At Pinnacle HVAC, we've been providing top-notch heating and cooling services to the homeowners and businesses of Acton and surrounding areas since 2001. We are a locally owned and family run business and we pride ourselves on providing not only the best heating and cooling service but the best customer service you'll find anywhere.
We are a service company first and an repair and installation company second. Making you happy is our number one goal. You can count on Pinnacle to be ready around the clock. If your furnace or boiler breaks down in the middle of the night or your air conditioner goes out on the Fourth of July. We are ready and waiting 24 hours a day, seven days a week.
Our skilled technicians are not only highly trained. They are background checked and drug tested so you never have to worry about who is in your home. They will always treat your home with respect and leave it as clean (or cleaner) than they found it. When your name is Pinnacle, you are always reaching for the top.
We are a service company first and an repair and installation company second. Making you happy is our number one goal. You can count on Pinnacle to be ready around the clock. If your furnace or boiler breaks down in the middle of the night or your air conditioner goes out on the Fourth of July. We are ready and waiting 24 hours a day, seven days a week.
Our skilled technicians are not only highly trained. They are background checked and drug tested so you never have to worry about who is in your home. They will always treat your home with respect and leave it as clean (or cleaner) than they found it. When your name is Pinnacle, you are always reaching for the top.
Services
At Pinnacle HVAC, we strive to bring Massachusetts homeowners and business owners the very best in furnace and air conditioner repairs, installation, and maintenance. Since 2001, when Jay Savoie founded the company, our number one goal has been to reach the pinnacle of customer service. That means to be the very best.
Who offers round-the-clock air conditioner repairs in Framingham and surrounding areas? Pinnacle HVAC. When your air conditioner breaks down in the middle of the night, call Pinnacle HVAC for fast, reliable air conditioner repair at a fair price. Our technicians are trained to fix every make and model and they fix it right the first time.
Many people don't realize that proper installation is even more important than the make or model of furnace or air conditioner that you choose. Without proper installation, your furnace or AC may not run as efficiently or have as long of a life span in the long run. At Pinnacle HVAC, our technicians are highly trained and skilled at installing any brand of furnace or AC.
Ductless Mini Splits are a great option for heating or cooling a room or space that has typically been difficult to control before; such as a sun room/porch, garage, an addition, workshop, or a finished attic in your home. This can be an entire home solution or room by room solution for keeping you comfortable all year long.
When you need any type of heating system or oil burner repaired there's only one company to call - Pinnacle HVAC. We provide fast, fixed-right-the-first-time oil burner repairs to Massachusetts homeowners at a fair price. Our technicians are trained to work on all makes and models of heating systems; burners and furnaces.
Reviews (15)
Todd
Dec 16, 2021
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Jay, Ben and Mike were all very professional, trustworthy and honest in assessing our HVAC needs for our older Victorian home. Their quality of work and attention to detail was excellent and we actually enjoyed having the crew at our home. I would highly recommend Pinnacle HVAC for home or business. Jay and Ben set a high standard for service and it’s truly appreciated.
Todd E.
Todd E.
Holt Murray
Jun 15, 2021
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I think there is a disconnect somewhere - our technician was great, and I see the other reviews, but we had them come in Tuesday and no diagnosis has gone on to the Home Shield service that connected us to them. Two stars so far. The onsite service onsite was great; the man who came to our place to diagnose the AC problem was awesome. But that's the last we've heard from them. That was Tuesday; it's now Friday and the Home Shield service we used that had Pinnacle come to help us still has not received the diagnosis from Pinnacle, so nothing is fixed.
We've called daily and nothing has happened
We've called daily and nothing has happened
Cee Colon
Feb 21, 2021
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What can i say?
During a mid winter cold snap my 30 year old boiler started having an "you need to appreciate me" attitude and one of our heating zones stopped working. Obviously we werent happy and we needed help ASAP. I called Pinnacle and they scheduled something immediately. Team member Mike came out on time and diagnosed the issue promptly and remarkably resolved it almost as quick. It took Mike no time at all to get our home heated again and bring back smiles to my family who were living with blankets draped over them. We are super happy with the service.
Cant say enough about Mike himself
During a mid winter cold snap my 30 year old boiler started having an "you need to appreciate me" attitude and one of our heating zones stopped working. Obviously we werent happy and we needed help ASAP. I called Pinnacle and they scheduled something immediately. Team member Mike came out on time and diagnosed the issue promptly and remarkably resolved it almost as quick. It took Mike no time at all to get our home heated again and bring back smiles to my family who were living with blankets draped over them. We are super happy with the service.
Cant say enough about Mike himself
Casey Robinson
Feb 01, 2021
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Pinnacle HVAC is the best. My 30-year-old steam boiler recently stopped working, which left me with no heat. Mike arrived on time, quickly assessed the issue, repaired my heat temporarily, and returned the next day with a part to finish the repair. He even followed up the next day by phone to check that everything was still working properly.
When I asked about replacing the boiler, Jay (owner/founder) offered to work with me on the necessary paperwork for Mass Save's heat loan program, but he also assured me there was still some life left in my boiler. Pinnacle HVAC truly cares about their customers
When I asked about replacing the boiler, Jay (owner/founder) offered to work with me on the necessary paperwork for Mass Save's heat loan program, but he also assured me there was still some life left in my boiler. Pinnacle HVAC truly cares about their customers
Stevie L.
Dec 15, 2020
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Positive: Quality
We had a problem with our heating system last week. We got a quote of almost $1300 from another company to repair it. Mike from Pinnacle came in for a second opinion and fixed the issue in 5 minutes and it costs the price of a normal service call. I’m very happy I had someone else take a look at the system. Thanks Mike!
We had a problem with our heating system last week. We got a quote of almost $1300 from another company to repair it. Mike from Pinnacle came in for a second opinion and fixed the issue in 5 minutes and it costs the price of a normal service call. I’m very happy I had someone else take a look at the system. Thanks Mike!
David Fioretti
Dec 12, 2020
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Have been using Jay and his team for 10 years at multiple residences. Most importantly they have always done great work, but also have always been extremely professional and one of the few repair technicians that is always on time. I cannot recommend them enough!
Services: HVAC maintenance, HVAC repair, AC installation, Thermostat installation
Have been using Jay and his team for 10 years at multiple residences. Most importantly they have always done great work, but also have always been extremely professional and one of the few repair technicians that is always on time. I cannot recommend them enough!
Services: HVAC maintenance, HVAC repair, AC installation, Thermostat installation
David Averback
Oct 14, 2020
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Positive: Punctuality, Quality, Responsiveness, Value
Had a broken Honeywell WiFi thermostat. called Pinnacle (have used them multiple times) Mike came out and replaced it. He programmed the new one so it works great. Mike is a pleasure to do business with and very competent. Highly recommend Pinnacle for HVAC work!
Had a broken Honeywell WiFi thermostat. called Pinnacle (have used them multiple times) Mike came out and replaced it. He programmed the new one so it works great. Mike is a pleasure to do business with and very competent. Highly recommend Pinnacle for HVAC work!
Sara P.
Sep 11, 2020
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I highly recommend Pinnacle for any HVAC needs, I easily scheduled routine maintence on both heating and cooling units on behalf of my neighbors and I and could not have been happier with the service. Ben and his counterpart were friendly, knowledgable and helpful throughout the entire service and gave useful tips to extend the life of the units. I would highly recommend Pinnacle for any HVAC needs and plan to use them again in the future.
Elias Haddad
Aug 31, 2020
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I had an emergency recently where our 20+ year old furnace started making crazy drilling noises whenever it kicked on. I called Pinnacle HVAC, and they managed to get someone out to the house to see it the same day. When they came out, they were able to identify the issue quickly. Due to the nature of how old our furnace is, parts aren't readily available and easy to find. But Pinnacle did all the work to call around and find the parts needed. They made sure the most important elements would be overnighted and gave us a number to call when they arrived. Thankfully the most essential part arrived
Julie Hojman
Jul 13, 2020
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This is the second time in 2 years we have had Pinnacle diagnose and repair issues with 2 of our furnaces. Each time they were punctual, polite and very knowledgeable. Today Mike came to the house, fixed the issue promptly and explained why the system failed. He also answered a few other questions I had about our HVAC systems and gave me some helpful recommendations. After this second interaction with them I will definitely use them to maintain and service our HVAC systems. Thank you Mike!
Erin B.
Jan 20, 2020
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Kk Dickie
Sep 11, 2019
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We have been using Pinnacle HVAC for over 5 years now and have never been disappointed. They are trustworthy, fair, honest and extremely knowledgeable. They also use all the latest technology in the field to service and repair, which makes them more efficient and better able to identify issues when they arise. I highly recommend them.
C. K.
Jul 07, 2018
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This company was awesome and Ben, the technician was very knowledgeable, friendly and truly seemed to love his career.
Our a/c broke on the 4th of july when it was 100 degrees. Another company came out and immediately told us we needed a new compressor for 4500.
Thankfully we got a second opinion from Pinnacle and It was fixed in 15 min for a small fee by Ben. He also explained everything in detail to me so I had a good understanding of why the A/C broke and what was done.
Highly recommend and big props to Ben for his excellent customer service . Courteous, honest, professional and knowledgeable
Our a/c broke on the 4th of july when it was 100 degrees. Another company came out and immediately told us we needed a new compressor for 4500.
Thankfully we got a second opinion from Pinnacle and It was fixed in 15 min for a small fee by Ben. He also explained everything in detail to me so I had a good understanding of why the A/C broke and what was done.
Highly recommend and big props to Ben for his excellent customer service . Courteous, honest, professional and knowledgeable
Danielle D.
Aug 17, 2017
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I highly recommend these guys. I found Jay and Ben to be really nice, friendly, smart guys and they installed a great product for me (combo gas boiler and water heater). They helped get me $2,000 worth of coverage under my American Home Shield home warranty and also talked me through the $3,000 Mass Save rebate so we only ended up paying 50% out of pocket to replace our heating system. I work in building management in Boston so I have dealt with a LOT of contractors, and what I really appreciated about Ben and Jay is that they took the time to explain how things worked, what my options were
Jamela B.
Jul 06, 2016
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THEEEEEE worst customer service ever! I wouldn't use this company if it was THE last HVAC repair co in the world. This contractor was supplied through American Home Shield. The initial service request was 16 days ago. Contractor came to my house and determined a part would need to be ordered, but has NOT answered my numerous phone calls. It's currently 98 degrees outside and we still have not received an update. Called AHS numerous times and they were able to reach Contractor who confirmed part was delivered last week and I would be contacted. I have YET to be contacted. At this
