Boatright Hardwood Floors

We selected Boatright for a very difficult repair project and are extremely pleased. The project involved extensive subfloor preparation and removal/replacement of solid oak flooring in two large areas in the house. In particular, the staff did a great job of cutting out and putting down new wood next to the wood edge of a kitchen island and cabinetry, getting as close as possible without damage. Also, the long seams between where new wood was installed and existing wood remained are invisible. The staircase work was meticulous. Notably, we worked closely with staff on selection of the color

What a strange company! One star is one too many! Spoke to Greg several times and he visited our house, measured and even came a second time with more samples. Said he would give us an estimate. This was in August. Did not hear anything from him right away but then decided to wait until after my husband's scheduled back surgery in mid-September. He's convalescing nicely now so called Boatright again to ask for the estimate. Greg told me when he called manufacturer they told him they had gotten several calls from someone looking for about same square footage as our job and he thought

I called this company for the first time on June 21 and spoke with Sam. We needed the floors waxed for a rental property we have between July 24 & July 30. I was given a bid over the phone by Sam Boatwright and when I asked about scheduling, I was told he would call me back "tomorrow". I didn't get a call the next day, so I called again and spoke with Greg, who got the same information I gave Sam the day before and I was told again that I would get a call back the next day. I called nearly everyday between then to schedule the floors and no one would answer. I finally got a hold

It is a rarity to find a flooring company (any company really) that is almost unanimously respected by clients, but such is the case with Boatright Hardwood Floors in Austin, TX. I want to thank Sam, Greg & the team for the thorough removal, meticulous preparation and installation of our hardwood floors. I would absolutely recommend Boatright Hardwood Floors for quality wood flooring to Central Texas. - Brian & Maria

We have known and worked with Boatright Floors and the owner, Sam, for over 10 years. He and his staff have always been professional and very efficient in the jobs they have done for us at Austin Doctors Building. Sam works with commercial as well as residential. I would highly recommend Boatright Floors and know you would be pleased.

Our family has known and used the family-owned Boatright Hardwood Floors for years. Firstly, the knowledgeable sales staff helped guide us along and worked easily with our price point and style....(so many good looking choices)I do believe that the wood floor we put in the house in north austin helped sell the house. .......and in the end, from choosing the wood, to installation, to follow through , the wood floor was a guaranteed investment for us

We worked with Boatright to repair parquet floors in my mother's house. They did an outstanding job! The floors are stunningly beautiful and the workmanship was superb. They were timely and responsive and I would highly recommend them for future work.

Having lived in central Austin, we'd heard about Boatright Floors for years, as all of our neighbors had their floors done by Boatright, and the consensus was that Boatright was *the* place for fine floors. We moved to northwest Austin and had a major remodel involving all new floors. Frankly, the Yelp reviews on Boatright had me concerned, but given that all of our neighbors used them, we checked out their store. Our experience with Boatright was fabulous. Their depth of knowledge about floors and flooring options was amazing. They assisted us in selecting the perfect floor. Their installation

Boatwright Hardwood Floors came to our rescue in Corpus Christi when an upstairs bathtub broke and our 1936 gorgeous hardwood floors were ruined. We had an alternating beautiful oak large plank floor and it was devastating to see what had been a highlight become a problem. Humidity/drying time/air coming up from under the pier and beam house/continuous length of the house flooring all made this a difficult job. What impressed us about Boatwright was that they stayed on the job and stuck to their bid even though it required 3x the expected work/cost for them. In the end, we may have the only floor

Haha after reading all the other reviews, I'm glad I couldn't even get these guys to come out for a bid!

1. Left me a voicemail to let me know they were canceling (got it after I already left work to meet them)
2. Rescheduled, my husband was still in his PJs when they arrived and they LEFT before he could get to the door. No phone call - they later told me they guessed they had the wrong house?
3. I ask them to call my husband to schedule since I'm out of town, they never call
4. I check yelp before trying to schedule for the FOURTH time, see reviews.

Bye! How is this place even

I wish that there was a ZERO option! They charged me $250 as a deposit and when no work was done they refused to return my deposit!!! They basically charged me $250 for an hourly worker to come here for an hour and give me a BID!!! Please do not use them. There are honest people out there who do wonderful work. Don't let them scare you into giving them money.

Boatright did a great job installing mesquite floors on my house and guest house. I was happy with all aspects of their work, and thought their installers were great guys. Sorry others seem much less pleased.

There needs to be a zero option. We could have sued for breach of contract (my partner is an attorney) but it just wasn't worth his time. Boatright is a liar. He stated in an email that we spoke on the phone, and I never spoke to him on the phone, only once in person. He agreed to pay us for the cost of fixing mistakes his employees made (dark marks where the applicator overlapped), then he ignored his own email agreeing to pay. This business has been sued repeatedly. STAY AWAY.

Too bad zero stars was not an option. I have never experienced such bad customer service. I dealt with Karen on the phone and in person. When I described what I needed she said " That could be a million things". OK, I get it, there are variations. When I asked where they were on Burnet, her reply was " Burnet is a very long road". Really, but there are cross streets to help narrow down the area. I was able to get out of her it was between 2222 and 183 ( they are 2 blocks north of 2222. When I showed up I presented her the sample. She said have a look around and see if

I had Boatright Floors refinish my Brazilian Cherry hardwood floors in my office and master bedroom and the floors turned out absolutely perfect!

I received a call from Sam Boatright that they had an opening come up in their schedule and asked if they could start sooner then scheduled. I had no problem with that except none of my furniture had been moved and due to a recent knee surgery, I was unable to lift anything. Sam said that was not a problem at all and that his crew would be happy to move the furniture.

The crew consisted of two men, one who had been working with Boatright for over

Gorgeous, craftsman-quality hardwood floors at very high price (about 25 percent higher than comparable competition, but that contractor did not have an opening.) Terrible customer service - to the point Mr. Boatright told me what a difficult customer I had been, told me he did not trust me to pay (when I had been waiting to write holdback check for over 3 weeks, waiting for final touchup work); told me to never call him or his employees; hung up on me; and, pulled off the job before final fine detail and final payment. Up to that point, I would have given a 3-star, taking off from 5-star craftsmanship

I have been a general contractor in the Austin Area since 1993. We focus primarily on residential remodels. Unfortunately, I recently lost my flooring contractor to failing health. I gave Boatright floors an opportunity to have my business, (6-8 floors per year).
To say they have terrible customer service would be an understatement and redundant (see the other reviews on this site). These people have very poor communication within their company and almost nonexistent communication with their customers. No one in this company is aware of what Sam Boatright is doing at any given moment, including

We didn't know what good protection we had on our hardwood floors until Boatright re-did them. They said their "varnish" was the toughest out there...well, whatever we had before was far better as it never showed signs of dog wear. Now, in 3 short months, you can easily see marks on the floor where the dog's nails dig in when he gets up.

Absolutely horrible customer service. We scheduled our job weeks in advance, and when we called them a few days prior to the start date to ask what time they'd be arriving, they asked if they could push the start date out a week longer. We agreed. The morning they were supposed to start, no one showed. I finally called the sales manager mid morning, and was told, "the workers called in sick around 8AM". I asked him why no one called to let us know, as we were there waiting for them. He said he would call us back around 5pm to let us know what day they could start. I called