is a joke. They play games with your account and will renew your contract for another five years without your knowledge or consent and bill you....
I was dissatisfied with their service from the start. Imagine paying over $2250. for equipment that fails time and time again. Even the upgrades they make you pay for as well as the key fobs. Lots of sales talk about how great they are.
MY ADVICE, RUN FROM STEVE VAN NESS OR ROGER VAN NESS AND NEVER GIVE THEM YOUR BUSINESS.
I was dissatisfied with their service from the start. Imagine paying over $2250. for equipment that fails time and time again. Even the upgrades they make you pay for as well as the key fobs. Lots of sales talk about how great they are.
MY ADVICE, RUN FROM STEVE VAN NESS OR ROGER VAN NESS AND NEVER GIVE THEM YOUR BUSINESS.
Steven Ching
Dec 29, 2021
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J. Lee
Dec 22, 2021
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Dean Watase
Dec 22, 2021
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Michael Koan
Dec 17, 2021
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Yamaha R.
Dec 17, 2021
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Johnny Anderson
Dec 04, 2021
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Company is non responsive and will follow up on their own time. With the supposed 3G "sun down," the company wants all customers to pay for equipment upgrades themselves. If you do not upgrade, you will still have to pay for service, even though your alarm will not be monitored. I purchased this product 3 years ago to keep my family safe. Now I am being forced to fork over hundreds of more dollars or risk my family's safety. What a terrible business practice. Now I have to consider legal action because they won't release me from a contract they are presumably in breach of. Do not do business with
Jan Shefte
Sep 15, 2021
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I felt compelled to give this review a five star because Doeane was very professional and informative in installing my moms security camera’s. I had some technical questions after the job was completed and he was very attentive in his response time. Doeane is friendly and honest and we became friends. Im so happy with his service and I highly recommend him for all your security needs!!! Da Best…
Ahm S.
Aug 31, 2021
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Highly not recommended, I have the business in Hilo, HI, and would love to support Hawaii business in any chance I could. When the Sales Manager stopped by in September 2015 and offered 5 years contract by stating that they have a local office around the corner of my business so I can call anytime if have any issue with the system with no charge.
3 years had passed, the first call was made to verify the alarm machine and was told would be charged for $75.- each time to come out for service.
Another year had passed, the sensor stop working and was told that I have to buy a new machine at a minimum
3 years had passed, the first call was made to verify the alarm machine and was told would be charged for $75.- each time to come out for service.
Another year had passed, the sensor stop working and was told that I have to buy a new machine at a minimum
Lori Lamug Bonner
Aug 02, 2021
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APN Alarm Company provides top notch customer service. Our experience from start to finish has been positive and I highly recommend their services if you’re looking for an alarm company to help secure your property. My brother worked with Roger on the paperwork and details, and appreciated his quick response and action. Zach and Jayson were our on-site techs and they treated us like family, taking great care in ensuring that all of our questions were answered. We had several cameras installed around our property and they were able to advise on the best placement for maximum camera coverage. They
Ben J.
Jul 01, 2021
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Sach T.
Jun 26, 2021
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Customer service is terrible! They say a technician will call you back but never does. You either have to call them back or you end up figuring it out yourself and don't need their help anymore. When I think about it, it's rare to find a company with good service after they collect their money...so sad
Erwin K.
Apr 08, 2021
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Reed T.
Feb 22, 2021
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S. S.
Feb 19, 2021
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I don't know if anyone else is having problems with this company but I have been a customer for 10 years plus and now when I need to cancel because I no longer reside at the residence it has been a battle for almost 3 months trying to cancel it. I called back in December and spoke to Kat told me I had to go down to the office to submit a written statement with my signature to cancel. I go down to the office no one comes to the door but the office is wide open. I call while I'm there Kelly tells me to leave the letter on the desk and she will make sure Titus gets it. I call back and
Christen K.
Jul 30, 2020
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Michele L.
Jul 25, 2020
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After dealing with APN Alarm for almost 5 years, it's safe to say I won't be renewing my contract or recommending this company to anyone.
It is by far the worst alarm company I have ever had.
In the time that I've been their "customer", I have had to deal with them forgetting to charge my account for whatever reason, then telling me that I have late payments numerous times, then having to talk to multiple representatives and end up explaining multiple times on the confusion they caused.
My contract is set to expire in 2021 and my device has already stopped working a
It is by far the worst alarm company I have ever had.
In the time that I've been their "customer", I have had to deal with them forgetting to charge my account for whatever reason, then telling me that I have late payments numerous times, then having to talk to multiple representatives and end up explaining multiple times on the confusion they caused.
My contract is set to expire in 2021 and my device has already stopped working a
Kristy S.
Jul 03, 2020
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Vincent V.
Jul 01, 2020
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Hawaii Ski
Jun 29, 2020
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Someone has actually recommended this company to me. So grateful that they did. I had to get an alarm installed at the new Hilo location for Honolulu Spa and Wellness, i previously had alarm service with the other island alarm company, name of which shall not be mentioned on this review, and I absolutely dreaded doing business with them again. Thank goodness that Ernest at Mattos Electric has recommended this business to me. You can tell there is a huge difference between doing business with a big mainland company who don’t really care for you as a person, but treat you rather as an account payable
Step By Step L.
Mar 05, 2020
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Security sale team and part of owner showed up free quote for my place . Had experienced bitter/ sweet broke in few weeks ago . We realized no more safe feeling of my nice neighbors lots mainland drug head moving to hawaii started so bad staff all over this island . We ordered Ring but it's always nice to have actual person show up or if anything happen help fix mechanic issue . We planing try this company after add Ring" Dylan and Steven are good attitude and try to introducing / explained to us that we can depend on them and there are lots positive points of put local security company
Jayneen P.
Feb 17, 2020
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David H.
Feb 02, 2020
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Just finished a 5 yr contract w APN. Install was great but support weak. Couldn't get remote access to remain working. They claimed it was my router. Even after I switched routers, still never worked properly. Tried to get this working for over 4 yrs. Finally gave up. Tried to cancel but was told I signed a 5 Yr contract and I woUld have to pay a huge fine to get out. Then I waS informed that the cancelling had to be in writing/email. Then I was told they needed 30 days notice. Then I was told there was no prorating so basically, it took me an additional 2 months to cancel. They
Johnny W.
Sep 25, 2019
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I called to cancel my service and the agent said I would be able to cancel but had to provide a 30-day notice. A collector called saying that the American Express Platinum Charge Card declined and that I needed to pay an extra month. I read her the same card numbers again and explained that the agent said I was able to cancel through September. Absolute worst service and would NOT recommend to family or friends. Worst service ever and a total waste of time by incompetent service representatives.-
Devin S.
Jun 02, 2019
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This is one of the worst companies to deal with. I have been talking to them since I moved out of my place in Sept. 22, 2018 to stop billing me and deducting it from my bank account. They have continued every month deducting the monthly fee even after I talked with the owner - Steven - and he told me he would look into it.. Well that was 3 weeks ago and today they deducted another payment from me.
I have sent them many e-mails, made many phone calls to get them to stop charging or deducting my bank for the monthly fee. Till this day almost 8 months after cancelling they are still deducting the
I have sent them many e-mails, made many phone calls to get them to stop charging or deducting my bank for the monthly fee. Till this day almost 8 months after cancelling they are still deducting the
Michael S.
Mar 18, 2019
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I'm sorry to have to write this as our up-front experience with APN was so positive. Overall, we have no complaints about our alarm system but the billing and how APN handles their business is forcing me to switch companies. I got a call a couple of weeks ago from someone in their office saying my account is past due. I was surprised since I always pay my bills on time and I don't remember getting anything from APN (I thought I was on auto pay actually). When I asked what we owe, she said that we actually haven't paid our 2017 and our 2018 bill--WHAT?! She asked if the credit card
Danielle D.
Oct 24, 2018
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Jeff and I were recommended to see Peter by our realtor. We reached out to Peter, let him know we just bought a house, and was able to have him do an estimate 2 days later. We were excited about receiving the Ring system (as part of their promo), and if you know anything about it, you know it's worth having.
Peter was able to give us a detailed walk through of everything they were installing. During his speech, I realized APN would be best for us because it was a local, family-based company. It just didn't make sense for us to choose a company who didn't have an 808 phone number
Peter was able to give us a detailed walk through of everything they were installing. During his speech, I realized APN would be best for us because it was a local, family-based company. It just didn't make sense for us to choose a company who didn't have an 808 phone number
Emmie S.
Feb 13, 2016
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I have had APN as my alarm company for the last 5 years (most of it). I NEVER had any problems with my alarm system until my contract was changed to Security One due to changes in their company. Once I started having problems I quickly called Steve (the owner) at APN and he was able to quickly find solutions.
Steve and his son Stevie both came to my house for the installation of the new system. Stevie was very professional and made sure that I knew how to use my alarm and the tracking system on my computer. Steve went over the keypad thoroughly with me and had me practice the different features
Steve and his son Stevie both came to my house for the installation of the new system. Stevie was very professional and made sure that I knew how to use my alarm and the tracking system on my computer. Steve went over the keypad thoroughly with me and had me practice the different features
