When it comes to superior automotive performance and luxury car dealerships in Knoxville, we believe that there's a lack of authenticity and uniqueness in the buying experience. That's why we are glad to break the mold, like a BMW, we are exceptional in what we do. Being an individually owned dealership, we work to build lasting relationships with our customers.
We do this by going above and beyond expectations. Whether it's speaking with our owners one-on-one or discussing the new technologies in our BMW vehicles with one of our product experts, you can feel the difference in everything we do.
We do this by going above and beyond expectations. Whether it's speaking with our owners one-on-one or discussing the new technologies in our BMW vehicles with one of our product experts, you can feel the difference in everything we do.
Services
George has been with Grayson BMW for over 7 years with 20 years of automotive experience. George resides in Farragut and is married with 2 daughters and 2 son-in laws and 4 grandchildren. George spends his personal time with his lovely family and loves to travel to international destinations. Jeremy is a multi-award-winning Sales Consultant coming to Grayson BMW and has been in the automotive industry since 2007.
M. The most powerful letter in the world. M generates performance unlike anything else. And after four decades of delivering hair-raising thrills, it's still pushing the limits. But don't just take our word for it. See for yourself when you grip the wheel of any vehicle from our M Family. BMW M is all about the fascination of driving -both in day-to-day traffic and on the racetrack.
Here at Grayson BMW, we take pride in breaking the mold when it comes to luxury car shopping. Financing or leasing a BMW is something special, and our clients deserve the highest-quality care while considering the highest-quality vehicle. For this reason, we provide the most expansive selection of BMW cars in Knoxville because we know that our Oak Ridge drivers have a wide range of car-related needs.
At Grayson BMW, we understand that searching for a new car is always fraught with challenges for drivers throughout Knoxville, Maryville, Sevierville and Oak Ridge. It's hard to overstate the difficulty of finding a new car that suits your driving needs, budget and personality. Fortunately for you, we're proud to maintain a broad selection of new BMW models, including BMW 3 series, X3, X5 and X1.
Every now and then BMW takes a shot at something unconventional, and the 4 Series is typically where such ideas make their way to your Knoxville driveways. The BMW 4 Series shows off a completely new design language for BMW, and you can get a look at the bold new styling at Grayson BMW today! Just a short drive from Maryville or Oak Ridge TN will put you in the driver's seat of a New BMW 4 Series model for a test drive!
Reviews (29)
Jon W.
Jan 03, 2022
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Grayson BMW 10671 Parkside Dr, Knoxville, TN 37922
Is a very dishonest dealer ship. I bought a car from them only to find that they are a dishonest company. I emailed to about car they had list at 1st they that the car was no longer available only a day later the salesman email to tell that it was now available. I told I would like to buy the car I gave a $1000 deposit to hold the car for me. Later the salesman calls me and there was mistake by the listing company and ask if I could pay more trying to a nice guy, I said I could go up $1000 above the list price. Only to find out that the salesman
Is a very dishonest dealer ship. I bought a car from them only to find that they are a dishonest company. I emailed to about car they had list at 1st they that the car was no longer available only a day later the salesman email to tell that it was now available. I told I would like to buy the car I gave a $1000 deposit to hold the car for me. Later the salesman calls me and there was mistake by the listing company and ask if I could pay more trying to a nice guy, I said I could go up $1000 above the list price. Only to find out that the salesman
Shane Pitman
Dec 30, 2021
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I just made my first purchase from Grayson BMW. During this a time when finding and buying cars is not the easiest of things to do Matt Cole made the experience pleasant and easy. I am very thankful it was a no pressure sale where they did not try to force you to purchase needless things that you do not need. I will definitely be going there when it is time to purchase my next vehicle.
Tina Drake
Dec 28, 2021
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Tristen was absolutely what I needed to help me trust the process of buying my 1st BMW. He listened to my needs and saw me as a person and not a commission. He provided me with all the information I needed and why BMW would be my best choice for a car. He was very genuine and patient. I will definitely return to Grayson because of Tristan’s expertise in service. He now has my husband and family wanting to look at BMW for their next car purchase.
Og X. Agony
Dec 28, 2021
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Henry Love at Grayson BMW is the best man I have ever put my trust in he made everything so easy he is super nice just an extraordinary individual he saw me with my hard work and dedication at 19 years old and all I wanted was to own something nice for once and he made that happen for me, thanks to him I am a proud owner of a 2013 Subaru BRZ Limited I am blessed
Tara B.
Dec 26, 2021
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Maria is the bomb!! She is thorough, patient and totally on the ball with all your needs in mind! She will do everything in her power to get you in the perfect car! And Tyler, well what can I say, he is awesome too! He answered plenty of my continuous questions and helped me finish up my deal while Maria was on vacation! If you want professionalism and helpful salespeople, do yourself a favor and go to Grayson and ask for one of these two amazing individuals!
Thanks Maria and Tyler!
Thanks Maria and Tyler!
Joseph Tew
Dec 21, 2021
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Steven Perez
Dec 21, 2021
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Ricky Scott
Dec 20, 2021
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UPDATE FROM REVIEW UNDER ASHLEE HUTCHINSON: As a response from the comment from her review, we did call and spoke with Jeff, he is supposedly a used car sales manager, we were told ALL SALES FINAL. He had no desire to work with us and didn't seem to care that his sales person gave false information and was totally dishonest in this car sale. So in telling us to call and speak to someone, we did and it was an absolute waste of time. So I'm sure you are not "deeply concerned", as I see this isn't the first time a customer has complained about your dealership.
Summer Eden
Dec 12, 2021
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Worked with Henry Love and Steven Fitzpatrick. Both awesome guys! I greatly appreciate the nice, non pressure environment. I walked out with my perfect car!! The ONLY TINYYY ISSUE: the detail team didn’t do a great job. Lots of missed areas. Not a big deal because the car is perfect in every other aspect
Kyle Blassingame
Nov 21, 2021
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Came in looking to find a reliable car that is gas efficient and Bob Miller was able to do that. He was not a stereotypical car salesman that was poaching for a sale. He was a genuine guy that did not care about selling the most expensive car to you but selling a car that will make you happy. He was very informative through the signing process and the test drive. When it comes to purchasing a car Bob Miller will make sure you are properly taken care of through the whole process.
Thomas Jackson
Nov 21, 2021
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Fantastic experience finding a new car at Grayson.. Henry Love helped us and he could not have been better! He took the time to show all the options they had available in different price ranges and helped us find the perfect SUV! I would recommend going to see him at Grayson before going anywhere else!
Kelly I.
Oct 02, 2021
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The purchasing of the vehicle was pretty easy and relaxed, however my complaint is with their follow through and customer service.
I purchased a pre-owned vehicle from them in February. I verified at the dealership that the vehicle did come with a second key, the sales lady was actually the one to mention it, and even checked the key tag to verify it as well. However after signing all paperwork and getting ready to leave with the vehicle, she told me that they could not find the second key, so they would mail it to me when they mailed my tags. Well, the tags came, but the key never did. I messaged
I purchased a pre-owned vehicle from them in February. I verified at the dealership that the vehicle did come with a second key, the sales lady was actually the one to mention it, and even checked the key tag to verify it as well. However after signing all paperwork and getting ready to leave with the vehicle, she told me that they could not find the second key, so they would mail it to me when they mailed my tags. Well, the tags came, but the key never did. I messaged
John F.
Jul 01, 2021
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V. L.
Jun 18, 2021
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We drove about 4 hours to go pick up the car and asked questions over the phone about the vehicle and if it had been through UCI. We got there to pick up the used car and understand that it is a used vehicle and it is as is but starting on our long drive back home it started to shake and to me it just felt like the tires were out of balance and didn't think anything about it. We got back to KY and made an appointment with our mechanic at home to have him do a good lookover and that I feel like it may be the tires out of balance. He called us after getting the car into the shop and said
Lucy J.
Jun 15, 2021
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Service on my car is great. This review is about the waiting area (which is part of what you pay for when you buy a car from Grayson). Grayson modified their coffee machine so one can no longer obtain a coffee drink that includes dairy. Instead, they provide the cheap Coffee-Mate (TM) mini-canisters of artificial creamer comprised of who knows what chemicals and carcinogens. Grayson BMW -- don't scrimp so much on the coffee machine and accouterments. How much money do you save by foregoing actual half-and-half? If I didn't love my car so much, I would switch to Mercedes just for a better
Julian B.
Jun 02, 2021
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I was told the car I bought was
Certified and I had nothing to worry about by the sales woman Maria Yenni. "Like buying brand new" Come find out they did not do the certification. $8,000 in repairs in the first 3 months of owning... The amount of complaints through Google, Better Business Bureau and also here on yelp will tell you to not buy from these dishonest people. I talked to the GM Frank Scialdone who cussed me out then hung up on me and then talked with just about every person with no luck... Brake system completely shot and unsafe, tires shot and windshield wipers shot equals
Certified and I had nothing to worry about by the sales woman Maria Yenni. "Like buying brand new" Come find out they did not do the certification. $8,000 in repairs in the first 3 months of owning... The amount of complaints through Google, Better Business Bureau and also here on yelp will tell you to not buy from these dishonest people. I talked to the GM Frank Scialdone who cussed me out then hung up on me and then talked with just about every person with no luck... Brake system completely shot and unsafe, tires shot and windshield wipers shot equals
Amber J.
May 14, 2021
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Not so long ago I would have given Grayson a 5 star rating. You see, I used to be a huge advocate. I was a loyal customer. I have purchased six vehicles from Grayson in the past 10 years or so. Most recently I purchased a vehicle on 3/27/2021- it will be my last.
I test drove a pre owned vehicle. After the drive, I expressed concern regarding an alert that the oil was over max limit. I gave my salesman an idea of what I was willing to pay, asked him to have the oil alert looked at & I left. He text a short time later that he was able to meet the price & the service department was checking
I test drove a pre owned vehicle. After the drive, I expressed concern regarding an alert that the oil was over max limit. I gave my salesman an idea of what I was willing to pay, asked him to have the oil alert looked at & I left. He text a short time later that he was able to meet the price & the service department was checking
Mike O.
Jan 23, 2021
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Sales management is the absolute worst I've ever seen. They fired my sales person in the middle of the deal, and then were so rude that I asked for my deposit back. I found out later that several friends of mine from Knoxville purchase their BMW's in Chattanooga in order to avoid the sales clown show at Grayson. I wouldn't go back there if they were giving away cars for free.
Elina V.
Jan 02, 2021
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Trevor P.
Dec 22, 2020
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*READ BEFORE BUYING USED*
If I could give this dealer no stars, I would.
I went to purchase a used X3 here at Grayson BMW. During the test drive, everything went smooth. No lights on the dash, everything worked, and no recommended service reminders. While signing papers, you are given are a sheet of paper that states that the second you purchase this vehicle, that it is absolutely no longer property of Grayson BMW and they will not be responsible for it whatsoever. Figuring that this was a half reliable car and I had another reliable BMW before, this was not an issue. The SECOND we get home, the
If I could give this dealer no stars, I would.
I went to purchase a used X3 here at Grayson BMW. During the test drive, everything went smooth. No lights on the dash, everything worked, and no recommended service reminders. While signing papers, you are given are a sheet of paper that states that the second you purchase this vehicle, that it is absolutely no longer property of Grayson BMW and they will not be responsible for it whatsoever. Figuring that this was a half reliable car and I had another reliable BMW before, this was not an issue. The SECOND we get home, the
Kim B.
Dec 16, 2020
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I pulled my car, a 2017 Chevy Cruze, into the service area on a rainy Wednesday with a nail in my back tire. I told them that I was going to have to get a new tire at a place up the street, but that I wasn't going to make it there on this back tire, and that I really didn't want to change to the spare in the rain myself; I threw myself on their mercy and asked if the service department would put the spare on for me. And they did! The guys in the service area could not have been nicer. Especially considering I did not buy my car there, or pay them any money for anything. I hope that
Kirby F.
Oct 20, 2020
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David S.
Jun 17, 2020
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Was looking for large SUV and found one, online while on vacation in FL at Grayson BMW. Called about the vehicle and asked Clint, my sales rep, to test drive it with me on FaceTime. He started the truck but said he was blocked in, (This was a scheduled call by the way) after the engine ran for a while and he did a walk around I asked him to point the camera at the dash display. He kept pointing it off to the corner Of the dash, "no" , I'd say, " back up and show the entire screen". Couldn't understand why he couldn't follow such simple direction. Despite this
Adam G.
May 26, 2020
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Was pretty disappointed in the experience I had with their sales team. I'm located a few hours away from them, so I was trying to coordinate a deal for a vehicle prior to driving to purchase it.
The sales person got busy, and didn't respond to my emails for hours at a time. Ultimately, they sold the car to someone else and just ghosted me. Just not the experience I expected from a BMW dealership.
The sales person got busy, and didn't respond to my emails for hours at a time. Ultimately, they sold the car to someone else and just ghosted me. Just not the experience I expected from a BMW dealership.
Rachel R.
Mar 06, 2020
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I recently purchased a new X3 and I had the best car buying experience I have ever had. I ordered my car and it came exactly as I ordered. I have bought many cars with many dealerships and I have always left angry, frustrated, exhausted and worn down. Matt Schroller made this experience the best. He is so knowledgeable and friendly. He doesn't play games and is straight-forward. He was very enjoyable to work with. I highly recommend working with him. I also worked with Cole Turner, BMW Genius, and he was very helpful. Everyone else I dealt with at the dealership was great too. I didn&apos
Bennett H.
Jul 09, 2019
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Service is fantastic both here and at the body shop. My car (BMW X3 which I've owned for over a year) was stolen and recovered and they took great care of me when I brought it there for repair. As it turned out, my car was totaled. Service, GM and sales rep (Matt Schroller) all worked together to put me in a loaner right away, and then they sold me the exact car I had with less miles for less money (new), with no money down. I have no idea how they made this happen, but they did. They literally treated me like family. I highly recommended Matt as a knowledgeable, no-nonsense sales professional
Straight S.
Mar 22, 2019
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No words for this Grayson BMW Mini sales team!
I'm a busy telecommuter, and John Myers from Grayson Subaru pretty much made it impossible to say no to an incredible, new-to-me BRZ tS 6-speed manual - my dream car. He brought it to my house so I could test drive without missing much work. The second I got in it I knew, and I think he did, too. I drove as long as I wanted to, and he didn't rush me. He was extremely accommodating and knowledgeable about this car, even meeting me at Mini, closer to my home office, the day I was ready to buy.
I should also note that I got a very fair deal
I'm a busy telecommuter, and John Myers from Grayson Subaru pretty much made it impossible to say no to an incredible, new-to-me BRZ tS 6-speed manual - my dream car. He brought it to my house so I could test drive without missing much work. The second I got in it I knew, and I think he did, too. I drove as long as I wanted to, and he didn't rush me. He was extremely accommodating and knowledgeable about this car, even meeting me at Mini, closer to my home office, the day I was ready to buy.
I should also note that I got a very fair deal
Andy W.
Jan 17, 2019
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I had a valve cover replaced on my 335i. The BMW manufacturer suggested retail price is $529.13. Grayson charged me over $700 for the part. When I complained they lowered the price to $600, still $71 above retail.
I thought it might be a supply problem so I called several other BMW dealers on the east coast. For a BMW original valve cover, New York was $435, Fairfax Va was $529, and Atlanta was $465.
I will say the service department is great but if you use them check the price on the parts before you agree to service. They are overcharging.
I thought it might be a supply problem so I called several other BMW dealers on the east coast. For a BMW original valve cover, New York was $435, Fairfax Va was $529, and Atlanta was $465.
I will say the service department is great but if you use them check the price on the parts before you agree to service. They are overcharging.
William W.
Jan 09, 2019
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This is a review of the experience I had with Grayson BMW.
I dealt with Jeremy, the internet manager. He is absolutely amazing from the beginning to the end. I must begin by saying that I am quite a difficult customer requiring many options on the vehicle I wanted, as well as a remote customer almost 2300 miles from him. He was very aggressive in terms of pricing with the vehicle that I found as his dealer with all the options I wanted. Unfortunately by no fault of his, the vehicle with all the options I wanted was sold to another customer.
However, he continued to be very cordial and worked
I dealt with Jeremy, the internet manager. He is absolutely amazing from the beginning to the end. I must begin by saying that I am quite a difficult customer requiring many options on the vehicle I wanted, as well as a remote customer almost 2300 miles from him. He was very aggressive in terms of pricing with the vehicle that I found as his dealer with all the options I wanted. Unfortunately by no fault of his, the vehicle with all the options I wanted was sold to another customer.
However, he continued to be very cordial and worked
