One of the best ways to instantly enhance the look and value of your home or business is to install new flooring. However, the best flooring doesn't just happen - it requires a highly experienced flooring installation team and quality materials. When it comes to choosing custom flooring for your home or business, there is a myriad of different colors, finishes and designs available to suit your style.
The professionals at Raesz Custom Floors and Lighting are well versed with the current product market and trends, and can help you select a timeless flooring style that will best complement your personal tastes and interior design. Another way to help decide what type of floor to use in your home is to do it virtually!
We have two different ways to see all of our wood flooring options configured differently from the comfort of your computer or mobile device! At Raesz Custom Floors and Lighting, we understand commercial flooring needs & use only the very finest products made by the most reputable companies.
The professionals at Raesz Custom Floors and Lighting are well versed with the current product market and trends, and can help you select a timeless flooring style that will best complement your personal tastes and interior design. Another way to help decide what type of floor to use in your home is to do it virtually!
We have two different ways to see all of our wood flooring options configured differently from the comfort of your computer or mobile device! At Raesz Custom Floors and Lighting, we understand commercial flooring needs & use only the very finest products made by the most reputable companies.
Services
Raesz Custom Floors and Lighting was founded in 1989. However, Gary Raesz has been a flooring contractor since 1976. We offer full service which means salesmen and installers are on our team ready to help you. Our showroom is fully furnished with samples of all manner of flooring and eco-friendly flooring options.
Wood flooring from Raesz Custom Floors and Lighting can add a certain elegance to any room in your house or office. High fashion wood floors are a stylish option for those looking to add an especially chic and unique touch to their surrounding decor. If you are considering changing up your residential or commercial flooring, ask our experts about high fashion wood floors.
Engineered wood flooring is made from a stable core of cross-layered plywood, with solid wood top and bottom layers for maximum strength and durability. At Raesz Custom Floors and Lighting in Austin, we offer expertly engineered wood flooring options for all residential and commercial flooring projects.
In today's increasingly Earth-conscious world, many home building supply companies around the world have incorporated eco-friendly and sustainable materials and made "upcycled" products available to their clientele. At Raesz Custom Floors and Lighting, we aim to offer environmentally friendly products at the best price, while still providing our customers with the personalized services we are known for in Austin and beyond.
At Raesz Custom Floors and Lighting, we offer an exclusive selection of high-quality Travertine tile to add a special touch to your home or office floors. Among our most elegant and exotic flooring options, Travertine may be that distinctive look you've been searching for to enhance your living/work space.
Reviews (19)
Emma O.
Sep 27, 2021
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DO NOT BE FOOLED BY THEIR BEAUTIFUL WEBSITE. I visited this store and left because the show room was a mess, with samples scattered all over the floor right in front of the entrance, making it nearly impossible to walk inside. I shouldn't have to play hop scotch to navigate your store. The owner was incredibly rude and clearly does not know what is going on in his own business. The showroom is very luxurious, and perhaps this was once a respectable business, but what I saw makes me questions how they could sustain a business at all. I wish I had read the reviews and believed them before wasting
Carly E.
Oct 25, 2019
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W. M.
Oct 16, 2019
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Jill D.
Oct 10, 2019
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We have used Raesz Custom Floors for over 30 years! Our new sales person, Lacey, was awesome to work with. She was on time to measure, was very personable and was always ready to answer any questions we had. Our floors are beautiful and we were pleased with the installers. I highly recommend Raesz Custom Floors.
Brenna S.
Sep 18, 2019
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When we first went to Raesz Floors, we were working with an employee who had subsequently left and we went somewhere else for our master bath floor and shower tile. However, we were unable to get our backsplash tile anywhere except Raesz Floors. We went back and began working with Lacey to help us get the back splash tile ordered. When it arrived, the tiles had a substantial variation compared to the sample we looked at in the store. We wanted to make a return and substitute an alternative color in the same tile family. Lacey promptly began working with her tile representative and secured a return
Trey E.
Jul 02, 2019
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Raesz Custom Floors has the very best product on the market. Gary and his crew are also the very best in the business at installation and finish out. I had them do an almost 5,000 sq ft installation in my home and the results are AMAZING. I only chose Gary and Raesz Floors after a thorough investigation of wood flooring types and companies. I had 4 different, highly respected, custom floor companies show me their product selection and instillation examples as well as work up estimates for my job. Without question the wood from Raesz was the best of the bunch. See photo below for an example of
Raven E.
Jul 02, 2019
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Raesz Custom Flooring is one of the best flooring companies in the country. Gary Raesz and his team offer the highest quality materials and highest level of customer service. I have always held my contractors to a high standard and Raesz Custom Floors has surpassed them all. Gary and his team made themselves available to my husband and I and thoroughly answered our questions. I cannot day enough good things about this company.
Terese S.
Jun 19, 2019
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James D.
May 23, 2018
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I stopped by the showroom on 290. I walked in and no one greeted me. There was a man in a back office speaking with a woman. Neither of them greeted me. I walked to the back of the showroom, and still no greeting.
Here is a basic Pro-Tip in customer service and not losing $10,000 in business by just being lazy: "Hi, welcome to our store. Thanks for stopping by. I'm currently with a customer but I'll be right with you."
I reluctantly continued to walk around with no assistance. I came across another employee in another office who was on the phone. Same exact thing. No greeting
Here is a basic Pro-Tip in customer service and not losing $10,000 in business by just being lazy: "Hi, welcome to our store. Thanks for stopping by. I'm currently with a customer but I'll be right with you."
I reluctantly continued to walk around with no assistance. I came across another employee in another office who was on the phone. Same exact thing. No greeting
Julie F.
May 14, 2018
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Horrible customer service! After a prolonged battle over our floors being misrepresented and several employees including the owner admitting the floors were not as represented on the sample. Raesz advised us to file a claim with the manufacturer. When that was denied Raesz sued us for payment even though they admitted the floors were not representative of the sample we were sold. Buyer beware if anything goes wrong you will have no recourse!
Brooke V.
Mar 09, 2018
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J. H.
Mar 07, 2018
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Elise R.
Sep 04, 2017
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I have been in there three times in the last two months. The first time I was just tire kicking and had my daughter with me, but no one made an attempt to greet me or see if I needed help. The second visit I was promplty greeted by Morgan (who was helpful and knowledgeable) who helped me narrow down some hardwood and tile selections. I told her I would be back with my husband that Thursday to finalize. When we returned (granted we did not have an official appointment), she was helping another customer in her office and did not see us (which was fine). BUT, we were there over thirty minutes looking
Veronica M.
Jan 30, 2017
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I have had the most horrible experience with this company. I love supporting local business and my first impression was great. I worked with a sales guy named, Jay, who was the nicest man. Unfortunately, he sold me the wrong area rug. I was looking for a "stain master" type rug that would hold up to my 3 little boys and be easy to clean. Knowing this information, I thought I was getting something to that standard. Within 1 month the rug was showing wear in high traffic areas and had spots on it that wouldn't come out with very good rug cleaner (by the way, the rug is in our living
Mark S.
Aug 11, 2016
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Ours was kind of a complicated mess. Mix of a bad wood floor on the lower level and nasty carpet on the upper level. Wanted wood throughout. Considered re-finishing the existing wood floor and color matching new wood on the upper level. Randall Swift was able to sensibly and agreeably walk us through the options. We decided to replace everything with new wood floors. At first we had our $ concerns. But without doubt it turned out to be the best decision we could have made. Their crew was outstanding, very detail conscious. It's gorgeous.
Steph B.
Mar 05, 2016
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I had an excellent experience here. A friend had used them and told me they'd been in business for a very long time. Randall Swift was extremely professional, while very down-to-earth and easy to work with. He came by my house the day after I stopped in the store to measure. He called the next day with a price. As soon as I made my decision, my carpet was at their warehouse and ready for installation within a few days. I had to ask them to hold on to the carpet for a week while I got things ready on my end. They came to install when they said they would - the installers were very professional
Eric S.
Feb 01, 2016
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These guys did our entire upstairs floor (1700 sq ft), replacing carpet. I was anxious about the whole thing, I really wanted it to be perfect.
It is perfect. Our house is 30 years old and had some squeaks in places. I didn't realize that I even noticed them until they were gone. All edges / seems / transitions are perfect and it looks amazing. The floors look spectacular.
I thoroughly enjoyed working with Randall Swift. I can tell he takes great pride in his work and he obviously has enormous experience. Communication channels were always open (text, phone, email) and they did
It is perfect. Our house is 30 years old and had some squeaks in places. I didn't realize that I even noticed them until they were gone. All edges / seems / transitions are perfect and it looks amazing. The floors look spectacular.
I thoroughly enjoyed working with Randall Swift. I can tell he takes great pride in his work and he obviously has enormous experience. Communication channels were always open (text, phone, email) and they did
Alice J.
Apr 28, 2015
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I might have liked them if they would have actually showed up.
Same experience as previous review. Talked with Phillip on the phone and said he would come out and give me an estimate. An hour past the time he was suppose to show up, I called and he said he forgot and would be right over. Came over finally and gave me an estimate. We scheduled the work to be done on Friday. I asked if he would call then and confirm and he said yes. Friday came, and no call. i called him and once again he said he forgot but would get they guys out there later that afternoon. Afternoon came and still no phone call
Same experience as previous review. Talked with Phillip on the phone and said he would come out and give me an estimate. An hour past the time he was suppose to show up, I called and he said he forgot and would be right over. Came over finally and gave me an estimate. We scheduled the work to be done on Friday. I asked if he would call then and confirm and he said yes. Friday came, and no call. i called him and once again he said he forgot but would get they guys out there later that afternoon. Afternoon came and still no phone call
Staci L.
Apr 03, 2011
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I worked with these guys when I first got started in the construction and interior design business in Austin. They are a one-stop-shop. You can buy materials through them at competitive prices or supply your own. I believe they have been in business since 1976 or close to it.
I have since found installers that aren't associated with a "business" but for the normal homeowner, I don't recommend that. I would recommend Raesz Custom Flooring (the company name by which I know them) http://austincustomfloors.com/ They will warranty their work and are quick to do punch if a situation
I have since found installers that aren't associated with a "business" but for the normal homeowner, I don't recommend that. I would recommend Raesz Custom Flooring (the company name by which I know them) http://austincustomfloors.com/ They will warranty their work and are quick to do punch if a situation
