Patio 1 Outdoor Furniture

We got a nice umbrella for our backyard, 5 months later and having it used only 3 times, the fabric is torn. We always keep the umbrella covered, and had been careful when using it. We reached out to customer service seeking for a replacement of the canopy. It turned out our warranty did not cover replacing what was obvious to be a problem with the fabric quality (damage is on the hem of the canopy). We are extremely disappointed, this was a costly umbrella and the poor customer service just makes us realize how not always the most expensive option comes with the best customer service. They did

Patio1 has a large amount of furniture in a showroom that is well organized and very clean. Kevin and Shari are very knowledgable about products and are eager to help customers. Would highly recommend Patio1 if you are searching for top notch quality outdoor furniture.

Really great showroom. Kevin helped me find exactly what I needed and helped me with my layout. Also cushion turn around time is only 2-3 weeks!!

Horrible, messy place. With dumb rules to visit. And furniture was overpriced.

Very clean store, and glad they are still enforcing masks and hand sanitization. Kevin was very friendly, helpful and thorough, he made great suggestions. Only place that still has inventory and will be able to get all the furniture before our function date. We will be coming back to add alot more.

Kevin earned every one of these five stars. My husband and I went to another store and decided we wanted to buy a cantilever umbrella. They didn't have the one we wanted in stock so today I had the pleasure of going to Patio 1. Kevin showed me the difference in features between all the cantilevers (and more!). After a bit of back and forth via text with my husband, we then explored 11' stand alone umbrellas.... to 6' stand alone... with different colored framing... different types of bases... after 2+ hours in the store, we had a lot to think about. During the time there, Kevin was very knowledgeable

Wow! They delivered our dining table and six chairs this week - and what an outstanding experience! Style, comfort, selection, customer service, and quality all in one stop!
You won't find these brands or styles anywhere else in the city and you certainly won't get your items this fast anywhere else. We shopped all over Houston and when we found Patio One - we were happy to pay the tiny bit extra for something unique and well made. We also experienced excellent customer service from the sales people and management. The furniture has a terrific warranty too!
Save yourself the hassle

I love this place! The furniture is sexy, well made & beautiful! I can't wait to go back & place my order. A bright spot during this dark COVID time. Great product, process & service.

I have been waiting on a table that is almost 2 months past it's original delivery date. The staff is surprisingly unorganized and can't seem to offer any information whatsoever as to what happened or why only the one table of my entire patio set has not been delivered. Huge warning to future customers, they do not offer refunds on back ordered furniture. So theoretically they can run, and in my case HAVE, run off with my money. It's understandable that we're in a very precarious situation with covid, but plain and simple don't sell furniture if you can't stand by

This store is a delight to browse around in. As a designer myself I appreciate the range of selections. With the present COVID season masks and gloves are required. BJ, the owner was very helpful offering selections we might not have thought of at first. He is very skilled and a joy to work with. I definitely would recommend this store and have already referred several people to Patio 1, especially after they have seen our new outdoor furniture.

Have made two substantial purchases over the past two years. BJ and his team are absolutely awesome! Extremely knowledgeable and helpful, without being pushy in any way whatsoever. They have always taken the time, with great PATIENCE, to educate my wife and I on what will hold up best in the Houston heat/humidity and what will be most pleasing to "the eye". They are like having my on personal "exterior designer". Highly recommend as I believe they are the ONLY place in town when it comes to outdoor furniture.

Half Star, not even a 1 star. As cited in most of the reviews customer service is a failure at this location. Communication skills in all levels of personnel need to be improved at this location. Enough said. Spend your money elsewhere.

Went here to get new outdoor bar stools. I was dressed almost in a suit and the sales people did not want to assist me in finding anything. They might have judged me when I walked in and since I did not drive an expensive car so did not want to assist me. I was told to just walk around to find what I wanted and I guess I was supposed to come back and tell them what I wanted, I did not get assistance in finding what I needed so I left. Brick and Mortar stores are trying to compete with online stores and the way I was treated here, I would purchase online yet I like to support local businesses

Unbelievable bad experience! We were pressured to buy things the entire time we were there. Even things we told them we didn't like. When we found something we actually liked, Olga the sales person, told us we could have a sales price only if we would write a good Yelp review. She even told us we had to write the review in front of her and show it to her first! We chose to leave instead and write this accurate true review of our experience. We went to Cantoni and got our beautiful patio furniture there.

Would highly recommend this place, the showroom was very well put together, Jake and BJ were very knowledgeable in helping me with my purchase today they took a lot of extra time to show me how everything worked even though they had already closed.

Actually when I walked in they we're closing but welcome me in anyway, it really felt like a neighborhood store

Best patio store we have ever been to, Kevin was amazing from beginning to the end. Amazing products and service. Excited to enjoy my backyard!!!

We initially left the store as the sales associate Pamela refused to sell us the furniture after she made an error in the sales price and pieces available. The sales price was correct, Pamela made multiple errors and was unable to perform simple math. Pamela was then out of nowhere extremely rude, unprofessional, disrespectful and ended up offending and upsetting my wife and kids with her extraordinary behavior. Not to be disheartened by this extremely unprofessional lady, my wife, kids and I returned and asked to work with another associate, Sarah and Jake were on hand and more than friendly,

Very nice showroom. Kevin helped us with space planning and made our decision making very easy. Very professional and thorough.

Beware! All nice when you purchase. We got a pretty significant amount of furniture. Two months later one of the outdoor benches had a huge water bubble and started peeling. We went to the store and they said we had to pay $35 for them to "find our receipt" since we didn't save it (who saves paper nowadays?). Horrible service when things go wrong. Bad quality furniture!

We've used Patio 1 for all of the furniture in our new covered backyard patio and also for custom cushions for our outdoor fire pit bench. We couldn't be more pleased with their products and their expert advice. We'll definitely use them for all future outdoor furniture needs.

Very beautiful showroom. Kevin was very patient, knowledgeable and help plan out my area. Didn't know so much went into patio furniture. Quality furniture and quality service!!!

Fantastic service at Patio 1. If you want quality experience and friendly service get your outdoor furniture at Patio 1. I've bought furniture from Costco thinking I was saving money but they didn't last and I tried Patio and have been very happy with the quality. I even had a fire mess up one of patio cushions and they fixed it at a fraction of the original cost which would have never been done anywhere else! Just awesome thanks Olga!

I came to the store because I was looking to make my backyard hospitable. I was helped by someone named Kevin. He was very friendly and helpful. Very knowledgeable and a great consultant. I was extremely satisfied with his advice and now I can't hanging out in my backyard.

Customer Service could use improvement.

For the amount of money I could spend in that store, the customer service was a bit off-putting. I will just order my replacement cushions online, and the patio umbrella, as well as the extra outdoor dining set that I actually needed. No need to give my money to people who are not engaged in a customer service experience.

Patio one is a wonderful place for outdoor furniture not just because they offer an extensive line every make and manufacture of top-flight furniture, but because of the excellent service after the sale. We bought close to $15,000 worth of furniture from them but had a problem with a table that did not live up to expectations. After a brief explanation they agreed that we had been given bad information, and they would replace the table. You cannot ask for better service than that.

I needed patio furniture for my apartment in downtown. The place had a large selection with great quality patio furniture. I've had patio furniture from home Depot and Ikea before, but the quality was poor. All these patio furniture are American or Eupean made which is what I like. Worth the price and trip. Service was amazing. Great place.

Tina was the best. What a helpful sales experience. We purchased and then got an additional discount. Wonderful!

Let me be clear, they have the BEST selection of outdoor furniture in town. My ranking comes from the appalling customer service I received after spending $10K. We ordered a dining set & a couch set from here. On display in the store, they had a dining set that was fine. But in the catalog, they had a set that better matched my couches. I asked if he could order me the set from the catalog. Salesman said of course. Two months later my furniture was delivered. It didn't look right, but a day or two later, I realized why, I had gotten the set from the display, not the one from the catalog