Tim Fajardo

Highly do not recommend this company. There are supposedly only two plumbers who can not hold it together. They have incompetent office staff that have no clue how to book appointments. Booker promises plumber will call and confirm dates and the project . Nothing happens and they then call and say they are at your door why are you not there. Then they delay you another 2 weeks and can not confirm their appointment. For people who work this is not the company for you. The owner was coarse and did not apologize for any of office staff and plumber mishaps. Very unprofessional
don't waste

On a Saturday late afternoon, we had an issue with an outdoor spigot that was frozen in the ON position. I contacted Gem Plumbing for after hours help and when the "plumber" contacted me, he told me that A) he was "all the way in Glendora" (my location was Pasadena) and it would take forever to get to me. B) for me to change the hose nozzle so that I could put it in the OFF position. I told him that another hose nozzle was not available, and due to water conservation I was really upset about the wasted water. He then stated "that was what he would do if he came out anyway

Our 25+ years of very good experience with Gem destroyed by an utterly incompetent dispatcher.

We contacted Gem to have our water heater replaced. Provided the dispatcher with photos of our old water heater, model/maker information, and water heater location. We requested an Energy Star model. We were quoted an "out of the door" price. When the plumbers show up, they brought a water heater with an incorrect dimension which required modification to the water lines. We tacitly agreed to the modification as we tried to accommodate Gem as we, up to this point, have had a very good experience

I have been a customer of Gem Plumbing for about 30 years. The owner recently retired. Not sure if this is the reason for the demeanor of their manager-Kim?
I called to request information about a clean out they did at my rental (get it done annually). He interrupted me as I was talking and I asked him to please let me finish so I could explain why I was calling. He let me talk but did not listen so I tried to explain the nature of my question another way, he interrupted me again. I said "your interrupting me again". He told me "I know what you are going to say". Well Kim

I used Gem plumbing when an outdoor hose spigot broke last year. They used cheap plastic parts that were immediately leaking and eventually broke, even though we barely use that spigot. We had to turn our main water off when the plastic pieces broke to stop the flood. They told me it would be two days because they only have two vans working and they would charge me full price again also. Two days even though I told them we can't flush our toilets. They seemed not to care at all. We called a different plumber. It was a plastic piece that broke in half attached directly to the spigot. Terrible

I was highly disappointed with the service provided. Called to fix the fixture for Air conditioning water to go out and the guy replaced the fixture everything but during the process glued the joints as such that water started leaking inside the home. I noticed after 2-3 days later when my floor was all wet under the carpet. I will never recommend to any one.

Sunday morning our toilet started sliding around on the floor. The flange that the toilet was bolted to had deteriorated and the bolts holding the toilet to the flange had rusted away. They squeezed us in and did a great job.
Great service, top-notch parts, fair price.

GEM lives up to their name. They arrived when they said they would, listened to what the problem was and proceeded to fix it. Dakota is very knowledgeable and helpful. Having contractors in our home during Covid can be really stressful...but don't give it another thought --call GEM.

After 3 other companies told us our only choice was to replace our nonworking A/C for a minimum of $10,000, Gem replaced a $50 part, and the system is working great! The first company to send out a tech instead of a salesperson. I will never call anyone else! Both wore masks the entire visit (not true for other companies).

Gem was referred to me by my neighbor. I asked Gem, along with 2 other plumbing companies, to provide an estimate to replumb my entire house. I met with David Pedroza, who is co-owner of Gem. David was very personable and thorough during the walk-thru. He came across very honest and sincere. When I received the 3 estimates, I was surprised to find that Gem had the most competitive bid, and beat out my regular plumbing company.

The work took 3 days to complete. Gary, was the person in-charge of the work. Gary was very service-oriented and responsive to any of my comments or concerns. His

We've been using Gem Plumbing for five years. Specifically, we have worked with Tim and each time he has gone above and beyond to make certain that our plumbing issues have been resolved. Tim is always on-time, friendly, professional and efficient. Whether it is an appliance repair (water line), faucet install or leak he seems to be able to do it all. We were especially impressed with a recent issue where a special part was needed and, despite the limited availability of parts due to the quarantine, Tim was able to locate what was needed and get it installed the same day. EXCELLENT customer

Referred to me by the ACE hardware in the neighborhood And trusted them and did not check review. First we have a miscommunication , I thought they will come 9:45 and rush to the premise and they meant 9:45 to noon, so I went home and they called as soon as got home.

Took them 20-30 mins to snake out the some roots.
They bill me $112 hourly rate, $78 helper fee and $15 machine fee and total $215 for 30 mins.
The helper stood around not doing anything, and isn't the machine used is part of the job.

I will never use them again. I believe they are not honest on how they bill me.

I contacted Gem Plumbing to deliver and install a new Toto high rise toilet. The toilet retails $414. plus tax. (Without delivery) at Lowe's. Gem ordered it, delivered and installed it as well as hauled away my old toilet for $650. I believe I was charged a fair price for EXCELLENT service from the initial phone call to the final installation and haul away. The two men who did the job were friendly and on time. They knew exactly what they were doing. (One was named Tim and is a long-term Gem Plumbing treasure.) I am confident when I call Gem for plumbing concerns.

I had several leak problems and it was late in the day. They came out right away and had to order parts so they kept it at the water filter and ordered the parts and replaced it the next day as well as replacing the water pressure valve that was needed. Good work and friendly people!

My new go-to plumber!

DO NOT TRUST THEM! The reason for the call was "no hot water from the shower". The plumber came and turned on the water for both showers and one sink. After less than 10 minutes, he told me it's probably the valve inside the shower. So after he changed the valve, the problem should be fixed! We proceeded to set the date for the next appointment.

I trusted the plumber's assessment only to find out the next day that.. Instead of water temp gets hotter as I turn the knob to the end (which was what I was used to), it's actually the opposite! So if we just turn the knob

These guys are fantastic. I used them in a twofer. David and his crew fixed my leaking bathroom and Marc and his crew put a HVAC system in my studio. They were fast, efficient, and great communicators. They even coordinated their services with the electrician. I highly recommend Gem Plumbing and AC

I called them at noon the problem was solved by 3 pm.
The Gem plumber Esteban was Fast courteous and professional.
I am very satisfied with Gem Plumbing and will use them again.

Aaron reset and rebuilt a toilet for me today. The toilet had several problems. He was prompt, quick, friendly and did a great job. I would definitely recommend GEM Plumbing based on this experience. I've used GEM Plumbing at least five times in the last 18 years and have had nothing but positive experiences.

Very impressed with the service. Aaron and his assistant worked fast and clean and were friendly guys. Kudos to them.

Gem Plumbing has again earned my five stars. Responding to our last-minute emergency, Gem accelerated their response in an attempt to help us, dispatching "Chris" who arrived as promised. Chris diagnosed our problem, quickly acquired the needed parts, and repaired our system with obvious professional competence and uncommon personal courtesy. Gem's prompt and effective response justified their seemingly reasonable price.

It is my pleasure to recommend Gem Plumbing based on another encounter with their excellent service.