Kirkland & Shaw

I was nervous going with a contracting company but the plumber professional that serviced my appointment was professional. Extremely knowledgeable. Courteous and exceeded my expectations. I only wish I could get him all the time

Our water heater started leaking so last night I filled out online estimate requests from Kirkland and Shaw and from the Home Depot. Last night I heard back from HD and settled on a price for purchase, installation and removal of our old water heater. Installation was scheduled for today.

This morning , Tom from K&S called and I told him that I had already committed to HD. Soon afterward, the installer from HD called and told me that the earliest install he could do was next Wednesday....which means that my water heater would be leaking for another four plus days. So I called Tom at K

This plumbing business came highly recommended. The plumbers do know their business. For example, a different local plumber told us were were going to have to replace the entire shower mechanism where when K&S plumbers came out, they knew the devise was still made and just needed a part. So that was great. The plumbers who showed up were professional and explain things well, etc.
First visit they got right to work and installed some sinks. They looked at two other jobs and said they would get back to us. Well, the second job took six months before it was complete. We waited a while and called

Great service and very responsive. They even referred me to another business for a specialized area where they had limited resources. But here is the kicker - they sent a note of appreciation for my business and prompt payment. It was a very well written note from the business owner. As a business owner, I appreciated that touch. Highly recommend Kirkland & Shaw.

I had an appointment scheduled. When no one showed up after 30 minutes I called. Steve Kirkland picked up the phone. He advised, he knew nothing of what I was speaking and could not have been more condescending and sarcastic to me. He put down the phone, returned, and advised, 'he' had sent the person for a COVID test, and he remained as angry as when he initially picked up the phone. BTW-This was pricing for a job that easily could cost roughly $4K. I have never experienced the rudeness, unkindness and uncaring, inflicted upon me by Steve. I had also advised Steve I had recently lost my husband

Excellent, quick service for replacing a failing water heater. Highly recommend.

Great service, good communication, showed up on time, they had to call a helper to get the water heater out and Paul showed up promptly. They took the old water heater away to Home Depot and surprisingly came back with what I think is a better one from the State brand (A.O. Smith). They also installed an inline sediment filter I had bought some time ago but had doubts about DYI, and replaced valves that had corrosion and needed to go. All in all I am very pleased with the result and glad to be able to take a hot bath after a week of waiting for an incompetent Choice Home Warranty service that never

They won't give you an up front estimate, and just say you will receive a bill a few days after service. If you finally get them to give you an estimate it's twice as much as other plumbers.

Recently we had a waterless tank arrive from Kirkland and Shaw. In today's world we live in a technological highway with machines very complicated.

On Wednesday a worker arrived and made a few minor adjustments on our system. He checked a few things and was thorough.

Tonight, we are very happy as this wonderful man helped us to make a great product even better and a business who helped us even after the sale was done. Thank you for a professional approach the second visit was a joy for our home.

We had a waterless combi unit installed. The techs were professional and they worked very hard during Tuesday. We appreciated their presence at our home.
Tom came by today and he made a few adjustments.. we are very happy with the service and the workers. Thank you...

As a general contractor, I have used many plumbing contractors! I now use only one! Kirkland & Shaw!
Family business dedicated to customer service. They are there when I need them, always! And I love it that there's always a plumber on call to help my customers when they have an issue !!

And special kudos to Paulie

Total rip off. After I call them they asked to provide me my tenants name and number. They contacted with my tenant and told them I send them to fix the shower valve and toilet and made an appointment. They did not even call me and gave me price before its installed and I did not even know before they are going to my property. After installation they emailed me the invoice with $566 for parts and $675 for installation. They are not going to provide you any quote or estimate unless you asked for. I never experience like that before. Do not fall on their ads, they will fool you on the charges.

Kirkland & Shaw Inc have been our plumbers for more than 30 years. I feel lucky that we had found them all those years ago. They come out right away and fix the problem promptly. They are always very nice, they explain what they need to do, and they are honest and have reasonable prices. I highly recommend them.

Excellent service and came on promptly. Even though mine was minor fix but Plumer handled it very well.

I am very sad. I have known this company for years. My father in law used them for a few of his properties and in the past they did a great job. I had called them to put up a new stand alone shower in my home. They came out a few weeks later and did the work but the made a small mistake and the ring was separating. I called them for about three weeks but could not get a call back. Then the whole thing came down. I called the emergency number and a very nice man did come out and had to fix it. It did get worse but in the end they gave me a 100% refund as I had someone else finish the work. So in

Great service and dedication! My spouse called this morning when our heating system failed during the start of our current bomb cyclone (blizzard). They were onsite within an hour, and managed to find a replacement motherboard and control unit from the surrounding supply houses. That was no easy task. It's hard to find qualified technicians who know how to diagnose the electronics of a Burnham Alpine gas boiler.

Other heating companies we called said "call tomorrow". Instead, Kirkland braved the elements and made sure the system was fixed. They have earned my business

Person from Kirkland and Shaw Inc. (Andy) came over to fix an issue with pulsating water in 2 showers.
It took me 5 min. to explain the issue, and took him another 10 min. to replace both shower heads. The water flow was now better.
He stayed a total of 15 minutes.

Later, I get a bill of.... $220! So the plumber was working at a rate of over $15/minute!
Great part of their scam tactics is they are not telling you how much it is beforehand. I didn't get a chance! Before I knew - the 10 minutes was over!
Their ad claims "Free estimates!" - That's a lie.
The invoice says "

Their ads said free estimates, so when our shower was leaking we called them to get an estimate. He looked at it, said it needed a replacement valve, and that it would cost $600! We passed, went to Home Depot, but the same part for $25. Then they sent as a bill for $118! They claimed they gave free estimates- for everything except valve replacements! I called out their nonsense and they folded on the charges. Never going to call them again!

Simple job to change out a couple of washer / dryer faucets and toilet fixtures. Came on time, really professional and courteous and explained everything as they were doing it in case I wanted to try fixing it myself one day. Love that they were local and definitely will use them again going forward in my new house.

I called because my oil fire boiler stopped working and my Oil Tech could not come out. First thanks for answering the phone and scheduling the service call to fit my work schedule ! Second they came out, replaced a part and the boiler was up and running. However, shortly after the service tech left my home the boiler stopped working again. I called the office and spoke to an employee who said they would in fact come back and ensure the boiler was repaired. Sometimes the repairs are a process of elimination and I'm glad they were patient and spent extra time troubleshooting until the issue

I needed to replace my old kitchen faucet so I bought a new kit from Home Depot and began removing the old faucet as I planned to do it myself. I removed almost all of it, except for one piece (apparently I needed a special tool from the old faucet kit to remove it). I ultimately called Kirkland and Shaw to help me remove that one piece and install the new faucet.

They came and removed the piece which I couldn't do and installed the new faucet. I was pleased with the work, but it seemed to take the plumber a lot longer than expected (almost 2 hours of work?)

When I got the invoice, I

The WORST. We had them come out to change our heating system from steam to hot water. They gave us an estimate, told us that the job was do-able, ripped out part of our system then told us that they made a mistake, that they could not convert radiators that they said they could convert and that it would cost a lot more. They made holes all over our house that we had to fix ourselves. After $40,000 the system has never worked right.

This company was recommended to me by the Belmont Mom Groups.

I had them come on a Sunday night to change a sump pump when my basement flooded. Great service at a reasonable price. I hired them again for a bathroom problem. I highly recommend them.