Dear Valued Vendors and Customers, we are experiencing higher than normal call volume and email inquiries due to the spike in temperatures. We are doing out best to answer every call, email and text. If you have not heard back from us, know that we are doing our best to catch up. We appreciate your loyal business and thank you for choosing Pyramid Heating and Cooling.
At Pyramid Heating & Cooling, we believe that every home deserves to have efficient, reliable heating and air conditioning. When your home's heating and cooling system stops working as well as it should-or even breaks down completely-turn to our friendly and professional team. With over 15 years of experience in the HVAC industry, we are capable of handling any heating or cooling service in Portland, Bend, and the surrounding areas.
At Pyramid Heating & Cooling, we believe that every home deserves to have efficient, reliable heating and air conditioning. When your home's heating and cooling system stops working as well as it should-or even breaks down completely-turn to our friendly and professional team. With over 15 years of experience in the HVAC industry, we are capable of handling any heating or cooling service in Portland, Bend, and the surrounding areas.
Services
With a mission to enhance the lives of others through indoor comfort, Pyramid Heating & Cooling is Portland's top choice for high-quality heating, air conditioning, and air quality solutions. Our technicians are experts in the field, handing virtually any system makes and models and treating all customers with the care and integrity they deserve.
With over 15 years of industry experience, Pyramid Heating & Cooling is aware that complete home comfort does not start and end with your climate-controlled systems. While heating and cooling play a significant role in keeping you and your family comfortable, other factors such as indoor air quality and your thermostat, are also crucial.
At Pyramid Heating & Cooling, we believe in investing in our employees and supporting our team. Our business is one that's built on integrity-and this extends to everything we do. Our goal is to provide the highest level of service to our customers, and we believe this starts with our own team. We take care of our employees so that they, in turn, can take care of our customers.
Pyramid's knowledgeable Comfort Consultants will happily explain our finance options in detail and guide you through the process. Consolidated Community Credit Union (CCCU) proudly offers some of the lowest interest rates in the industry and has 3 branches in the heart of Portland, OR. CCCU offers a variety of terms to fit your needs, including a 12-month no interest, deferred payment program.
Reviews (26)
Judy Arnold
Dec 09, 2021
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Pyramid installed my system 5 years ago and maintains it with semi-annual inspections. I have total confidence in their care! Deon was here recently, and was efficient and personable as always. I learn new things from him every time he comes. He’s so knowledgeable and experienced. Has that old-fashioned sense of service! I’d request him every time!
Lake Oswegian Z.
Nov 12, 2021
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I am updating my review, following a city inspector performing a final inspection on the installation. The inspector was unable to approve.
The inspector listened on speakerphone to my call to the company, which went to an answering service where I had to repeat information multiple times. The inspector called the call "painful."
The inspector listened on speakerphone to my call to the company, which went to an answering service where I had to repeat information multiple times. The inspector called the call "painful."
Sherry Lynn
Sep 16, 2021
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Keith S.
Aug 12, 2021
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Prior to contacting Pyramid Heating and Cooling, I had a different company look at my broken air conditioner. That company told me I needed a bunch of expensive parts, and they left without fixing my air conditioner and then ghosted me. Randy from Pyramid Heating and Cooling diagnosed and fixed my air conditioner without any expensive parts. Randy was prompt, extremely courteous, and very effective. My AC is not only working, but it is blowing colder air and is more efficient. Thanks Randy for fixing my AC the day before the temps hit 100.
Kevin K.
Aug 10, 2021
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Hi Pyramid Heating. It's Kevin Keene. I'm still waiting for a call from your service department about my AC unit. You have my number, please call me ASAP. I want to give you a good yelp review, but, so far its not looking to good... I'll change my one star rating if you call me quickly and get my system fixed.
Raster R.
Jul 22, 2021
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December 2020 we paid for air duct assessment. It is July 2021 and we still have not received the assessment. We called in once every month for last 6 months and never received one call back. We want a refund or the report but have received neither. Every time we call in a manager is unavailable and we give them our information and nothing happens. This delayed the project in our house and now its summer when everyone else is booked up...really sad situation.
Joan Reeder
Jul 14, 2021
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Talia S.
Jun 22, 2021
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I cannot believe how terrible Pyramid has been to me. First, they leave a huge scratch on my wood floor and refuse to even respond to me about it. Second, the cooling system is making a horrendously loud noise and they delayed weeks in sending anyone out, he came at the wrong time, and now he's telling me there's nothing wrong with it. I keep sending them videos showing them how loud it is (we literally can't concentrate or talk when it is on) with no response. I absolutely do NOT recommend this company and hope we can come to a resolution of this matter soon given the severe heat
Margaret Chapman
Jun 07, 2021
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M. C.
May 17, 2021
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Customer service is everything. My circumstance will test how well Pyramid will respond to an issue that they caused and haven't yet remedied. Pyramid didn't install an air purifier system when we paid for it over a year ago.
I didn't know it hadn't been installed until a year later during the one-year maintenance check. Installation is this week.
As of now, I had to push Pyramid to discuss compensation for holding onto our money for over a year. When I ask staff about compensation so we can work out a remedy, I'm told that they will need to talk to the sales/business
I didn't know it hadn't been installed until a year later during the one-year maintenance check. Installation is this week.
As of now, I had to push Pyramid to discuss compensation for holding onto our money for over a year. When I ask staff about compensation so we can work out a remedy, I'm told that they will need to talk to the sales/business
Jason M.
Apr 15, 2021
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I hired Pyramid for two jobs: 1) installing a new furnace and 2) duct cleaning.
General review: experienced crew but unreliable scheduling and poor customer service. They missed an appointment entirely, rescheduled and then showed up 30 minutes outside of the 2 hr time window they gave us. After asking, all the offered us was $25 dollars off of our $5,000+ contract... Overall, I was disappointed and will not give them anymore business.
1) The furnace installation went relatively smoothly. The guys accidentally cut a wire when they were installing the sidewall exhaust so we lost power to a
General review: experienced crew but unreliable scheduling and poor customer service. They missed an appointment entirely, rescheduled and then showed up 30 minutes outside of the 2 hr time window they gave us. After asking, all the offered us was $25 dollars off of our $5,000+ contract... Overall, I was disappointed and will not give them anymore business.
1) The furnace installation went relatively smoothly. The guys accidentally cut a wire when they were installing the sidewall exhaust so we lost power to a
Lisa S.
Mar 24, 2021
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Franziska R.
Mar 09, 2021
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Pyramid Heating & Cooling went above and beyond to assist us with our old and outdated heating furnace. They have been extremely prompt, responsive and professional in all of our dealings. It is plainly evident they are a high integrity company firmly rooted in a core value of customer service, and the exemplary service we've received is testament to that. Everyone we've dealt with--from the technician who did the diagnosis, to the technician who came out to price out an estimate for replacement, and all of the front desk staff who helped coordinate those requests--has been very attentive
Akhil R.
Jan 07, 2021
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This is regarding an issue we are facing with an electric furnace service done by Pyramid. To provide some background, Tech #1 (name withheld) serviced our HVAC system in June of 2020 - one electric furnace, two gas furnaces, and one air conditioning unit. We paid Pyramid $581 for this service. Tech #1 caused a loose wiring issue that caused the electric furnace to malfunction. The furnace was working with no issues before it was serviced. The electric furnace stopped heating the same day it was serviced. We got in touch with Pyramid and they dispatched another technician - Tech #2 (name withheld
Eric G.
Dec 30, 2020
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Joyce Sprague
Nov 06, 2020
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Diane Hermansen
Oct 07, 2020
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John Vezmar
Aug 12, 2020
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Keith arrived on time. He checked the heating and cooling system to assure us it was working properly and efficiently. We strongly recommend Pyramid Heating & Cooling. Without a doubt, they are the best, most reliable and honest heating and cooling specialists in the Portland metro area. Thank you, Pyramid.
Flora M.
Aug 12, 2020
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Joe C.
May 04, 2020
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This is the second time I have had Pyramid Heating and Cooling come out and Dion the technician was very professional and did a great job in servicing our furnace and air conditioner. I asked him a few questions about the furnace and he was a wealth of information, the man definitely knows his business. I couldn't ask for anything more and am very happy with their service.
Amani G.
Dec 20, 2019
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Levi and Shawn and the rest of there crew did I great job and brought our homes lungs anew! Worth the cost and very professional we were able to replace both our ac and heating units and move the ac condenser off the patio to the side of our house in 2 days! They even made the condensation valve drain into our laundry sink instead of attempting to damage our foundation underneath the house!
Paacraz H.
Oct 05, 2019
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My household decided to get our air ducts clean before welcoming a new baby after moving in to our new place 10 months ago. Oh the stuff they vacuumed up from children's pencils, carpet fibers from the 80s, dust, more random kid's toys, and etc... I found this company through Yelp, in the past I've used coupons from those Clipper ads and the meh quality of service and high pressure sales weren't used on me with this company. We had indoor cats and duct cleaning freaks them out. The serviceman was so respect of that, I'll be sure to use them again. The price was way fair
Michele T.
Feb 01, 2019
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Super professional from quote to completion. Everyone I dealt with was informative, knew their stuff and gave us great advice. They were not the most expensive quote, and they didn't try to oversell or upsell us. Buying a water heater isn't the most exciting thing in the world, but if you need one, you want to get the best solution for a good price. They also installed it quickly. I highly recommend Pyramid.
Lea P.
Jun 12, 2018
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Manager sent me an email. Have tried to call and email her back and as of today - no response. Stand by my original post. The technician wasn't helpful, didn't perform the service as promised, and charged us $109 when he was only here a few minutes. Do yourself a favor and avoid this company.
Update 6/11/2018: Spoke with service manager at length immediately following my last post, she promised to send out another technician and refund our money - told her a refund wasn't necessary, but I would appreciate another technician and haven't heard anything since.
Just done at this
Update 6/11/2018: Spoke with service manager at length immediately following my last post, she promised to send out another technician and refund our money - told her a refund wasn't necessary, but I would appreciate another technician and haven't heard anything since.
Just done at this
Nik M.
Apr 11, 2018
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Please be aware of this completely unethical company. I ordered service on a new ac unit they installed. They came and caused a leak that destroyed my living room. They made no effort to fix the issue, threatened me personally over the phone, and denyed responsibly throughout the insurance process.
This lead to them winning in insurance arbitration (somehow) even though they refused to cooperate in any way with the process including submitting any documentation (and I submitted all documents/pictures).
Because of Pyramid's absolute lack of any moral compass, I lost $10,000 dollars in repairs
This lead to them winning in insurance arbitration (somehow) even though they refused to cooperate in any way with the process including submitting any documentation (and I submitted all documents/pictures).
Because of Pyramid's absolute lack of any moral compass, I lost $10,000 dollars in repairs
Nathan O.
Jul 13, 2016
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I contracted Pyramid Heating and Cooling to do a replacement of a retrofit gas furnace in my 1920's craftsman home.
Initially the experience was quite good, as the office staff and the estimator were both quite helpful and friendly. They took plenty of time to explain my options and to help me with the required paperwork. Overall I ended up choosing them over several competing bids, and I contracted Pyramid to install an Infinity 96 condensing gas furnace. That, however, is where the good experience ended.
The installers decided to restructure the system in order to make it easier
Initially the experience was quite good, as the office staff and the estimator were both quite helpful and friendly. They took plenty of time to explain my options and to help me with the required paperwork. Overall I ended up choosing them over several competing bids, and I contracted Pyramid to install an Infinity 96 condensing gas furnace. That, however, is where the good experience ended.
The installers decided to restructure the system in order to make it easier
