Your home is your comfort and at Thorsen-Norquist's we know air conditioning and heating impact that greatly. Heating systems are complicated and furnace issues can be costly, stressful-and dangerous to your family if left undiagnosed. We take our responsibility very seriously when you place your trust in us.
We pledge to always tell you up front what your cost will be to complete your job correctly. We make it a point to go over any details or limitations of the proposed system that will affect your enjoyment of the end result. You are told exactly what to expect up front. Choosing Thorsens-Norquist means choosing an experienced team of professionals ready to go above and beyond for their customers while delivering excellent customer service.
We will continue its long history and is looking forward to serving customers with good workmanship while delivering excellent service. Thorsen's takes care of the AC Systems for our entire Dealership at Price Ford of Turlock and Craig and his team are always professional and we can count on quality work.
We pledge to always tell you up front what your cost will be to complete your job correctly. We make it a point to go over any details or limitations of the proposed system that will affect your enjoyment of the end result. You are told exactly what to expect up front. Choosing Thorsens-Norquist means choosing an experienced team of professionals ready to go above and beyond for their customers while delivering excellent customer service.
We will continue its long history and is looking forward to serving customers with good workmanship while delivering excellent service. Thorsen's takes care of the AC Systems for our entire Dealership at Price Ford of Turlock and Craig and his team are always professional and we can count on quality work.
Services
We take our responsibility very seriously when you place your trust in us. We pledge to always tell you up front what your cost will be to complete your job correctly. We make it a point to go over any details or limitations of the proposed system that will affect your enjoyment of the end result. You are told exactly what to expect up front.
With all the different water heater parts and problems, it's important to hire a plumber you can trust to repair your water heater at an affordable price. Your home is your comfort and at Thorsen-Norquist's we know air conditioning and heating impact that greatly. Heating systems are complicated and furnace issues can be costly, stressful-and dangerous to your family if left undiagnosed.
Thorsen-Norquist Inc. has been serving families as a plumbing company in Turlock since 1911. As a local, family owned and operated business, Thorsen-Norquist's traditional values has kept our focus on you. Consistently recognized for our "customer-first" service approach, we have blended skilled craftsmanship with state-of-the-art technology and the result is an unbeatable customer experience.
Your home is your comfort and at Thorsen-Norquist's we know air conditioning and heating impact that greatly. Without proper air conditioning, its hard to stay comfortable in our valley! At Thorsen-Norquist's we do more than just talk about exceptional customer service and affordable pricing - we deliver!
Heating systems are complicated and furnace issues can be costly, stressful-and dangerous to your family if left undiagnosed. Whether you need standard system maintenance, equipment repairs or an entirely new system, Thorsen-Norquist's is a phone call away. For unequaled craftsmanship, quality, energy-efficient equipment; and a 100% satisfaction guarantee, trust your indoor comfort to Thorsen-Norquist.
Reviews (17)
Mama W.
Jan 04, 2022
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Robyn Lindgren
Aug 12, 2021
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Thorsen’s came highly recommended and I was very impressed with their service. One of the few places that does service on a Rinnai Tankless System. Jonathan explained the process, was courteous and represented Thorsen’s in a truly professional manner. The price was very reasonable and I am extremely satisfied. I will recommend them to all my friends and neighbors!
Gayle S.
Jul 26, 2021
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I've been a Thorsen's customer for years, even before I was a home owner. I called to schedule and was told the maintenance is not 67.00 that it would be 75.00. Ok. Then because they weren't going to have anyone in Denair area (5 miles from business) on Friday they would have to charge me mileage fee.
You may want to rethink using Thorsen/Norquist as being a customer for 20 plus yrs and another 10 yrs from apartment management doesn't seem to matter. Only the upcharges. Thorsens use to be great!
By the way, I wasn't having an issue just doing a maintenance of AC unit
You may want to rethink using Thorsen/Norquist as being a customer for 20 plus yrs and another 10 yrs from apartment management doesn't seem to matter. Only the upcharges. Thorsens use to be great!
By the way, I wasn't having an issue just doing a maintenance of AC unit
Tom W.
Feb 19, 2021
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Tony Jasso
Jul 31, 2020
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Kyle J.
Jul 12, 2020
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Jensen Family
Jun 05, 2020
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Not an honest business. Paid for a new unit install and over 3 years, were out to service at least 6 times with further investment with every visit. They were out again in May and by June, not working. Called another local HVAC provider who showed us that the unit was incompatible and most likely used upon install. I tried to speak with Thorsens and try to make it right, management wouldn’t take my calls. Gabe called me back the following day and offered to come make the repair at another $5k. There are BETTER providers. Avoid this business
REPLY to Owner - I DID try to contact your office.
REPLY to Owner - I DID try to contact your office.
Tracy Manzoni
Dec 28, 2019
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Kathy M.
Jun 14, 2018
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Well, here we go again...spent more than $600 less than 2 weeks ago. Unit ran once while the tech was here and one other time. No mention of very recent service call from the office, nor any mention of a discount. Disappointed. They're due out tomorrow around 7am (yay). Fingers crossed it's less than $600 and will actually work, this time.
Cherri M.
Mar 26, 2018
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Had to both plumbing work and my heat pump checked. Ryan was great my problem was a little complicated and he had to come back twice no complaints from me. Professional and friendly can't beat that. Jason also did a great job even answered a couple other questions my husband had about plumbing and was super helpful. Will definitely use them again
Ken S.
Sep 06, 2017
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Steve E.
Aug 31, 2017
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They did send the estimate after I wrote the 8/18 review. It was pretty late. At least they're trying. I don't think this estimate was done particularly well OR maybe they don't give their employees the tools to do their job well.
As others have said, the phone people tend to transfer calls to voice mail, so it can be frustrating to deal with them.
I still think Thorsen selects the customers that they want to serve well and blows off others. Our plumbing job is not a small one, and they could make some good money from us, but I guess we don't fall into the group that
As others have said, the phone people tend to transfer calls to voice mail, so it can be frustrating to deal with them.
I still think Thorsen selects the customers that they want to serve well and blows off others. Our plumbing job is not a small one, and they could make some good money from us, but I guess we don't fall into the group that
James Figurell
Aug 03, 2017
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Thorsen's takes care of the AC Systems for our entire Dealership at Price Ford of Turlock and Craig and his team are always professional and we can count on quality work. With 8 big air conditioners, its great to know you have a quality group of honest people to help keep you cool in the summer. Thanks for all the hard work!
Irene S.
Jul 11, 2016
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My family has been using Thorsen's for years. They're always professional and friendly. Their techs know their stuff and their prices are reasonable for what you get. They also have this buyback guarantee....You get to try the unit out for 365 days and if you don't like it, they'll buy it back. WHAT THE HECK!?! Who does that?! Just awesome!
Zenobia O.
Jun 04, 2016
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We used Thorsens years ago and they were great. Not anymore. Their customer service is terrible! I just got off the phone with a guy from Thorsens and he was condascending and sarcastic. His attitude throughout the whole conversation was that their screwup was my problem.
Our AC failed a couple days ago so yesterday morning I called to schedule an appointment and they told me it would be tonight between 7 and 8pm overtime. I was willing to pay the extra for an earlier appointment. Today I got home at 5 and found that Thorsens had left a message. I called back and someone picked up from
Our AC failed a couple days ago so yesterday morning I called to schedule an appointment and they told me it would be tonight between 7 and 8pm overtime. I was willing to pay the extra for an earlier appointment. Today I got home at 5 and found that Thorsens had left a message. I called back and someone picked up from
Dani A.
May 12, 2015
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Horrible customer service!! We've been with thorsens for years, and I will say two weeks later I get a phone call concerning my broken air conditioner just doesn't cut it. It sure is hard to find a business now days to just return a phone call. Your customers are the back bone of your business, and you loose them and soon you find yourself out of business. Me and my family will be taking our business else where.
Cynthia F.
Jul 10, 2014
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Thank you Thorsen's for the outstanding service!
We were experiencing issues with our refrigerator, and needed some expert advice. We were getting ready to go out of town, and didn't want to come home to find out it had expired ;)
The technician did an evaluation, and immediately found the issue, and for a small fee replaced the part, and we were so relieved!
Thank you !
We were experiencing issues with our refrigerator, and needed some expert advice. We were getting ready to go out of town, and didn't want to come home to find out it had expired ;)
The technician did an evaluation, and immediately found the issue, and for a small fee replaced the part, and we were so relieved!
Thank you !
