Tom Bush Volkswagen

Tom Bush was the fourth dealer I visited while looking into negotiating a lease, and I didn't have to go any further. Todd Clouse helped me reach my goals with no hassle or stress. He was upfront and listened. I also appreciated Billy Bejarano for patiently walking me through the paperwork. In fact, everyone I dealt with was friendly and responded promptly. Thanks!

So glad I decided to travel all the way from CT to FL for my new VW! Tom Bush provided great customer service and made the process of a getting a new car easy! BIG thanks to Thomas B. from their sales team for assisting me through the process, I couldn't think of a better dealership to do business with! THANK YOU to all the Tom Bush employees for providing me with a fantastic new vehicle!

So glad I chose Tom Bush VW to purchase my first new car. They were honest and really helped me get in and out because I was on a time crunch. Todd was fabulous to work with and he really took the time to make a connection with his customer. I would absolutely drive the 5 hours to go visit Tom Bush for my next vehicle or recommend to family/friends! It’s worth it !!!
Thank you everyone who helped with my purchase and stopped to talk with me that day. Great experience.

Overall good experience, with a wrinkle. Todd Clause was excellent in helping me navigate the order process and long wait for new vehicle. I really appreciated that Brittany did not hard sell the typical unnecessary service plans like most dealers do. However, my pre-approved loan was fumbled and it caused me to have to pay cash for the car, because I did not have time to figure out what the problem was. My bank stated afterward that the problem was at the dealer. Not sure what happened but obviously this needs to be corrected.

Chris made the buying experience very easy. There was no pressure, we weren’t bombarded with questions pertaining to what we could afford what we wanted our payments to be etc… he took the time to listen and was up front and direct and helpful. Brittany was also very helpful and worked with us answering our questions and helping us. Would definitely buy from them again.

Thank you for a wonderful experience. I hate shopping for cars and the time when you sit down to make the deal. My salesman Victor was second to none and made everything very simple and made it a exciting and enjoyable day, Very professional , everything went very smooth and he followed through to make sure we were totally happy. Thank you Victor for your superior service. Oh yea, and I love love love my new care.

I purchased a vehicle from Chris Dixon and far as I’m concerned he’s the only guy there. He made things convenient, stayed in touch via phone and had all the paperwork ready when I got there and was out there door quick. I intend to only deal with him going forward he was the best I’ve ever had dealings with. So far my truck is doing fantastic I’m happy all the way around and for sure recommend them.
Awesome dude for sure.

I would like to begin this review by saying that I love my car, Volkswagen, and my experience buying this car 2 years ago.
However, two months ago I had to come in due to a variety of lights that came up. I talked to my father and my boyfriend who are both car enthusiasts, and one is a mechanic, and they both told me that it is a faulty wheel sensor- which it was... a left front sensor at that. I came into this dealership to get service, and paid about $500 as I got my tire pressure adjusted, and got new wipers. I was shocked to learn that my warranty had ended less than a week before I came in

Amazing customer service.. Treat us like family & Value for money.. Go ask for Todd good guy, straight shooter..

Right off the bat, I have to give credit where credit is due. Steve did an amazing job handling my transaction. He was responsive, empathetic, and gave me a great deal on both my new vehicle and my trade-in; not one of those fake "great deals" where you realize later that you've been had, but a legitimate great deal. If I never had to deal with the finance department, this would be a 5 star review.

Oh but I did. Ive had the toughest time getting these folks to answer the phone (probably a 30% follow-through rate); let alone call back when they say they will. As of tomorrow I&apos

Wow. Disgruntled employees everywhere you go. Not sure what is up with that. From check in with the service advisor to the shuttle service. Everything I did or said was met with an attitude.

On the phone the service for a Jetta fuel line recall was quoted to be about 3 hours. After check in I was told it would take 6 hours. How interesting of a HUGE time discrepancy. We made the appointment over a week ago. Dropped off 10am last shuttle ride was 2:45pm. Got there around 3 and was told the car was "getting washed right now" LOL fast forward 50 minutes and they finally came to tell us

Me and my wife bought our first used Jeep Wrangler with the help of Danny. Not only did this place have the best deal but they were super helpful and nice. Danny helped us every inch of the way to make sure we were happy in the end. We love our Jeep!

Confused why the lady at the service department told me it would take 3 weeks to get an OIL CHANGE? How can you keep customers with availability like that. I can just tell the communication here is horrible. She wasn't even trying to help me with my schedule. 3 weeks seems a little long for what I would be having done. Called another VW dealer and they got me in THAT DAY! Lady clearly didn't want to HELP me.
Not to mention I ordered a car part a few months back and no one called me to let me know they got the part in when the guy told me he would call to let me know?

Another bad experience. Had a bad experience last time I was here but decided to give them another shot since I bought the car here and the only other VW dealership is miles away.

Arrive to pick up my car, only one of 3 advisors around (2/3 of staff at lunch at the same time?). Had to wait a bit. Paid the bill, he never went over the work they did, a little unusual when you're paying them over $1200. Go out to my car and 3 of the 4 brand new tires installed have grease and dirt all over them. Who doesn't take a little pride in there work and clean off installed tires. Needless to say

ANOTHER AMAZING EXPERIENCE the car buying experience at Tom Bush VW is consistently excellent. I worked with Kenny Loh again and he had everything setup for me at the dealership through a text conversation and an online credit application. He worked hard behind the scenes to make sure I was getting a great deal.

My daughter and wife brought my daughters car for an oil change which cost $100. The next day after only driving it home and parking in the garage it was leaking coolant and they brought it back in and the water pump was broke. Wow. An amazing coincidence $500 later. Very suspect.

Me and my wife had a great experience at Tom Bush. LT helped us out and was very respectful, informative and not pushy at all. We were in and out in a few hours and are very happy with out new Atlas. I would highly recommend this to family and friends for a stress free buying experience. Definitely a Five Star experience.

Great customer service, Kasim is super helpful!
My Volkswagen will only come to this location as long as we are here!

Danny P was extremely helpful while I was waiting for my oil change. He was able to answer my questions and educate me about the new Jetta's on the sales floor. Great customer service! Will be back in the future if I decide to purchase a new car.

This is my 3rd purchase from Tom Bush and my first from VW. I absolutely enjoyed the experience! We had Kenny Loh as our salesman and from the moment I put in the inquiry to the moment we had the keys in our hands everything went smoothly. He was friendly and treated us like family. I highly recommend any of the Tom Bush Dealerships to anyone looking to get a great deal on a new or used car. Brittany was our finance manager and she was absolutely stellar as well! Thank you again for another awesome car!

Brought a used car to Tom Bush for some warranty service and couldn't ask for a better experience. The service manager I worked with is a rock star. Not because he fixed my car but because he made it so easy. He kept me informed, was very flexible, and got all the repairs covered under warranty.

I will definitely use Tom Bush for service again in the future.

Their employees eat in customers cars. Director Mr Smithson denies it.

I brought my vehicle in for service, when I got my car back I notice very strong scent of fried food in it. Upon asking the service specialist he said nobody ate in my car. I drove home very upset because I had to breath in it for 55 minute going through rush hour traffic. When I reached home, I found out that my brand new roadside assistance kit in the back had been gone through, the plastic seal was broken and thrown away.

Prices at this place aren't cheap compared to the one at Orange Park or Osteen, if there is a

This was my second time purchasing a VW GTI.
I am have no shame in shopping around for a great price nor a good experience.

Both of these were won by this dealership! Elizabeth did a phenomenal job of walking me through the process. They out bid the competitor VW dealership by a large amount of money, and all while treating me with the highest regard of customer satisfaction.

Highly recommend.

I've had excellent service the past three times. Luckily two of the times was a routine oil change and the other time was to fix my beloved panoramic roof. I didn't feel like the service advisor was trying to scare me into getting more services, they seemed genuinely concerned about making sure my ride was safe and they had a loaner vehicle waiting for me when they fixed the pano roof which was still under warranty. Car was washed when they returned it to me, charges reasonable, and paperwork was clear and informative.

I'm still hesitant to give a full 5 stars. (Knock on wood)