We are humbled, grateful and honored to be named a Torch Award winner by the Better Business Bureau, easily considered to be the standard bearer and authority in business ethics. We take pride in operating each day at the highest levels of personal and professional integrity. On behalf of our employees, customers, partners and communities we serve, I'd like to personally thank the BBB for this tremendous distinction.
Receiving the Torch Award would not have been possible without the commitment of our entire team to making business ethics guide everything we do.
Receiving the Torch Award would not have been possible without the commitment of our entire team to making business ethics guide everything we do.
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My name is Mike Bakker and I have been working in the heating and air conditioning field since I was 16. My dad owned a heating and air conditioning business on the south side for which I worked for several years before moving to DuPage County. I worked for a few larger companies in the area, both as a Service Technician and as a Service Manager, doing residential and commercial work.
Here at Dutchman Heating and Cooling Inc., our goal is to deliver the best heating to you and your family. By specializing in custom comfort solutions, we are able to cater to each unique home using the latest technology. Our Comfort Specialist will spend time walking through your home evaluating your existing equipment, informing you of the current condition of your heating system, and determining your ultimate comfort needs.
For over 30 years, heating & cooling experts have included air filters in HVAC systems. Dutchman prides ourselves on delivering high quality products and excellent service to our customers. With a free consultation, we are able to design a heat and air system that fits the unique needs of your family, from allergen removal from air to bacteria removal from air.
Did you know 90% of homes are under-insulated? Correctly insulated attics will keep your home more comfortable year round and reduce your energy consumption. According to Insulation Institute, Naperville is in Zone 5, which means we need insulation with an R-value (resistance to air flow) between 35 and 60.
The entire home comfort system depends on air ducts to distribute air throughout your home. No matter what type of filtration system is installed in your home, ducts will gradually collect dust, dander, dirt, and other harmful contaminants. These contaminants will contribute to health concerns for clients with upper respiratory problems, environmental allergies, or autoimmune disorders.
Reviews (10)
Aleksandar Babic
Jan 29, 2022
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My 21yo furnace died just before a subzero cold snap. We ordered a new one and Todd & Nate did a nice install but unfortunately there was an intermittent heating issue with the new unit shortly after they left. Nate was headed home but came back to troubleshoot. He called in additional support, Clint, who stayed until he identified an extremely rare mfg issue (lucky me), no fault of installation... I'll spare the details. He managed to get the furnace running to prevent a -9F night without heat. Julie drove from the office after hours with several space heaters, just in case, but the furnace ran
Matt Simms
Jan 13, 2022
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Bob Turner
Jan 13, 2022
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Positive: Professionalism, Punctuality, Quality, Responsiveness
I like the way Dutchman handles appointments. They give you a 2 hour window. You get a confirmation call the day before the service and then a call from tech advising his arrival time. The techs are always knowledgeable and professional. The company in my experience is very trustworthy.
Service: HVAC repair
I like the way Dutchman handles appointments. They give you a 2 hour window. You get a confirmation call the day before the service and then a call from tech advising his arrival time. The techs are always knowledgeable and professional. The company in my experience is very trustworthy.
Service: HVAC repair
Betsy Roche
Jan 12, 2022
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Shane was here to replace our humidifier. He did a super job. Explained the process and our role in insuring the humidity would be best for us. He was personable and friendly. A great representative for Dutchman. We recommend him highly!
Service: Installation
Shane was here to replace our humidifier. He did a super job. Explained the process and our role in insuring the humidity would be best for us. He was personable and friendly. A great representative for Dutchman. We recommend him highly!
Service: Installation
David Nowak
Dec 19, 2021
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I called because our furnace would not stay on. They gave me a time in the afternoon (4:00 or 4:30) and told me that it would be $135 per hour because of overtime. Seriously? 4:30 in the afternoon is overtime. I told them it wasn't an emergency so they scheduled me for the following day at noon for $95 an hour. Okay--that's fair. Then they asked me if I owned or rented the house. I just moved here and am renting for the first year. They then informed me that they needed the landlord's permission for them to enter the house. {{{sigh}}} give me a break. But okay, I jumped through that hoop and had
Larry Sims
Nov 02, 2021
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We had a contract for the AC and Heat cleaning/check ups. Came out, said we needed to spend 2,000.00 in maintenance on furnace or just spend 5,500.00 for a new furnace, as ours was 15 years old. (But it was working just fine for 2 weeks) Tech asked if we just want it off since we had the doors open, we left it off. Next day it would only run for 1/2 hour, then trip a limit switch. Called them back on a Friday, problem continued. Said Saturday was overtime so I agreed to have them back on Monday. Had another local independent HVAC company come out. (Because it was too coincidental) and he couldn
Mike Obrock
Sep 19, 2021
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Our HVAC went out Sunday afternoon. We contacted Dutchman and they were able to get someone out to us Monday morning. Jose was great - arrived early, friendly, professional, efficient, and extremely knowledgeable. Just from my terrible explanation of the issue, he was able to pinpoint the problem. He also took the time to explain to us some of what we needed to know in order to make an informed decision as to what services we wanted. No pressure sails, no BS…just a straight honest professional. We will be back and specifically request Jose.
Szymon Sieczka
Aug 23, 2021
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A paragraph is not enough to say how amazing this company is! My air conditioner tripped our circuit breaker on a Tuesday night, it was late so the Dutchman front office was closed for the day, deciding that this was not an emergency I left a message about my problem. I received a call the next day about five minutes after eight, which is when Dutchman opens for business, an appointment had already been set up for me and someone was on the way to fix our problem, I was blown away by the responsiveness! Once the technician arrived he found that our compressor unit had failed, we went over several
Laura K.
Jul 14, 2021
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We called Dutchman to address water from our AC that was pooling on top of our furnace. Jose was very courteous, professional and pleasant. He gave us a thorough explanation of what he believed was the cause and performed the necessary work quickly. When the problem recurred later that evening, I called Dutchman and left a message explaining the issue. I received a call from Dawn promptly the next morning, and she arranged to have Jose return to take another look and perform some additional work we had already scheduled. He was able to track down the cause and did an excellent job of explaining
Nivin Wynn
Jul 14, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
We have used Dutchman for 16 years for yearly maintenance and install of new heating and air conditioning units. Professional, reliable, honest pricing and everyone who has come to our home has been wonderful!! We have had Matt for years and he is incredible. Cannot say enough nice things about this business and the owner.
Services: AC maintenance, Cleaning, HVAC maintenance, Installation, Heating system repair, AC repair, Heating maintenance, AC installation
We have used Dutchman for 16 years for yearly maintenance and install of new heating and air conditioning units. Professional, reliable, honest pricing and everyone who has come to our home has been wonderful!! We have had Matt for years and he is incredible. Cannot say enough nice things about this business and the owner.
Services: AC maintenance, Cleaning, HVAC maintenance, Installation, Heating system repair, AC repair, Heating maintenance, AC installation
