So why buy from Frost & Flame? That's simple! We have sold and installed over 13,000 wood, pellet and gas stoves and fireplaces. We have also serviced over 50,000 units for customers since our doors opened. Not one other home heating dealer in Southern Maine can make that claim! Why? Because over 13,000 customers have trusted us for the best products at the most competitive prices.
Trust is a big thing and trust in doing it the right way from beginning to end means everything to us. We take pride in the fact that our employees receive factory training and in-house training in product knowledge and are trained to ask you the right questions. Most of our employees have been with us for over 10 years - why?
Our employees love what they do and love working with you the customer. We carry all the major stove & fireplace brands under one roof and all at the right price. Why travel from store to store when it's all here! You can hope for the best with another hearth company or know that you are dealing with the best with Frost & Flame, Maine's most trusted name for 45 years!
Trust is a big thing and trust in doing it the right way from beginning to end means everything to us. We take pride in the fact that our employees receive factory training and in-house training in product knowledge and are trained to ask you the right questions. Most of our employees have been with us for over 10 years - why?
Our employees love what they do and love working with you the customer. We carry all the major stove & fireplace brands under one roof and all at the right price. Why travel from store to store when it's all here! You can hope for the best with another hearth company or know that you are dealing with the best with Frost & Flame, Maine's most trusted name for 45 years!
Services
The Frost and Flame difference is trust. It's the customer's trust in knowing they are dealing with straightforward, honest experts in their field. Frost & Flame has gained the trust of thousands of customers since 1976. Frost & Flame has carefully researched and has throughout the years made agreements to carry only the best rated products.
Your factory built fireplace which can be installed in a day or two at a substantially less cost than traditional masonry fireplaces can go in almost any room. For realism, many gas fireplaces have glowing coals and ember beds. And gas is so convenient - no mess or fuss. The fire never smokes. It is also efficient, economical and environmentally friendly burning natural gas or propane.
OUR PHOTO GALLERY - Below are the best of our best installations. And, of course, call with any questions you may have. As Southern Maine's largest hearth dealer, it will be our pleasure to work with you starting with any questions you may have through the entire process including our great after the sale service.
Reviews (18)
Steve Peschier
Sep 15, 2021
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While the install the stove went OK, when we got a cleaning an unqualified person showed up and could not complete it the first time. Took another month to get other cleaners out and they left screws unattached in the back of stove that i had to put back myself. Could not get in contact with them (phone/email) for weeks to fix this either. Would not recommend cleaning service.
Roy Rosenberg
Jan 19, 2021
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After the "city boy" burned green wood in the fireplace and smoked up the entire house, it was obviously time for a fireplace insert. Owner Steve Richard came over and recommended what was needed. The installation was easy and done in an expert way. When heat was needed or if the electricity went out, all I had to do was press the remote button. Life became simpler thanks to Steve and the Frost & Flame guys. Highly recommended!!!! Don't know what went wrong with the negative comments but in my experience everyone was professional and delivered on exactly what they said they were going to do.
Anna Clark
Jan 10, 2021
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We recently purchased a Jotul natural gas fireplace insert from Frost & Flame and are very happy with the experience. Johnny, in the showroom, spent extra time with us to get write down information about the available inserts (including size specifications and pricing) and we left with several models to consider. For the in-home consultation, the owner, Steve, had thoughtful recommendations on what would be suitable for our home without pressuring us to change our choices. Our installers, Logan and Artie, arrived and finished right on time, answered my questions, accommodated my request to
S.
Dec 30, 2020
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I would echo the comments here. Dealing with the owner on the sale is fine-- the rest is a disaster.
It is incredibly frustrating trying to deal with follow up service. (In my case even when dropping over $6000 with them.)
Communication is terrible. Weeks go by without email or phone calls answered. First service on a fireplace took more than two months to confirm from when first raised issue with new unit. The "repair" was unprofessional, at best, and did not solve the problem. A subsequent repair (a few months later) seemed to have resolved the initial issue, but then created a
It is incredibly frustrating trying to deal with follow up service. (In my case even when dropping over $6000 with them.)
Communication is terrible. Weeks go by without email or phone calls answered. First service on a fireplace took more than two months to confirm from when first raised issue with new unit. The "repair" was unprofessional, at best, and did not solve the problem. A subsequent repair (a few months later) seemed to have resolved the initial issue, but then created a
E. H.
Dec 19, 2020
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Ecr
Jun 16, 2020
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Eight years ago Frost & Flame turned my 2 season sunroom into a 4 season sunroom by installing a gas stove. It was a complicated installation, which was done perfectly. Kudos to owner Steve and his crew. In the years since they have been out to house a few times for cleanings and an occasional tune up, always on time and friendly. Today Steve came out to give us a quote on another project, and instead of just taking our money for what we thought we wanted, he solved the problem at no charge and wouldn’t even take the lunch money we offered. Highly recommended!
Anna C.
Feb 13, 2020
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We recently purchased a Jotul natural gas fireplace insert from Frost & Flame and are very happy with the experience. Johnny, in the showroom, spent extra time with us to get write down information about the available inserts (including size specifications and pricing) and we left with several models to consider. For the in-home consultation, the owner, Steve, had thoughtful recommendations on what would be suitable for our home without pressuring us to change our choices. Our installers, Logan and Artie, arrived and finished right on time, answered my questions, accommodated my request
Carmine C.
Sep 27, 2019
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Went to Frost & Flame this morning to get some help about my Vermont Castings propane stove. Older model not sure how to open front glass enclosure or the swing out underneath is not seating properly. The heavy set guys attitude was older stove you didn't buy it from us not really sure what to tell you. It was like I was bothering him. Was going to buy a screen and heat shield. Not with there attitude. Do not waste your time with these idiots plenty of other stove shops that I'm sure would welcome your business.
A. Henrikson
Jul 10, 2019
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Easily the worst company we've ever done business with. A few years ago, we had the owner visit for a consultation to install a standalone gas stove. After discussing placement options, he recommended one corner which would vent out underneath a roof line without gutters. When we asked whether that would be an issue and whether we'd need gutters, he said no and that rain water would not come in through the vent.
Install day came and went. We chose to place the stove directly on wood floors instead of on a hearth; they left some dings in the floor during the install.
The next time we had a steady
Install day came and went. We chose to place the stove directly on wood floors instead of on a hearth; they left some dings in the floor during the install.
The next time we had a steady
Emilia Dahlin
Feb 03, 2019
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After hearing what it would cost to have my wood stove looked at, I decided to tackle the project myself. I ordered parts through them. Prices were comparable to what I found online. I called to order two pieces and was told it would “take a while.”
After waiting a couple weeks, I checked back in and got a little bit of a gruff reply. I was told the order was in and I just had to wait. After another week I called again - nothing.
I finally went into the store and asked them to look up the order. It had never been ordered...
I will say, they rushed the order that day and the parts came in
After waiting a couple weeks, I checked back in and got a little bit of a gruff reply. I was told the order was in and I just had to wait. After another week I called again - nothing.
I finally went into the store and asked them to look up the order. It had never been ordered...
I will say, they rushed the order that day and the parts came in
Ian Evans
Dec 02, 2018
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Wanted a wood stove for my home, after I paid $25 for an evaluation for the in-home visit nobody returns my calls and nobody gave me anything find someone who wants your business and I want my $25 back.
Several days after posting this Brian finally called me to give me the run-around. He is in the wrong line of work even if his uncle is the 'big cheese' (his words), these people are not reliable or even truthful go anywhere else save your time and money. I did get another company that is happy to get my business.
Several days after posting this Brian finally called me to give me the run-around. He is in the wrong line of work even if his uncle is the 'big cheese' (his words), these people are not reliable or even truthful go anywhere else save your time and money. I did get another company that is happy to get my business.
Jeff C.
Oct 12, 2018
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This company did a great job selling us a gas fireplace insert. The install went fine as the whole house was new construction.( 2 1/2 years ago ) Since that time. we have called for service 3 times. The first was handled fairly promptly. The second time we had to call several times and then waited all day day for a 9 AM service call. They showed up finally at 8:30 at night. Turned out to be a faulty computer module and wasted our whole day.
This time we call call the third week of September 2018 and we were scheduled for October 12 at 9 AM No sign of them ,no answer at store
I had hoped
This time we call call the third week of September 2018 and we were scheduled for October 12 at 9 AM No sign of them ,no answer at store
I had hoped
Aaron Solet
Feb 08, 2018
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I will explain why I will never shop here again and why I will not recommend this place to others. My task was simple - replace the low voltage thermostat for my propane stove (purchased here years ago). I was offered two choices - simple dial unit vs. fancy digital. I opted for simple. These guys could not determine the price so they defaulted to $56 (which is absurd for this simple switch). I questioned the price thinking that they would come to their senses - nothing. I asked them if I should just go down the road to the Big Box and they said go for it. I walked out stating that they were loosing
Todd C.
Sep 05, 2017
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Self P.
May 23, 2017
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Chris Bernazzani
Jan 23, 2017
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I highly recommend Frost & Flame for your fireplace work, installs, enhancements and problem solving. They closed in a 60 year old fireplace with custom screen/glass bi-fold doors and our house is over 35% warmer...for years I was losing heat and now the home is snug. They did everything they said they would on the date they promised
Mary C.
Oct 20, 2015
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When it was about selling me a fire place insert, the owner even came out for the consultation. That was 4 years ago. I wonder if he is even still around anymore.
This year I needed a new transmitter for my the remote feature of my fireplace. Many calls, emails, .. no response for months. Finally a couple of weeks ago, I got lucky and got someone on the phone who knew something.. and he ordered the transmitter.
When I went to pick it up yesterday.. they charged me $126.00 for the transmitter.
BUT .. they mistakenly left the receipt for the 4 transmitters they had ordered from the manufacturer
This year I needed a new transmitter for my the remote feature of my fireplace. Many calls, emails, .. no response for months. Finally a couple of weeks ago, I got lucky and got someone on the phone who knew something.. and he ordered the transmitter.
When I went to pick it up yesterday.. they charged me $126.00 for the transmitter.
BUT .. they mistakenly left the receipt for the 4 transmitters they had ordered from the manufacturer
Thomas F.
Feb 02, 2015
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Have had them out twice already this year for the same service issue. Can't fix the problem. Can't return phone calls. We waited several weeks for the latest service issue and were assured the problem was fixed. An hour later, we had no heat. We called twice more, only to get no response at all. Sent a complaining email and were given lip service. Still no sign of a service person. We are done with this company.
