The Collection's Customer Experience Team provides you with best in class service, attention to detail, and an unparalleled commitment to your satisfaction. Whether you're looking for a new Alfa Romeo, Aston Martin, Audi, Ferrari, Jaguar, McLaren, Maserati, or Porsche vehicle; need service on your existing one, or hunting for original parts & accessories - our digital tools make contacting us easy and efficient on any device.
We take stellar service very seriously. In fact, our Service team's sole mission is to make every visit a smooth and seamless experience. From the moment a customer calls for an appointment or a vehicle enters our dealership to final pickup - our Service department works much like a well-oiled machine.
At THE COLLECTION we understand the passion owners of high-performance automobiles have for their vehicles. When it comes to parts and accessories, we know that only the very best will do. From top quality original equipment parts to custom accessories, we'll help you transform your automobile into your own personal statement.
We take stellar service very seriously. In fact, our Service team's sole mission is to make every visit a smooth and seamless experience. From the moment a customer calls for an appointment or a vehicle enters our dealership to final pickup - our Service department works much like a well-oiled machine.
At THE COLLECTION we understand the passion owners of high-performance automobiles have for their vehicles. When it comes to parts and accessories, we know that only the very best will do. From top quality original equipment parts to custom accessories, we'll help you transform your automobile into your own personal statement.
Services
We take stellar service very seriously. In fact, our Service team's sole mission is to make every visit a smooth and seamless experience. From the moment a customer calls for an appointment or a vehicle enters our dealership to final pickup - our Service department works much like a well-oiled machine.
Reviews (19)
Eva V.
Nov 03, 2021
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I don't usually take the time to write bad reviews but the treatment I received here has left me in complete shock.
I have had my Alfa Romeo serviced here before and I trusted that they would provide great service and parts, being that they pride themselves on being a "luxury car dealership". I had to wait three weeks for an appointment here, which is normal, as they are very busy usually. I came in on Monday the 25th, after those three weeks of being car-less. They didn't contact me until the following Thursday, with no update because no one even looked at my car. They promised
I have had my Alfa Romeo serviced here before and I trusted that they would provide great service and parts, being that they pride themselves on being a "luxury car dealership". I had to wait three weeks for an appointment here, which is normal, as they are very busy usually. I came in on Monday the 25th, after those three weeks of being car-less. They didn't contact me until the following Thursday, with no update because no one even looked at my car. They promised
Jennifer C.
Oct 27, 2021
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Raquel P.
Aug 12, 2021
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Beautiful shop but very poor salesmanship and customer service. Shopping for a car and visited this dealer and could not get the attention of a salesperson. When finally after waiting a long time he said he was busy but we gave him our phone number and what we were looking for (Audi) he said he would call with numbers. He never did and we left messages again and nothing !! We went to Volvo instead and are super pleased.
Giampiero D.
Aug 08, 2021
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The Collection , is NOT a "luxury car" dealer anymore !
Third time I have an awful service experience with my Ferrari.
Regrettably I have to express my disappointment on the (dis)service I received : on Jul 19 I brought in my 17 California for a gear box malfunction ; after 4 days , several phone calls , no loaner and , $2,381.62 invoice , Ive got my car back but , the problem was not resolved , just mitigated.
Next day , Ive addressed the problem with your ASM Mr. Davidian and , also via email (no response).
Mr. Davidian set me an appointment for Monday at 09;00am (6 days , first available
Third time I have an awful service experience with my Ferrari.
Regrettably I have to express my disappointment on the (dis)service I received : on Jul 19 I brought in my 17 California for a gear box malfunction ; after 4 days , several phone calls , no loaner and , $2,381.62 invoice , Ive got my car back but , the problem was not resolved , just mitigated.
Next day , Ive addressed the problem with your ASM Mr. Davidian and , also via email (no response).
Mr. Davidian set me an appointment for Monday at 09;00am (6 days , first available
Carolina R.
Jul 22, 2021
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Sara V.
Jul 20, 2021
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Leigh B.
Jun 16, 2021
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Consumers be aware! Saturday, June 12 contacted to buy a Range Rover for $101,000 either cash or a trade-in. Expressed wanted to do that day or early Monday. Gave photos, VIN, details of the trade, deal with Leo Visconti advising awaiting manager from an appraisal. Chased all day till 3 pm advised closed. Tried all day Monday could not reach Leo, then called the main line, dealt with a different agent who then called back saying I have to deal Leo. Sent all information again, finally on Tuesday get an offer of trade, I accept that offer and asking price, never once negotiated. I advised I can
Mo E.
Jun 11, 2021
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Erick V.
May 26, 2021
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Yenny H.
May 19, 2021
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I wouldn't come here for service. I don't know how the dealership is but I was very unsatisfied with the servicing Dept. I received 3 different quotes, from 9k, to $5400 to then $4200. Every time I was told there was a mistake done. I took my car elsewhere and I only paid $1500. The 2 stars is because I did think Jennifer was very professional and had good communication with me. Also, when you arrive, you're greeted right away & the customer service is pretty good. They also arranged for a Lyft that arrived quickly and took me home free of charge. But to trust your mechanic,
Juan C.
Apr 05, 2021
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M. K.
Mar 04, 2021
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I just contacted my attorney. The Porsche sales manager, Jose Yunen, agreed to contract terms which they have breached. Their correspondence is filled with lies and misrepresentations.
Please do not hesitate to contact me for the full story, I promise you will not do business with them if you read the emails they sent me--and I will happily share them.
I simply have too much damaging info to include in this post, and I am furious.
Please do not hesitate to contact me for the full story, I promise you will not do business with them if you read the emails they sent me--and I will happily share them.
I simply have too much damaging info to include in this post, and I am furious.
Collin F.
Jan 27, 2021
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Rachel B.
Dec 16, 2020
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If I could do no stars I would . After hearing complaints from friends and seeing various other issues and knowing what goes on I'll say this. It's sketchy they have trouble with loner cars and most loner cars get sold and have had people and friends complain to me about poor scratch repair or not knowing one has been damaged. A lot of disrespect and short patience because the service advisors and everyone working on commission just wants to get paid and sees customers as dumb and money bags.
On top of this being treated poorly especially being a woman treated with disrespect and not
On top of this being treated poorly especially being a woman treated with disrespect and not
Lido L.
Jun 18, 2020
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Zero stars if that was an option.
I was having a/c issues in my Maserati quatroporte, I went to a mechanic, got a quote in 20 min of $1500. I decided to go to the collection for a 2nd opinion & see if I can get a better quote, since I usually bring my car there. First they told me that the other mechanic was wrong & it was something else & minor, it would only be $567. I was happy I came here to the collection for a second opinion, now I'll be saving money, or so I thought.
My a/c worked for a week & I had to go back, a total of 4 times, the first 3 I did not get a loaner
I was having a/c issues in my Maserati quatroporte, I went to a mechanic, got a quote in 20 min of $1500. I decided to go to the collection for a 2nd opinion & see if I can get a better quote, since I usually bring my car there. First they told me that the other mechanic was wrong & it was something else & minor, it would only be $567. I was happy I came here to the collection for a second opinion, now I'll be saving money, or so I thought.
My a/c worked for a week & I had to go back, a total of 4 times, the first 3 I did not get a loaner
Mark M.
Nov 23, 2019
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We own an Audi Q5 that we leased from these folks, presently in its third year, and have had such a poor experience with the service department here. We've actually performed all of the service for the vehicle at The Collection, and any rattling or squeak issues, have never been fixed correctly the first time. We've had to take the vehicle back in again and again in order to get it fixed right. The last time, they had our vehicle for a whole month because they didn't know how to fix a squeaky steering wheel--that's just shocking, and a huge hassle.
Further, I asked them to
Further, I asked them to
Wendy A.
Nov 13, 2019
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We went this past Saturday to this prestigious care dealership for an event they had called; Rise and Drive.
It was early morning and we got to see the cars they sell in here, from amazing and luxurious brands like; Audi, Porsche, Ferrari, Aston Martin, and so much more.
The service and organization of this event were formidable.
It was early morning and we got to see the cars they sell in here, from amazing and luxurious brands like; Audi, Porsche, Ferrari, Aston Martin, and so much more.
The service and organization of this event were formidable.
Gabriel T.
Aug 26, 2019
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I went to service my Porsche 718 about 6 month ago, the check in process was fast and smooth, Marcos Rodriguez is a very profesional guy. After waiting around 4 hours because they didn't had a loaner I took my car home with the exact same issues I came in. The tires pressure doesn't have a faithful reading and the exhaust sound isn't working when you press the bottom.
I received a phone call to see how my visit went and I explained that everything still the same, I was told to take the car inn again, I talked to Marcos but never got the appointment with a loaner.
Now I have appointment
I received a phone call to see how my visit went and I explained that everything still the same, I was told to take the car inn again, I talked to Marcos but never got the appointment with a loaner.
Now I have appointment
Marilu F.
Jul 01, 2018
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I missed an opportunity to go to The Collection a month or so ago for a Yelp event. Fortunately for me, they had another event going on, the Sportscar Together event, and while it wasn't a Yelp event, it had the wonderful caliber of it and then some.
The event had a lot of food available. They had alcohol, desserts, and even a food truck. Not to mention that the event had a photo booth where you could take photos with or without props, and speaking of the photo booth, they even had an attendant on sight. That was awesome.
As far as the event goes, it was massive and full of so many things
The event had a lot of food available. They had alcohol, desserts, and even a food truck. Not to mention that the event had a photo booth where you could take photos with or without props, and speaking of the photo booth, they even had an attendant on sight. That was awesome.
As far as the event goes, it was massive and full of so many things
