Helms Heating & Air Conditioning takes pride in helping you with your home's heating & air conditioning service, repair, and installation needs to keep your homes as safe, comfortable, and efficient as possible. Our team will recommend solutions, based on your family's specific requirements, that will deliver real results.
Thousands of customers across America are having to wait for HVAC parts and equipment for extended periods of time. More often than we like, we hear about people who have been ripped off by other heating and air conditioning companies.
Thousands of customers across America are having to wait for HVAC parts and equipment for extended periods of time. More often than we like, we hear about people who have been ripped off by other heating and air conditioning companies.
Services
Helms Fabricating, a small metal fabrication shop, began as the vision of Morrison Helms in 1979. Although small, he established the company's missions - providing the highest in quality workmanship at competitive prices. In 1986, Morrison's son Steve joined the company and successfully built the Residential New Construction department.
Helms Heating & Air Conditioning is your best choice for air conditioning installation, air conditioning replacement, and A/C installation!. Purchasing a new cooling system is a big step. It is necessary with the type of climate we have here in the Charlotte area. When you decide to make that purchase, you'll need an expert to help you determine what type of system is right for your home.
Helms Heating & Air Conditioning is your best choice for Air conditioning repair, air conditioner repair, and A/C repair!. Helms Heating and Air Conditioning offers the best and most affordable options for air conditioning repair in Charlotte and the surrounding areas. When you choose Helms, trust is part of the package.
Routine Air Conditioning Maintenance, A/C Service, and Air Conditioning Service will ensure your cooling system's peak performance, efficiency, longevity, safety and comfort! Become an annual Maintenance Agreement customer to receive the following benefits:. Some air conditioning problems can double your operating costs without improving your comfort.
Are you building or recently purchased a new construction home? Have questions about your new heating and air conditioning system? Helms Heating & Air can help with your equipment's warranty, balance your home's airflow, and provide common troubleshooting tips! Homebuilders need a mechanical contractor that they can rely on as a valued member of their construction team.
Reviews (19)
Ralena Rowe
Dec 30, 2021
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Douglas Jackson
Dec 23, 2021
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My heating system (installed 2007 by another firm which was later merged into a larger regional outfit) abruptly stopped working on a very frosty night. I misdiagnosed the problem as a failed thermostat and contacted Helms seeking a replacement. Arianne responded to my chat request very promptly (during a holiday week no less!) and after patiently working through a differential diagnostic logic proposed it was probably not the thermostat but rather a switch or safety interlock mechanism. And so it was. Problem solved, for a not-yet customer, at no cost! You can guess who I'll be calling for any
Dan Scheller
Dec 20, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Andrew performs a thorough maintenance of our HVAC systems twice each year. Explains each item on the checklist, very knowledgeable, polite , on time and efficient. We highly recommend Helm's and Andrew!
Deb & Dan
Service:Â HVAC maintenance
Andrew performs a thorough maintenance of our HVAC systems twice each year. Explains each item on the checklist, very knowledgeable, polite , on time and efficient. We highly recommend Helm's and Andrew!
Deb & Dan
Service:Â HVAC maintenance
Beth St Martin
Dec 19, 2021
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Shannon Rizzo
Dec 07, 2021
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Mackenzie came to do a beginning of the season check on our heating system. She found several gas leaks and a malfunctioning pressure switch. John came out the same day and put a new regulator on (where the gas leaks were coming from) and the new pressure switch is on order. Best part is everything is under warranty!!
Update: the new part arrived. We were given a time frame that Jhovani C would be out to install it. He called and told us he was on the way during that time frame. Got the new part installed quickly and efficiently. Thank you for great service and a job well done!! We are very pleased
Update: the new part arrived. We were given a time frame that Jhovani C would be out to install it. He called and told us he was on the way during that time frame. Got the new part installed quickly and efficiently. Thank you for great service and a job well done!! We are very pleased
Lisa Frye
Nov 28, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
I have used Helms Heating & Air Conditioning for many years I have never had a problem with anything that they have done. They are prompt and have very respectful employees from the office all the way to the techs Would not use anyone else. If I could give more then 5 stars I would. Helms Rocks
Services: AC installation, Thermostat installation, HVAC repair, Heating system repair, HVAC maintenance, Heating maintenance
I have used Helms Heating & Air Conditioning for many years I have never had a problem with anything that they have done. They are prompt and have very respectful employees from the office all the way to the techs Would not use anyone else. If I could give more then 5 stars I would. Helms Rocks
Services: AC installation, Thermostat installation, HVAC repair, Heating system repair, HVAC maintenance, Heating maintenance
Michael Groff
Nov 06, 2021
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Carol Phillips
Oct 24, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Helms has been our go-to company for many years and they have done an excellent job maintaining our heat pump. Although they have many great team members, Greg is the one we request. He is professional, courteous and always does a great job! We also like having the same person who really knows our system. Definitely would recommend.
Services: Cleaning, AC maintenance
Helms has been our go-to company for many years and they have done an excellent job maintaining our heat pump. Although they have many great team members, Greg is the one we request. He is professional, courteous and always does a great job! We also like having the same person who really knows our system. Definitely would recommend.
Services: Cleaning, AC maintenance
Michelle Sedlak
Oct 02, 2021
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Helms put in a NEW AC unit in our NEW home in February. On our first call we needed freon because it wasn't charged properly. Today on our second call we were greeted with poor service and told we need a compressor... That they don't have. It's 91 degrees tomorrow and I'm 5 months pregnant. I feel like this is a sick joke. Noone has told me when it will be fixed. And the tech giavonni slashed my hose a million times looking for a leak? Jamie the service manager finally returned my calls and wasn't much help. He assured me they would fix it but couldn't tell me what time. Only that the office would
Michelle Marie
Sep 13, 2021
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Helms does not have parts to fix new AC units installed in NEW homes and do not charge the freon correctly. Jamie the service manager Arianne the on call person and giavonni have yet to give me a solution to… the problem. I am 5 months pregnant with no AC. our compressor went out and all I can get is the office will call me tomorrow. my repair is covered under warranty yet there is no employee or part to complete the repair. great. I'm mad, I'm sad, and I'm very HOT. I'm crying hoping I don't lose my baby from over heating. The negligence this company so graciously avoids creating a risk
Michael Yelton
Feb 06, 2021
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Phyllis Sidebottom
Feb 05, 2021
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Gwen Flanders Orr-Blackmon
Jan 22, 2021
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Jill D.
Jan 18, 2021
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Unfortunately for Helms, they don't seem to reach out to the people who are writing bad reviews, which is why they are rated so low. Let me 1st acknowledge that this review has nothing to do with the technician named Michael, who came to my home the 1st & 3rd time. He was professional & knowledgable. I do feel the 2nd technician was knowledgable but didn't implement his own professional recommendation. This review has to do with the company itself. Let me explain. We have been in our new build since April 2019. Last winter was milder than this years so this is the 1st time I turned
Bob B.
May 23, 2019
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I had Helms on a service plan for approx. 5 years and had Helms install a new upstairs unit. Approx. 4 months after install, a leak was found in the drain. This caused water damage to the house. Helms indicated the leak was a result of a plugged drain and not their fault. I terminated the relationship because they refused to take blame or compensate me for the damage. I hired a new well known local HVAC expert. New service found the drain incorrectly installed and not even sealed. The drain pipe was redone, cleaned, and sealed. So, in some cases Helms used existing equipment rather than replace
Rosemary B.
Nov 10, 2018
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I have been using Helms for years. I have a service contract with them, so twice a year I get my heat pump tuned up. Michael has been my tech for the past few years and he is great! I always get a call letting me know he is on the way, or if there is a delay when I can expect him. He is very respectful, he explains what he's doing and why, and makes suggestions to help keep my system running smoothly. I would highly recommend Helms!
Austin C.
Jan 22, 2018
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Helms installed my original HVAC system when my house was built over a decade ago. When my heating went out, we gave them the first call. They sent a technician out who assured us that the blower motor had failed and that on top of the $95 service we owed for his presence, it was going to be another $1100 to fix the blower motor. To double check pricing, we called a few other HVAC Companies, all of whom confirmed that $1100 was way too expensive for the part + labor. Finally, we had a new company come out who quoted $600 to replace the blower motor (plus another diagnostic fee) only to find out
Christa L.
Apr 15, 2017
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Will be the last time I use their service. I made appt. for the hours 1-3 pm. I called them at 3pm after a 11 min hold the person told me I had wait for another call. When I got that call they said it will be 5pm.....2hour delayed. I called back and ask for some kind of compensation for the wait. Then I received a called from the supervisor and there was nothing they could do for me. I pray the tech will be here in 15 min.......
Don L.
Jul 25, 2016
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The air conditioning in my house was installed by Helms HVAC when it was built 18 years ago.
1. Within 7 years, the compressor had to be completely replaced even though it was serviced multiple times. $3500 to fix.
2. The Freon lines leaked to the point where, starting with the second year, I had to replace it each year. After about 9 years, someone found a way to seal the leaks. $600 to fix.
3. They installed non-insulated ductwork on the main floor on my house. After about 10 years, moisture started condensing on the ductwork and caused major stains, some of which dripped onto my floors. Cost
1. Within 7 years, the compressor had to be completely replaced even though it was serviced multiple times. $3500 to fix.
2. The Freon lines leaked to the point where, starting with the second year, I had to replace it each year. After about 9 years, someone found a way to seal the leaks. $600 to fix.
3. They installed non-insulated ductwork on the main floor on my house. After about 10 years, moisture started condensing on the ductwork and caused major stains, some of which dripped onto my floors. Cost
