Family owned and operated since 1984. Whether it's carpet, vinyl, ceramic or hardwood installation and finishing we've got your floors covered. Our installers are employees of the company to ensure you get the best quality controlled installation of your flooring. Wherever there's a floor we have a solution for you!
From the knowledgeable friendly staff, extensive product selection, and good pricing, we could not have been more pleased. The installation went beautifully. It was like dealing with family. Currently working with Tracey & Ben on an estimate to install natural wood flooring on the second level of my home, as well as refinish the floors on the first level.
Great sales staff, great prices, and great installers, everyone knows their stuff and are very helpful and pleasant to deal with. I bought this house one year ago and it had ugly carpet and nasty, nasty peel and stick vinyl, Better Floors has completely transformed my home with hardwoods and luxury vinyl, very happy with the results.
From the knowledgeable friendly staff, extensive product selection, and good pricing, we could not have been more pleased. The installation went beautifully. It was like dealing with family. Currently working with Tracey & Ben on an estimate to install natural wood flooring on the second level of my home, as well as refinish the floors on the first level.
Great sales staff, great prices, and great installers, everyone knows their stuff and are very helpful and pleasant to deal with. I bought this house one year ago and it had ugly carpet and nasty, nasty peel and stick vinyl, Better Floors has completely transformed my home with hardwoods and luxury vinyl, very happy with the results.
Services
Our history starts when Terry Godbolt owned Quality Tile. Terry sold and installed every type of flooring and ceramic tile for commercial and residential uses from 1975 to 1984. Terry's younger brothers Tony and Ben Godbolt worked at Quality Tile when Tony had just graduated from high school in 1975 and Ben had recently returned from serving in the army as an E4 engineer.
Better Floors, Inc. is family owned and operated by two generations since 1984. See our story. We utilize flooring industry technology to allow you to see your room with our flooring products right on your phone in real-time. Try it out with RoomVo. Mike enjoys working for Better Floors, Inc. because of the small, team-oriented environment in which everyone supports one another.
Discover color for your home that makes you happy, that helps you relax, that expresses who you are. Find a color that speaks to you. Eco-Friendly Flooring Options Green is the way to go, even when it comes to the flooring option you select for your home. There are many environmentally responsible flooring products available to homeowners today, and the popularity of eco-friendly flooring is sky-rocketing.
You want flooring to complement your unique style as well as the function of the room. Throwing dinner parties? Curling up with the Sunday funnies? Dog sitting for the neighbors, yet again? Keep in mind how you will use the room. What personality are you trying to create? Smart and sassy? Cool and chic?
Better floors ripped up old carpet and put down new hardwood. I highly recommend working with Joe and the Goobolt family, they were in and out in under 3 days! We used Better Floors to sand and coat oak floors (that never saw the light of day as they were covered by carpet for over 60 years) and they did a great job.
Reviews (15)
Riley Williams
Jan 12, 2022
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Samuel Little
Dec 28, 2021
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Gregory Bliss
Dec 16, 2021
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They gave us a time they were going to be here. Two people showed up then went out side for two hours while they waited for two other guys to show up. My biggest complaint was that only one of installers spoke very little English, made it very difficult to communicate with them. They had to send someone too fixed things done wrong. Love my new kitchen floor.
G. M.
Dec 01, 2021
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Never let this company install your flooring. Just like others have mentioned they installed my floors wrong and I have been waiting for them to fix it for over 4 months...I have to put rugs over areas of the floor so my daughter does mot keep injuring her feet... just remember Better Floors is definitely not better...
Steven Hatch
Nov 29, 2021
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G. M.
Nov 27, 2021
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I have been waiting for repairs on the flooring this company installed since June. In August they attempted to repair the flooring but instead they made it worse…. I have contacted the owners and managers about the uneven flooring and most of the time they do not respond … the one response I did get from someone named Mike was over a month ago… so just know once they get your money they have no problem leaving you with junk floors you have to cover up with rugs… look elsewhere if you want quality and “better floors” because you probably won’t find it here
Rick Pettit
Sep 29, 2021
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Marcia Mardigian
Jul 26, 2021
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We used Better Floors to sand and coat oak floors (that never saw the light of day as they were covered by carpet for over 60 years) and they did a great job. Kevin, the installer, was friendly, polite and answered any questions. The finished product looks beautiful and we would certainly recommend Better Floors.
Tim Brownson
May 27, 2021
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They were eager to gain the new business from me but since then the sense of urgency is no longer there. They did not pay attention to the details of the project and gave me the wrong threshold (though it had been described to them). After telling them about the issue and a promise they would call the warehouse and get a correct one brought in that has never occurred as of yet (two weeks later - 6/2/21). I had to call three times to get someone to follow through on the warehouse call and get back to me. Now after all that I get the pleasure of paying an additional $49.99 for the threshold. I will
Steve F.
Nov 11, 2020
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Contracted to replace a floor through VIrginia Restoration Service for a insurance claim. They came out and measured the floor and ordered everything they needed. About two weeks later they came out to install and realized they were short. Reordered and came out again only to be short again this time only about three feet of flooring. At this point we pointed out the floor didn't go all the way to the base board and they had gaps. Their suggestion was to caulk the half Inch gap from the incorrect measurement.We refused and the owner came out and agreed to fix it by hammering the floor boards
Shannon Toth
Jul 10, 2020
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Thank you Better Floors for our lovely carpet. Our experience was very pleasant from working with the girls in the show room, estimator, and the installers who were so professional and friendly. The two gentlemen who installed arrived on time, were efficient and cleaned up before they left. My husband and I highly recommend Better Floors if you are looking for flooring. Thank you again for a wonderful experience!
Wanda W.
Mar 03, 2019
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Currently working with Tracey & Ben on an estimate to install natural wood flooring on the second level of my home, as well as refinish the floors on the first level. They're prompt, courteous and professional... sounds cliche, but it's TRUE.
I've had work done by Better Floors in the past (hardwood and carpeting at a different property) and they are SUPERB at what they do. This is why I'm a 3x repeat customer.
Looking forward to the results of the current job. Stay tuned... I'll post an update, probably with pics, when it's done!
I've had work done by Better Floors in the past (hardwood and carpeting at a different property) and they are SUPERB at what they do. This is why I'm a 3x repeat customer.
Looking forward to the results of the current job. Stay tuned... I'll post an update, probably with pics, when it's done!
Josie C.
Mar 17, 2017
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K. C.
Aug 09, 2016
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I would never let this company install a floor again. Their installers damaged the hardwood floor repeatedly while installing it and then the installation took over a month after I required that they fix all the damage. I got tired of dealing with them and had to put a rug over a spot where the boards were moving. When you spend over six thousand dollars for a floor you shouldn't have to hide any part of it. Then when I was selling the house I didn't want the new owner to have to deal with the problem. I called this company to fix one of the problems. They quoted me one price, but
Maya V.
Jan 15, 2016
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Better Floors recently helped us tackle a repair to our bamboo flooring at a cafe. The floor had been wet, and damaged, and needed to be replaced. Unfortunately, what we thought was a simple job turned into a complex one, when we realized that the subfloor was damaged along with the bamboo. Rob and his crew worked to remove the damaged flooring, removed some of the subfloor, got the concrete re-poured with self leveling concrete, and then installed brand new bamboo flooring. The project was complicated, and on top of that, it was Christmas eve. But Rob's crew kept working until the job was
