CPS Heating & Cooling

We use CPS both at work and at home and have always been happy with both their service and their staff. Keith Jackson has been one of our main contacts and we could not be happier with him. Great personality and very knowledgeable. The inside staff are wonderful to work with and their communication is outstanding. Great company, great customer service. Highly recommend

Positive: Professionalism, Punctuality
Want to thank CPS and especially Curtis, who rocks. Was on time (actually a few minutes early). Excellent attention to detail. You can tell he really takes pride in his work and his company. Took time to explain what he was doing, really appreciated how efficient he was. Thanks Curtis!
Service: Heating maintenance

While at our home it was suggested we have our humidifier filter replaced. The charge was $183 from CPS . We ordered another filter online for future use for approximately $13.00. We contacted CPS to see if the $183 was a correct charge - they response YES! it is beyond reason to expect a service charge of $183 for a $13 item when the service tech was already here, under a service contact, which we have had for 16 years. We advise CPS that we would be changing vendors -they simply said OK. We are changing providers - you should too!!!

Positive: Professionalism, Punctuality
Just wanted to say that the Service Pro Justin Monkman did an excellent job he was punctual, professional and did a very complete and thorough job while providing service to our heating system. Would recommend him and in fact have asked that Justin return in the spring to handle our A/C system review as part of our service contract.
Service: Heating maintenance

Honest, knowledgeable, prompt, and professional. BEST-IN-CLASS service by everyone with whom I've worked - Justin M. (service tech), Keith J. (service tech), Paul M. (service tech), Peter G. (sales), Tia P. and Missy D. (office/admin). Very thorough and detailed maintenance checks will full explanations along the way; no-pressure sales quotes; organized and efficient scheduling and account maintenance. Extremely thoughtful and clearly experienced in the industry. Thank you!!

Positive: Professionalism, Punctuality, Quality, Responsiveness
Excellent service. Justin was crystal clear about the steps he was taking to diagnose the problem with our AC, kept me posted on his progress, was super thorough and diligent. And now the house is nice and cool again which is a good thing since it was in the 90s today and will be again tomorrow!

I wasn't sure if I needed a new furnace and called CPS, Peter Greenwood visited my home at scheduled time, gave me tons of helpful information and answered all the questions I had with great insights. I have never seen anyone with this level of knowledge which Peter has in this field and on top of this he was extremely respectful and professional. He looked at the issues with customer point of view instead of a salesman point of view. I will highly recommend CPS to friends and family and to anyone reading this review.

I've been using CPS for years with great results. Yesterday Oral arrived and performed service on a split system. Poor Oral who had to endure my attic in 93 degree heat!
I found the service to be superior to past visits as Oral educated me on some important aspects of AC maintenance that no other technician had mentioned. He comes across as very professional and thorough and is a great communicator. I felt like I had the right person for the job at hand!
So this is basically a recommendation for both CPS and Oral!

They came 2x, to service my Furnace, didn't resolve the problem. They insisted I needed a new furnace. I refused to pay them the 2nd time. Had another comp come in that was experienced with servicing my furnace brand, fixed the problem in 15 min with an an alan wrench.

Keith was very friendly, knowledgable, and gave helpful suggestions. I was very pleased with the service and will continue to use them.

Paul M is efficient, professional and very polite. He explained a potential breakdown with the system, and with the age of the system we made the decision to replace the part and Paul was able to do so without having to book another appt. We have always been happy with the service we receive from CPS!

Miguel was professional, friendly, and thorough. He seems to take a lot of pride in his work. We would be happy to have him service our system in the future! Thanks Miguel and CPS!

CPS and their technicians, especially Paul today, have been professional and diligent especially in these CoVid times. On-time and very thorough. Thanks!

I signed a maintenance agreement one year ago and paid for the one year. At the time, they inspected my system and agreed to the maintenance plan. They came in fall and since we were not using A/C they said to expect a reminder card in the Spring for the check up. I received the card in Spring and when I called they had no appts until end of July. Due to a work appt I needed to reschedule which became my appt last week (Aug 23). The tech told me I had a leak in the system and that it would need to be replaced, he would get me a quote and was not sure if covered under the premium plan I was on

Service experience was OK, but charges are outrageous. We called for them to diagnose a faulty ac system, and while there they replaced a basic, 20" x 20" filter that I can get at Home Depot for ~ $8, and charged me $78 for the filter, in addition to the cost for the service call. (For anyone not familiar with replacing a furnace filter, it takes about 30 seconds.) Said it was for the convenience of having the filter with them, and that prices have gone up. Last year for the same service they charged $29 for the same filter. Make sure you know ahead of time what you'll be charged

I paid for 2 hours, and of these the guy was in the restroom for 20 minutes, in his van for 20 minutes, and walking around for 20 minutes. 1 hour of work, and 2 hours of charge; on top of the rate being astronomical already. Be ready to pay these guys a rate effective that of a neurosurgeon.

The problem with this company is Melissa, the person who handles the calls..the worse possible customer service, she truly believes she is always right and never wrong...she just yelled and screamed at me on the top of her lungs for questioning her. Someone needs to tell her that she works in a service industry and how to treat clients. My recommendation is stay far away!

I needed a new thermocouple for my gas furnace. CPS was able to schedule a call the same day. Chris was on time, professional, wore dust covers on his boots, and got it fixed within 15 minutes. They are paperless, so the receipt will be emailed. I like all that.

The reason for the so-so rating is the cost. It was $150 for the house call, then $150 flat rate to replace a $10 part in 15 minutes. I understand people need to make a living, but that is a bit extreme. They were clear about the cost up front, though they would not give an estimate for the thermocouple replacement on the phone. Which

Brian came out to perform annual maintenance on my heating system. He spent a good hour checking everything and explaining why he was doing what he was. He was very professional and very thorough. I am glad that I chose CPS to service my HVAC equipment.

CPS has serviced our furnace and AC in 2 homes now over the past 10 or so years. Today was standard annual maintenance of our 3 AC units and air handlers. Brian H. took the time to diagnose and explain to me why one of the AC units had unusual readings (turned out to be morning high humidity). They've always been professional, on-time, and thorough. I continue to give them high ratings.

Danny was excellent. Arrived early. Spent extra time working with customer support of my thermostat manufacturer to work out why not connecting to wifi. Worked out thermostat transmitter broken and he's called in CPS service to get a new one under guarantee. New appointment for replacement of thermostat already booked. Great service.

I am soooooo thankful I know CPS Heating and Cooling. I'm trying to buy a new house and the home inspection revealed possible issues with the central air conditioning. I called CPS and they understood the need to have someone come over right away. Chris T. arrived a few hours later, inspected everything, gave us a verbal opinion and suggestions for the next steps. He was clean, professional, and answered all my questions. Thank you Chris and CPS!

As one might expect the follow-up comments about my review of CPS is a total fabrication and an attempt to put the blame on the customer rather than accept responsibility for their own shortcomings. They just don't get it do they?

Read the other reviews... the pattern of poor service and questionable ethics is clear. Stay away from this company at all costs!

This company does not keep accurate and truthful records and then tries to blame the customer for their inadequacies. Owner lied through teeth and refused to help on coldest day of the year. Unethical rude treatment. I would not recommend.

Peter visited my house in Marlborough a couple days ago to give me an estimate for installing the Mitsubishi cooling units, and while he was here, he was very professional and courteous.

However, when I received the estimate today, I followed up with a few questions to make sure I was understanding it correctly (as it is quite a costly investment). Peter's curt response was, "That is exactly what I quoted. Read the quote." I understand that email is sometimes not the best medium to hear tone of voice, but I don't think I'm mistaken when I say that this can come across